Xerox WorkCentre 3215 Service Manual
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Xerox WorkCentre 3215 Service Manual

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Xerox
WorkCentre
3215/3225
®
®
Service Manual
702P02832
June 2014
Initial Issue

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Summary of Contents for Xerox WorkCentre 3215

  • Page 1 Xerox WorkCentre 3215/3225 ® ® Service Manual 702P02832 June 2014 Initial Issue...
  • Page 3 Xerox service documentation is intended for use by certified, product-trained service per- sonnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or mod- ules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment.
  • Page 4 Section Name June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 5: Table Of Contents

    How to Use this Manual ....................Service Safety Summary....................Reference Symbology..................... Voltage Specifications..................... Health and Safety Incident Reporting ................viii Regulatory Specifications....................Translation of Warnings ....................Tag Usage........................WorkCentre® 3215/3225 Overview ................Introduction June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 6 Introduction June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 7: About This Manual

    The Xerox® WorkCentre® 3215/3225 Service Manual is part of the multinational documenta- Common hardware is shown as a letter callout. tion for the Xerox® WorkCentre® 3215/3225 Multifunction Printer. It is structured in standard Section 6 General Procedures and Information Xerox service documentation format. This manual is the primary document used for diagnos- This section contains general information, change tag information, and general proce- ing, repairing, maintaining, and troubleshooting these systems.

  • Page 8: How To Use This Manual

    NOTE: A note is used where it is essential to highlight a procedure, practice, condition or state- ment. Introduction June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 9: Service Safety Summary

    Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com. Introduction...

  • Page 10: Reference Symbology

    Improper operation may result in injury to a person. Observe all ESD procedures to avoid component damage. CAUTION Improper operation may result in machine damage. The following reference symbols are used throughout the Xerox® WorkCentre® 3215/3225 Service Documentation. Flag •...

  • Page 11: Voltage Specifications

    TP33. If a second test point is not given, it is assumed that the black meter lead may be attached to the copier frame. Introduction June 2014 Reference Symbology, Voltage Specifications Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 12: Health And Safety Incident Reporting

    Fund all field retrofits. Field Service Operations shall: II. Scope Preserve the Xerox product involved and the scene of the incident inclusive of any Xerox Corporation and subsidiaries worldwide. associated equipment located in the vicinity of the incident. Return any affected equipment/part(s) to the location designated by Xerox EH&S III.

  • Page 13: Regulatory Specifications

    Xerox has tested this product to electromagnetic emission and immunity standards. These A signed copy of the Declaration of Conformity for this product can be obtained from Xerox. standards are designed to mitigate interference caused or received by this product in a typical office environment.

  • Page 14: Translation Of Warnings

    GP 16. Das Modul ist sehr schwer. de las normas sobre incendios. AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el GP 16. El módulo es pesado. Introduction June 2014 Translation of Warnings Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 15: Tag Usage

    WARNING Tag Usage Use only Xerox materials and components. This product is safety certified using Xerox Tags materials and components. The use of non Xerox materials and components may invali- If different parts or actions exist because of a modification, the Tag number will identify the date the safety certificate.

  • Page 16: Workcentre® 3215/3225 Overview

    Standard Standard Standard USB Device Standard Standard Standard USB Host Not Applicable Not Applicable Not Applicable Wi-Fi Standard Standard Not Applicable Wi-Fi Direct™ Standard Standard Not Applicable Introduction June 2014 WorkCentre® 3215/3225 Overview Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 17 Safety Precautions ......................SCP 01 Introduction to Service Call Procedures ............SCP 02 Initial Actions...................... SCP 03 Corrective Actions....................SCP 04 Final Actions ...................... System/Subsystem Maintenance HFSI’s ..........................Service Call Procedures June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 18 Service Call Procedures June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 19: Service Call Overview

    NVM access. The diagnostic tests are accessed through the Control Panel. Refer to the User Guide for detailed instructions on using the Control Panel buttons and menus. Refer to Section 6 for diagnostic test menus. Service Call Procedures June 2014 Service Call Overview, Safety Precautions Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 20: Scp 01 Introduction To Service Call Procedures

    SCP 02 Initial Actions Purpose Purpose Service Call Procedures (SCP) are the guide to performing a service call on the Xerox® Work- The purpose of the Initial Actions is to help organize the service call. Customer input, machine Centre® 3215/3225 Multifunction Printer.

