Error Handling - MA lighting dot2 User Manual

dot2 User Manual - Error Handling
Version 1.5 – 2018-11-29
English
9.

Error Handling

If the dot2 is not working like in the description of the following manual, there are the following opportunities.
Error message: You can not go forward to the next step of the description and you get an error message:
Refer to, Error Messages
If the problem is still there contact the technical support.
System is not working: If you can not go forward to the next step of the description and you do not get an error
message:
Contact the technical support and describe the last steps you did. If the console crashes, use the commands
ChrashLogCopy
Technical Service and Support
MA Lighting and its extensive distributor network offer an unparalleled technical service.
Call on our expertise for help with any problem, no matter if it is regarding operation, software features, software
installations or trouble shooting.
Please send an email (in English or German) to the tech support with your contact details and subject
information. See the email address of the tech support in footer.
This e-mail service is monitored during MA Lighting's regular business hours in Germany from 8.30 a.m. until 5
p.m., Monday through Friday.
For emergency services please contact your local MA distributor or the MA Lighting Service Hotline.
Call: +49.5251.688865-99. Please note, this 24/7 hotline is strictly for emergency cases – for people being in
trouble out in the field.
© 2018 MA Lighting Technology GmbH - Dachdeckerstr. 16 - 97297 Waldbüttelbrunn - Germany
Phone +49 5251 688865-27 - support@ma-dot2.com - www.malighting.com
and repeat the procedure.
and CrashLogList to get further information for the technical support.
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