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Canon imageFORMULA DR-X10C Service Manual

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SERVICE
MANUAL
COPYRIGHT  2008 CANON INC.
imageFORMULA
DR-X10C
January 1, 2008
Rev. 0
CANON imageFORMULA DR-X10C Rev. 0 PRINTED IN U.S.A.

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  Summary of Contents for Canon imageFORMULA DR-X10C

  • Page 1 DR-X10C SERVICE MANUAL January 1, 2008 Rev. 0 COPYRIGHT  2008 CANON INC. CANON imageFORMULA DR-X10C Rev. 0 PRINTED IN U.S.A.
  • Page 2 © COPYRIGHT CANON ELECTRONICS INC. 2008 Use of this manual should be strictly supervised to avoid disclosure confidential information.
  • Page 3 This is one way of fostering response for ensuring prolonged quality and function, and for investigating the cause of trouble during troubleshooting. Quality Assurance Center Canon Electronics Inc. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 5: Table Of Contents

    2. Pickup Tray Elevation ....... 2-15 8. Lower Front Cover ......3-10 3. Pickup Unit........2-16 9. Eject Tray Unit........3-10 4. Staple Detection........ 2-18 10. Eject Document Guide..... 3-11 5. Ultrasonic Double Feed Detection ..2-19 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 6 2. Unpacking And Installation ....4-2 7. Frame Detection Unit ....... 3-39 3. Pre-imprinter Installation Procedure... 4-9 VI. UPPER UNIT-1 (EXTERNAL COVERS) 4. Post-imprinter Installation Procedure ............3-40 ............4-12 1. Entrance Upper Unit......3-40 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 7 13. SCSI Transfer ........5-25 14. Counter..........5-25 LIST OF FAILURES....... 5-27 1. Operation Failures ......5-27 2. Images Failures ........ 5-27 OPERATION TROUBLESHOOTING ..5-28 1. No Power Is Supplied ....... 5-28 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 9: General Description

    CHAPTER 1 GENERAL DESCRIPTION PRODUCT SPECIFICATIONS....1-1 III. USER OPERATION .......1-10 NAME OF PARTS ........1-8 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 11: Product Specifications

    “Windows” is a trademark of Microsoft Corporation in the U.S. and other countries. Other company names and product names mentioned in this document are registered trademarks or trademarks of the respective companies. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 12: Specifications

    2) Roller cleaning sheets 3) Ink cartridge *Ink cartridge is consumable parts for Imprinter (option). Option 1) Pre-imprinter 2) Post-imprinter 3) Patchcode decoder 4) Barcode module (driver's option) Table 1-101 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 13 CHAPTER 1 GENERAL DESCRIPTION * Dimensions (unit: mm) (536) (861) Figure 1-101 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 14 2) Wiper: The brush is attached on the platen roller. Other functions 1) Separation torque adjustment 2) Automatic eject speed control 3) Staple detection 4) Multiple document guides positioning 5) Pickup tray position adjustment Table 1-102 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 15 600 dpi (speed priority) 46 ppm 46 ipm 600 dpi (image priority) 25 ppm 18 ipm *The numbers above may differ depending on the com- puter, the function settings and other conditions. Table 1-103 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 16 Sheets count for total scanning and replacing parts (memorized in EEPROM on the scanner main body) Table 1-104 The specifications above are subject to change for improvement of the product. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 17: Precautions

    If it is, use may be forcibly suspended. To change the specifications or disas- semble and reassemble this machine, fol- Figure 1-102 low the instructions described in this manual and the service information. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 18: Name Of Parts

    Document guide Operation panel Document guide lock lever Document guide Document feed tray extension Note: In this manual, the “Document feed tray” may also be mentioned as the “Pickup tray.” COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 19: Rear Side

    Job key Count Only key Bypass Mode key New file key START key STOP key Note: In this manual, the “Control panel” may also be mentioned as the “Operation panel.” COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 20: User Operation

    Pull out the document feed tray extension turned ON, the document feed tray opens according to the document length. automatically and moves to the height of the set home position. Figure 1-303 Figure 1-301 1-10 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 21 Note: The right and left positions can be changed by holding one document guide and moving the other document guide. Pull out the document eject tray extension according to the document length. Figure 1-305 1-11 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 22: Feeding Methods

    When the [Bypass Mode] key on the control panel is pressed, or “Feed Op- tion” is set to [Manual Feeding], the [Bypass Mode] key lights and the document feed tray lifts. 1-12 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 23: Job Function

    Job registration tool Roller Figure 1-309 Figure 1-310 1) Press the [Job] key on the control panel. Job Key Figure 1-311 2) Select the job with [ ] [ ] keys. 1-13 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 24: Captureperfect3.0

    Figure 1-312 4) Open the specified folder and check the image file. Figure 1-313 2) Select [Canon DR-X10C] from the [Select Scanner] screen. 3) Select [Scanner Settings] and open the ISIS driver setting dialog box. First the [Basic] tab is selected.
  • Page 25 5) Select a scanning method. Selecting “Scan Batch to File” opens the Figure 1-316 setting dialog. 6) Specify the location, file name and format for saving and then click “Save” to start scanning. 1-15 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 26: Document Jam Processing

