HPE XP P9000 User Manual page 106

Table 24: Java application errors
Error condition
1 When you click the Remote Web Console menu,
the system does not respond. One minute later,
application error (20020,10800) occurs.
2 If you click the Remote Web Console menu, a
message appears asking you to download the
file, SJsvlSNStartServlet.door
SJsvlAppStartServlet.do. One minute later,
the application error (20020,10800) occurs.
106 Troubleshooting
Probable cause / recommended action
The pop-up blocker function of your Web browser
might restrict Remote Web Console. If the problem still
continues after you perform the operation multiple
times, perform one or both of the following actions:
• Disable the pop-up blocker function of your Web
browser.
• Disable the pop-up blocker function of any browser
plug-in/add-on.
If neither of the above can be performed in Internet
Explorer, you can open the window by clicking the
Remote Web Console menu while holding down the
Ctrl key.
Another possible cause is that a Java application was
not allowed to start. If a message appears and asks if
you want to run an application, click Run.If none of the
above actions solve the problem, reinstall the JRE.
The possible causes are that the JRE is not installed in
the Remote Web Console computer, the JRE
installation failed, or the JRE add-on is disabled on the
Web browser. Cancel the message, and install the
JRE. If the JRE is already installed, reinstall it.
Table Continued