  • Page 21: Scp 03 Corrective Actions

    Troubleshoot fault codes with the lowest chain number first. If the problem is IQ related, refer to Section 3, Image Quality. When the primary problem is resolved, proceed to Final Actions. Service Call Procedures June 2014 SCP 03, SCP 04 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 22 As with other CSE actions, these actions should be performed according to customer run may cause a return service call. requirements. Some actions may be deferred to a Xerox Initiated activity, taking into consider- ation any risks with deferring those actions.
  • Page 23 20-100 Fax Communication Error Fault ................2-25 20-120 Scanning Error Fault ................... 2-26 20-200 Group Not Available Fault ................... 2-26 20-400 / 410 Line Fault ....................2-27 20-500 Memory Full Fault ....................2-27 Status Indicator RAPs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 24 Status Indicator RAPs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 25 Check that there is no contamination present • Check for broken or defective wires or cables • Replace the Main PWB (REP 1.8), 1.1. Replace the HVPS PWB (REP 1.6), 4.1. Status Indicator RAPs June 2014 01-100 , 03-410 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 26 Place the correct size paper into the tray for the tray size setting. Procedure Switch Off the power then switch On the power. If problem continues, replace the main PWB (REP 1.8), 4.1. Status Indicator RAPs June 2014 03-450 , 03-900 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 27 Check the paper path drives and clear any jammed sheets from the paper path. If problem per- sists, replace the Main PWB (REP 1.8), 1.1. Status Indicator RAPs June 2014 04-500, 05-100 / 900 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 28 Check that there are no broken or defective wires and that no contamination present. • Disconnect and securely reconnect the harness Check the Harness for an open or short circuit. The harness is OK. Status Indicator RAPs June 2014 05-500 , 06-100 / 200 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 29 Go to SCP 04 Final Actions. Ensure that paper is loaded in the tray. Clear any jammed sheets. Refer to Section 11 in the WorkCentre 3215/3225 User Guide for detailed instructions on clearning paper jams. Procedure Check the Paper Tray Empty Sensor actuator. The actuator moves freely and is undam- aged.
  • Page 30 In Diagnostics Mode, go to [101-Clutch, Tray 1 Pick up] to energize the clutch. The clutch engages. Check for 24VDC on the Paper Feed PWB. The voltage is present at the con- nector on the Paper Feed PWB. Status Indicator RAPs June 2014 07-130 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 31 Inspect the Paper Feed Sensor for damage. The sensor is OK. Check for an open or short circuit. Replace the Paper Feed Sensor. (REP 1.14), 4.4. Check the circuit of the Paper Feed Sensor. Status Indicator RAPs June 2014 07-500 , 07-530 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 32 Check for an open or short circuit. Replace the Paper Feed Sensor PWB, (REP 1.14), 4.4. Perform SCP Final Actions. Check the circuit of the Paper Feed Sensor. Status Indicator RAPs June 2014 07-600 , 08-100 2-10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 33 1.29. Replace if needed 4.3. • Paper Guide on Rear Cover 4.2. Make certain that the Duplex Gate is seated correctly and moves freely without binding. Status Indicator RAPs June 2014 08-500 , 08-600 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-11...
  • Page 34 User Guide for detailed instructions on Menu Options using the Control Panel. Procedure • WorkCentre 3215: [Info Pages, Supplies Info]. • WorkCentre 3225: [Machine Status, Info Pages, Supplies Info]. Enter Diagnostics Mode. Select: [Machine Test, EDC Mode, DC330 Component Control, 102-Sensor, Out Bin Full] to test the Out Bin Full Sensor.
  • Page 35 Supplies Information Report. Refer to the WorkCentre® 3215/3225 User Guide for detailed instructions on Menu Options using the Control Panel. User Guide for detailed instructions on Menu Options using the Control Panel. • WorkCentre 3215: [Info Pages, Supplies Info]. • WorkCentre 3215: [Info Pages, Supplies Info]. •...
  • Page 36 Check the CRUM contact area for contamination and clean if necessary. Reinstall the Print Cartridge. If the problem continues, install a new Print Cartridge. Status Indicator RAPs June 2014 09-450 , 09-550 2-14 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 37 Check the Imaging Unit information. The Imaging Unit is compatible with the printer. Replace the Imaging Unit if it is not a genuine Xerox® cartridge. Check the Imaging Unit (Drum Cartridge) CRUM is fully seated. The Imaging Unit connec- tion is OK.
  • Page 38 Replace the LVPS/HVPS PWB (REP 1.7) 4.1. Check the Heat Lamp for an open circuit. Repair or replace the Fuser Assembly as required. 5.1. Status Indicator RAPs June 2014 10-100 , 10-200/ 300 2-16 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 39 Check Scan Drive Motor circuit for open or short circuits. • Replace the Scanner Drive Assembly (REP 1.27) 7.1. If the problem continues, replace the Main PWB. (REP 1.8), 4.1. Status Indicator RAPs June 2014 14-100 , 15-130 / 340 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-17...
  • Page 40 Procedure Enter valid email address. If problem persists, contact email administrator. Verify account and network configuration. Enter valid user credentials. Status Indicator RAPs June 2014 15-140 / 150 , 15-310 / 600 2-18 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 41 Perform the following checks: • Check the LDAP IP address or Host Name. • Check that the LDAP port is open and connected. Status Indicator RAPs June 2014 15-320 / 330 , 15-400 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-19...
  • Page 42 Procedure Procedure Resubmit the job. If problem persists, contact Email administrator. Resubmit the job. If problem persists, contact Email administrator. Status Indicator RAPs June 2014 15-410 / 420 , 15-410 / 420 2-20 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 43 Check spelling of entry and resubmit. If problem persists, contact Email administrator. • Check DNS server configuration. • Check network configuration. Procedure Ensure that the DNS server is online. Status Indicator RAPs June 2014 15-430 , 15-700 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-21...
  • Page 44 Initial Actions Procedure • Ensure a valid email address is being entered. Use Xerox Easy Print Manger to obtain a new IP address. • Validate the Pop3 server set up. From the menu, select: [Machine Settings, Network Settings, Assign IP address].
  • Page 45 If the problem persists, replace parts in the following order: • Flat Cable (REP 1.11), PL 4.1 • Wireless PWB (REP 1.33), PL 1.1 • Main PWB (REP 1.8), PL 4.1 Status Indicator RAPs June 2014 17-310 , 17-700 / 710 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-23...
  • Page 46 Ensure that the 802.1X EAP Type, User name, and Password, for the Machine, Authentication Switch Off the power then switch On the power. Switch and Authentication Server match. Check DHCP and network configuration. Status Indicator RAPs June 2014 17-800 / 810 , 17-900 2-24 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 47 Check the connection between the Fax board and the Main PWB. The connection is secure. Firmly reconnect the connector. Replace the Main PWB (REP 1.8), 4.1. Status Indicator RAPs June 2014 17-910 , 20-100 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-25...
  • Page 48 Clear any jammed sheets. Refer to the WorkCentre® 3215/3555 User Guide for detailed jam clearance instructions. Check the scanner. Refer to RAP 14-100 for troubleshooting the scan- Resubmit fax using a group location. ner. Resubmit the job. Status Indicator RAPs June 2014 20-120 , 20-200 2-26 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 49 Delete necessary documents, resend job when memory becomes available, or split the trans- Resubmit fax job. If problem persists, resubmit after an hour. mission into multiple operations. Status Indicator RAPs June 2014 20-400 / 410 , 20-500 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-27...
  • Page 50 Procedure Ensure that remote machine is powered on and reattempt submission. Dial the number manually or assign the number to the speed dial location. Status Indicator RAPs June 2014 20-600 , 20-700 2-28 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 51 The machine is waiting for the programmed interval to automatically redial. BSD-Reference: None Procedure Press <START> to immediately redial or <STOP> to cancel the redial operation. Status Indicator RAPs June 2014 20-900 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 2-29...
  • Page 52 Status Indicator RAPs June 2014 20-900 2-30 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 53 IQ8 Background RAP ...................... IQ9 Residual Image (Ghosting) RAP ................3-10 IQ10 Side 2 Staining ....................... 3-10 IQ11 Blank Page RAP..................... 3-11 IQ12 Partial Image Deletions RAP.................. 3-12 Image Quality RAPs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 54 Image Quality RAPs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 55: Image Quality Overview