    If the document has stopped inside the main body, open the upper unit until it stops to remove it. 1-16 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 27 5) Check the last image that is saved and perform the scan again. Note: If [Continuous Mode] is set, a message appears on the display panel after clear- ing document jams. 1-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 29: Functions & Operation

    CHAPTER 2 FUNCTIONS & OPERATION OUTLINE..........2-1 POWER SUPPLY........2-25 READING SYSTEM .........2-7 VI. OPTION..........2-27 III. FEED SYSTEM ........2-14 VII. ELECTRICAL PARTS LAYOUT .....2-29 IV. CONTROL SYSTEM......2-20 VIII. PARTS LAYOUT ON EACH PCB...2-33 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 31: Outline

    This section converts the AC power sup- processing section, a feed control section plied from external into the DC power and and a system control section. supplies it to the internal PCB. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 32: Roller Arrangement

    Reading roller (follower): 3 Retard roller Platen roller (upper) Registration roller (lower) U-turn roller (follower): 4 Reading roller (drive): 3 Eject roller (follower) Platen roller (lower) Eject roller (drive) U-turn roller (drive): 4 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 33: Motor Drive

    Platen roller (lower) Tray motor Registration roller Shading motor (upper/lower) Main motor PCB Main motor Reading roller (base unit) U-turn roller Eject PCB Eject roller Eject motor (base unit) Figure 2-103 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 34: List Of Sensors

    4 LEDs and 1 light-receiving element. The 4 LEDs light in order and the light from them is detected by the light-receiving element on the opposite side. Table 2-101 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 35: Electrical Circuits

    Motor PCB (left/right) Clutch Blower Ultrasonic drive PCB Motor Sensor Eject PCB Control PCB Operation panel Tray detection Reading Reading PCB (back) PCB (front) PCB (back) PCB (front) Figure 2-104 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 36: Timing Chart

    10 Front side reading 11 Eject motor Note 12 Eject sensor Note: The gray part of the eject motor is ON for high-speed feeding and OFF for low-speed feeding. Figure 2-105 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 37: Reading System

    The image data read are sent to the im- both the front and back sides of a document age processing section of the control PCB. Reading unit (upper) Platen roller Document Platen roller Reading unit (lower) Figure 2-201 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 38: Image Reading

    In addition, it can prevent slow- between black and white, and a function that down in reading in the color mode. cleans the reading side and the surfaces of the rollers. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 39 When the power is turned ON, the black part is on the feed path side. When feeding starts, it becomes the set background color. The driver initial value of the background color is black. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 40: Shading

    CIS unit when decide the shading correction value. reading an image and white reference. (1) Image reading (2) White reference reading White reference White reference Slide plate Slide plate Figure 2-203 2-10 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 41: Dust-Free Function

    As described in the previous section, the surface and rollers are cleaned with the white reference used for shading is located brush. in the reading holder, so it does not touch dust. 2-11 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 42 PCB. In addition, a “roller cleaning sheet” is provided as a consumable. The rollers can be cleaned by feeding this sheet. Refer to the “User Manual” for the details. 2-12 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 43: Frame Detection Unit

    2 CIS PCBs. The resolutions that are correctly even if there is a dark area at the actually read are 300dpi for main-scanning periphery of a document. direction and 50dpi for sub-scanning direc- tion. 2-13 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 44: Feed System

    5 levels in the user mode according to the type of document. 7) Staple detection Feeding of stapled documents can be stopped by installing a dedicated sensor at the pickup inlet. 2-14 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 45: Pickup Tray Elevation

    Pickup tray Light guide When the pickup tray is at the lower po- sition, light from the LED is detected by the Figure 2-302 2-15 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 46: Pickup Unit

    Sensor lever for Feed motor pickup roller Pickup motor Reverse up/down motor Reverse roller (left) Sensor lever for reverse roller Light guide Feed roller Pickup roller Reverse roller (right) Figure 2-303 2-16 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 47 . Since this cam sur- Reverse roller is up. Reverse roller is down. Sensor lever Sensor lever Rotation Mounting plate Mounting plate Clearance Reverse roller Reverse roller Figure 2-305 2-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 48: Staple Detection

    Four LEDs and 1 light-receiving element are mounted on the staple PCB. An illustration of light emission and reception is shown be- low. Light-receiving element Light guide LED4 LED3 LED2 LED1 Figure 2-307 2-18 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 49: Ultrasonic Double Feed Detection

    Document feed When the power was turned ON or the upper unit was opened or closed, the Ultrasonic drive sensor document was detected by the registration (transmission) sensor. Figure 2-310 2-19 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 50: Control System

    Back SCSI controller Frame CIS Right Analog processor controller Frame CIS CPU BUS Left SRAM FLASH SDRAM SDRAM controller 4 Mbits×2 16 Mbits 384 Mbytes 64 Mbytes Figure 2-401 2-20 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 51 FLASH 16 Mbits Firmware storage IC113-118 SDRAM 384 Mbytes Temporary storage of image data, memory for image data processing IC119 SDRAM 64 Mbytes Memory for JPEG processing Table 2-401 2-21 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 52: Drive System Block Diagram

