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Compaq ProSignia 500 Maintenance And Service Manual

Compaq prosignia family of pc servers maintenance and service guide
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Download this manual See also: Reference Manual, Configuration Manual
Notice
The information in this guide is subject to change without notice.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential
damages resulting from the furnishing, performance, or use of this
material.
This guide contains information protected by copyright.
No part of this
guide may be photocopied or reproduced in any form without prior written
consent from Compaq Computer Corporation.
Copyright 1992 Compaq Computer Corporation.
All rights reserved.
Printed in the U.S.A.
COMPAQ, SYSTEMPRO, FASTART
Registered U.S. Patent and Trademark Office.
ProSignia and QVision are trademarks of Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement
or nondisclosure agreement.
The software may be used or copied only in
accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
MAINTENANCE AND SERVICE GUIDE
COMPAQ ProSignia Family of PC Servers
First Edition (September 1992)
Text Number 144257-001

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  • Page 1 Notice The information in this guide is subject to change without notice. Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material.
  • Page 2 This MAINTENANCE AND SERVICE GUIDE is a troubleshooting guide that can be used for reference when servicing COMPAQ ProSignia Family of Personal Computer Servers. Compaq Computer Corporation reserves the right to make changes to the COMPAQ ProSignia PC Servers without notice. Symbols The following text and symbols mark special messages throughout this guide: >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...
  • Page 3 The following documentation is available to support these products: o Documentation Set o MS-DOS VERSION 5 REFERENCE GUIDE o MS OS/2 STANDARD VERSION 1.2 o TECHNICAL REFERENCE GUIDE o COMPAQ SERVICE QUICK REFERENCE GUIDE o Service Training Guides o COMPAQ SERVICE ADVISORIES AND BULLETINS o COMPAQ QuickFind...

  • Page 4: Chapter 1 Illustrated Parts Catalog

    Chapter 1 Illustrated Parts Catalog REFER TO ADDENDUM...

  • Page 5: Chapter 2 Removal And Replacement Procedures

    COMPAQ System Configuration utility when installing or removing expansion boards, mass storage devices, and Extended Industry Standard Architecture (EISA) options. To service the COMPAQ ProSignia Personal Computer System, you will need the following: o Torx T-15 screwdriver o Ethernet loop back plug...

  • Page 6: Preparation Procedures

    REMOVAL AND REPLACEMENT PROCEDURES Side Access Door/Front Bezel >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< High voltage present. Extreme care must be taken when running the COMPAQ ProSignia PC Server without the system unit cover on. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< Loosen thumb screws (3) on back bezel.
  • Page 7 Slide system unit cover backward and then up. Reverse steps for replacing system unit cover. Mass Storage Devices The COMPAQ ProSignia PC Server contains two areas for mass storage devices: the removable media area and the side access drive bays.
  • Page 8 Removable Media Bays Figure 2-3 shows the Removable Media Bays are located at the top of the unit in the front panel. Table 2-1 shows the supported mass storage devices and locations for the removable media bays. Table 2-1. Removable Media Bay Configurations =========================================================================== Mass Storage Device Storage Bays...
  • Page 9 Remove side access door and front bezel. Disconnect power and signal cables from rear of drive. Remove retaining screws (2). Slide mass storage device out. Reverse steps for installation. Cable Folding Diagrams for Removable Media Bays...
  • Page 10 Side Access Drive Bays The side access drive bay area is located behind the side access door and can hold up to four half height snap-in hard drives. Disconnect power and signal cables. Remove hard drives by squeezing drive retaining clips and sliding drives out.
  • Page 13 Cable Folding Diagrams for IDE Drives Cable Folding Diagrams for IDA-2 Drives...
  • Page 14 Boards Memory The COMPAQ ProSignia PC Server comes standard with either 4 or 8 megabytes of system memory (depending on model). Memory can be expanded to a maximum of 128 megabytes by installing any combination of 1-, 2-, 4-, 8-, 16-, or 32-Megabyte industry-standard SIMM modules in the four SIMM sockets on the system board.
  • Page 15 Lift SIMM module out. To replace SIMM module reverse steps. Run COMPAQ EISA Configuration utility if installed memory size has changed. Table 2-2 shows a sample of typical memory configurations for the COMPAQ ProSignia PC Server. Table 2-2. Example of SIMM Upgrade Combinations...
  • Page 16 116 MB 4 MB 32-MB 32-MB 32-MB 16-MB 128 MB 4 MB * 32-MB 32-MB 32-MB 32-MB --------------------------------------------------------------------------- 12 MB 8 MB 4-MB 16 MB 8 MB 8-MB 24 MB 8 MB 16-MB 36 MB 8 MB 16 MB 8-MB 4-MB 40 MB 8 MB...