    Areas of the printed image are light or missing entirely IQ12 • Vertical white lines tions on limited areas of the paper. • Vertical black line or band Image Quality RAPs June 2014 Image Quality Overview Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 56: Iq1 Vertical Black Line And Band Rap

    • Test Pattern 1 for 8.5 x 11 prints. • Test Pattern 2 for A4 prints. Figure 1 Black Lines and Bands Image Quality RAPs June 2014 Image Quality Overview, IQ1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 57: Iq2 Vertical White Line And Band Rap

    Replace the Toner Cartridge. Replace the Fuser Module; (REP 1.17), 5.1. Switch on the power. Perform Final Actions. Figure 1 Horizontal Black Bands Figure 1 White Lines and Bands Image Quality RAPs June 2014 IQ2, IQ3 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 58: Iq4 Spots Rap

    Toner Cartridge. Replace the HVPS PWB; (REP 1.6), 4.1. If problem persists, replace the Fuser Module;(REP 1.17), 5.1. Figure 1 Light Image Figure 1 Black Spots Image Quality RAPs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 59: Iq6 Black Or Dark Image Rap

    3215/3225 User Guide for detailed instructions on how to replace the Toner Car- tridge. • If the image is Black, replace the HVPS PWB; (REP 1.16), 4.1. Image Quality RAPs June 2014 IQ6, IQ7 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 60: Iq7 Uneven Density Rap

    Check the Transfer Roller for wear or damage. The Transfer Roller is OK. Replace the Transfer Roller; (REP 1.16), 4.1. If problem persists, replace the HVPS PWB; (REP 1.6), 4.1. Image Quality RAPs June 2014 IQ7, IQ8 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 61: Iq8 Background Rap

    (REP 1.6), 4.1. • Fuser Module; (REP 1.17), 5.1. • HVPS PWB; (REP 1.6), 4.1. Go to Call Closeout. Figure 1 Ghost Image Figure 1 Background Image Quality RAPs June 2014 IQ9, IQ10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 62: Iq10 Side 2 Staining

    The Transfer Roller is OK. Replace the Transfer Roller; (REP 1.16), 4.1. If problem persists, replace the Fuser Module; (REP 1.17), 5.1. Figure 1 Side 2 Staining Image Quality RAPs June 2014 IQ9, IQ10 3-10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 63: Iq11 Blank Page Rap

    • Main PWB to LVPS / HVPS PWB Wire Harness. • Main PWB; (REP 1.8), 1.1. • HVPS PWB; (REP 1.6), 4.1. Go to Call Closeout. Image Quality RAPs June 2014 IQ11 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 3-11...

  • Page 64: Iq12 Partial Image Deletions Rap

    • Wear or damage. • The left and right tension springs for damage. • Be sure all parts are installed correctly. Figure 1 Image Deletions Image Quality RAPs June 2014 IQ12 3-12 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 65 REP 1.32 Manual Paper Tray ..................4-47 REP 1.33 WNPC (WiFi) PWB ..................4-48 REP 1.34 Registration Roll ..................... 4-49 REP 1.35 ADF Feed Separation Pad................4-57 REP 1.36 Manual Feed Cover ..................4-59 Repairs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 66 Repairs June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 67: Rep 1.1 Front Cover And Manual Feed Cover

    (REP 1.2). Disconnect the wire harness to the Front Cover (Figure Front Cover Support Arm Figure 2 Front Cover Support Arm Connector Figure 1 Front Cover P/J Connector Repairs June 2014 REP 1.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 68 Install the components in the reverse of removal. IMPORTANT If the Manual Feed Cover is being replaced, remove the Tag Matrix from the Manual Feed Cover and install it on to the new Cover (Figure Repairs June 2014 REP 1.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 69: Rep 1.2 Left And Right Side Covers

    Release the rear latch hook, and remove the cover. Replacement Toner Cartridge Drum Cartridge Install the components in the reverse of removal. Figure 1 Toner Cartridge and Photoreceptor Handles Repairs June 2014 REP 1.2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 70: Rep 1.3 Middle Covers

    If the printer has a WiFi PWB, disconnect the WiFi connector on the Main PWB (Figure Connector Figure 2 FAX PWB Connector (Top View) Figure 1 Wireless (WiFi) Connector Repairs June 2014 REP 1.3 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 71 (Figure Release the Latch by the front screw and remove the Middle Cover. Screws Screw Figure 3 Middle Cover Screws (Top View) Figure 5 Middle Cover Front Screw Repairs June 2014 REP 1.3 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 72: Rep 1.4 Rear Cover

    (Figure Screws Data Plate Label Figure 1 Rear Cover Screws Open the Rear Cover and release the support arms on each side of the cover. (Figure Repairs June 2014 REP 1.3, REP 1.4 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 73: Rep 1.5 Control Panel Pwb

    Important: If the Rear Cover is being replaced, remove the Data Plate Label from the old Rear Figure 1 Control Panel Screws (Bottom View) Cover and install it onto the new Rear Cover (Figure Repairs June 2014 REP 1.4, REP 1.5 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 74 Figure 2 Control Panel Removal Install the components in the reverse of removal. Disconnect the Control Panel PWB connectors (3) (Figure Connectors Figure 3 Control Panel Connectors Repairs June 2014 REP 1.5 4-10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 75: Rep 1.6 Hvps (High Voltage Power Supply)

    Make sure that the Plastic Screws go into plastic components and Machine Screws go into the metal frame. Install the components in the reverse of removal. Repairs June 2014 REP 1.6 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-11...