    Shading Blower Blower Clutch Clutch Blower Blower Control Driver Driver Driver Platen Tray Shading Separation Option Main motor Eject Imprinter Driver Driver Driver Main Eject Carriage M13/14 Figure 2-402 2-22 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 53: Image Processing Control

    DMA I/F processing module Grayscale conversion section 3 Binary ABC JPEG Edge emphasis Blank skip compression Binarization Prevent bleed-through ATE-II Moire reduction SCSI/USB SDRAM controller 64 Mbytes Figure 2-403 2-23 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 54 (ABC), and the grayscale conver- sion. Image processing section 3 handles the edge emphasis, binarizing (simple binarizing, 2-24 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 55: Power Supply

    PCB and related blocks. Main motor PCB Power switch Power supply sensor USB 5 V Relay Power supply PCB Fuse power supply AC/DC Rectifying conversion 24 VDC bridge section Figure 2-501 2-25 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 56 This machine conforms to the standards defined by the International Energy Star Pro- gram. 2-26 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 57: Imprinter

    Ink cartridge Table 2-601 Left standard [0 mm] 310 mm (Maximum width) Printing position Post-imprinter (16 places in total) 289 mm Pre-imprinter (6 places in total) 106 mm Figure 2-602 2-27 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 58: Patchcode Decoder

    The scanner creates a separate file UPC-E Modulus 10, starting from the patchcode sheet. The im- Weight 3 age of this sheet is saved, regardless of the Table 2-602 application’s settings. 2-28 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 59: Electrical Parts Layout

    1. Motor, Clutch, Fan 1) Upper unit Figure 2-701 Category Name Symbol Motor Platen motor Shading motor Pickup motor Feed motor Reverse up/down motor Pickup up/down motor Blower Blower Table 2-701 2-29 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 60 Figure 2-702 Category Name Symbol Motor Main motor Tray motor Platen motor Shading motor Separation motor Eject motor Clutch Clutch (registration) Clutch (reading front) Exhaust fan Blower Blower Table 2-702 2-30 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 61: Pcb

    Frame LED PCB (left) Reading PCB Reading unit (upper) CIS PCB Reading unit (upper) Sensor PCB Pickup sensor Sensor PCB Platen roller sensor upper Sensor Imprinter door sensor Table 2-703 2-31 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 62 Frame CIS PCB (right) Frame detection unit Frame CIS PCB (left) Frame detection unit Reading PCB Reading unit (lower) CIS PCB Reading unit (lower) Sensor PCB Platen roller sensor lower Table 2-704 2-32 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 63: Parts Layout On Each Pcb

    1. Control PCB J124 J112 J907 J910 J121 J903 J906 J904 LED105 J901 J126 LED107 J111 J110 J909 J102 J905 J120 J109 J116 SW102 LED103 J125 J123 J117 J118 Figure 2-801 2-33 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 64 J903 Platen motor J904 Tray motor J905 Clutch (reading) J906 Separation motor J907 Shading motor, platen roller sensor J909 Clutch (registration) J910 Blower, CIS unit home sensor Table 2-801 2-34 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 65: Main Drive Pcb

    J209 Blower J210 Blower J211 Platen roller sensor, imprinter door sensor J212 Pre-imprinter (option) J213 Frame LED PCB (right) J214 Frame LED PCB (left) J215 Post-imprinter (option) Table 2-803 2-35 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 66: Main Motor Pcb

    Description J811 Control PCB Power switch J812 Main motor Power supply sensor J813 Power supply PCB (24V) Table 2-806 J815 Exhaust fan J816 Power supply PCB (AC) Table 2-805 2-36 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 67: Power Supply Pcb

    Control PCB (24V output) Main motor drive PCB (24V output) Control PCB (24V output, reserved) Control PCB (standby signal) AC input Main motor drive PCB (AC line) Table 2-807 2-37 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 69: Disassembly & Reassembly

    BASE UNIT-1 (ELECTRICAL SYSTEM) VII. UPPER UNIT-2 (ELECTRICAL SYSTEM) .............3-13 .............3-46 BASE UNIT-2 (FEED SYSTEM) ....3-24 VIII. UPPER UNIT-3 (FEED SYSTEM)..3-51 BASE UNIT-3 (READING SYSTEM) ..3-32 IX. UPPER UNIT-4 (READING SYSTEM)...3-58 OPTION..........3-62 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 71: Replaced By Users

    2) Flip up the lock lever of the pickup roller 2) Remove the roller lock lever from the feed and remove the pickup roller. roller. Figure 3-104 Figure 3-102 3) Remove the feed roller. Figure 3-105 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 72: Retard Roller

    1) Hold the roller cover with fingers and remove it. Figure 3-106 2) Remove the roller lock lever from the re- tard roller. Figure 3-107 3) Remove the retard roller. Figure 3-108 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 73: External Covers

    Place the main body on a flat, sturdy surface when disassembling and reassembling. If it is placed on an inclined table, the base or upper unit may be deformed when the external cover is removed. Figure 3-203 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 74 To close the pickup tray, first move it downward and then close it. The screw (for operation panel installation) in step 4 is not self-tapping screw, but normal type. Figure 3-205 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 75: Left Cover

