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Canon imageFORMULA DR-X10C User Manual

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Table of Contents
User Manual
Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place
for future reference.

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  Summary of Contents for Canon imageFORMULA DR-X10C

  • Page 1 User Manual Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
  • Page 2 If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success NY 11042, U.S.A. Tel. No. (516)328-5000 RADIO INTERFERENCE REGULATIONS (For 120 V models)
  • Page 3 DR-X10C: Model M11063 Trademarks • Canon and the Canon logo are registered trademarks of Canon Inc. in the United States and may also be trademarks or registered trademarks in other countries. • imageFORMULA is a trademark of Canon Electronics Inc.
  • Page 4: Introduction

    Introduction Thank you for purchasing the Canon imageFORMULA DR-X10C Document Scanner. Please read this and the following manuals thoroughly before using the scanner to become acquainted with its capabilities and make the most of its many functions. After reading the manuals, store them in a safe place for future reference.
  • Page 5: Symbols Used In This Manual

    • Electronic versions of all manuals are available for viewing from the Setup CD. Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly.
  • Page 6: How This Manual Is Organized

    How This Manual is Organized This manual consists of the following chapters. ■ Hardware Chapter 1 Before You Start Using the Scanner Provides an overview of the DR-X10C Chapter 2 Setup Describes the DR-X10C operating environment and how to connect to a PC Chapter 3 Basic Operation Describes the basic uses of the DR-X10C Chapter 4 Other Functions...
  • Page 7 User Manual Hardware Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
  • Page 8: Table Of Contents

    Table of Contents Introduction...iii Manuals for the Scanner ... iii Symbols Used in This Manual ... iv How This Manual is Organized...v Chapter 1 Before You Start Using the Scanner 1. Important Safety Instructions...1-2 Installation Location... 1-2 Power ... 1-2 Moving the Scanner...
  • Page 9 3. Imprinter Ink Cartridge Replacement and Cleaning ...5-14 About the Imprinter ... 5-14 Replacing Ink Cartridges ... 5-15 Cleaning the Print Heads... 5-19 Imprinter Testing... 5-20 Chapter 6 Practical Examples 1. Messages ...6-2 Status Display... 6-2 Error Messages ... 6-3 2.
  • Page 10 Chapter 1 Before You Start Using the Scanner 1. Important Safety Instructions ... 1-2 Installation Location ...1-2 Power ...1-2 Moving the Scanner ...1-3 Handling ...1-3 Disposal ...1-5 2. Features... 1-6 3. Names and Functions of Parts ... 1-10 Front View, Feeder Inlet, and Eject Outlet ...1-10 Rear View...1-11 Control Panel ...1-11...
  • Page 11: Important Safety Instructions

    Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation Location The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements.
  • Page 12: Moving The Scanner

    ● If you have any questions regarding the power supply, contact your local authorized Canon dealer or service representative for further information. Moving the Scanner ● The scanner weights about 86 lbs (39 kg).
  • Page 13 OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. ■ Do not locate the scanner in a humid or dusty location.
  • Page 14: Disposal

    ■ Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it. This may result in personal injury. Be extra careful of neckties and long hair. If anything becomes caught in the scanner, immediately disconnect the power cord to stop the scanner.
  • Page 15: Features

    Features The main features of the DR-X10C are described below. Scanner Features ● Fast Document Feeding The scanner can scan up to 100 document sheets per minute of LTR/A4-size paper in black and white, grayscale, and color scanning modes. * Scanning conditions: LTR/A4 portrait, duplex, 200 dpi ●...
  • Page 16 Detection Functions ● Auto Image Type Detection The scanner automatically detects whether documents are in black and white or color. ● Auto Paper Size Detection The document page size is detected before scanning. Fixed-Size Scanning Auto-Size Detection ● Skew Detection Function The scanner stops feeding when a skewed document is detected as it touches the edge of the feeder inlet.
  • Page 17 ● Dropout and Color Enhancement Functions The scanner is equipped with drop-out and enhancement functions that enable you to specify one color (red, blue, or green) to be omitted (dropped out) or enhanced when scanning, respectively. Color Document Image with Red Drop-Out set (red filtered) ●...
  • Page 18: Other Functions

    Other Functions ● Rapid Recovery System When this function is activated and a sensor detects a misfeed due to a paper jam or double feed, which causes feeding to stop, scanning pauses to allow you to correct the cause of the misfeed, after which scanning continues from the document page on which the abnormality was detected.
  • Page 19: Names And Functions Of Parts