  • Page 76: Rep 1.7 Lvps (Low Voltage Power Supply)

    Switch Off the Printer and unplug the Power Cord. Connectors Remove the Right Side Cover (REP 1.2). Figure 1 SMPS PWB Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.7 4-12 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 77: Rep 1.8 Main Pwb

    Double-click the executable file and follow the steps listed in the USB Serial applica- tion window to write the machine serial number to the new Main PWB. [Figure Repairs June 2014 REP 1.8 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-13...

  • Page 78: Rep 1.9 Drive Motor

    This function allows numeric entries only. For serial numbers containing alpha characters (letters), use the serial number writing tool; USB_Serial.V1.02.exe 10). Bottom Bar Figure 1 Bottom Bar and Duplex Paper Guide (Bottom View) Repairs June 2014 REP 1.8, REP 1.9 4-14 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 79 Snap Rings & Washers Figure 2 Main Drive Unit Figure 3 Feed and Registration Clutch / Feeder PWB Remove the Feed and Registration Clutch Drive Gears (Figure Repairs June 2014 REP 1.9 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-15...
  • Page 80 Exit Drive Gears, (2 screws and a Latch). Exit Drive Gears Snap Ring Figure 4 Feed and Registration Clutch Drive Gears Clutch Bushings Feed & Registration Drive Gears Figure 5 Drive Gears and Bushings Repairs June 2014 REP 1.9 4-16 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 81 11. Remove the Left Frame screws (3) (Figure 12. Remove the Drive Motor (4 screws) (Figure Step 8a Step 11 Drive Motor Figure 6 Left Frame Screw Removal Figure 8 Drive Motor Repairs June 2014 REP 1.9 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-17...
  • Page 82 Figure 9 Frame Screw Installation On the bottom of the Printer (Figure Install the Ground Clip and screw (1). Tighten the screw. Connect the Drive Motor Connector. Repairs June 2014 REP 1.9 4-18 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 83: Rep 1.10 Main Drive Unit

    Figure 11 Front Cover Support Arm Placement Locking Lever Figure 1 Main Drive Unit Removal Replacement Place the Front Cover Support Arm on the Stop Bracket (Figure Repairs June 2014 REP 1.9, REP 1.10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-19...
  • Page 84 Press in on the Locking Lever to move the Tabs into the cutouts. Move the Locking Lever to the Lock position (Left). Install the remaining components in the reverse of removal. Repairs June 2014 REP 1.10 4-20 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 85: Rep 1.11 Lsu And Cables

    Removing the LSU: Release the wire harness from the top of the LSU. Disconnect the connectors (2) at the LSU (Figure Remove the screws (3), and the LSU (Figure Repairs June 2014 REP 1.11 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-21...

  • Page 86: Rep 1.12 Retard Roll

    Sliding the left side of the Retard Roll out of the holder and remove it (Figure Figure 1 Retard Roll Cover Latches Slide Out Figure 3 Retard Roll Removal Repairs June 2014 REP 1.12 4-22 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 87: Rep 1.13 Feed And Registration Clutches / Joint Pwb

    Figure 4 Springs in Holes Registration Clutch Feed Clutch Figure 1 Feed and Registration Clutches / Joint PWB Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.12, REP 1.13 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-23...

  • Page 88: Rep 1.14 Paper Feed Sensors Pwb And Actuators

    Set the printer on the Rear Cover (Front of printer facing up). Remove the Bottom Bar (2 screws) (Figure Latch Screw Figure 2 Feed Sensors PWB Cover (Bottom View) Screws Figure 1 Bottom Bar (Bottom View) Repairs June 2014 REP 1.14 4-24 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 89 Remove the Actuator. Spring Feed Sensor Actuator Latch Figure 3 Feed Sensor PWB (Bottom View) Reg Sensor Actuator Latch Spring Figure 4 Feed and Registration Sensors Actuators (Bottom View) Repairs June 2014 REP 1.14 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-25...

  • Page 90: Rep 1.15 Feed And Forward Roll Assembly

    Remove the Feed and Forward Roll Assembly (Figure Remove the screws (2) Pull the right side of the assembly out, then slide the assembly out to the right. Repairs June 2014 REP 1.14, REP 1.15 4-26 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 91 Figure 2 Removing the Feed and Forward Roll Assembly (Bottom View) Remove the Feed and Forward Rolls from the assembly (Figure Figure 4 Bushing Flat (Bottom View) Figure 3 Feed and Forward Roll Assembly Repairs June 2014 REP 1.15 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-27...

  • Page 92: Rep 1.16 Transfer Roll

    Figure 1 Transfer Roll Retainer Clip (Front View) Remove the Transfer Roll (Figure Lift the right end of the Transfer Roll and slide the left end out of the bushing. Repairs June 2014 REP 1.16 4-28 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 93: Rep 1.18 Duplex Paper Guide

    Insert the right pivot into the frame cutout. Lift and latch the front of the Duplex Paper Guide into position (Figure). Figure 1 Duplex Paper Guide Release Tabs (Bottom View) Repairs June 2014 REP 1.18, REP 1.19 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-29...

