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Error condition
5
Remote Web Console does not respond.Remote
Web Console may hang in the following cases:
•
The Remote Web Console main window is
grayed out and does not display the
percentage of progress, and you cannot
perform any operation for a long period of
time.
•
When you move a window displayed in front
of the Remote Web Console secondary
window, the area behind the window remains
gray and does not go back to normal for a
long period of time.
•
The entire Remote Web Console window is
gray and does not go back to normal for a
long period of time.
•
You cannot perform any operation for a long
period of time and the dialog box that says
Loading... is not displayed.
•
The dialog box that says Loading... opens
when the window switches. However, you
cannot move the dialog box or perform any
operation for a long period of time.
6
A network error occurred. There is no response
to any operation even after 30 minutes.
7
An internal error occurs, or a Web browser ended
abnormally.
8
During a Remote Web Console operation, the
Internet Explorer Web browser suddenly
disappears.
9
An error (1,4011) occurs while you are using
Remote Web Console.
10
The Remote Web Console computer reboots on
its own.
11
A Remote Web Console window is forcibly
closed during a time-consuming process, such as
LDEV formatting.
Probable cause / Recommended action
When using the Remote Web Console main window,
close the Web browser. When using the Remote Web
Console secondary window, exit Remote Web Console
by pressing Ctrl+Alt+Shift+D all at once.If you cannot
exit Remote Web Console, reboot the Remote Web
Console computer or restart Remote Web Console after
finishing Remote Web Console forcibly by the following
way.For the Remote Web Console main window:
•
For Windows: Exit all Web browser windows, and
then terminate the iexplorer.exe through the
Task Manager.
•
For UNIX: Exit all Web browser windows, and then
terminate firefox-bin with the Kill command.
For the Remote Web Console secondary window:
•
For Windows: Exit all applications using Java, and
then terminate the javaw.exe and javaws.exe
through the Task Manager.
•
For UNIX: Exit all applications using Java, and then
terminate javaw and javaws with the Kill
command.
Restart the Remote Web Console computer. An
operation may take over 30 minutes depending on the
use condition. For example, when several Remote Web
Console Web clients are running, an operation may
take a long time.
Close all dialog boxes and log in to Remote Web
Console again. If the same error occurs, restart the
Remote Web Console computer.
Restart the Remote Web Console computer.
The clock time of the Remote Web Console computer
may have been changed. Log in to Remote Web
Console again.
Restart the Remote Web Console computer.
Close all windows, wait until processing finishes, and
then restart Remote Web Console.
Table Continued
Troubleshooting
111
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