Xerox CiPress 325 Customer Help Information
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Xerox CiPress 325 Customer Help Information

Xerox CiPress 325 Customer Help Information

Production inkjet system customer help
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5.0 Software
August 2012
®
Xerox
CiPress 325 / 500 Production
Inkjet System
Customer Help Information

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  • Page 1 5.0 Software August 2012 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 2 ©2012 by Xerox Corporation. All rights reserved. XEROX®, XEROX® and Design, CiPress and FreeFlow® are trademarks of Xerox Corporation in the United States and/or other countries. BR3162...

  • Page 3: Table Of Contents

    How to Restore NVM ID 34063 to the Default Value......3-1 4 Operating the CiPress User Interface..........4-1 About the CiPress User Interface.................4-1 CiPress Views......................4-1 Command Button Bar...................4-2 Common Printer Controls..................4-3 User Access Levels........................4-4 Changing User Access Levels................4-5 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 4 Printing a Check Pages Routine...........4-21 Advancing the Web................4-21 Ready / Not Ready.................4-22 Definitions View.........................4-22 Required Definitions...................4-23 Standard Definition Controls................4-24 Helpful Terms......................4-25 About Marks......................4-25 Mark Positioning..................4-26 Paper Definition Tab...................4-26 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 5 Test Patterns Tab....................4-54 Software Tab......................4-55 System Information................4-55 System Tab......................4-56 Importing and Exporting Definitions..........4-56 Importing Definitions..............4-57 Exporting Definitions...............4-57 Automatic Job End Eject..............4-58 Setting the Values for Automatic Job End Eject...4-58 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 6 Color Non-uniformity (From a Single CiPress Printer)..................5-31 Poor Text / Line Quality or Spots.........5-33 Color-to-Color Misregistration..........5-34 Web Wrinkle or Damage............5-37 Color Non-uniformity (From Two CiPress Printers)...................5-38 Ink Smudges or Smears............5-39 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 7 Print Head Replacement Overview................7-1 Print Head Replacement Prerequisites............7-1 How to Replace Print Heads from Left Marking Tower......7-2 How to Replace Print Heads from Right Marking Tower......7-9 Maintenance Tasks (Animations)................7-16 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 8 Cleaning the Print Box Unit (PBU) Backer Rolls........7-18 Cleaning the Pre-Heat, Leveler, and Spreader Drums......7-18 Cleaning the Web Registration Sensors............7-18 Cleaning the Infeed and Outfeed Module Rollers and Static Eliminators.......................7-18 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 9: Cipress System

    The jets can be normalized so all jets provide consistent performance between rolls. Print head registration assures automated and accurate horizontal and roll direction alignment which is controlled at the pixel level. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 10: System Configurations

    Digital print server Xerox FreeFlow Print Server enables continuous feed job processing (RIPping) as well as job, queue, and color management. End-to-end solution The CiPress integrates with third-party equipment, such as finishers, unwinders, and roll feeders, to provide a complete solution.

  • Page 11: Speed Configurations

    Speed Configurations Two speed configurations are available: CiPress 325 and CiPress 500. The CiPress 325 runs only in 325 feet per minute (100 meters per minute) mode but is upgradeable to the 500 speed mode via the purchase of a license.

  • Page 12: Infeed Module

    A Frame. Print Server Xerox FreeFlow Print Server consists of multiple computers, two network switches, and a Contone Image Processing (CIP) component mounted on a rack next to the user interface. This server provides RIP processing, job control, and job management for the CiPress .

  • Page 13: Right Marking Module

    Applies heat and pressure to reduce the height of the image. This makes the image more durable and resistant to abrasion. Bypass Transport Returns the web to the Infeed Module. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 14: Attention Light

    • When the operator presses any of the web advance control hard buttons prior to moving the web, regardless of whether or not there is paper loaded in the CiPress . ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 15 During intrusive diagnostics, the alert is always enabled. Upon exiting diagnostics, the user setting is restored. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 16 CiPress System ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 17: Power Management

    If performing this procedure as a part of a Printer System Restart, wait at least 60 seconds before switching the Power Supply Knife Switches back to the On position. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 18 CiPress Touch Screen Power Troubleshooting if an image does not appear on the Touch Screen within a short period of time. 5. Ensure that the FreeFlow Print Server display is powered on. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 19: Cipress System Power Off Procedure

    If performing this procedure as a part of a Printer System Restart, wait at least 60 seconds before switching the Power Supply Knife Switches back to the On position. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 20: Cipress Printer Power Overview

    The procedures in this section should not need to be used while the CiPress Printer or related components, such as the Touch Screen, are operating normally. See CiPress System Power Overview for the standard power on and power off procedures. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 21: Restarting The Cipress Printer Ui

    2. Wait for a pop-up window to display on the Primary CiPress UI. 3. On the Secondary CiPress UI, select Restart from the pop-up window. Restarting the CiPress Printer This procedure should only be performed as directed by a procedure or by a Xerox representative. See CiPress System Power Overview for the standard power on and power off procedures.
  • Page 22 7. Switch the Power Supply Knife Switches for the Primary CiPress Printer to the On position. The Power Supply Knife Switches are located near the CiPress Printer. • United States: 480 VAC and 208 VAC • Europe: 400 VAC and 200 VAC ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 23: Cipress Touch Screen Power Troubleshooting

    If this welcome message does not display, continue to the next step. 3. Check that the Touch Screen Power Cord is connected properly and repeat this procedure. If an image still does not display on the Touch Screen, contact Xerox for assistance.