  • Page 17: Miscellaneous Parts

    Remove all expansion boards. Disconnect all cables from system board (Refer to Figure 2-16). Remove retaining screws (8). Lift board out being careful to avoid chassis and loose cables. Reverse order to replace system board. MISCELLANEOUS PARTS...
  • Page 18 (part no. 107872-001). Disposal of the battery/clock module should be accomplished within compliance of local regulations or returned to Compaq Computer Corporation by established parts return methods. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< NOTE: After replacing battery the COMPAQ EISA Configuration utility must be run. Power Supply...
  • Page 19 Turn power off and remove power cord from rear of unit. Remove side access panel/front bezel/system unit cover. Disconnect all power connectors from boards and or peripheral devices. Remove front power switch bracket retaining screws (2). Pull bracket out and remove power switch, grounding connector, and cable from bracket.

  • Page 21: Chapter 3 Diagnostic Tools

    Automatic Server Recovery o ROMPaq utility to upgrade flash ROMS POWER-ON SELF-TEST (POST) POST is a series of diagnostic tests that run automatically on COMPAQ computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:...
  • Page 22 Replace failed assembly as indicated or, contact your service provider. --------------------------------------------------------------------------- 102-System Board Failure DMA, timers, etc. Replace the system board. Run the COMPAQ EISA Configuration Utility. --------------------------------------------------------------------------- 162-System Options Error No diskette drive or Run the EISA mismatch in drive type Configuration Utility and correct.
  • Page 23 --------------------------------------------------------------------------- 178-Processor Processor type or Run the EISA Configuration Invalid step does not match Configuration Utility configuration memory. and correct. --------------------------------------------------------------------------- 179-System Revision A board was installed Run the EISA Mismatch which has a different Configuration Utility revision date. and correct. --------------------------------------------------------------------------- 201-Memory Error RAM failure...
  • Page 24 Keyboard Scan Code.) Replace the keyboard. --------------------------------------------------------------------------- 303-Keyboard Controller System board, Check with your Error keyboard, or mouse Authorized COMPAQ controller failure. Reseller. --------------------------------------------------------------------------- 304-Keyboard or System Keyboard, keyboard Make sure the Unit Error cable, or system board keyboard is failure.
  • Page 25 --------------------------------------------------------------------------- 612-Secondary Floppy Configuration error. Run the EISA Port Address Assignment Configuration Utility Conflict and correct. --------------------------------------------------------------------------- 702-A coprocessor has Installed coprocessor Run the EISA been detected that was not configured. Configuration Utility not reported by CMOS. and correct. --------------------------------------------------------------------------- 703-CMOS Reports A Coprocessor or Run the EISA...
  • Page 26 Data Recovery is in progress. --------------------------------------------------------------------------- 1779-Slot # Drive Array Intermittent drive If this message Replacement drive(s) failure and/or appears and drive X detected OR previously possible loss of has not been replaced, failed drive now appears data. this indicates an to be operational: Drive intermittent drive Restore data from...
  • Page 27 drive(s). system will continue to operate in the Interim Data Recovery mode. --------------------------------------------------------------------------- 1787-Slot # Drive Array Hard drive X failed Replace drive X as Operating in Interim or cable is loose or soon as possible. Recovery Mode. defective. Following Check loose cables.
  • Page 28 wrong drive type. Configuration Utility and Diagnostics and correct. --------------------------------------------------------------------------- Error Code Probable Source Action of Problem --------------------------------------------------------------------------- 1792-Slot # Drive Array This indicates that No action necessary; - Valid Data Found in while the system was no data has been lost. Array Accelerator.
  • Page 29 COMPAQ IDA-2 without the Array Accelerator. --------------------------------------------------------------------------- Error Code Probable Source Action of Problem --------------------------------------------------------------------------- 1797-Slot # Drive Array Hard parity error Array Accelerator is - Array Accelerator Read while reading data disabled. Error Occurred. Data from posted writes in Array Accelerator memory.