    (self-tapping). With the upper unit open, remove 2 screws (self-tapping). Figure 3-210 Notes on assembling To close the pickup tray, first move it Figure 3-208 downward and then close it. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 76: Top Cover

    Note: When the coil spring is removed and the shaft is removed, it is easier to remove the pickup tray unit. Refer to the "VI. 4. Entire Upper Unit" section. Figure 3-213 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 77: Pickup Document Guide

    Install the lock shaft by aligning the D-cut shape of the end with the hole in the side plate. Figure 3-215 3) Remove 3 screws (M4, self-tapping) and remove the cover Figure 3-214 Figure 3-216 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 78 . When the shaft is removed, the lock lever on the rear side is detached. Guide Lever Cover Figure 3-220 Notes on assembling After assembly, ensure that the document guide operates correctly. Figure 3-218 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 79: Tray Guide

    . Then, remove 3 screws (M3, TP head, self-tapping) and remove the holder and tray guide Note: When the holder is removed, the coil spring inside is detached. Figure 3-222 Figure 3-221 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 80: Lower

    When assembling the eject tray unit in the main body, do not hit it against the inside of the right and left side plates to prevent damage to painted surfaces. 3-10 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 81: Eject Document Guide

    3) Remove 2 screws (M3, self-tapping) and remove the eject document guide on the rear side. Note: The eject tray extension unit can be pulled out at this time. Figure 3-227 3-11 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 82: Operation Panel

    2 screws (M3×16, self-tapping) and remove the operation panel unit (with a plate). Figure 3-231 Figure 3-229 3) Remove 4 kinds of buttons and LED window Figure 3-230 3-12 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 83: Base Unit-1 (Electrical System)

    PCB (with a plate). Note: The connector (for the reading unit (upper) and the DC power supply) marked with is one with a lock. Figure 3-302 3-13 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 84: Power Supply Pcb

    When pushing the power supply PCB (with a panel) into the main body, align the lock screw hole positions roughly since there are 3 positioning guides in the main body. Figure 3-305 3-14 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 85: Main Motor

    5) Remove the cable holder and connector of Figure 3-307 the cable and remove the main motor unit from the main body. Note: The DC power supply connector for the cable has a lock. Figure 3-309 3-15 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 86: Main Motor Pcb

    PCB Figure 3-310 Notes on assembling When installing the main motor, the cable outlet must be on the connector side of the PCB. Figure 3-311 3-16 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 87: Exhaust Fan

    Figure 3-313 Notes on assembling Assemble the exhaust fan so that its dis- 3) Remove 2 screws (M3, round tip) and play label faces outward. remove the mounting plate. 3-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 88: Tray Drive Unit

    (with washers). Then, remove the stop rings located outside both side plates and remove the bearing. Slide the gear and remove the pin. Figure 3-315 Figure 3-314 3-18 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 89: Pickup Tray Motor

    2) Remove 2 screws (M3, round tip) and 2) Remove 2 screws (M3, round tip) and remove the pickup tray motor remove the separation motor Figure 3-316 Figure 3-317 3-19 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 90: Ultrasonic Drive Pcb

    PCB, do not hit them against the mounting plate. Figure 3-318 3) Remove the connector and remove the ultrasonic drive PCB unit from the main body. Figure 3-321 Figure 3-319 3-20 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 91: Eject Unit

    4 screws 2) Remove the cable and 2 screws (M4, round tip) and remove the eject unit (M3, round tip) and remove the eject motor Figure 3-323 Figure 3-322 3-21 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 92: Eject Pcb

    3) Grasp the head of the rivet and pull it the cable out with a tool, such as nippers. Then, remove the base of the rivet and remove the leaf spring Figure 3-327 Figure 3-325 3-22 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 93 2 screws (M3, round tip) and remove the mounting plate Figure 3-328 5) Remove 2 screws (M3, round tip) and remove the motor mount from the platen motor Figure 3-329 3-23 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 94: Base Unit-2 (Feed System)

    Figure 3-402 Figure 3-404 Notes on assembling Insert the fitting parts of the guide plate below the fitting parts of the platen roller. 3-24 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 95: Registration Roller

    Figure 3-405 5) Remove the stop rings on both sides. Remove the bearings on both sides, es- cape the arm and remove the registration roller Figure 3-406 3-25 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 96: Reading Roller (Front)

    4) Remove the stop ring and remove the magnetic clutch and belt Figure 3-408 Notes on assembling When mounting the magnetic clutch, insert the rotation stopper. Figure 3-407 3-26 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 97: Reading Roller (Center)

    Notes on assembling There is only one stop ring at the left side. Insert the fitting parts of the guide plate below the fitting parts of the platen roller. Figure 3-409 3-27 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 98: Reading Roller (Rear)

    Note: Do not drop and lose the pin. Figure 3-411 5) Remove the stop ring , and while re- moving the ball bearings on both sides, remove the reading roller (rear) Figure 3-413 Figure 3-412 3-28 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 99: U-Turn Roller B

