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Clearing Java and Web browser caches
When an error occurs on Remote Web Console, clear the Java and Web browser caches to solve the
problem.
Clearing Java cache
To clear the Java cache, click Delete the temporary files in the General dialog box of the Java Control
Panel.
Clearing Web browser cache
To clear the cache in Internet Explorer, click Tools > Internet Options, and then, click the General tab.
Click Delete Files in the General dialog box.
To clear the cache in Firefox, click Edit > Preferences. In the displayed dialog box, click Advanced >
Cache, and then, click Clear Cache.
Firefox Web browser problems on UNIX
Note the following when using Firefox Web browser on UNIX:
•
If a java_vm process or a Firefox Web browser process becomes unavailable, Remote Web Console
performance is affected. Delete the abnormal process and continue with Remote Web Console
operations.
•
When using Remote Web Console on the Japanese version of the Firefox Web browser, you must use
the X Server Emulator to properly configure the browser, as follows:In a B Shell, enter the following
command:
LANG=C
export LANG
In a C Shell, enter the following command:
setenv LANG C
When you use Remote Web Console with Firefox, movements of the focus may differ from movements of
the focus in Internet Explorer. For example:
•
When the Remote Web Console login window appears, the focus is not on the User Name box. Even
if the User Name box is emphasized, you cannot enter any characters in it.
•
When you move the focus by using the Tab key, the destination browser window does not become
active.
When you click Logout at the upper right in the Remote Web Console main window on Firefox, the
Remote Web Console login window appears after you logout. (With Internet Explorer, the window closes
after the logout.
Downloading dump files using the FD Dump tool
Prerequisites
Use the FD Dump tool to download dump files onto a hard disk drive. The downloaded dump files can be
used for the following reasons:
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Troubleshooting
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