  • Page 94: Rep 1.19 Exit Sensor

    Figure 1 Exit Sensor Plate Latch Release (Bottom View) Remove the Exit Sensor (Figure Release the wires from the cable clamps. Unlatch and remove the Exit Sensor, disconnect the connector. Repairs June 2014 REP 1.19, REP 1.20 4-30 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 95: Rep 1.20 Output Tray Full Sensor

    Install the components in the reverse of removal. Figure 1 Main PWB Remove the Output Tray Full Sensor (Figure Disconnect the Sensor connector. Unlatch and remove the Output Tray Sensor. Repairs June 2014 REP 1.20, REP 1.21 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-31...

  • Page 96: Rep 1.21 Fax Pwb

    Remove the cover from the PWB. Screws ADF Connector Cover Figure 1 ADF Connector Cover Cover Connectors Figure 1 FAX PWB (Top View) Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.22 4-32 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 97: Rep 1.23 Adf Hinges

    ADF Connector Cover Replacement Figure 1 ADF Connector Cover Install the components in the reverse of removal. Disconnect the connector and lift the ADF off of the Printer (Figure Repairs June 2014 REP 1.23 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-33...

  • Page 98: Rep 1.24 Adf Feed Rolls Assembly

    Remove the screws (2) and the hinge (Figure Rear Pivot Figure 1 ADF Cover Pivots (Top View) Screws Figure 3 ADF Hinges (Bottom View) Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.24 4-34 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 99: Rep 1.25 Adf Drive Motor

    NOTE: Install the E-rings in the following order: The E-ring by the gear. The E-ring (center) by the Spring. The E-ring at the end of the shaft. Figure 1 Rear Cover Screws (Bottom View) Repairs June 2014 REP 1.25 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-35...

  • Page 100: Rep 1.26 Scanner Assembly

    At the Rear of the printer, remove the screws (2) (Figure Screws Screws Figure 2 ADF Drive Motor Replacement Install the components in the reverse of removal. Figure 1 Scanner Assembly Screws Repairs June 2014 REP 1.26 4-36 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 101: Rep 1.27 Scanner Drive Motor

    Remove the Scanner Assembly Frame top screws (3), under the Control Panel Assembly (Figure Front Connectors Screws Figure 1 Scanner Assembly Frame Top Screws (Top View) Figure 2 Scanner Removal Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.27 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-37...
  • Page 102 Remove the screws (3). Install the components in the reverse of removal. Remove the Drive Belt from the motor. Release the wires from the cable guides. Repairs June 2014 REP 1.27, REP 1.28 4-38 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 103: Rep 1.28 Adf / Scanner Assembly

    (Figure Front Connectors Screws Figure 1 ADF / Scanner Screws Figure 2 ADF / Scanner Removal Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.28, REP 1.29 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-39...

  • Page 104: Rep 1.29 Exit Roll And Bushings

    Feed Clutch Bushings Figure 1 Feed Clutch Removal Drive Gear Figure 1 Exit Roll and Bushing (Top View) Replacement Install the components in the reverse of removal. Repairs June 2014 REP 1.30 4-40 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 105: Rep 1.31 Paper Drive Roll

    Disconnect connector CN6 from the HVPS PWB, and route the wires through the frame (Figure Feed Idler Gear Figure 2 Feed Idler Gear Replacement Install the components in the reverse of removal. Figure 1 HVPS CN6 Repairs June 2014 REP 1.31 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-41...
  • Page 106 Clutch Drive from the Clutches. Gears Remove the Feed and Registration Clutch Assembly and the PWB, release the latches (2). Figure 4 Feed and Registration Clutch Drive Gears Repairs June 2014 REP 1.31 4-42 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 107 Clutch Bushing Feed Shaft Bushings Figure 5 Feeder Drives Remove the Feed Assembly bottom screws (2) (Figure Screws Figure 7 Registration Pinch Rolls and Paper Guide Brackets Repairs June 2014 REP 1.31 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-43...
  • Page 108 Figure 8 Registration Pinch Rolls and Paper Guide 11. Remove the following (Figure The Feed Assembly lower half. The Drive Roll from the lower half. Snap Rings Bushing Figure 10 Drive Roll Repairs June 2014 REP 1.31 4-44 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 109: Rep 1.32 Manual Paper Tray

    After installing the Feed Assembly upper half; install the Feed Assembly bottom screws Screws (2) first, and route the wires through the frame (Figure Figure 1 Manual Paper Tray Bottom Screws (Bottom View) Repairs June 2014 REP 1.32 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-45...

  • Page 110: Rep 1.33 Wnpc (Wifi) Pwb

    Install the components in the reverse of removal. Connectors Figure 1 Main PWB Connectors Remove the ADF / Scanner Assembly (REP 1.28). Remove the Middle Cover (REP 1.3). Repairs June 2014 REP 1.33 4-46 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 111: Rep 1.34 Registration Roll