    Names and Functions of Parts The names and functions of the DR-X10C parts are shown below. Front View, Feeder Inlet, and Eject Outlet Chapter 1 Before You Start Using the Scanner a Document Eject Tray Scanned documents are output here. b Document Feed Tray Load documents to be scanned.
  • Page 20: Rear View

    Rear View a USB Connector (Type B) Connect the supplied USB cable here. (See p. 2-6.) b SCSI Connector (50-pin half-pitch D-sub receptacle) Connect the SCSI cable here. (See p. 2-7.) c DIP Switch (SCSI ID) Selects the scanner’s SCSI ID. (See p.
  • Page 21: Chapter 2 Setup

    Chapter 2 Setup 1. Setup Procedures ... 2-2 2. Installation Requirements ... 2-3 3. Software Installation ... 2-4 About the Setup Menu ...2-4 4. Connecting the Scanner to the Computer ... 2-6 Interface Connector Locations ...2-6 Connecting the Scanner to the Computer...2-6 5.
  • Page 22: Setup Procedures

    Setup Procedures Perform the following setup procedures to prepare the scanner for use. Step 1: Confirm the installation requirements. Step 2: Install the Software. (See p. 2-4) Step 3: Connect the scanner to the computer. Step 4: Turn the power ON (Scanner recognition). IMPORTANT •...
  • Page 23: Installation Requirements

    USB interface is USB Full-Speed (equal to USB 1.1). – Use the most recently available USB 2.0 driver provided by Microsoft. Contact your local authorized Canon dealer for more detailed information. – Not all USB interfaces provided as standard with personal computers are guaranteed.
  • Page 24: Software Installation

    Software Installation This section describes how to install the software. About the Setup Menu When you insert the included Setup disc into the computer’s CD drive, the menu shown below should appear. If the menu does not appear, use Explorer to access the CD drive and execute the file “SETUP.EXE”.
  • Page 25 ■ The Custom Installation Screen This screen appears when you click “Custom Installation” on the Menu screen. Select the check boxes next to the software that you want to install. Click [Install] to install the selected software. ■ The Read Manual Screen From this screen you can select one of the supplied electronic manuals to read: the Easy Start Guide (a printed copy is also supplied), the Reference Guide, the User...
  • Page 26: Connecting The Scanner To The Computer

    Connecting the Scanner to the Computer There are two methods for connecting the DR-X10C scanner to a computer: a USB connection to a standard USB port built in to the computer, or SCSI connection to a SCSI card installed in an expansion slot of the computer. Select the method that is best suited to your computer environment.
  • Page 27 Use the supplied USB cable to connect the scanner to the computer. Connect the square plug (Type B) of the USB cable to the scanner. ■ Using a SCSI Connection IMPORTANT Make sure that the computer is turned OFF before connecting the SCSI cable.
  • Page 28 IMPORTANT Observe the following when connecting the scanner with other devices in a “daisy chain”. • The SCSI ID of the scanner is set to “SCSI ID = 2” by default. When using a daisy-chain configuration with other SCSI devices, set the DIP switches so that SCSI ID numbers are not duplicated in the system.
  • Page 29: Turning The Power On (Scanner Recognition)

    Turning the Power ON (Scanner Recognition) When you turn ON the computer and the scanner, the Windows Plug and Play function recognizes the scanner and automatically installs the required device driver. About the Power Switch When the power switch (located at the lower left side of the front of the scanner) is turned ON, the Document Feed Tray opens automatically.
  • Page 30 • Windows XP • Windows Vista • The DR-X10C device driver is installed in Device Manager under [Imaging Devices] as [CANON DR-X10C USB] or [CANON DR-X10C SCSI]. • From the Control Panel, you can display the Device Manager using the following procedure: –...
  • Page 31: Chapter 3 Basic Operation

    Chapter 3 Basic Operation 1. Turning the Power ON and OFF... 3-2 About the Power Switch ...3-2 2. Documents... 3-4 Acceptable Documents ...3-4 3. Document Feed and Eject Trays ... 3-7 Preparing the Document Feed Tray...3-7 Adjusting the Document Guides...3-9 Preparing the Document Eject Tray ...3-11 4.
  • Page 32: Turning The Power On And Off