  • Page 24: Freeflow Print Server Power Overview

    The power switch location for each individual server are also shown. Note The FreeFlow Print Server components shown in the graphic represent what is required for one CiPress Printer. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 25: Restarting The Freeflow Print Server

    Restarting the FreeFlow Print Server Use this procedure to restart the FreeFlow Print Server using the FreeFlow UI. From the FreeFlow Print Server UI, select System > Restart. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 26: Freeflow Print Server Power Troubleshooting

    Duplex System consists of six RIP Servers and six Video Servers. A Simplex System consists of three RIP Server and three Video Servers. This graphic represents the components of a Duplex System. 2-10 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 27 Perform the Restarting the CiPress Printer UI procedure. 4. Repeat step 1 and step 2 of this procedure. 5. If all RIP Servers and Video Servers still do not show an Active status, contact Xerox for assistance. ® 2-11...
  • Page 28 Power Management 2-12 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 29: Web Setup

    1. Select DC 131 NVM in the Adjustments column. 2. Select Search. 3. Type the value 34063 in the Search (Name or ID) box and select Enter. 4. Select Restore. 5. Select Close Routine. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 30 Web Setup ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 31: Operating The Cipress User Interface

    The Run view is accessible in all normal states of the printer as well as in Diagnostics view. Definitions Accesses or returns you to the Definitions view. Consumables Accesses or returns you to the Consumables view. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 32: Command Button Bar

    The Start and Stop buttons are enabled or disabled depending on the system state. Note Both the Start and Stop buttons are disabled when the selected print line is No Line. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 33: Common Printer Controls

    Allows measurement designatons in inches or millimeters. Note Switching between Inch and MM automatically converts the unit of measurement from one to the other. The measurement unit above the value field also changes. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 34: User Access Levels

    The printer has five user access levels. The following three access levels are available to you: • Operator • Advanced Operator • Key Operator The following two access levels are only available to Xerox service personnel: • Maintenance • Support ® Xerox...

  • Page 35: Changing User Access Levels

    The User Access Level Login screen appears (see Figure 1). 2. Select the desired User Access Level (Operator, Advanced Operator, or Key Operator). Note If selecting the Operator User Access Level, no password is available to change. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 36: Resetting User Access Level Passwords

    Operator, does not have a set password. Note If the Key Operator User Access Level password is lost, please contact your Xerox customer service representative for assistance. The following procedure details how to reset the password of the Advanced Operator.

  • Page 37: User Access Level Default Passwords

    English, French, Italian, German, Spanish, Dutch, and Brazilian Portuguese The default language for all user accounts is English. Supported regions: English (United States, Canada, United Kingdom) French (Canada, France) Spanish (Argentina, Bolivia, Spain, Mexico) Italian (Italy) ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 38: Assigning Multinational Preferences To User Accounts

    Run view is the primary display used to control the print engine and print lines. The display varies depending on whether the CiPress is cycled up and running a print job, or if the CiPress is stopped and cycled down and not printing. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 39 • Print Line • Image Offset When you select the Run view on the main screen, the user area displays the features that allow you to: • Run jobs ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 40: Printer Name And Status

    Run view: • User login • Job setup • Paper • Application • Print line • Job source 4-10 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 41 • A visual indication of the CiPress (one or two, depending on the configuration), pre-processors, and post-processors represented by icons / puzzle pieces in the line where each icon bears the component name. ® 4-11 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 42 This status is only for the CiPress connected to the UI. If you have a second CiPress in your configuration, the status for the second CiPress is displayed on one of the icons in the Print Line. 4-12 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 43: Cipress States

    When more than one printer state applies, the CiPress UI displays the highest priority state as indicated below: Off (Highest priority) Error Initializing Feeding Paper Ejecting Web Advance Required Warming ® 4-13 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 44: Ppe States

    The summary state of all PLB-enabled PPEs is displayed in the PPE status area. Warning and Error Information Information about errors and warnings can be found in the CiPress mimic and event log / error message table. 4-14 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 45: Settings

    It is possible to change, or override, the paper selection from the Run view. Once you select a different paper from the menu, that selection becomes the current paper designation. ® 4-15 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 46: Overriding A Run View Paper Selection

    1. In the Run view, select the down-ward arrow on the Application menu. The list of available applications displays. 2. Select a new application from the menu. 4-16 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 47: Job Source Selection

    • Paper • Application • Job Source • Print Line • Offset Note You must first select the Stop button before taking the CiPress offline to change settings. ® 4-17 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 48: Print Line Selection

    A common use for the image offset is to designate a distance of .25 inches to offset the image from the paper edge of perforated stock. 4-18 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 49: Resolution And Speed

