Saving Java Log And Trace Files - HPE XP P9000 User Manual

Remote web console

Table of Contents

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For troubleshooting purposes. Use the FD Dump tool to download dump files from SVP and give it to

the Hewlett Packard Enterprise service personnel.

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For checking configuration. First click Refresh All command to refresh the configuration information,

and then use the FD Dump tool to download dump files.

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No other user (including SVP user) should be using the FD Dump tool.

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No maintenance operation is being performed.

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You must have Support Personnel role to log in.

Procedure

1. Start a Web browser, and specify the following URL to open the Tool Panel: https://IP-address-

or-host-name-of-SVP/cgi-bin/utility/toolpanel.cgi

2. Click Download Dump Files. The Login dialog box opens.

3. Enter the user ID and password, and click Login. The Download Dump Files dialog box opens.

4. Select a file that you want to download.

a. Existing Dump files indicate the dump file for the last time you downloaded.

b. Normal Dump files include all information about the SVP and minimum information about the

storage system. Select this option if you have a less serious problem, such as incorrect display.

c. Detail Dump files include all information about the SVP and the storage system. Select this if

Remote Web Console has a serious problem (for example, when Remote Web Console does not

start) or if you need to determine whether the storage system has a problem.

d. The Detail Dump (for DKC Performance) file contains I/O performance-related information. This

performance-related information includes performance monitor collection information, in addition to

information applicable to Detail Dump. Choose Detail Dump (for DKC Performance) to check for

I/O performance problems.

NOTE: While processing takes place, DKC I/O performance may be affected. During processing,

Remote Web Console apply operations and SVP maintenance operations are not allowed.

5. Click Next >>. A message appears confirming the execution of compression of the dump files.

6. Click OK. File compression processing starts. When the file is compressed, the Download Dump

Files dialog box opens for the download.

7. Click Download. The File Download dialog box opens.

8. On the File Download dialog box, click Save this file to disk, and then, click OK. The Save As

dialog box opens.

9. Specify the download destination, and then, click Save. When the file is downloaded successfully, the

Download complete dialog box opens.