    Replacement Install the components in the reverse of removal. Bottom Bar Figure 1 Bottom Bar and Duplex Paper Guide (Bottom View) Remove the Fuser Module (REP 1.17). Repairs June 2014 REP 1.34 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-47...
  • Page 112 Clutch Drive from the Clutches. Gears Remove the Feed and Registration Clutch Assembly and the PWB, release the latches (2). Figure 4 Feed and Registration Clutch Drive Gears Repairs June 2014 REP 1.34 4-48 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 113 Feed & Registration Drive Gears Snap Ring Latch Screw Figure 6 Feed and Reg Sensors PWB Cover (Bottom View) Shaft Bushings Clutch Bushings Figure 5 Drive Gears and Bushings Repairs June 2014 REP 1.34 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-49...
  • Page 114 Remove the ground screw (1). Spring Feed Sensor Actuator Connector Screw Figure 8 Drive Motor Connector & Screw (Bottom View) Latch Figure 7 Feed Sensor Actuator (Bottom View) Repairs June 2014 REP 1.34 4-50 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 115 Figure 9 PWB Removal 14. Remove the LSU Assembly (4 screws), 2 on each side of the printer (Figure Figure 11). Figure 11 LSU Right Side Screws Repairs June 2014 REP 1.34 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-51...
  • Page 116 Figure 13 Exit Sensor Plate Screws Screws Figure 12 Wire Guides and HV Contact Guide 16. Remove the Exit Sensor Plate screws (2) from the Right Frame (Figure 13). Repairs June 2014 REP 1.34 4-52 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 117 19. Separate the Left and Right Frames from the Paper Path Frame, route the wires through 18. Remove the Left Frame Paper Path screws (3) (Figure 15). the frames as needed. Repairs June 2014 REP 1.34 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-53...
  • Page 118 Screw 23. Remove the Bushing and E-ring from the Reg Roll (Figure 19). E-ring Bushing Figure 19 Registration Roll Figure 17 Registration Roll Drive Gear and Bushing Repairs June 2014 REP 1.34 4-54 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 119 Feed and Registration Drive Gears, and Figure 21 Front Cover Support Arm Placement Snap Ring. Snap Ring Figure 20 Feed and Registration Drive Gears Repairs June 2014 REP 1.34, REP 1.35 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-55...

  • Page 120: Rep 1.35 Adf Feed Separation Pad

    Remove the ADF Cover, release the Rear Pivots and remove the cover (Figure Rear Pivot Latches Figure 1 ADF Cover Pivots (Top View) Figure 2 Separation Pad Latches (Top View) Repairs June 2014 REP 1.35 4-56 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 121: Rep 1.36 Manual Feed Cover

    Remove the Tag Matrix from the old cover and install it on to the new Manual Feed Cover (Figure Install the components in the reverse of removal. Repairs June 2014 REP 1.36 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 4-57...
  • Page 122 Repairs June 2014 REP 1.36 4-58 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 123 5-15 Cassette PL 6.1 Paper Tray ......................5-16 Platen PL 7.1 Scanner Module....................5-17 Control Panel PL 8.1 Control Panel ....................... 5-18 Part Number Index ......................5-19 ............................5-20 Parts List June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 124 Parts List June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 125: 1.1 Main

    140N63727 WIFI PWB – Platen (PL 7.1) 050N00680 Document Pad 022N02799 ADF Module (PL 1.2) 003N01117 ADF Hinge – Connector Cover 005N01172 Surge Protector (South Africa Only) Parts Lists June 2014 PL 1.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 126: 1.2 Adf

    PL 1.2 ADF Item Part Description 022N02801 ADF Feed Roll Assembly 127N07864 ADF Drive Motor 022N02800 ADF Retard Pad Parts Lists June 2014 PL 1.2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 127: 2.1 Covers

    Duplex Gate – Spring – Front Cover Latched Sensor – CRUM PWB – CRUM Contacts – Front Cover – Manual Cover – Front Harness Cover – CRUM Harness Parts Lists June 2014 PL 2.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 128: Middle Cover

    – Speaker – FAX Ground – Paper Stacker – Bin Full Sensor – Spring 004N00286 Output Support – Antistatic Brush – Exit Cover – Middle Cover Assembly Parts Lists June 2014 PL 2.2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 129: 4.1 Frame

    Main Exit Frame – Paper Path Frame – Exit Sensor Frame – LSU Bracket Frame – Left Main Frame – Right Main Frame 062N00292 – Duplex (PL 4.2) Parts Lists June 2014 PL 4.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 130: 4.2 Duplex

    Pulley – Exit Gear – Flat Rubber Belt – Feed Roller – Duplex Base Frame – Duplex Latch 022N02795 DUPLEX-set to A4 – 022N02796 DUPLEX-set to Letter Parts Lists June 2014 PL 4.2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 131: Exit Frame

    Decurler Roller – Exit Shaft – Rubber Exit Dup – Inner Exit Roller – Outer Exit Roller – Exit Roll Holder – Spring – Exit Frame Assembly Parts Lists June 2014 PL 4.3 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 132: 4.4 Paper Path

    Manual Left Adjust – Manual Right Adjust – Lower Paper Guide – Pinion Gear – Roller Cover – – Idle Roller – Spring – Sub-Holder Idle Parts Lists June 2014 PL 4.4 5-10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 133: 4.5 Base Pick Up

    Paper Drive Roller – Bushing 130N01760 Paper Feed Roll Assembly – Feed Roll Holder – Idle Pick Up Gear – One Way Clutch – Retard Roller Parts Lists June 2014 PL 4.5 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 5-11...

  • Page 134: Left Main Frame

    Fuser Locking Lever – Hub Clutch Gear – Feed Gear – Feed Gear 2 – Cam Coupler – Coupling Lever 007N01803 Main Drive Unit – Harness Cover Parts Lists June 2014 PL 4.6 5-12 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 135: Right Main Frame

    – Rear Guide – Lower Guide – Foot – Right Frame – Cable Clamp – LVPS Cover – Developer Right Guide – Spring – Ground Clip Parts Lists June 2014 PL 4.7 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 5-13...

  • Page 136: 5.1 Fuser

    Bushing – Rear Guide – Exit Idle Roller – Spring – Actuator Holder – Exit Sensor Actuator 126N00430 Fuser Module 110V – 126N00431 Fuser Module 220V Parts Lists June 2014 PL 5.1 5-14 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 137: 5.2 Lower Fuser

    Gear – Roller – Spring – Bushing – Left Jam Lever Link – Antistatic Brush – Jam Lever – Paper Guide Holder – Lower Fuser Assembly Parts Lists June 2014 PL 5.2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 5-15...

  • Page 138: 6.1 Paper Tray

    Right Paper Guide – Paper Tray Handle – Paper Tray Rear Guide – Paper Tray Frame – Paper Tray Handle – Paper Indicator 050N00682 Paper Tray Parts Lists June 2014 PL 6.1 5-16 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 139: 7.1 Scanner Module

    Contact Image Sensor (CIS) – Drive Belt – Scanner Drive Motor – Scanner PWB – Flat Cable – Sensor – CIS Holder – CIS Guide Shaft 090N00182 Scanner Module Parts Lists June 2014 PL 7.1 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 5-17...