    3) Remove the belt . Unhook 2 pairs of the fitting parts and remove the gear and pin Note: Do not drop and lose the pin. Figure 3-415 Figure 3-414 3-29 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 100: Eject Roller

    (right) and re- Note: At this time, the pin and 2 bearings are move the belt. detached. Do not lose them. Figure 3-417 Figure 3-416 3-30 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 101: Belt (Left)

    11. Belt (Left) 1) Remove the left cover. (Page 3-5) 2) Loosen the screw (TP head), loosen the tension of the belt (left) and re- move the belt. Figure 3-418 3-31 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 102: Base Unit-3 (Reading System)

    3) Unhook 2 pairs of the fitting parts remove the gear and pin for the reading roller (middle). Note: Do not drop and lose the pin. Figure 3-503 Figure 3-501 3-32 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 103: Reading Pcb

    Figure 3-505 Notes on assembling Do not nip the cable. Insert the cable into the cable holder of the reading unit and the cable guide of the bottom plate. 3-33 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 104 5) Pull out both ends of the lock plate of the connector using the clips and re- move the flat cable . In the same way, remove the flat cable on the opposite side. Figure 3-509 3-34 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 105: Shading Motor

    Notes on assembling slide plate. 1) Move the slide plate with hand , and align the position of the groove with 2 holes for the motor. Figure 3-513 Figure 3-511 3-35 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 106: Cis Unit

    3) Remove the shaft guide ring with tweezers. 5) If it turns, the position is correct. In this condition, fix the motor with screws. Note: If it does not turn, retry assembly. Figure 3-516 3-36 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 107 Do not forget to mount a guide ring on the both flat cables from the slit, remove shaft on the back side of the CIS unit. the unit. Figure 3-518 3-37 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 108: Reading Holder

    Notes on assembling Insert the blower discharge opening into the opening in the reading unit. While aligning 2 pairs of the fitting parts , push the blower in. Figure 3-522 3-38 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 109: Frame Detection Unit

    Push all fitting parts until they snap on. the following procedure. However, be There must be no lifts or gaps. careful not to allow dust to enter the They must not nip the flat cable. parts. 3-39 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 110: Upper Unit-1 (External Covers)

    Note: The screws at the lower 2 places (marked with ) are hidden inside. Remove the screws with a magnetized screwdriver so that they do not drop inside. Figure 3-602 3-40 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 111: Upper

    Notes on assembling When mounting the upper front cover, first insert the open/close button into the hole at the center of the upper front cover. Figure 3-605 3-41 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 112: Entire Upper Unit

    Assemble the rear shaft with the flat side facing down Front shaft Figure 3-607 Inside Outside Rear shaft Figure 3-609 3-42 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 113 Note: If the damper is removed when the upper unit is open, the upper unit closes under their own weight, causing danger. Figure 3-612 Figure 3-611 3-43 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 114 The color of the end surface of the main body is different. The damper (left) is white and the damper (right) is black. Left Right White→left Black→right Figure 3-615 Figure 3-613 3-44 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 115 1) After assembling the upper unit in the base unit, mount both arms first. Mount the arm so that the outer area of the arm shaft touches the contact area of the upper unit. Figure 3-617 3-45 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 116: Upper Unit-2 (Electrical System)

    Then, remove 6 screws (M3, round tips), and while unhooking 3 pairs of the fitting parts , remove the main drive PCB (with the frame LED PCB). Figure 3-702 Figure 3-701 3-46 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 117: Staple Pcb

    Note: If the space is too small to remove the cable holder, remove the main drive PCB and PCB mounting plate. Figure 3-705 Figure 3-703 3-47 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 118: Ultrasonic Sensor Pcb

    PCB mounting plate Notes on assembling Fit the cable into the groove in the cover. If the cable extrudes outside the groove, it is caught. Figure 3-708 Figure 3-707 3-48 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 119: Pickup Unit Motor

    5) Remove the registration roller. (Page 3-51) 6) Remove 3 screws (M3, round tip) and while unhooking 2 pairs of the fitting parts , remove the ultrasonic sensor PCB Figure 3-711 Figure 3-710 3-49 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 120: Platen Motor

    4) Remove the reading roller (front) and platen roller. (Page 3-52), (Page 3-51) 5) Remove 2 screws (M3, round tip) and remove the motor unit Figure 3-715 Figure 3-713 3-50 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 121: Upper Unit-3 (Feed System)

    Note: Since the entire registration roller unit and a single registration roller are set as service parts, select them as required. Figure 3-801 Figure 3-802 3-51 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 122: Reading Roller (Front)

    (Page 3-51) Notes on assembling The three types of reading roller units (front, center and rear) are same parts. Figure 3-804 3-52 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 123: Reading Roller (Center)

    , and while unhooking the fitting parts, remove the Figure 3-806 reading roller (rear) unit Note: For other precautions and subsequent procedures, refer to the “Reading Roller (Front)” section. Figure 3-808 3-53 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 124: U-Turn Rollers

    U-turn guide plate Figure 3-810 Notes on assembling The positioning of the guide plate and U-turn guide must match the positioning of the side plate correctly. Figure 3-809 3-54 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 125: Eject Roller