    Turning the Power ON and OFF Use the power switch to turn the DR-X10C scanner ON and OFF, or if you are using a USB connection, you can set the USB-linked power switch. CAUTION • After turning the scanner OFF, wait at least ten seconds before turning it back ON. •...
  • Page 33 Press [Enter]. Enter Key The current setting is indicated by blinking square brackets [ ]. Press the [ ] or [ ] key to select [ON] or [OFF], and press [Enter] to accept the selection. Press the Stop key to exit the User Mode. Chapter 3 Basic Operation...
  • Page 34: Documents

    Documents The DR-X10C scanner can scan documents ranging in size from business cards and checks to 11" × 17"/A3 size. The size and type of paper that can be fed depends on the feeding method. Acceptable Documents The scanner can feed the following document sizes. Size Width: 2"...
  • Page 35 Extremely thin, Torn documents translucent paper Documents with paper clips or staples • To scan bound multi-page documents such as invoice booklets, place the bound edge against the feeder inlet and scan by manual feeding. • To use the Long Document Mode, feed document pages manually, one after another.
  • Page 36 • Some scanning mode and resolution settings may produce incomplete page images. In this case, try decreasing the resolution or, if scanning in color mode, switch to black and white. • If a sheet is loaded at a skewed angle when scanning long documents, it may be damaged by contacting both sides of the transport path.
  • Page 37: Document Feed And Eject Trays

    Document Feed and Eject Trays Before scanning, prepare the Document Feed and Eject Trays for the desired paper size. Preparing the Document Feed Tray ■ Opening the Document Feed Tray When the scanner is turned ON, the Document Feed Tray opens automatically and moves to the specified home position height.
  • Page 38 The current setting is indicated by blinking square brackets [ ]. Press the [ ] or [ ] key to select [1], [2] or [3]. The Document Feed Tray moves to the selected height. Press [Enter] to accept the selection. Press the Stop key to exit the User Mode.
  • Page 39: Adjusting The Document Guides

    ■ Document Feed Tray Extension Pull out the tray extension as needed for the length of your document. Adjusting the Document Guides The document guides normally extend at equal distances from the left and right of the center of feeding so that your documents are centered in the feed inlet.
  • Page 40 Lock the right document guide (a), and unlock the left document guide (b). Slide the left document guide to the left edge of your documents. ■ Resetting the Document Guides To reset the guides so that they are equidistant from the center, perform the following procedure to spread the guides to the left and right as far as they will go.
  • Page 41: Preparing The Document Eject Tray

    Preparing the Document Eject Tray The Eject Tray includes two Document Eject Guides, the Eject Tray Extension and Eject Paper Stopper, to be adjusted to match the length of your documents. ■ Document Guides Slide the document eject guides to match the width of your documents.
  • Page 42: Document Feeding Methods

    Document Feeding Methods Two document feeding methods are available: Continuous Feeding, which feeds documents automatically from the document tray by the pickup roller; and Manual Feeding, which requires one document at a time to be positioned manually for transport by the feed roller, while the pickup roller is disabled.
  • Page 43 Continuous Manual Feeding Mode Enable the Continuous Manual Feeding Mode from the User Mode when document pages do not separate well using Continuous Feeding. IMPORTANT When the Continuous Manual Feeding Mode is set to ON from the User Mode, make sure to disable it (set to OFF) when finished scanning.
  • Page 44: Scanning

    Scanning Scanning operations can be controlled by a scanning application program such as the CapturePerfect 3.0 software included with the scanner, or directly from the control panel of the DR-X10C, using the Job Function. This section describes the Job Function and provides an overview of CapturePerfect 3.0. About the Job Function The Job Function enables you to use the Job Registration Tool to register different jobs which can then be selected for...
  • Page 45: Captureperfect 3.0

    CapturePerfect 3.0 CapturePerfect 3.0 is an ISIS-compatible application developed for Canon document scanners. CapturePerfect 3.0 includes the following modes. Select the desired scan mode from the Scan menu to perform scanning. For more information on CapturePerfect 3.0, refer to the CapturePerfect 3.0 Operation Guide.
  • Page 46 CapturePerfect 3.0 starts. From the [Scan] menu, select [Select Scanner]. The [Select Scanner] dialog box opens. Select [Canon DR-X10C] and click [Settings]. IMPORTANT If [Canon DR-X10C] is not displayed in the list of scanners, you must re-install the ISIS/TWAIN driver. 3-16...
  • Page 47 Set the [Default Page Size]. IMPORTANT If you select [Default] in the ISIS driver properties dialog box, that setting is applied here. Click [OK] to finish scanner selection. From the [Scan] menu, select [Scanner Setting]. The Properties dialog box for the ISIS driver opens. Chapter 3 Basic Operation Set the scan settings.
  • Page 48 Place your document and click [Save] to start scanning. IMPORTANT You must load your documents as described below, depending on the specified Feed Option setting. • If the [Standard Feeding] Feed Option is enabled, load your documents before scanning. When all of the documents have been scanned, the Continue Scanning dialog box appears.
  • Page 49: Using Patchcode Sheets (Option)

