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Error condition
3
•
The application errors (20020, 10800 and
10,6027) occur when you click the Remote
Web Console menu.
•
The application error (10,6027) occurs and
Remote Web Console terminates when you
click the Remote Web Console menu.
4
When you click the Remote Web Console menu,
the system does not respond.
5
The application error (1,7050) occurs when you
click the Remote Web Console menu.
Probable cause / recommended action
If the problem continues after you perform the
operation multiple times, the probable causes are as
follows:
•
Java on the Remote Web Console Web client might
have failed to start due to timeout. Close all other
applications and perform the Remote Web Console
operation again.
•
The version of Remote Web Console installed on
the client computer might not match the SVP
version. Close all the windows of your Web browser
and then clear the Java and Web browser cache.
•
The Remote Web Console computer might have
entered standby or hibernate mode. Restart Remote
Web Console computer.
•
If a proxy server is used for network connections,
the proxy cache may be storing the older version of
the program. If the problem continues after you
clear the Java and Web browser caches, contact
your network administrator.
•
The network connection between the SVP and the
Remote Web Console computer might be blocked
by a firewall or some kind of device. Check the
firewall settings and contact your network
administrator.
If none of the above actions solve the problem, save
the dump file, the Java trace file and the log file on the
Remote Web Console computer, and report to Hewlett
Packard Enterprise. Then restart the Remote Web
Console.
If the problem continues after you perform the
operation multiple times, close all the Remote Web
Console windows and clear the Java and Web browser
caches.
The version of Remote Web Console installed on the
Remote Web Console computer might not match the
SVP version. Close all the windows of your Web
browser and then clear the Java and Web browser
caches.In addition, if a proxy server is used for network
connections, the proxy server cache may be storing the
older version of the program. If the problem continues
after you clear cache of both Java and Web browser,
contact your network administrator.
Table Continued
Troubleshooting
107
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