    Assemble the D-cut shape at the center of front of the pickup unit , unhooking the the roller shaft by aligning it with the guide. fitting parts, remove the pickup unit. Figure 3-813 3-55 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 126: Reverse Roller

    Match the fitting shapes of the shaft guide and mounting plate. Assemble the shaft, roller and pulley by aligning the direction of the D-shapes of the shaft, roller and pulley. Figure 3-816 3-56 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 127 2 pairs of the fitting parts , remove the pickup roller holder Note: There are two springs, but the spring with marked with has a weaker ten- sion. Figure 3-818 3-57 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 128: Upper Unit-4 (Reading System)

    (Page 3-10) 2) Remove 2 cables (for the blower) from the main drive PCB. Note: If the cable is connected, the reading unit cannot be removed. Figure 3-902 Figure 3-901 3-58 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 129: Reading Pcb

    3) Unhook 2 pairs of the fitting parts remove the cable cover . In the same Figure 3-903 way, remove the cable cover on the op- posite side. Figure 3-905 3-59 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 130: Blower

    PCB with the end surface of the sponge of the case and press it. The PCB must not ride on the sponge. Figure 3-908 3-60 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 131: Reading Holder

    (lower) is in the same direction. The flat cable for the upper unit is longer than the one for the lower unit. Flat cable (upper) Contact surface Figure 3-909 Flat cable (lower) Figure 3-910 3-61 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 132: Post-Imprinter

    Note: Remove the ink cartridge beforehand. Figure 3-1002 4) Remove the cable of the cable holder and connector and remove the cartridge holder Figure 3-1001 Figure 3-1003 3-62 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 133 Figure 3-1006 drain pad unit Note: If ink is collected in the pad, provide paper and a storage bag to prevent soiling of your fingers or the periphery. Figure 3-1005 3-63 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 134: Pre-Imprinter

    5) Remove the reading roller (front). (Page 3-52) 6) Remove 3 screws (M3, round tip) and remove the pre-imprinter from the main body. Note: Remove the ink cartridge beforehand. Figure 3-1010 Figure 3-1008 3-64 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 135 Figure 3-1012 Absorbing pad The ink drain pad for the pre-imprinter is located in the frame detection unit. Refer to the “Frame Detection Unit” section for the details. (Page 3-39) 3-65 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 137: Installation & Maintenance

    CHAPTER 4 INSTALLATION & MAINTENANCE INSTALLATION ........4-1 III. MAINTENANCE ........4-21 PARTS REPLACEMENT......4-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 139: Installation

    53 kg, and the dimensions are refrigerators, etc. and should not be put approx. 730 (W) × 700 (D) × 600 (H) mm. in a location where the temperature or humidity changes abruptly. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 140: Unpacking And Installation

    1) Do not open the top of the cardboard box, but remove the entire cardboard box. 2) The cardboard box may not be able to be removed if it contains accessories. Check the inside. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 141 2) Place the rubber feet (4 places) on the bottom and the stoppers (2 places) of the right and left covers for tip resis- tance on the same flat surface. Stopper Rubber foot COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 142 The tape securing the protection sheet of the reading section also secures the sepa- ration roller cover. Since the document guides are locked, ro- tate both levers and release them. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 143 3) Align the notch on the feed roller with the shaft on the main body and set the feed roller. 4) Move the roller lock lever and secure the feed roller. 5) Close the roller cover. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 144 3) Be sure to log on with administrator privileges. 3) Later on, perform operation according screen instructions. 4) When all installation is completed, the in- stallation completion screen is displayed. Click [Exit]. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 145 1) Connect the supplied USB cable. Type A Type B SCSI cable 1) Connect the provided SCSI cable. 2) Change SCSI ID if necessary. DIP Switches SCSI ID Default Position (SCSI ID=2) COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 146 Ensure that it operates correctly by using the supplied “CapturePerfect 3.0” or “Job Function”. Refer to the “User Manual” for the details. “CHAPTER 1, GENERAL DESCRIP- TION, III. User Operation” of this manual provides its overview. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 147: Pre-Imprinter Installation Procedure

    REASSEMBLY” for details. Open the upper unit and remove 2 screws (M3, round tip) and remove the screen plate Note: 1) Use the removed screws (2) in the next procedure. COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 148 M3, stepped). Connect the pre-imprinter cable the connector (J212) of the main drive PCB. Attach the operation label and lever operation label to given positions. Reinstall the removed parts. 4-10 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 149 Note: If the pre-imprinter is used when the double feed retry is effective, care must be taken. If a double feed is detected, the document is printed on repeatedly. 4-11 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 150: Post-Imprinter Installation Procedure

    REASSEMBLY” for details. Remove 3 screws (M3, round tip) in the upper unit and remove the screen plate Note: 1) Use the removed screws (3) in the next procedure. 4-12 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 151 , set it be- hind the upper unit, and secure it with 1 screw (which were removed in the previous step). 4-13 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 152 Reinstall the removed parts. Set the provided ink cartridge and verify that it operates correctly. Use the “Imprinter Test” in the user mode. Refer to the “User Manual” for the details. 4-14 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 153: Patchcode Decoder Installation Procedure