    Using Patchcode Sheets (Option) When the optional patchcode decoder is installed, the DR-X10C supports Automatic File Separation by detecting patchcode sheets inserted within a document, and performs batch separation. About Patchcode Sheets Patchcode patterns are printed on the patchcode sheets used to automatically separate files.
  • Page 50: How To Use Patchcode Sheets

    How to Use Patchcode Sheets This section describes how to use patchcode sheets with CapturePerfect 3.0. Print the patchcode sheets on a printer. IMPORTANT • Print (at original size) PATCH T (A4) and PATCH II (A4) sheets on A4 paper, or PATCH T (LTR) and PATCH II (LTR) on LTR paper.
  • Page 51: Clearing A Paper Jam Or Double Feed Error

    Clearing a Paper Jam or Double Feed Error If a paper jam or double feed occurs during scanning, a paper jam message appears on the PC and on the scanner’s display panel. Use the following procedure to clear the paper jam. CAUTION •...
  • Page 52: Handling A Double Feed

    IMPORTANT The Rapid Recovery System setting in the ISIS/TWAIN driver causes the following process to occur after a paper jam. “[Rapid Recovery System] Check Box” on p. 8-17.) • When the Rapid Recovery System is disabled, images scanned before the paper jam occurs are saved as files, scanning finishes, finished and an error message is displayed.
  • Page 53 • When the Rapid Recovery System is enabled, scanning pauses when a double feed is detected, and the following error message is displayed. ■ When the Rapid Recovery System is Disabled Return the document pages ejected as a result of double- feed detection to the top of the document stack yet to be scanned, and resume scanning.
  • Page 54: Chapter 4 Other Functions

    Chapter 4 Other Functions 1. Other Functions and Settings ... 4-2 2. Function Description ... 4-4 3. User Mode ... 4-9 User Mode Operating Procedure ...4-9 4. User Mode Functions... 4-11...
  • Page 55: Other Functions And Settings

    Other Functions and Settings The following DR-X10C functions are grouped together as Other Functions. For details, refer to the indicated pages. SCSI Speed USB Short Packet Auto USB Power Switch Imprinter (Optional) Imprinter Test Counter (Total Counter) Count (Roller Counter) Count-Only Mode Display Contrast Invalidate Key...
  • Page 56 Folio Scan Buzzer (Beeper) Control Verify Scan Manual Feed Mode Frame Detection Error Mode Hint • The Operation/Setting Methods are as follows: Panel Operation: The operation or setting is performed using the control panel keys. User Mode: The scanner function setting is made as a User Mode selection. ISIS/TWAIN: The function is an ISIS/TWAIN driver scanning setting.
  • Page 57: Function Description

    Function Description The Other Functions are described below. See “User Mode” on p. ■ Count-Only Mode Counts the number of loaded document sheets by simply feeding them through the scanner. Hint The Count-Only mode is executed by the Count Only key on the control panel, and can be used to count document sheets even when no computer is connected.
  • Page 58: Double-Feed Detection Function

    Press the Start Key to start scanning. “Verifying…” is displayed. Hint If the specified count is exceeded while scanning, or if the scanned count does not reach the specified count when scanning is finished, an error is displayed. The specified count is exceeded while scanning Scanning finishes without reaching the specified count ■...
  • Page 59: Skew Detection Function

    IMPORTANT • Ultrasonic double-feed detection works only when the document pages overlap by at least two inches (50 mm). • If documents stick together due to static electricity, Ultrasonic Double-Feed Detection may not function correctly. • If the presence of adhesive notes or labels on pages is detected as a double feed and you do not want to remove them for scanning, a non-detection zone can be specified in the ISIS/TWAIN driver settings.
  • Page 60: Folio Scan

