Customer Support Information - YASKAWA DX100 Instructions Manual

156446-1CD
DX100
1.3
1 Outline
1.3

Customer Support Information

Customer Support Information
If you need assistance with any aspect of your DX100 system, please
contact Yaskawa Motoman Customer Support at the following 24-hour
telephone number:
For routine technical inquiries, you can also contact Yaskawa Motoman
Customer Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact Yaskawa Motoman Customer Support,
please provide a detailed description of your issue, along with complete
contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact Yaskawa Motoman
Customer Support at the telephone number shown above.
Please have the following information ready before you call:
• System
• Robots
• Positioner
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
1-2
(937) 847-3200
DX100
MH5L
MH95
Welding
DXM100
Access this information on the
Programming Pendant's LCD display
screen by selecting {MAIN MENU} -
{SYSTEM INFO} - {VERSION}
Located on the robot data plate
Located on the DX100 controller data
plate
HW0485806