    PCB Install the cable holder on the cable. Secure the patchcode decoder main body to the mounting plate of the control PCB with 5 screws (accesso- ries, M4). 4-15 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 154 Reinstall the removed parts. Set the provided patchcode sheet and verify that it operates correctly. Use the “Patchcode” in the service mode. Refer to the “User Manual” for the details. 4-16 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 155: Parts Replacement

    Retard roller MG1-4072 roller cleaning. Note: The parts above are assigned as service parts and an exchange roller kit is assigned as commercially available products for a set. Table 4-202 4-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 156: Consumable Parts (For Servicing)

    6,000,000 When using an imprinter. sheets Replace if ink is not ab- sorbed and the document 19 Ink drain pad unit (post) MG1-4125 6,000,000 gets dirty. sheets Table 4-203 4-18 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 157 The figure below shows the mounting positions of the consumable parts replaced by the service technician. The numbers in the figure are the numbers shown in the above table. Figure 4-201 4-19 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 158: Main Parts

    Platen roller motor MF1-4492 Platen motor DC brushless motor MF1-4500 Pickup/feed/separation/eject motor Stepping motor RH7-1262 Tray up/down motor Stepping motor RH7-1278 Reverse up/down / pickup up/down motor Table 4-204 4-20 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 159: Maintenance

    Note 5: The expected life of the ink cartridges is not shown on the “User Manual”. Note 6: Since post-imprinter parts are not easily available, they are not described in the “User Manual”. 4-21 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 160: Service Maintenance

    Note 2: If necessary, make a request to replace the roller of the exchange roller kit. Note 3: If the power cord connection gathers dust, it may result in electrical leak. Clean it as required. 4-22 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 161: Troubleshooting

    CHAPTER 5 TROUBLESHOOTING ERROR DISPLAY ........5-1 OPERATION TROUBLESHOOTING ..5-28 USER MODE..........5-4 VI. IMAGE TROUBLESHOOTING....5-33 III. SERVICE MODE........5-6 VII. AFTER REPLACING PARTS ....5-38 LIST OF FAILURES .......5-27 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 163: Error Display

    This message may appear depending on applications See PC. being used. Since no message corresponding to this error is provided by the main body, its description is dis- played on the computer. Table 5-101 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 164 (Judged by the CPU on the control PCB) E047 Patchcode PCB CPU communication failure E050 Patchcode decoder operation failure E054 Reading sensor (upper) connection failure E055 Reading sensor (lower) connection failure Table 5-102 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 165: Computer

    The user must take appro- priate actions according to error messages. The figure below shows several exam- ples of error messages when using “Cap- turePerfect 3.0”. Figure 5-102 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 166: User Mode

    2) Press the arrow keys and select the user mode. Note: For details on “Items and display or- Figure 5-204 der” of the user mode, refer to the next page. Figure 5-202 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 167 CHAPTER 5 TROUBLESHOOTING Items and display order Figure 5-205 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 168: Service Mode

    “User Manual.” The lower the CPU performance or memory capacity, the longer the processing time, but the ser- vice mode can still be used. Figure 5-201 shows the service screen. Figure 5-301 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 169 Adjustment after re- placement of the control PCB. Table 5-301 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 170: Installation Procedure

    “User Manual.” Note: Do not let the user know the folder name and password to be used. Figure 5-302 Figure 5-303 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 171: All Adjustment

    3) Set a piece of regular white copy paper (A4 or LTR) in portrait mode. Set the document guide position to the paper. 4) Select [All Adjustment] on the service screen. Figure 5-304 Figure 5-305 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 172: Individual Adjustments

    Sample error screens are shown below. Figure 5-307 Figure 5-306 If the computer gets uncontrollable dur- ing use of the service mode including this mode, reset both the scanner and the computer. 5-10 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 173: Analog

    4) The adjustment starts automatically. The progress screen appears on the display. 5) When the adjustment is finished, the progress screen disappears and the ser- vice screen appears. 5-11 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 174: Firm Load

    6) Exit the service mode. 7) Reset the power of this machine. 8) In the [Check Device] in the service mode, ensure that it is the new version. 5-12 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 175: Max Document Size

    Dcon Sensor press the [OK] button. Check Operation button CIS LED Motor Feed test ImgFrame Frame detection unit Imprinter Imprinter (option) Patchcode Patchcode decoder (option) Table 5-302 Figure 5-311 5-13 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 176 Sensor name Document sensor See Note. Pickup sensor Imprinter Registration front sensor (left) Registration front sensor (right) Registration rear sensor (right/left) Patchcode Eject sensor (right/left) Table 5-303 Figure 5-312 5-14 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 177 Pickup motor speed sensor detect double feeds using ultrasonic. Mark Sensor name Feed motor speed sensor Double feed sensor (left) Double feed sensor (center) Table 5-307 Double feed sensor (right) Table 5-305 5-15 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 178 LED4 ately after the power is turned ON. LED3 LED2 When the reverse motor runs, the LED1 mark flashes. Figure 5-314 5-16 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 179 “Dcon Check”, all display dots of 16 characters × 2 lines light. When the [All Off] button is selected, all the dots turn OFF. When the button is selected again, all the dots light. 5-17 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 180 Figure 5-316 2) Others When conditions are selected from the pulldown box, the motor or clutch is driven accordingly. The figure below shows each selection screen. 5-18 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 181 Clutch Front/Rear Tray Motor Blower Top/Bottom and Fan Imaging Unit Black White Panel Pick Up Down Reverse Motor Figure 5-317 5-19 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 182 Set a sheet of paper on the pickup tray and select the [Read] button. Figure 5-318 iii) The paper is automatically fed and ejected onto the eject tray. 5-20 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 183 Even when the upper unit is open, data is displayed due to outside daylight. If the upper unit is closed, select the [Led] button and light the LED. Frame detection section Figure 5-322 5-21 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 184 Note: If actual operation is checked visually, and cannot be changed. remove the eject tray unit and set the imprinter door sensor in the detection state using paper, etc. 5-22 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 185 PCB failure is defective. the eject tray. 4) The results are displayed. Table 5-312 Figure 5-330 5-23 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 186: Check Device