  • Page 140: 8.1 Control Panel

    Control Panel Assembly -3225 DNI (Dup / NW / Wifi) – 140N63729 Control Panel Assembly -3225 DN (Dup / NW) – 140N63730 Control Panel Assembly -3215 NI (NW / Wifi) Parts Lists June 2014 PL 8.1 5-18 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...

  • Page 141: Part Number Index

    PL 4.1 140N63727 PL 1.1 050N00680 PL 1.1 140N63728 PL 8.1 050N00681 PL 4.4 140N63729 PL 8.1 050N00682 PL 6.1 140N63730 PL 8.1 050N00683 PL 6.1 Parts Lists June 2014 Part Number Index 5-19 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 142 Parts Lists June 2014 5-20 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 143 Diagnostic Information ....................6-21 Entering Diagnostic Mode (Tech Mode)................6-21 Data Setup ........................6-24 Machine Test........................6-25 Report ..........................6-25 EDC Mode........................6-26 6d Glossary Glossary of Terms......................6-27 General Procedures and Information June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 144 General Procedures and Information June 2014 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 145 General Information System Overview The Xerox® WorkCentre® 3215/3225 Multifunction Printer uses a single-pass laser design This section provides illustrations of the following systems: offering simplex speeds of up to 29 ppm and output resolution of up to 1200 x 1200 dpi.
  • Page 146 Paper Path The following diagrams display the path that the paper follows during the printing process. Figure 1 ADF Paper Path Figure 2 Engine Paper Path General Procedures and Information June 2014 System Overview Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 147 Figure 4 presents a general layout of the fusing and printing components used in the print pro- cess. Figure 4 Paper Feed System Figure 3 System Layout General Procedures and Information June 2014 System Overview Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 148 Drum Cartridge (OPC), Fuser, Pick-up, Registration, Feed and Exit Rollers. Figure 6 Drive Gears and Clutches Figure 5 Laser Scanner Unit General Procedures and Information June 2014 System Overview Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 149 Table 3 Copy Function Specifications Item Specification (WorkCentre 3215NI / 3225DN/ DNI) Copy Speed 1 to 1 copying 20 cpm FCOT From Standby Less than 15 seconds General Procedures and Information June 2014 System Overview, Product Specifications Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 150 Mono / Gray / Color Scan Speed Line art, Halftone 20 ipm @ 300 dpi (mono) Gray (mono) 20 ipm @ 300 dpi Color 6 ipm @ 300 dpi General Procedures and Information June 2014 Product Specifications Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 151 IBM AIX 5.1, 5.2, 5.3, 5.4 WHQL Windows® 2000/ XP (32/64bits) Windows® Vista(32/64bits) Windows® 2003 Server (32/64bits) Windows® 2008 Server (32/64bits) Windows® 7 (32/64bits) Windows® 2008 Server R2 (64bits) General Procedures and Information June 2014 Product Specifications Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 152 Same as wired network Application Easy Printer Windows and Macintosh Manager Smart Panel Linux Network Manage- CentreWare® Internet Services ment Interface Parallel High speed USB 2.0 General Procedures and Information June 2014 Product Specifications 6-10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 153 16 to 28 lb (60 to 105 gsm) Non-printable Area Envelope 0.4 in (10 mm) from edge Other media 0.16 in (4 mm) from edge General Procedures and Information June 2014 Product Specifications Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-11...
  • Page 154 15.8 x 14.25 x 14.4 in. (401 x 362 x 365.1 mm) Weight (SET with Toner Net Weight 24.54 lbs (11.13 Kg) Cartridge) Gross Weight 28.48 lbs.(12.92 Kg) General Procedures and Information June 2014 Product Specifications 6-12 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 155 Press the <OK> button. to print a Usage Counter report. Refer to Section 6, Diagnostics for a listing of available functions within Diagnostic Mode. General Procedures and Information June 2014 GP 1, GP 2 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-13...
  • Page 156 Login in to CWIS with Username: (Admin) and Password: (1111). NOTE: It may be necessesary to obtain the username and password from the customer if they have been changed. General Procedures and Information June 2014 GP 3, GP 4 6-14 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 157 Open Easy Printer Manager. Select: [Machine Settings, System Altitude Adjustment]. Select correct value from the drop down menu. Table 1. Press <OK>. General Procedures and Information June 2014 GP 4, GP 5 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-15...
  • Page 158 GP 6 Machine Reports For accessing and printing machine reports from a networked PC using CentreWare Internet Services (CWIS), refer to Section 12: Troubleshooting; Further Assistance, in the Xerox® Purpose WorkCentre® 3215/3225 User Guide. Use this procedure to access and print machine reports. The information in the machine reports may be useful for troubleshooting problems.
  • Page 159 Select the [Firmware Upgrade Enable] box. Click [Apply] to save the changes. 10. Select the [Support] tab. 11. In the [Firmware Upgrade] link, select the [Upgrade Wizard] button. General Procedures and Information June 2014 GP 7 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-17...
  • Page 160 Panel. Press the <Copy Mode> button to continue. Test the display buttons by pressing them sequentially, as indicated on the Control Panel display. General Procedures and Information June 2014 GP 8, GP 9 6-18 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 161 Continue pressing the Stop button until all control panel indicator lights are turned off and the machine is returned to Copy mode. General Procedures and Information June 2014 GP 9, GP 10 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-19...