    ■ Selectable Background You can specify whether the background behind the scanned image is black or white. The background is changed by rotating the platen rollers to expose either the black or white part of the rollers, according to the selection specified in the ISIS/TWAIN driver.
  • Page 61 ■ Locking the Keys (Invalidate Key Function) Press and hold the [Enter] key for approximately 5 seconds to display the Invalidate Key setting. Enter Key Press the [ ] key to select [OK], and press [Enter] to disable the keys. IMPORTANT •...
  • Page 62: User Mode

    User Mode The User Mode provides the user with the capability to change certain scanner functions. User Mode Operating Procedure User Mode operations are controlled by the following procedure. Hint Operating procedures differ according to User Mode function. For details, refer to the indicated pages. Press the Menu key on the control panel.
  • Page 63 Press [Enter]. Enter Key The current setting is indicated by blinking square brackets [ ]. Press the [ ] or [ ] key to select [ON] or [OFF], and press [Enter] to accept the selection. Chapter 4 Other Functions 4-10...
  • Page 64: User Mode Functions

    User Mode Functions The following functions are available in the User Mode. ■ Buzzer (Beeper) Control Setting The beeper (“buzzer”) sounds when you press the control panel keys and when a scanning error occurs. ON2: The beeper sounds when a scanner error occurs. ON1: The beeper sounds when a scanner error occurs, and when a control panel key is pressed.
  • Page 65 Hint Feeding a document longer the maximum detectable page size for Auto Detection causes a paper jam indication, and transport stops. ■ Continuous Manual Feeding Mode Setting This mode disables automatic feeding by the pickup roller, so that the loaded document stack must be fed by hand one sheet at a time by the operator.
  • Page 66 ■ Frame Detection Error Mode Setting If set to ON, an error message is displayed when the correct paper size of the image cannot be detected. If detection fails, the sensor may have failed. IMPORTANT • When the error message is displayed, clean both the sensor glass and the reading glass.
  • Page 67 ■ Imprinter Test When the optional imprinter is installed, this function executes a test printing of the imprinter. (See “Performing an Imprinter Test” on p. 5-20.) ■ Cleaning Mode This function executes roller cleaning using a cleaning sheet. (See “Cleaning Rollers with a Cleaning Sheet” on p.
  • Page 68: Chapter 5 Maintenance

    Chapter 5 Maintenance 1. Regular Maintenance... 5-2 Cleaning the Scanner...5-2 Cleaning the Glass and Rollers...5-3 Opening and Closing the Upper Unit ...5-3 Cleaning Rollers with a Cleaning Sheet...5-4 Cleaning the Glass...5-5 Cleaning the Platen Rollers...5-6 Cleaning the Pickup and Feed Rollers...5-7 Cleaning the Retard Roller...5-9 2.
  • Page 69: Regular Maintenance

    Regular Maintenance To maintain scanning quality, routinely clean the scanner as described below. CAUTION • Do not use spray cleaners to clean the scanner. Precision mechanisms may get wet and malfunction. • Never use paint thinner, alcohol, or other organic solvents to clean the scanner. Such solvents may deform or discolor the exterior of the scanner, and cause other damage.
  • Page 70: Cleaning The Glass And Rollers

    Cleaning the Glass and Rollers If scanned images contain spots or documents become dirty after scanning, the scanning glass or transport rollers inside the scanner may be dirty. The locations of the main glass and rollers are as follows. Pickup Rollers Feed Rollers Platen Roller Scanning Glass...
  • Page 71: Cleaning Rollers With A Cleaning Sheet

    • Each cleaning sheet is used several times to clean one side of the rollers. • Cleaning sheets can be purchased as consumables. For details, contact your local authorized Canon dealer or service representative. Product Name: Cleaning Sheets (package of 30) Product Code: 2418B002 ■...
  • Page 72: Cleaning The Glass

    Scratches on the scanning glass may cause spots or streaks on scanned images, as well as feeding errors. If you find a scratch on the scanning glass, contact your local authorized Canon dealer or service representative to have the glass replaced.
  • Page 73: Cleaning The Platen Rollers

    Wipe any dust off the scanning glass with a clean, dry cloth. Press the Stop key to turn off the lamp. Stop Key Carefully lower the upper unit (a). Press down on both sides of the upper unit to ensure that it is securely closed.
  • Page 74: Cleaning The Pickup And Feed Rollers

    Clean the black and white surfaces of the rollers by wiping horizontally with a moistened, wrung-out cloth. IMPORTANT When cleaning, be careful not to bend the sheet over the roller. The location of the sheet for the lower platen roller is in front of the roller.
  • Page 75 Lift the pickup roller mounting lever, and remove the roller. Pull the feed roller lock lever down (a) and move it to the right (b) to unlock the feed roller. Remove the feed roller. Use a moistened, well wrung-out cloth to wipe off any dust from the rollers.
  • Page 76: Cleaning The Retard Roller

