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Error condition
6
Java console is grayed out and does not start
when you try to open the Remote Web Console
secondary window (Java application).
7
A message box remains displayed when opening
the Remote Web Console secondary window
(Java application). The Remote Web Console
secondary window does not appear for a long
time.
8
A message remains displayed when the Remote
Web Console secondary window opens and the
system does not respond.
9
If you open the Java console dialog box by
selecting the Java icon on the system tray while
opening the Remote Web Console secondary
window (Java application), the browser and Java
console may stop responding.
10
If you click the Remote Web Console menu, the
application error (20020, 10800) occurs.
108
Troubleshooting
Probable cause / recommended action
Restart the Remote Web Console computer, or
terminate the Remote Web Console process with the
following method.
•
For Windows: Exit all applications by using Java,
and then terminate the javaw.exe and
javaws.exe applications through Task Manager.
•
For UNIX: Exit all applications using Java, and then
terminate javaw and javaws with the Kill
command.
Restart the Remote Web Console computer, or
terminate the Remote Web Console process with the
following method.
•
For Windows: Exit all applications using Java, and
then terminate the javaw.exe and javaws.exe
applications through the Task Manager.
•
For UNIX: Exit all applications using Java, and then
terminate javaw and javaws with the Kill
command.
The SVP may be set as an exception on the proxy
setting of the Web browser. Make the settings the
same on the Network Configuration dialog box, which
is located in the Java Control Panel's General dialog
box.
Do not open the Java console dialog box while
opening the Remote Web Console secondary window.
If the browser and Java console stop responding,
restart the Remote Web Console computer.
If the problem continues after you repeat the operation
several times, you might have cancelled the display of
the secondary window.
For example:
•
You might have clicked Exit on the Warning -
Security window.
•
You might have clicked Cancel on the Warning -
Security window.
Close all the Remote Web Console windows and clear
the Java and Web browser caches.
If the problem continues after you clear both Java and
Web browser caches, save the Remote Web Console
dump file and the Java trace file, and send them to
Hewlett Packard Enterprise technical support.
Table Continued
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