Customer Support Information - YASKAWA MOTOMAN-MH5S Maintenance Manual

176183-1CD
MH5S (II) /MH5F
1.12
1 Introduction

1.12 Customer Support Information

Customer Support Information
If you need assistance with any aspect of your MH5S
please contact Yaskawa Customer Support at the following 24-hour
telephone number:
For routine technical inquiries, you can also contact Yaskawa Customer
Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact Yaskawa Customer Support, please provide
a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact Yaskawa Customer
Support at the telephone number shown above.
Please have the following information ready before you call Customer
Support:
• System
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
1-12
(937) 847-3200
(II)
MH5S /MH5F
___________________________
DX200/DX100/FS100
Access this information on the
Programming Pendant's LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
Located on the robot data plate
Located on the DX200/DX100/
FS100 controller data plate
HW1483638
(II)
/MH5F system,
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