    Push the feed roller lock lever up (a) and move it to the left (b) to lock the feed roller in place. Push the roller cover up until it clicks into place. IMPORTANT When opening and closing the roller cover, be careful not to touch the glass (staple detection window).
  • Page 77 Push the roller lock lever up (a) and move it to the left (b) to unlock the roller. Remove the retard roller. Use a moistened, well wrung-out cloth to wipe off any dirt from the roller. ■ Reinstalling the Retard Roller Set the retard roller into place in the scanner.
  • Page 78 Replace the roller cover. Push the front of the roller cover in until it clicks into place. Carefully lower the upper unit (a). Press down on both sides of the upper unit to ensure that it is securely closed.(b) 5-11 Chapter 5 Maintenance...
  • Page 79: Replacing The Transport Rollers

    (See “Checking and Resetting the Page Counter” on p. 5-13.) ■ Roller Replacement Kit The Roller Replacement Kit consists of replacement pickup, feed, and retard rollers. For details, contact your local authorized Canon dealer or service representative. Product Name: Roller Replacement Kit Product Code: 2418B001 Pickup Roller...
  • Page 80: Checking And Resetting The Page Counter

    Checking and Resetting the Page Counter The roller usage counter can be checked and reset using the Roller Counter User Mode setting. IMPORTANT • This counter shows the number of pages transported by the currently installed feed rollers. Make sure to reset the counter when you replace the rollers.
  • Page 81: Imprinter Ink Cartridge Replacement And Cleaning

    ■ Preparing an Ink Cartridge Use one of the following red, blue or green HP ink cartridges. For details, contact your local authorized Canon dealer or service representative. Product Name: Ink Cartridge (Blue) Product Code: 3693A002 (C6602B) Product Name: Ink Cartridge (Red)
  • Page 82: Replacing Ink Cartridges

    Replacing Ink Cartridges Replace the ink cartridge using the following procedure. IMPORTANT After replacing an ink cartridge, run a test print to confirm proper printing. (See “Imprinter Testing” on p. 5-20.) ■ Replacing the Ink Cartridge (Pre-Imprinter) IMPORTANT When the upper unit is raised, the pre-imprinter carriage moves to the ink cartridge replacement position.
  • Page 83 CAUTION Peel off the seal covering the nozzles of a cartridge only if you are going to use it immediately. Also, avoid touching the metal contacts or nozzles of the ink cartridge. Open the carriage and insert a new ink cartridge. Turn the lock lever upwards to secure the ink cartridge.
  • Page 84 ■ Replacing the Ink Cartridge (Post-Imprinter) Replace the Post-imprinter ink cartridge using the following procedure. Adjust the document feed guides outward to allow access to the imprinter cover. Press the imprinter cover tab (indicated by the arrow in the illustration) to unlock it. Open the imprinter cover.
  • Page 85 CAUTION Peel off the seal covering the nozzles of a cartridge only if you are going to use it immediately. Also, avoid touching the metal contacts or nozzles of the ink cartridge. Install the new cartridge with the nozzles facing to the right.
  • Page 86: Cleaning The Print Heads

    Cleaning the Print Heads If the imprinter print head nozzles are dirty, printing may become streaked or spotty. To prevent this, periodically remove the ink cartridge and clean the print head with a soft, dry cloth or cotton swab. CAUTION Do not touch the metal contacts on the ink cartridge.
  • Page 87: Imprinter Testing

    Imprinter Testing After replacing an ink cartridge or cleaning the print head, perform a test print to confirm proper printing. Test printing is performed by the “Imprinter Test” User Mode selection. IMPORTANT Before performing an Imprinter Test, load a sheet of paper into the Document Feed Tray.
  • Page 88 Chapter 6 Practical Examples 1. Messages ... 6-2 2. Troubleshooting ... 6-5 3. Uninstalling the Software ... 6-9 Status Display ...6-2 Error Messages...6-3 Trouble Categories...6-5 Problem and Solution...6-5 Uninstalling the ISIS/TWAIN Driver...6-9...
  • Page 89: Messages

    Messages There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner encounters a problem. Status Display The following messages appear on the display panel to indicate the scanner’s operating state: ■ Counting... Status: Operating in Count-Only mode.
  • Page 90: Error Messages

