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Error condition
11
The following message is displayed in Remote
Web Console.
•
Java has discovered application components
that could indicate a security concern.
•
Block potentially unsafe components from
being run? (recommended)
•
The application contains both signed and
unsigned code. Contact the application vendor
to ensure that it has not been tampered with.
12
In Internet Explorer, the following pop-up window
appears when you open the Remote Web
Console secondary window."Internet Explorer has
stopped working. A problem caused the program
to stop working correctly. Windows will close the
program and notify you if a solution is available."
13
In Internet Explorer, an application error
(10,6027) occurs when you open the Remote
Web Console secondary window.
No-response errors
The following table lists no-response errors:
Probable cause / recommended action
Select Yes to continue using Remote Web Console.If
the problem continues, the cause may be one of the
following:
•
The version of Remote Web Console might not
match the SVP version. Close all the windows of
your Web browser and then clear the cache of both
Java and the Web browser.
•
If a proxy server is used for network connections,
the proxy server cache may be storing an older
version of the program. Clear the cache of both
Java and the Web browser. If the problem remains,
contact your network administrator.
Third-party browser extensions of Internet Explorer
might be enabled.Disable third-party browser
extensions as follows:
1. In the Windows menu bar, click Tools > Internet
Options, and then, click the Advanced tab.
2. In the Advanced tab, clear the Enable third-party
browser extensions (requires restart) check box.
3. Restart Internet Explorer.
The SmartScreen Filter function might be enabled
when you use Internet Explorer 8.0 or later.Turn off
SmartScreen Filter as follows:
1. In the Windows menu bar, click Safety >
SmartScreen Filter > Turn Off SmartScreen
Filter.
2. Restart Internet Explorer.
NOTE: The following Java versions do not allow the
Remote Web Console secondary window to display.
•
Java 7 Update 55 or later
•
Java 8 Update 5 or later
To start up the window, you need to change Java
security settings.
Troubleshooting
109
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