    CiPress Note Frame level usage data is also available via a log file. ® 4-19 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 50: Estimating Ink Usage - Run View

    Since the CiPress runs at production speed or rated speed during a Check Pages operation, the number value decreases very rapidly and may be hard to perceive for small print runs. 4-20 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 51: Setting The Number Of Pages For A Check Page Routine

    • Feed - a slow advance of approximately 50 feet per minute. This advance is activated and maintained by continuously pressing Feed. ® 4-21 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 52: Ready / Not Ready

    Advanced or Key Operator to create and / or edit the definitions, or menu selections, available in the Run view for: • Paper • Applications • Print Lines 4-22 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 53: Required Definitions

    For continuous feed printing with FreeFlow Print Server, job pages are imposed using an imposition file that you create using Neptune, a software tool. For more information on Neptune, please contact your Xerox analyst for assistance. While the Paper, Application, and Print Line definitions and the imposition file can be selected by operators, they must first be defined by an Advanced Operator or higher: •...

  • Page 54: Standard Definition Controls

    Application Definitions. Note The buttons used to Create, Save, Delete, Edit, and Import / Export definitions are the same on the Paper, Application, and Print Line tabs. 4-24 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 55: Helpful Terms

    / or processing. TOF marks may be pre-printed, or printed by the primary CiPress and / or secondary CiPress . TOF marks appear as a solid, filled rectangle. • Intelligent Printer Data Stream (IPDS) Marks ® 4-25 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 56: Mark Positioning

    Pinfed for the paper type. The Form Length for all papers with Register to Oversize Pin Holes must be a multiple of 0.5 inches (12.7 mm). 4-26 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 57: Creating A New Paper Definition

    Since there are no default settings for any of the values, the fields become blank when you select the New icon. 3. Select Inch or MM for the width measurement unit. 4. Select the Width field. The number pad opens. ® 4-27 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 58 FreeFlow Print Server form length range is 3 inches - 22 inches / 76.2 mm - 558.8 mm. 10. Type or select the numerical form length value and select OK. The number pad closes and the new value displays in the Form Length field. 4-28 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 59 Height is measured in the process direction. 17. If the Width field is available, select Inch or MM for the measurement unit. 18. Select the Width field. The number pad opens. ® 4-29 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 60 If you attempt to save a paper definition before providing the required values, a warning dialog will display. The Save Paper window opens. 28. Select the Enter Name field. The Value window opens. 4-30 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 61: Editing A Paper Definition

    The Save Paper window opens. 5. Verify that the name of the paper you are editing appears in the Enter Name field and select OK. A warning dialog box displays. ® 4-31 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 62: Deleting A Paper Definition

    Application definitions are defined using four sub-tabs: • Main - Create, save, edit, delete, and import / export definitions - Set the Paper Feed: Any Feed, Pinfeed Only, or Pinless Only 4-32 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 63: Additional Notes About Tandem (Rof) Marks

    Faults will be declared if any portion of a mark is less than 0.0118 inch / 0.3 mm from the edge erase margin of the CiPress ; therefore, X location values less than 0.0118 inch / 0.3 mm will declare a fault. ® 4-33 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 64: Creating A New Application Definition

    OK. The number pad closes and the new value displays in the Front Side Offset Edge Distance field. d) Select the Back Side Offset Edge Distance field. 4-34 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 65 Select the Page Frames Per Patch field. The number pad opens. b) Type or enter the numerical value for the number of page frames per patch and select OK. ® 4-35 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 66 The name of the new application definition can be a maximum of 16 characters including spaces. Remember to use a descriptive name that will be understood by all operators. 18. Select Enter. 4-36 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 67: Editing An Application Definition

    2. On the Application menu, select the application you want to delete. Note You cannot delete an application definition if it is the current application selection in Run view. The Delete icon is not available. ® 4-37 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 68: Color Patches In Job

    CiPress receives an update at twice the color patch interval set on the CiPress UI. 4-38 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 69: Full Frame Color Patches

    When defining a print line, you must specify the physical distance between all devices in the print line, starting with the upstream printer, through the final device in the print line. ® 4-39 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 70: Creating A Paper Path Definition

    PPE assignments are not made between print lines. Creating a Paper Path Definition These steps presume that devices have already been created and are available on the Device menu. 4-40 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 71 Adding a device results in the appearance of an inter-device button between two devices. 4. To change the distance between the devices, select the inter-device button. (The default text on the button is 0 inches). ® 4-41 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 72 7. When the devices are correctly positioned, select the Save icon. The Save Print Line window opens. 8. Select the Enter Name field. The Value window opens. 4-42 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 73: Removing A Device From A Print Line Definition

    A warning dialog box displays. 7. Select Yes to keep the same name for the print line defintion. The device is no longer part of the print line definition. ® 4-43 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 74: Adding A Device For Print Line Selection

    Note The PLB address is located on the back of each PLB box connected to the device. Please contact your Xerox analyst if you are not sure what to enter. 6. Select OK. The PLB address for the new device appears on the PLB Address button.