    Error Code: Exxx (excluding E021) Problem: Internal scanner error. Solution: Turn the power OFF, and restart the scanner. If this does not solve the problem, make a note of the error code, and contact your Canon service representative. (See p. 5-5.)
  • Page 91 ■ Skew Detected Error Code: J018 Problem: A skewed document page contacted the wall of the transport path. Solution: Remove and reposition the document page. ■ Double Feed Error Code: D002 Problem: A double feed was detected by the document length.
  • Page 92: Troubleshooting

    • Scanning Results Are Not as Expected (See p. 6-7) It you cannot resolve a problem, contact your local authorized Canon dealer or your service representative. Problem and Solution ■ The Scanner Does Not Turn ON If the scanner does not turn ON, first confirm the following: ✔...
  • Page 93: Scanning Is Not Performed

    ■ The Scanner Is Not Recognized (Connecting via SCSI) If the scanner’s SCSI connection is not recognized, first confirm the following: ✔ Are the scanner and PC connected correctly using the proper cable? ✔ Is the scanner’s power switch turned ON? ✔...
  • Page 94 • Replacement rollers can be purchased as consumables. If performance is not improved after cleaning the rollers, contact your local Canon dealer or service representative to purchase a Roller Replacement Kit, and replace the rollers (pickup, feed and retard rollers).
  • Page 95 If lines still appear on the image even after you clean the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. Problem The scanned image is abnormal for certain documents. Cause...
  • Page 96: Uninstalling The Software

    Uninstalling the Software Some scanner malfunctions can be resolved by reinstalling the software. Before reinstalling the software, make sure to completely uninstall any previous installation first. Uninstalling the ISIS/TWAIN Driver The following procedure uses the ISIS/TWAIN driver as an example. Follow the same procedure to uninstall the Job Registration Tool and CapturePerfect 3.0.
  • Page 97 Click [Yes] to proceed with uninstallation. When uninstallation is finished, click [Finish]. Chapter 6 Practical Examples 6-10...
  • Page 98 Chapter 7 Appendix 1. Specifications... 7-2 Unit Specifications...7-2 Options...7-4 Consummables ...7-4 External Dimensions ...7-5 2. Option Specifications ... 7-6 Barcode Specifications...7-6 Imprinter Specifications...7-7 3. Index ... 7-8...
  • Page 99: Chapter 7 Appendix 1. Specifications

    Specifications Unit Specifications Type Desktop sheet-fed scanner Scannable Document Requirements Width: 2" to 12.01" (50.8 mm to 305 mm) Length: 2.76" to 17.01" (70 to mm 432 mm) Weight: Page Separation Feeding: 14 lb to 32 lb bond (52 g/m to 128 g/m ) (0.06 mm to 0.15 mm) Bypass Feeding: 11 lb to 64 lb bond (42 g/m...
  • Page 100 Scanning Speed (LTR/A4 landscape) Black and White 200 dpi Simplex 130 pages/min. Duplex 260 images/min. 300 dpi Simplex 130 pages/min. Duplex 256 images/min. 400 dpi Simplex 82 pages/min. Duplex 82 images/min. 600 dpi (speed priority) Simplex 80 pages/min. Duplex 80 images/min. 600 dpi (image quality priority) Simplex 32 pages/min.
  • Page 101: Options

    If this happens, replace the rollers, regardless of the page count. • For information about the roller replacement kit, contact your local authorized Canon dealer or service representative. Cleaning Sheets (Product Code: 2418B002) This is a package of cleaning sheets for cleaning the transport rollers.
  • Page 102: External Dimensions

    Chapter 7 Appendix External Dimensions 22.17" (563 mm) 21.10" (536 mm) 33.90" (861 mm)
  • Page 103: Option Specifications

    Option Specifications This section contains the specifications for the separately sold Barcode Module Sheets (Option)” (p. 3-19) for the specifications of the patchcodes that can be detected by the patchcode decoder. Barcode Specifications The following barcodes can be read by installing the optional barcode module.
  • Page 104: Imprinter Specifications

    Item Condition Position Feeding At least 0.079" (2 mm) from Direction the edge of the page Perpendicular At least 0.197" (5 mm) from to Feeding the edge of the page Direction Quantity Up to four per page Spacing At least 0.197" (5 mm) Conditions No background or overlapping barcodes Imprinter Specifications...
  • Page 105: Index

