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159281-1CD
HP20D
1.11
1
Introduction
1.11 Customer Support Information
Customer Support Information
If you need assistance with any aspect of your HP20D system, please
contact YASKAWA Customer Support at the following 24-hour telephone
number:
For routine technical inquiries, you can also contact YASKAWA Customer
Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact YASKAWA Customer Support, please
provide a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact YASKAWA Customer
Support at the telephone number shown above.
Please have the following information ready before you call Customer
Support:
• System
• Robots
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
1-10
(937) 847-3200
HP20D
___________________________
___________________________
DX100
Access this information on the
Programming Pendant's LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
Located on the robot data plate
Located on the DX100 controller
data plate
HW1480357
15 of 96
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