  • Page 75: Adding Marks For A Print Line Definition

    9. From the Mark Enablement menu, select the pages to be printed with the mark: • All Pages • Alignment Pages • On AOS Command • Job Pages ® 4-45 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 76: Editing A Print Line Mark Definition

    4. Select the row of mark values you want to edit. The Edit button at the bottom of the window becomes available. 5. Select the Edit button. The Edit Mark window opens. 4-46 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 77: Deleting A Print Line Mark Definition

    Paper Path menu to indicate the print line definition is being modified. This asterisk remains in place until you save the print line definition. 3. Select the Save icon. The Save Print Line window opens. ® 4-47 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 78: Deleting A Print Line Definition

    The Consumables view provides a means for reviewing the status for the CiPress consumables and High Frequency Service Interval (HFSI) items. There are two tabs in the Consumables view: • Consumables and HFSIs • Ink Usage Estimate 4-48 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 79: Consumables / Hfsi

    Settings button. The Settings window displays for the specified consumable: • Current Count - Count Value - Reset Component - Restore Count • Replacement Interval ® 4-49 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 80: Ink Usage Estimation

    1. In the Consumables view, select the Ink Usage Estimate tab. 2. From the Scale menu, select a scale for the ink usage table. 3. Select Start to begin the estimation process. 4-50 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 81: Exporting The Ink Usage Estimate

    The information in this section applies to the CiPress interface, or touch screen, for print operations. It does not apply to the control station for the FreeFlow Print Server. ® 4-51 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 82 In the Administration view, an Advanced Operator can perform a variety of tasks including: • Set up the data transmission of service and printer information to Xerox (call for assistance) • Check billing meters •...

  • Page 83: Call For Assistance Tab

    Manually Submitting Call for Assistance Data While troubleshooting issues with the CiPress , such as with missing jets from a Print Head, it is important to know how to manually submit data to Xerox for analysis. To submit Call for Assistance Data: 1.

  • Page 84: Test Patterns Tab

    The Meters tab has one button: • Submit Counts Transmits current total counts to Xerox for billing purposes. Total Count represents the on-going print total from the initial installation of the CiPress . Caution Submitting billing counts while a job is printing will cause production to stop while billing data is collected.

  • Page 85: Software Tab

    Software Tab The Software tab provides details on the current software installed on the CiPress . You may need to report this information to Xerox Support when troubleshooting printer problems. Note Key Operators can only verify installed software. The Change Software and Reactivate buttons are unavailable because they are for use by the service engineer.

  • Page 86: System Tab

    The Definitions sub-tab contains a table with the following import information: • Definition Name (Paper, Application, or Print Line, Device, Marks) • Date and time of the last import • Name of the import file source 4-56 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 87: Importing Definitions

    You need a USB storage device for exporting Definitions. 1. Insert the USB storage device in the CiPress USB port. 2. In the Administrative view, select System > Definitions. ® 4-57 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 88: Automatic Job End Eject

    2. In the Automatic Job End Eject area, select the checkbox to enable automatically advancing completed jobs to the next device. Note By default, the Automatic Job End Eject feature is off (disabled). 4-58 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 89: Diagnostics View

    • Run diagnostic routines critical to maintaining the color and image quality of the CiPress • Back up software and settings • View the diagnostics message display ® 4-59 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 90 Intrusive button This button is only accessible to Xerox service personnel. Logged in as a Key Operator, the system is always in Intrusive mode when accessing the Diagnostics view.
  • Page 91 DC 141 Head Setup DC 142 Color Maintenance DC 965 Head Maintenance Note DC stands for Diagnostic Control. For more information on Key Operator mode, see User Access Levels. ® 4-61 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 92: Intrusive Mode

    Debug Logging Overview This diagnostic control routine, located under Service Info, should only be accessed when directed by a procedure or by Xerox support. Instructions will be provided at point-of-need. Note By default, only debug levels 1 and 7 are enabled.
  • Page 93 - Module Serial Number - Print Line • Diagnostic Session Log - Time Stamp - Description - Diagnostic Connection - User - DC Routine - Module - Print Line ® 4-63 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 94: How To Access Dc 110 System Logs

    DC 131 NVM Overview This diagnostic control routine should only be accessed when directed by a procedure or by Xerox support. DC 131 is used to adjust the Non-Volatile Memory (NVM) of the CiPress . Instructions will be provided at point-of-need.
  • Page 95 After a long period of time where the CiPress is not used. When color patches in job not used for an extended period of time and image quality is noticeably degraded. ® 4-65 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 96: How To Run Dc 141 Head Setup

    This diagnostic control routine allows for the automatic adjustment of color reproduction to ensure uniformity between CiPress Printers. For more information on this diagnostic control, see How to Run DC 141 Head Setup. 4-66 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 97: How To Run Dc 142 Color Maintenance

    How to Run DC 142 Color Maintenance Ensure that the appropriate version of the X-Rite ColorPort software is installed on the color calibration computer prior to performing this procedure. Contact a Xerox representative for more information. 1. Ensure the form length is set to at least 737 mm (29 in.).
  • Page 98 13. From the Measurement Device drop-down menu, select i1iSis. 14. Select the information (i) icon to the right of the Measurement Device drop-down menu. 15. Select the UV included option. 4-68 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 99: Dc 610 Image Registration Overview