  • Page 30: Diagnostics (Diags)

    DIAGNOSTICS (DIAGS) Diagnostic error codes occur if the system recognizes a problem while running the Diagnostics program. These error codes help identify possible defective subassemblies. Tables 3-2 through 3-17 list possible error codes, a description of the error condition, and the action required to resolve the error condition. In each case, the Recommended Action column lists the steps necessary to correct the problem.
  • Page 31 master test failed 105-xx Port 61 error 106-xx Keyboard controller self-test failed --------------------------------------------------------------------------- 107-xx CMOS RAM test failed The following steps apply to error codes 107-xx through 109-xx. 108-xx CMOS interrupt test Replace the battery/clock module failed and retest. Replace the system board and 109-xx CMOS clock load data test retest.
  • Page 32 failed codes 201-xx and 202-xx: Replace the system ROM and retest. 202-xx Memory system ROM Replace the processor board and checksum failed retest. Replace the memory expansion board and retest. --------------------------------------------------------------------------- 203-xx Memory write/read test The following steps apply to error failed codes 203-xx through 210-xx: Replace the memory module and...
  • Page 33 =========================================================================== Error Description Recommended Action Code --------------------------------------------------------------------------- 501-xx Video controller test The following steps apply to error failed codes 501-xx through 516-xx: Replace the monitor and retest. 502-xx Video memory test failed Replace the Advanced VGA board and retest. 503-xx Video attribute test Replace the system board and failed...
  • Page 34 603-xx Diskette write/read/ Replace the system board and compute test failed retest. 604-xx Diskette random seek test failed 605-xx Diskette ID media failed 606-xx Diskette speed test failed 607-xx Diskette wrap test failed 608-xx Diskette write protect test failed 609-xx Diskette reset controller test failed 610-xx...
  • Page 35 Error Description Recommended Action Code --------------------------------------------------------------------------- 1101-xx Serial port test failed The following steps apply to error codes 1101-xx through 1109-xx: 1109-xx Clock register test Check the switch settings on the failed Serial/Parallel Interface board (if applicable). Replace the Serial/Parallel Interface board (if applicable).
  • Page 36 1708-xx Fixed disk format bad track test failed 1709-xx Fixed disk reset controller test failed 1710-xx Fixed disk park head test failed 1715-xx Fixed disk head select test failed 1716-xx Fixed disk conditional format test failed 1717-xx Fixed disk ECC * test failed 1719-xx Fixed disk power mode test failed...
  • Page 37 1901-xx Tape servo write failed Replace the tape cartridge and retest. 1902-xx Tape format failed Check and/or replace the signal cable and retest. 1903-xx Tape drive sensor test Check the switch settings on the failed adapter board (if applicable). Replace the tape adapter board 1904-xx Tape BOT/EOT test failed (if applicable) and retest.
  • Page 38 2417-xx Lightpen text mode test failed, no response 2418-xx ECG/VGC memory test failed 2419-xx ECG/VGC ROM checksum test failed 2420-xx ECG/VGC attribute test failed --------------------------------------------------------------------------- Error Description Recommended Action Code --------------------------------------------------------------------------- 2421-xx ECG/VGC 640 x 200 graphics The following steps apply to error mode test failed codes 2402-xx through 2456-xx: Run the Configuration utility.
  • Page 39 =========================================================================== Error Description Recommended Action Code --------------------------------------------------------------------------- 6000-xx Network card ID failed The following steps apply to error codes 6000-xx through 6089-xx: 6001-xx Network card setup failed Check the controller installation in the EISA slot. 6002-xx Network card transmit Check the interrupt type and failed number setting.
  • Page 40 --------------------------------------------------------------------------- 7000-28 Memory HBM Replace the Server Manager/R board and retest for error codes 7000-28 7000-33 HBM IO through 7000-46. 7000-34 HBM BMIC 7000-35 HBM Video 7000-41 ser_int 7000-42 ser_int 7000-43 ser_ext 7000-44 ser_ext 7000-45 ser_ext_int 7000-46 ser_ext_int --------------------------------------------------------------------------- Error Description Recommended Action Code...

