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Error condition
12
A Remote Web Console window is incorrectly
closed by when you do one of the following:
•
Click
.
•
Use commands, such as File > Close on the
Web browser.
•
Press Alt-F4.
13
During a Remote Web Console operation, an
add-on (Flash10e.ocx) error occurs.
14
When you log out from the Remote Web
Console, an Internet Explorer error occurs.
15
•
After you click Refresh View or Refresh All
in the Remote Web Console main window, the
percentage of progress remains 99%.
•
After you click Refresh or Refresh All in the
Remote Web Console secondary window, it
displays the message, Loading, for a long
time.
16
•
Error 20123-108004 occurred during a
Remote Web Console operation in the main
window.
•
Error 110.67005 occurred during a Remote
Web Console operation in the secondary
window.
17
While you are using a Remote Web Console
secondary Window, it closes unexpectedly and
error 20020-108000 occurs.
112
Troubleshooting
Probable cause / Recommended action
Restart Remote Web Console. If you cannot log in, wait
for one minute and try again.
Restart the Remote Web Console computer.If this error
occurs repeatedly, reinstall Adobe Flash Player on the
Remote Web Console computer.
The probable causes are as follows:
•
Internet Explorer has not been updated. Install the
latest updates
•
Internet Explorer may be configured incorrectly. Re-
install Internet Explorer.
The probable causes are as follows:
•
Another application such as RAID Manager may be
changing configuration. The window will be
refreshed shortly after the configuration change
ends.
•
Auto LUN operations, Quick Restore operations, or
Fast Snap operations may be in progress. The
window is refreshed shortly after the operations end.
•
Another application such as RAID Manager may be
changing configuration.
•
Auto LUN operations, Quick Restore operations, or
Fast Snap operations may be in progress.
•
The configuration data may not be matched if a
communication error occurs between the storage
system and SVP. Wait awhile and then, click File >
Refresh All to reread the configuration information,
and then operate Remote Web Console again.
Start the Remote Web Console secondary window from
the Remote Web Console main window again. If this
error occurs repeatedly, close all the Remote Web
Console windows, and then clear the Java and Web
browser caches.
Table Continued
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