    Instructions for running this routine are given on the CiPress UI. Note Registration on pinfed paper requires a pre-printed mark; registration to the pinholes is not supported. ® 4-69 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 100: Dc 965 Head Maintenance Overview

    2. Select the Diagnostics view icon. 3. Select DC 965 Head Maintenance in the Maintenance column. 4. Select from the following two options: 4-70 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 101 • Select All > Start automatically purges ink from all Print Heads. 5. When the routine completes, follow the instructions that display on the CiPress UI. 6. Select Close Routine. ® 4-71 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 102 Operating the CiPress User Interface 4-72 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 103: Problem Solving

    2. Select the System and Maintenance tabs. 3. Select Calibrate. A prompt appears. 4. Select Yes. 5. Touch the middle of the targets that appear. The Touch Screen is now properly calibrated. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 104: Thermal Controller General Checkout Procedure

    Problem Solving Thermal Controller General Checkout Procedure ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 105 Caution Do not use this switch to power on or power off the Thermal Controller. If directed by Xerox service personnel or a written procedure, use the other power switch (see number 6 below). The Control Panel and Message Display for the Thermal Controller.
  • Page 106 The power on / power off switch for the Thermal Controller. Note Do not power on or power off the Thermal Controller unless directed by Xerox service personnel or a written procedure. The Thermal Controller power state is determined by the CiPress power state. For example, if the CiPress is powered on, the Thermal Controller is powered on.
  • Page 107 Fault button glowing red when there is a fault with the Thermal Controller. Caution If you see the button glowing red, do not press the button. Contact Xerox for assistance. Inspect and verify that the following actions are taken prior to contacting Xerox for assistance with the Thermal Controller.
  • Page 108 • Zone 3: 50.5 and 55.5 degrees celsius All PV temperatures are Continue with the next step. within the given temperature range. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 109 Problem Solving 3. Has the Thermal Controller filter been cleaned or replaced according to Xerox specified intervals? Action Result Replace the Thermal Controller filter (link to animation). If the problem is not resolved, continue with the next step. Continue with the next step.
  • Page 110 The fluid level is below the Contact Xerox for assistance. line shown in Figure The fluid level is above the Continue with the next step. line shown in Figure ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 111: Web Registration Module Problem Solving

    • If the problem is resolved, the general checkout of the CiPress . Thermal Controller is complete. • If the problem is not resolved, contact Xerox for assistance. Remove the heavy object from resting on top of the hose and A heavy object is resting on...
  • Page 112 Activate material setup on Primary (Upstream) CiPress. Perform Material Setup for Primary (Upstream) CiPress. Activate material setup on Secondary (Downstream) CiPress. Perform Material Setup for Secondary (Downstream) CiPress. 5-10 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 113 The gain of the Web Registration Module was inadvertantly reduced to the minimum value. Remedy: Optimize Gain for Primary (Upstream) CiPress. Optimize Gain for Secondary (Downstream) CiPress. ® 5-11 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 114: Activate Material Setup

    3. Clean the Rear Paper Sensor with a lint free cloth. 4. Select 5. The Web Registration Module screen shows a hand moving back and forth at an interval of a few seconds. 5-12 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 115: Optimize Gain For Primary (Upstream) Cipress

    Example of Web Registration Module Screen showing Gain Scale (shown at bottom). 7. When finished, select The optimize gain setup for the Primary (Upstream) CiPress Paper Sensor is complete. ® 5-13 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 116: Optimize Gain For Secondary (Downstream) Cipress

    IQ requirements than others. If image quality becomes poor, see Cleaning the CiPress Overview Image Quality Defect Initial Actions. 5-14 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 117: Image Quality Defect Initial Actions

    Follow this initial action procedure prior to attempting to troubleshoot any specific IQ defects. If the IQ defect still exists after using the available troubleshooting procedures, you will be directed to contact Xerox for more assistance. 1. At the post-processing device, remove two frames of the last job printed on the web.

  • Page 118: Streak Defect Type Selection

    Streak Type Streak Description Thumbnail One pixel wide Caused by one or deletion. more missing jets in a Print Head failing to activate. 5-16 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 119 Broad and light streak in the process direction. About the width of a single print head (3 in / 76 mm). Related Topics: Image Quality Defect Diagnosis Section ® 5-17 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 120: Missing Jets Troubleshooting Procedure

