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Error condition
18
The Remote Web Console window turns white,
and the icon shown below is displayed in the
center of the Web browser when you use
Remote Web Console.
19
Operations cannot be performed due to a
problem with the Remote Web Console main
window. For example, tables are not displayed
correctly or some buttons are not displayed.
Logging out and back in does not solve the
problem.
Incorrect display errors
The following table lists incorrect display errors:
Table 26: Incorrect display errors
Error condition
1
Only the Exit button and the Refresh and
Refresh All commands are effective when
accessing the SVP from Remote Web Console.
2
Only the Exit button and the Refresh All
command are effective when accessing the SVP
from the Remote Web Console.
3
You opened the Report Display dialog box, and
then, you opened a dialog box for another
software product before the display process
(acquiring information for the Report Display
dialog box) is finished.
4
The commands in the Go menu are unavailable.
5
When you switch windows from one window to
the Remote Web Console window, the Remote
Web Console window is not displayed.
Probable cause / Recommended action
Restart the Remote Web Console computer.
The Remote Web Console window setting information
may have been saved with an incorrect value. Click
Settings > Environmental Setting > Reset View to
Settings in the Remote Web Console main window to
clear the window setting information. Then click any
button in the Remote Web Console window and check
that it operates correctly. You do not need to log out and
back in.
Probable cause / Recommended action
The SVP might not be ready to perform some write
processes from the other system. Wait awhile, and
then, click File > Refresh. If the SVP is not restored,
click Refresh All.
An error may have occurred in the SVP. Click File >
Refresh All. If the SVP is not restored, log in to
Remote Web Console again.
Close the other product's dialog box. After processing
for the Report Display dialog box completes, reopen
the dialog box for the other software product.
The required software options might not be installed or
an error might occur on the window that appears after
you click the command. Make sure that all the required
software options are installed. If they are installed,
perform one of the following operations.
•
Click File > Refresh.
•
Click File > Refresh All.
•
Log in to Remote Web Console again.
Close all windows, and then log in to Remote Web
Console again.
Table Continued
Troubleshooting
113
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