  • Page 162 General Procedures and Information June 2014 GP 9, GP 10 6-20 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 163 Enter <1934> ADF Scan Platen Scan Fuser Transfer Roller Pickup Roller Retard Roller Forward Roller Engine Footer Off/On Dial Tone Status: Off/On General Procedures and Information June 2014 Diagnostic Information, Entering Diagnostic Mode Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-21...
  • Page 164 Tray 1 Empty Status: {Low] Feed Sens Status: [Low] Regi Sens Status: [Low] Exit Sens Status: [Low] 105 MHV Bias K MHV Bias Status: [Off] General Procedures and Information June 2014 Entering Diagnostic Mode 6-22 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 165 Table 3 Diagnostic Mode Menu - Report Level 1 Level 2 Level 3 Report Protocol Dump Supplies Info Configuration Error Info Usage Counter Component Check Fax Options Service Support General Procedures and Information June 2014 Entering Diagnostic Mode Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-23...
  • Page 166 – Platen Scan – Transfer Roller – Pickup Roller – Retard Roller – Forward Roller NOTE: A password is required to reset these counters. General Procedures and Information June 2014 Data Setup 6-24 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 167 • DC330 Component Control Test routines available to verify component functionality by monitoring input signals and controlling output states. General Procedures and Information June 2014 Machine Test, Report Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual 6-25...
  • Page 168 Regi Sens Detects when a sheet is Input [Low] at registration sensor Exit Sens Detects when a sheet is Input [Low] at Exit sensor General Procedures and Information June 2014 EDC Mode 6-26 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 169 Glossary of Terms Table 1 Glossary Term/Acronym Definition NOTE: For a comprehensive list of Xerox acronyms, refer to the Xerox Acronym database at: Fuser The Fuser subsystem permanently affixes toner onto print media by https://open.xerox.com/Services/acronym applying heat and pressure. Gateway...
  • Page 170 Universal Serial Bus. A hardware interface that connects computers and peripherals. The USB is designed to concurrently connect a sin- gle computer USB port to multiple peripherals. General Procedures and Information June 2014 Glossary of Terms 6-28 Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual...
  • Page 171 POWER AC / LOW VOLTAGE And HIGH VOLTAGE POWER / INTERLOCKS This document contains wiring and mechanical power data for the Xerox® Work Centre® 3215/3225 Printers. CHAIN 3 COMMUNICATIONS These block schematic diagrams are supplemental to the diagnostic and troubleshooting information found in 3.1A...
  • Page 172 THIS PAGE INTENTIONALLY BLANK June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 173 +24 VDC POWER GENERATION +3.3 VDC FRONT COVER LATCH SENSOR +3.3 VDC PL 2.1 FRONT COVER LATCHED (H) +3.3 VDC DC COM DC COM +3.3 VDC +3.3 VDC June 2014 BSDs ® ® Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 174 DC COM +5 VDC LED G ANODE +5 VDC +5 VDC CANCEL KEY LED Y ENABLE LED Y ANODE READY LED DC COM ERROR LED TONER LED DC COM June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 175 FAX PWB PL 4.1 PL 2.2 SIGNAL SIGNAL INITIALIZE SPEAKER PL 2.2 SIGNAL SIGNAL SIGNAL RESET SIGNAL DC COM DC COM DC COM +3.3 VDC +3.3 VDC +3.3 VDC June 2014 BSDs ® ® Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 176 4.1 MAIN DRIVE MAIN PWB PL 4.1 DRIVE MOTOR PL 4.6 CLOCK SIGNAL SIGNAL SIGNAL DC COM +3.3 VDC DC COM SENSOR VOLTAGE +3.3 VDC SIGNAL SIGNAL SIGNAL June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 177 +3.3 VDC DC COM +3.3 VDC DC COM +3.3 VDC +3.3 VDC DC COM DC COM DC COM DC COM DC COM +3.3 VDC +3.3 VDC +3.3 VDC June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 178 MAIN PWB PL 4.1 ADF PWB +24 VDC ADF DRIVE MOTOR MOTOR DRIVER PHASE A PHASE A PHASE B PHASE B PHASE C PHASE C PHASE D PHASE D June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 179 DC COM DC COM SIGNAL SIGNAL DC COM DC COM DC COM SIGNAL SIGNAL DC COM DC COM DC COM SYNC SIGNAL +3.3 VDC +3.3 VDC +3.3 VDC June 2014 BSDs ® ® Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 180 DC COM DC COM MAIN PWB REG CLUTCH PL 4.1 PL 4.1 REG CLUTCH ON +24 VDC FEED CLUTCH ON P100 J100 (L) +24 VDC REG CLUTCH ON June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 181 DEVELOPER DC SUPPLY PR DRUM ROLL TRANSFER ROLL CRUM WITH ALL IN ONE CRUM PRINT MODULE CRUM SIGNAL +3 VDC +3.3 VDC CRUM SIGNAL DC COM DC COM June 2014 BSDs ® ® Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation...
  • Page 182 PL 5.1 FUSER THERMISTOR Fuser Temperature Enable Fuser Signal Relay Fuser Relay +3.3 VDC FUSER MODULE PL 5.1 +3.3 VDC OVERTEMPERATURE THERMOSTAT Heat Lamp On ACH HEAT LAMP June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation 7-10...
  • Page 183 OUTPUT TRAY FULL SENSOR PL 4.3 +3.3 VDC OUTPUT TRAY FULL (L) +3.3 VDC OUTPUT TRAY FULL J100 P100 DC COM DC COM +3.3 VDC +3.3 VDC June 2014 BSDs ® ® Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation 7-11...
  • Page 184 SCAN HOME SENSOR SIGNAL PHASE C SCANNER HOME +5 VDC SENSOR SCANNER HOME PHASE D PL 7.1 (H) +5 VDC DC COM DC COM +5 VDC +5VDC June 2014 ® ® BSDs Xerox WorkCentre 3215/3225 Multifunction Printer Service Documentation 7-12...
  • Page 185 THIS PAGE INTENTIONALLY BLANK...
  • Page 186 ©2014 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design are trademarks of Xerox Corporation in the US and/or other countries..

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