    Problem Solving Missing Jets Troubleshooting Procedure Missing jets in PrintHeadReg_500fpm 5-18 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 121 Problem Solving Missing jets in Cust_10Up_500fpm_23296 Missing jets in CharacterizeHeads_FullWidth_500fpm ® 5-19 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 122 Has the Image Sensor Glass been cleaned recently? Action Result Not sure. Clean the Image Sensor Glass. Clean the Image Sensor Glass. Yes. Continue with the next step. 5-20 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 123 The diagnostic routine runs Continue with the next step. without any faults. At the post-processing device, remove the last test pattern printed on the web for analysis. ® 5-21 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 124 Write a description on the print sample to streaks are visible. differentiate it from other prints made while following this checklist. Retain the print sample to send to Xerox if required. Continue with the next step. Set NVM ID 32345 to a value of 1.
  • Page 125 Write a description on the print sample to streaks are visible. differentiate it from other prints made while following this checklist. Retain the print sample to send to Xerox if required. Continue with the next step. See the Image Quality Defect Diagnosis Section...
  • Page 126 Restore NVM ID 32345 to the default value of 0. At the post-processing device, remove two copies of the test pattern printed on the web for analysis. 5-24 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 127 Write a description on the print sample to missing jet streaks. differentiate it from other prints made while following this checklist. Retain the print sample to send to Xerox if required. Run DC 965 Head Maintenance again and follow the instructions in this procedure for printing the PrintHeadReg_500fpm test pattern and retaining it.
  • Page 128 NVM value is less than 365. The Print Head is no longer covered under warranty. Continue with the next step. PH_DaysAtTemp_PBU#_PH# NVM value is more than 365. 5-26 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 129 Write a description on the print sample to Head that showed an image differentiate it from other prints made while following this quality defect still shows checklist. Retain the print sample. Contact Xerox for the same issue. assistance. Note Retain the removed Print Head for future use.

  • Page 130: Light Or Dark Narrow Streaks

    Problem Solving Package the removed Print Head for return to Xerox. Description Options The Print Head is eligible for On the Print Head Warranty website (http://www.xerox.com/CiPressPrintHeadWarranty): warranty reimbursement/replacement • Utilize the Print Head repacking instructions. from Xerox. • Follow the instructions on the website.
  • Page 131 Restore NVM ID 32345 to the default value of 0. 4. At the post-processing device, remove two copies of the test pattern printed on the web for analysis. ® 5-29 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 132: Light Or Dark Wide Streaks

    Uniformity_500fpm_23296 Ensure that you have read the Image Quality Overview and followed the Image Quality Defect Initial Actions prior to problem solving this particular image quality defect. 5-30 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 133: Color Non-Uniformity (From A Single Cipress Printer)

    DC 141 Head Setup to problem solve wide and light streaks. Related Topics: Image Quality Defect Diagnosis Section Color Non-uniformity (From a Single CiPress Printer) Color non-uniformity in PrintHeadReg_500fpm ® 5-31 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 134 Problem Solving Color non-uniformity in CharacterizeHeads_FullWidth_500fpm Color non-uniformity in Uniformity_500fpm_23296 5-32 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 135: Poor Text / Line Quality Or Spots

    Color Patches in Job is enabled. 2. If you cannot enable the Color Patches in Job feature, run the Register Heads Phase DC 141 Head Setup. ® 5-33 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 136: Color-To-Color Misregistration

    Print Head (the dot placement seems randomized), run the Correct Ydp Phase of DC 141 Head Setup. Related Topics: Image Quality Defect Diagnosis Section Color-to-Color Misregistration Color-to-color misregistration in Cust_10Up_500fpm_23296 5-34 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 137 Uniformity_500fpm_23296 Ensure that you have read the Image Quality Overview and followed the Image Quality Defect Initial Actions prior to problem solving this particular image quality defect. ® 5-35 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 138 100. However, keep in mind that the lower the interval setting, the greater the ability of the Printer to compensate for missing jets. Related Topics: Image Quality Defect Diagnosis Section 5-36 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 139: Web Wrinkle Or Damage

    Problem Solving Web Wrinkle or Damage Web wrinkle or damage in Uniformity_500fpm_23296 Web wrinkle or damage in a representative defect ® 5-37 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 140: Color Non-Uniformity (From Two Cipress Printers)

    See the Web Threading Guide for more information on web setup. 3. Slow advance the web to diagnose where the issue is occurring in the web path. 4. Take corrective action and contact Xerox for assistance if required. Related Topics:...

  • Page 141: Ink Smudges Or Smears

    Problem Solving Ink Smudges or Smears Ink smudges or smears in Cust_10Up_500fpm_23296 Ink smudges or smears in Cust_10Up_500fpm_23296 ® 5-39 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 142 Problem Solving Ink smudges or smears in PrintHeadReg_500fpm Ink smudges or smears in CharacterizeHeads_FullWidth_500fpm 5-40 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 143 Ink smudges or smears are defined as ink in the image area that is displaced or disrupted. To problem solve ink smudges or smears, check the waste trays and ensure they are not damaged. Related Topics: Image Quality Defect Diagnosis Section ® 5-41 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 144: Deletions (Images Or Colors)

    This could also include specific or multiple colors not being printed throughout an image. See the Thermal Controller General Checkout Procedure to problem solve deletions. Related Topics: Image Quality Defect Diagnosis Section 5-42 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 145: Image Ghosting (Offset)