  • Page 41: Drive Array - Advanced Diagnostics (Daad)

    DAAD works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file and, for severe situations, this file can be sent to Compaq for analysis. In most cases, DAAD will provide enough information to initiate problem resolution immediately.
  • Page 42 IDA-2 board. You may need to run the COMPAQ EISA Configuration Utility and disable the array accelerator board to get this message off the screen.
  • Page 43 Accelerator status: Unrecognized status A status returned from the array accelerator board that DAAD does not recognize. Call your Authorized COMPAQ Reseller for the latest copy of DAAD. --------------------------------------------------------------------------- Accelerator status: Valid data found at reset Valid data was found in the posted write memory at re-initialization. The data will be flushed to disk.
  • Page 44 Battery pack X below reference voltage The indicated battery pack is below the required voltage levels. Allow for sufficient time for the batteries to recharge (36 hours). If the batteries have not recharged after 36 hours, replace the battery pack. --------------------------------------------------------------------------- Battery X not fully charged The battery is not fully charged.
  • Page 45 Run the EISA Configuration Utility to configure the nonvolatile RAM. --------------------------------------------------------------------------- Controller firmware needs upgrading The controller firmware is below the latest recommended version. Call your Authorized COMPAQ Reseller to obtain the latest upgraded firmware. --------------------------------------------------------------------------- Controller firmware needs upgrading...
  • Page 46 --------------------------------------------------------------------------- Drive Monitoring is NOT enabled for drive bay X The monitor and performance features have not been enabled. Run the COMPAQ Diagnostics Utility 8.05 or higher to initialize the monitor and performance features. --------------------------------------------------------------------------- Drive time-out occurred on physical drive bay X...
  • Page 47 --------------------------------------------------------------------------- Drive (bay) X firmware needs upgrading The firmware on this physical drive is below the latest recommended version. Call your Authorized COMPAQ Reseller to obtain the latest upgraded firmware. --------------------------------------------------------------------------- Drive (bay) X has invalid M&P stamp The physical drive has invalid monitor and performance data present.
  • Page 48 --------------------------------------------------------------------------- FYI: Drive (bay) X is non-Compaq supplied The installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a COMPAQ drive. --------------------------------------------------------------------------- Identify controller data did not match with CMOS The identify controller data from the array controller did not match with the information stored in nonvolatile RAM.
  • Page 49 Configuration Utility. --------------------------------------------------------------------------- Logical Drive X status = FAILED This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status will occur. If mirroring is enabled, and any two mirrored drives fail, this status will occur.
  • Page 50 --------------------------------------------------------------------------- Logical Drive X status = RECOVERING A physical drive in this logical drive has failed and has now been replaced. The replaced drive is rebuilding from the mirror drive or the parity data. Nothing needs to be done. Normal operations can occur. --------------------------------------------------------------------------- Logical Drive X status = WRONG DRIVE REPLACED A physical drive in this logical drive has failed.
  • Page 51 Soft Firmware Upgrade required DAAD has determined that your controller is running firmware that has been soft upgraded by the COMPAQ Upgrade Utility. However, the firmware running is not present on all drives. This could be caused by the addition of new...

  • Page 52: Rapid Recovery Services

    Run the COMPAQ Upgrade Utility to place the latest firmware on all drives. --------------------------------------------------------------------------- Threshold for drive (bay) X violated This message indicates that a monitor and performance threshold for this drive has been violated. Check for the particular threshold that has been violated.
  • Page 53 EISA Configuration History Files NOTE: Please refer to the COMPAQ ProSignia User's Reference Guide for complete details and procedures about this diagnostic tool. Automatic Server Recovery The Automatic Server Recovery (ASR) feature can be optionally enabled to restart a PC Server after a critical hardware or software error has occurred.
  • Page 54 ASR Timer, select the pager number to call, and specify how you want the PC Server to recover from critical system faults. This selection process is accomplished through the COMPAQ EISA Configuration Utility. The ASR depends on an operating system driver that routinely notifies the ASR hardware that the system is operating properly.
  • Page 55 Critical Error Log and continue to boot the COMPAQ Utilities from the hard drive. The requirements to use this level of the ASR feature are: o Operating system with ASR support o ASR configured to load the operating system after reboot...
  • Page 56 To maintain system security, the PC Server should be set to boot in Network Server Mode (an option in the EISA Configuration Utility). This option ensures that the PC Server keyboard is locked until you enter the Keyboard Password. You should also select an Administrator Password (an option in the EISA Configuration Utility).
  • Page 57 PC Server failure. =========================================================================== Revision History Table Some errors can be resolved by reviewing changes to the COMPAQ ProSignia configuration. The PC Server has an Automatic Revision Tracking (ART) feature that helps you review recent changes to the PC Server's configuration.
  • Page 58 Configuration Utility feature of the EISA Configuration Utility. ROMPaq The use of flash ROMs in the COMPAQ ProLinea allows the firmware (BIOS) to be upgraded with the software utility ROMPaq. To upgrade the ROM, insert the ROMPaq diskette into drive A and cold boot the system.

