HPE XP P9000 User Manual page 110

Table 25: No-response errors
Error condition
1 The following errors occur when using Remote
Web Console:
• 20121, 107024
• 20121, 107024 and 10,6027
2 Error (20121,107096) occurs repeatedly while
you are using Remote Web Console.
3 The following errors occur when using Remote
Web Console:
• 20121, 107024
• 20121, 107025
• 20121, 107096
• 20121, 107097
4 The following errors occur when using Remote
Web Console:
• 20020, 10800 and 10,6027
• 10,6027
110 Troubleshooting
Probable cause / Recommended action
The SVP might have been restarted. Close Remote
Web Console, wait 10 minutes, and then restart
Remote Web Console.
A timeout error may have occurred on Flash
Player.Close the Remote Web Console window. Click X
in the corner of the browser window or click the window
and press Alt-F4.
This error may occur if the load to the Remote Web
Console computer is high, or if you start multiple
Remote Web Console by using multiple tabs in a tab
browser or multiple browsers. Close the other
applications which causes the high load, or make sure
to start only one Remote Web Console.
• The version of Remote Web Console installed on
the Remote Web Console computer might not match
the SVP version. Close all the windows of your Web
browser and then clear the cache of both Java and
Web browser.
• The Remote Web Console computer might have
entered standby or hibernate mode. Restart the
Remote Web Console computer.
• If a proxy server is used for network connections,
the proxy server cache may be storing the older
version of the program. If the problem continues
after you clear cache of both Java and Web browser,
contact your network administrator.
If none of the above actions solve the problem, save
the Java trace file and log file on the Remote Web
Console, and send them to Hewlett Packard Enterprise
technical support. Then restart the Remote Web
Console.
Table Continued