    CiPress . Also contained within this section are procedures on how to print each test pattern. • CharacterizeHeads_FullWidth_500fpm • Cust_10Up_500fpm_23296 • PrintHeadReg_500fpm • Uniformity_500fpm_23296 ® 5-43 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 146 6. Verify the image in the Preview pane. 7. Select the Quantity field, enter 100, and select OK. 8. If using a Duplex system, select the Print Duplex option. 5-44 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 147: How To Print Cust_10Up_500Fpm_23296

    4. Select the Number column header to sort the list. 5. Scroll down to test pattern Number 66 > Cust_10Up_500fpm_23296. 6. Verify the image in the Preview pane. ® 5-45 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 148: Uniformity_500Fpm_23296

    3. Select DC 106 Test Printing in the Diagnostics column. 4. Select the Number column header to sort the list. 5. Scroll down to test pattern Number 54 > Uniformity_500fpm_23296. 5-46 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 149: Printheadreg_500Fpm

    For more information on printing this test pattern using DC 106 Test Printing, see to Print PrintHeadReg_500fpm. ® 5-47 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 150: How To Set Nvm Id 32345

    7. Verify the image in the Preview pane. 8. Select the Quantity field, enter 100, and select OK. 9. If using a Duplex system, select the Print Duplex option. 10. Select Print Test Pattern. 5-48 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 151: How To Restore Nvm Id 32345 To The Default Value

    Web Fault Code Problem Solving Image Quality Fault Code Problem Solving XPE-09-XXXX Faults XPE-09-56XX Cause: Missing Jet Warning Remedy: Reset the fault. No other actions are required. ® 5-49 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 152 Overview. 3. If the image is printing too close to the edge of the web, run 610 Image Registration. 4. If the fault continues to occur, contact Xerox for assistance. XPE-15-2282 Remedy: Ensure that the Image Sensor Glass is clean.
  • Page 153 Image Quality Overview. 3. Run the Register Heads Phase of DC 141 Head Setup. 4. If the fault continues to occur, contact Xerox for assistance. XPE-15-XXXX Faults These faults are related to image quality issues. XPE-15-24XX Cause: Too Many Missing Jets...

  • Page 154: Print Head Fault Code Problem Solving

    Cause: Normalize Heads Phase Failed to Converge Remedy: Reset the fault and attempt to run the Normalize Heads Phase again. If the fault continues to occur, contact Xerox for assistance. XPE-15-43XX Cause: Converge Roll Phase Failed to Converge for X-Registration Remedy: Reset the fault and attempt to run the Converge Roll Phase again.
  • Page 155 PBU 3 PBU 4 Color Station 2 (Cyan) PBU 5 PBU 6 PBU 7 PBU 8 Color Station 3 (Yellow) PBU 9 PBU 10 PBU 11 PBU 12 ® 5-53 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 156 4. Repeat the action that raised the fault. Result Action The fault no longer appears. Procedure complete. The fault is raised again. Continue with the next step. Access DC 110 System Logs. 5-54 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 157 Action Result Yes. This shows that there is a potential problem with the PBU and / or Print Head. Contact Xerox for assistance. Continue with the next step. 8. Select the fault code. A Log Entry Detail window appears. 9. Record the Variable Data attribute of the fault code. Use the figure as a guide for the meaning of each number.
  • Page 158 Disregard the steps that call for a new Print Head to be installed, as the existing Print Head will be simply reinstalled into its original position on the PBU. Procedure complete. 5-56 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 159 Result Contact Xerox for assistance. An ASIC chip appears to be damaged. Continue with the next step. All ASIC chips (4) appear to be in good condition. ® 5-57 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 160 The connectors are fully seated. Note Before performing the next step, record which Print Head has the fault so that you can more easily locate it at a later time. 5-58 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 161 NVM value is less than 365. The Print Head is no longer covered under warranty. Continue with the next step. PH_DaysAtTemp_PBU#_PH# NVM value is more than 365. ® 5-59 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 162 (all phases) routines. Action Result Continue with the next step. Both diagnostic routines complete without a fault. Troubleshoot the fault if possible. Otherwise, contact Xerox A fault raises while running for assistance. the diagnostic routines. 25. Use the Check Pages feature to print 100 frames of a job.

  • Page 163: Web Fault Code Problem Solving

    Problem Solving 26. Package the removed Print Head for return to Xerox. Description Options The Print Head is eligible for On the Print Head Warranty website (http://www.xerox.com/CiPressPrintHeadWarranty): warranty reimbursement/replacement • Utilize the Print Head repacking instructions. from Xerox. • Print the Print Head Warranty Sign-off sheet and follow the instructions.
  • Page 164 1. Set the CiPress to Offline. 2. Reset the fault. 3. Reposition all marks to be within the printable area of the page. 4. Set the CiPress to Online. 5-62 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 165: Cleaning

    The frequency of cleaning depends on numerous factors, such as the amount of dust produced from the web and the extent of the CiPress usage. Outfeed S-Wrap Rolls Image Spreading Drum Image Sensor Glass ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 166: General Web Path Cleaning Tips

    • In the case of substantial ink accumulations, a plastic scraper may be used to gently scrape off the ink. • For a thin film or smear of ink, use the Mineral Spirit Wipe to clean the surface. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 167: Before Cleaning Checklist