  • Page 59: Chapter 4 Switch And Jumper Information

    Chapter 4 Switch and Jumper Information REFER TO ADDENDUM This chapter provides switch and jumper information for the COMPAQ ProSignia PC Server. SYSTEM BOARD Switch locations on the system board are shown in Figure 4-1. Switch SW2 is a six-position switch bank (S1-S6), which controls the security features and configuration of the computer.

  • Page 60: Maintenance

    Table 4-2 defines the function for each switch setting of SW2. The default positions are shown with an asterisk. Table 4-2. System Maintenance Switch Settings =========================================================================== Function Position Status --------------------------------------------------------------------------- INTEGRATED VIDEO DISABLE OFF * ENABLED This switch is ignored and the integrated DISABLED video is disabled if ROM detects an optional video board installed.
  • Page 61 COMPAQ 32-BIT NETFLEX CONTROLLER The COMPAQ 32-Bit NetFlex Controller has one jumper block which selects between Ethernet or Token Ring.

  • Page 63: Chapter 5 Physical And Operating Specifications

    Chapter 5 Physical and Operating Specifications REFER TO ADDENDUM This section provides operating and performance specifications for the following components. o System Unit o Power Supply o Hard Drives o Diskette Drives o SIMMs o IDA-2 Controller o Fast-SCSI-2 Controller o Drive Array Pairs o NetFlex Controller Table 5-1.
  • Page 64 Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor Input Power 225 Watts 225 Watts Input Current 4.0 at 120 VAC 2.0 at 240 VAC Inrush Current 80 A at 132 VAC 80 A at 264 VAC (cold start) (cold start) Holdup Time...
  • Page 65 SIMM modules that use 4-megabit DRAM chips are not supported. The COMPAQ ProSignia supports a maximum of 128 MB of system RAM. standard 4 or 8 megabytes of system board memory will be ignored if all 4 SIMM sockets have 32-MB SIMMs installed.
  • Page 66 Recommended Controller IDA-2 IDA-2 --------------------------------------------------------------------------- Array Transfer Rate (Mbyte/sec) --------------------------------------------------------------------------- Average Data Service Rate (Requests/sec) =========================================================================== Table 5-7. COMPAQ 32-Bit Intelligent Drive Array Controller-2 (IDA-2) =========================================================================== Dimensions: Height 4.3 in 10.92 cm Depth 5.0 in 12.7 cm Width 13.2 in 33.53 cm...
  • Page 67 Access Time 11 ms 11 ms 14 ms --------------------------------------------------------------------------- Rotation Speed 5400 RPM 5400 RPM 4400 RPM =========================================================================== Table 5-9. COMPAQ 32-Bit Fast-SCSI-2 Controller =========================================================================== Dimensions: Height 4.5 in 11.43 cm Depth .375 in .95 cm Width 10.5 in 26.67 cm Total Weight 7.13 oz...
  • Page 68 Height 5.1 in 12.9 cm Depth 7.4 in 18.8 cm Width .51 in 1.3 cm --------------------------------------------------------------------------- Total Weight Ethernet Configuration 5.44 oz 150 g Token Ring Configuration 5.76 oz 170 g --------------------------------------------------------------------------- Processor TI TMS380C26 --------------------------------------------------------------------------- Data Transfer Method 32-bit EISA bus master --------------------------------------------------------------------------- Maximum Transfer Rate on EISA Bus 33 MB/s...

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