Xerox CiPress 325 Customer Help Information page 129

33. Check PH_kgOfInk_PBU#_PH# NVM value.
Result
The PH_kgOfInk_PBU#_PH#
NVM value is less than 42.
The PH_kgOfInk_PBU#_PH#
NVM value is more than 42.
Attention
The Print Head must meet both DaysAtTemp and kgOfInk NVM value requirements
to be eligible for warranty.
34. Submit Call for Assistance
35. Remove the identified Print Head and place it on a clean and stable surface. Then
install a new Print Head. See the
appropriate Marking Tower. Follow the complete respective Print Head replacement
procedure.
36. Set NVM ID 32345 to a value of 1.
37. Print the PrintHeadReg_500fpm test pattern.
38. Restore NVM ID 32345 to the default value of 0.
39. At the post-processing device, remove two copies of the test pattern printed on
the web for analysis.
40. Analyze the test pattern print sample.
Result
No image quality defects
are visible.
The same PBU and Print
Head that showed an image
quality defect still shows
the same issue.
®
Xerox CiPress 325 / 500 Production Inkjet System
Customer Help Information
Action
Continue with the next step.
The Print Head is no longer covered under warranty. Continue
with the next step.
Data.
Print Head Replacement Overview
Action
Troubleshooting complete. Discard test pattern print samples.
Continue to the next step.
Mark the affected Print Heads on the test pattern print
sample. Write a description on the print sample to
differentiate it from other prints made while following this
checklist. Retain the print sample. Contact Xerox for
assistance.
Note
Retain the removed Print Head for future use. Used Print
Heads have a very long shelf-life and should not be arbitrarily
returned to Xerox.
Problem Solving
and choose the
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