    10. Continue to the Cleaning the Right Marking Module. Cleaning the Right Marking Module Prior to cleaning, see the Cleaning the CiPress Overview, Before Cleaning Checklist General Web Path Cleaning Tips. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 168 Hold the switch until the Tower has traveled to the service access position. 17. Pull the Right Marking Tower from the Frame. a) Turn the Right Marking Tower Retaining thumbscrew counterclockwise until it is completely loosened. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 169: Cleaning The Left Marking Module

    9. Move the Left Marking Tower to the left by turning the Tower Control Switch counterclockwise. Hold the switch until the Tower has traveled to the service access position. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 170: Cleaning The Outfeed Module

    Clean the Image Sensor Roll and Static Eliminator Brush. Caution Do not use the scraper to clean the Image Sensor Roll. Damage to the Image Sensor Roll could result. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 171: Cleaning The Exterior Printer Cover Doors

    The steps below describe how to properly clean the front cover doors of the press. Note Do not use any other cleaning solvent other than Formula A supplied by Xerox. 1. Ensure the CiPress is idle and no jobs are currently printing.

  • Page 172: Cleaning The Freeflow Print Server Rack And Cip Enclosure

    7. Open the Upper CIP Enclosure Door and repeat the cleaning procedures in the steps above. 8. Close the Upper CIP Enclosure Door and rotate the fastener knob to secure. 9. Close the FreeFlow Print Server Front Door. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 173: Maintenance Tasks

    • Clean the Image Sensor Glass Tools Needed: • Xerox-supplied Torque Screwdriver • Maintenance Platform (if needed to reach the Print Box Units) • Goggles • Electrostatic ESD wrist strap with ground clip ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 174: How To Replace Print Heads From Left Marking Tower

    How to Replace Print Heads from Left Marking Tower If there is reason to believe that a Print Head is defective, see the Image Quality Overview section and follow the appropriate troubleshooting procedures prior to contacting Xerox support. Only perform a Print Head replacement if directed.
  • Page 175 24 x 36 inches. These dimensions ensure sufficient height for all users and also provide room to maneuver while performing maintenance tasks. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 176 10. Plug the ground clip to the print bar. • If this is a 4 Head Print Box Unit, attach the ground clip on the left side of the print bar. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 177 11. Place the safety cover over the Print Head that will be removed. 12. Remove the three connectors from the Print Head. Caution Do not pull on the ribbon cables after disconnecting. This can cause damage to the internal board. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 178 Maintenance Tasks 13. Using a Xerox-supplied torque driver, alternate loosening the screws with the left (two turns on each side) until both screws are loosened completely. 14. Grasp the Print Head by the sides and remove it. Caution Use caution when handling the Print Head as the side insulation will be warm. Do not touch the green digital board.
  • Page 179 16. Retrieve the new Print Head with the safety cover on, making sure it is the correct color for the print station. 17. Remove the plastic tape from the Print Head. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 180 Print Head. 21. Make sure the ribbon cables are securely connected and properly aligned. Visually check that all connectors are completely seated. If the print head is not properly ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 181: How To Replace Print Heads From Right Marking Tower

    CiPress will cause damage to the Print Head and Print Box Unit and void the Print Head warranty. 1. Make sure the print engine is idle and no jobs are currently printing. 2. Open the Print Engine Module Front Right Door. ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 182 10. Plug the ground clip to the print bar. • If this is a 4 Head Print Box Unit, attach the ground clip on the left side of the print bar. 7-10 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 183 Maintenance Tasks • If this is a 3 Head Print Box Unit, attach the ground clip on the right side of the print bar. ® 7-11 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 184 Do not pull on the ribbon cables after disconnecting. This can cause damage to the internal board. 13. Using a Xerox-supplied torque driver, alternate loosening the screws with the left (two turns on each side) until both screws are loosened completely.
  • Page 185 Be careful not to tip the Print Head. 15. Using a dry lint-free cloth, clean the nozzle and ball plate features where the Print Head was removed. ® 7-13 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 186 18. Grabbing the Print Head on its sides, align the new Print Head (with the safety cover on) to the ball plate and fully insert the Print Head. Make sure that the pin connector 7-14 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 187 21. Make sure the ribbon cables are securely connected and properly aligned. Visually check that all connectors are completely seated. If the print head is not properly ® 7-15 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

  • Page 188: Maintenance Tasks (Animations)

    Refer to the Online Help for an animation of this task. Emptying the Waste Ink Trays Refer to the Online Help for an animation of this task. 7-16 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 189 Refer to the Online Help for an animation of this task. Cleaning the Web Path Sensors Refer to the Online Help for an animation of this task. ® 7-17 Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...
  • Page 190 Refer to the Online Help for an animation of this task. Cleaning the Infeed and Outfeed Module Rollers and Static Eliminators Refer to the Online Help for an animation of this task. 7-18 ® Xerox CiPress 325 / 500 Production Inkjet System Customer Help Information...

This manual is also suitable for:

Cipress 500

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