    When [Sleep] is selected on the service screen, a setting screen is displayed. Change the setting as required and press the [OK] button. Figure 5-332 Figure 5-331 5-24 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 187: Scsi Transfer

    Change the setting as required and press lower part of the service screen. the [OK] button. Then, a confirmation screen is displayed, so select the [OK] button again. Figure 5-334 Figure 5-333 5-25 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 188 When the user switches the machine power of sheets fed. ON for the next time, the “Roller Replace- ment” message may appear or the count of 5-26 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 189: List Of Failures

    Software ware tion ment Completely black, completely white, all streaks Too dark, too light Wrong image size Image skews Streaks on image Text invisible Moire on image Table 5-402 5-27 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 190: Operation Troubleshooting

    (user mode set- ting) Is this machine connected to Connect it to the com- the computer with a USB ca- puter with a USB cable. ble? Table 5-501 5-28 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 191: Scanner Is Not Recognized

    SCSI connection? SCSI ID settings Is the SCSI ID set properly? Set them properly. Computer, I/F card Are the computer and I/F card Use them properly. set properly? Table 5-502 5-29 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 192: Scanning Does Not Start

    Check the cable connec- tions for the sensor. Main drive PCB Is the problem solved when End. Control PCB these PCBs are replaced? Table 5-503 5-30 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 193: Documents Are Not Fed Properly

    Check the cable connec- tions for the sensor. Main drive PCB Is the problem solved when End. Eject PCB these PCBs are replaced? Control PCB Table 5-504 5-31 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 194: Scanning Speed Is Slow

    SCSI-3 is not sup- Is the SCSI card supported? Use a supported SCSI ported card. (when SCSI is used) Is the SCSI cable sup- Use a supported SCSI ported? cable. Table 5-505 5-32 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 195: Image Troubleshooting

    Too dark Too light Streaks 1 Streaks 2 Streaks 3 Wrong size Auto size Slanting Skew correction Original document Black and white ATE-II Remove back- ground (background) Figure 5-601 5-33 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 196: Completely Black, Completely White, All Streaks

    “Contrast” setting Is the “Contrast” properly Change the setting. set? The default setting is “4”. Table 5-603 5-34 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 197: Wrong Image Size

    Set it. Slant can be corrected by image processing. Document feeding Is the document fed Carry out check items straight? listed in “Documents Are Not Fed Properly”. Table 5-605 5-35 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 198: Streaks On Image

    “Advanced Text Enhancement” is changed? “Brightness” setting Is the problem solved when End. the “Brightness” setting is changed? Table 5-607 5-36 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 199: Moire (A Shimmering Wavy Pattern) On Image

    Cause/faulty Step Check item Result Action location “Moire Reduction” set- Is the “Moire Reduction” Set. ting set? Heighten the resolution. Set to “High Quality Moire Reduction”. Table 5-608 5-37 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 200: After Replacing Parts

    When consumable parts, such as platen rollers, which are replaced by the service technician, are replaced, set the number of sheets fed during replacement by the “Counter” of the service mode. 5-38 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 201: Appendix

    APPENDIX GENERAL DIAGRAM ......A-1 UPPER UNIT DIAGRAM......A-2 COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 203: General Diagram

    +24V CN9103 CN9104 [1:30] Platen motor CN9103DH CN9104DH CN9102 J700B Reading CN9062 9 10 11 12 13 CIS PCB CIS unit Shading (upper) Blower Blower home sensor Separation motor motor COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 205: Upper Unit Diagram

    31 32 33 34 35 36 DTCT_L Ultrasonic sensor PCB R_LED1 J112 L_LED1 R_LED2 L_LED2 R_LED3 Control PCB L_LED3 R_LED4 L_LED4 Base unit (See I. GENELAL DIAGRAM) Staple PCB Staple PCB (left) (right) COPYRIGHT © CANON ELECTRONICS INC. 2008 CANON DR-X10C FIRST EDITION...
  • Page 207 Prepared by Quality Assurance Center Canon Electronics Inc. 3-17-7 Shibaura, Minato-ku Tokyo 108-0023, Japan FIRST EDITION: JAN. 2008 (63999)
  • Page 208 0108TG...