    Index Background Selection ... 4-7 CapturePerfect 3.0 ... 3-15 Cleaning feed roller ... 5-7 glass ... 5-3, 5-5 pickup roller ... 5-7 platen rollers ... 5-6 print heads ... 5-19 retard roller ... 5-9 rollers ... 5-3 scanner ... 5-2 Cleaning Cloth ...
  • Page 106 Post-Imprinter ... 4-8 Power ... 1-2 turning ON/OFF ... 3-2 Power Switch ... 2-9, 3-2 Pre-Imprinter ... 4-8 Problems and Solutions ... 6-5 Rapid Recovery System ... 3-23 Replacing the Ink Cartridge post-imprinter ... 5-17 pre-imprinter ... 5-15 Replacing the Transport Rollers ... 5-12 replacement cycle ...
  • Page 107 User Manual Software Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
  • Page 108 Table of Contents Chapter 8 ISIS/TWAIN Driver Settings 1. Before You Start Using the Scanner ...8-2 2. ISIS/TWAIN Driver Settings Dialog Box ...8-4 Basic Tab Sheet ... 8-5 [Brightness] Tab Sheet ... 8-12 [Image processing] Tab Sheet... 8-15 [Others] Tab Sheet ... 8-17 [Pre Imprinter] and [Post Imprinter] Tab Sheets ...
  • Page 109 Chapter 8 ISIS/TWAIN Driver Settings 1. Before You Start Using the Scanner... 8-2 2. ISIS/TWAIN Driver Settings Dialog Box ... 8-4 Basic Tab Sheet...8-5 [Brightness] Tab Sheet...8-12 [Image processing] Tab Sheet ...8-15 [Others] Tab Sheet...8-17 [Pre Imprinter] and [Post Imprinter] Tab Sheets...8-24...
  • Page 110: Chapter 8 Isis/Twain Driver Settings

    CapturePerfect 3.0 starts. Chapter 8 ISIS/TWAIN Driver Settings Select [Select Scanner] from the [Scan] menu. The [Select Scanner] dialog box appears. Select “CANON DR-X10C”, and click [Settings]. IMPORTANT If [CANON DR-X10C] does not appear, try reinstalling the ISIS/ TWAIN driver.
  • Page 111 Select the default page size. IMPORTANT • Clicking the [Default] in the ISIS Driver Properties dialog box, the setting is applied here. • For the TWAIN driver, the default paper size is LTR/A4 and cannot be changed. Click [OK] to finish scanner selection. From the [Scan] menu, select [Scanner Setting].
  • Page 112: Isis/Twain Driver Settings Dialog Box

    ISIS/TWAIN Driver Settings Dialog Box The ISIS/TWAIN Driver Settings dialog box consists of the standard tab sheets [Basic], [Brightness], [Image processing], [Others], and [Post Imprinter], and the optional tab sheet [Pre Imprinter]. See the description of each tab sheet for details. ISIS Driver Settings Dialog Box TWAIN Driver Settings Dialog Box Chapter 8 ISIS/TWAIN Driver Settings...
  • Page 113: Basic Tab Sheet

    Basic Tab Sheet You can set basic scan conditions on the [Basic] tab sheet. The items that can be set vary depending on the application program you are using. Specify the settings as necessary for the screen that is displayed. ■...
  • Page 114 ■ [Basic] Tab Sheet Settings You can configure the following settings on the [Basic] tab sheet. User Preference Click [Save] to open the [Save User Preference] dialog box. The [Save User Preference] dialog box saves the current settings under an assigned name. You can select the name of a saved set of user preferences in the list box to load those settings into each tab sheet.
  • Page 115 [Auto Color Detection] The document is detected as black-and-white or color before the scanned image is saved. Selecting this mode enables the [Setting] button for opening the [Auto Image Type Detection Settings] dialog box, where you can make settings for auto image type detection.
  • Page 116 Hint • When the [Scan Options] on the [Basic] tab sheet is set to [Scan Single Page] for the TWAIN driver, the scanning side is set to [Simplex] and cannot be changed. (See “[Scan Options] (TWAIN driver only)” on p. 8-9.) •...
  • Page 117 IMPORTANT • Selecting [High-Quality Moire Reduction] produces high- quality images, but the scanning speed is slower. • If [High-Quality Moire Reduction] is selected, [Auto-detection] is selected for the document size, the color mode is set to [24- bit Color], and the scanning side is [Duplex], the scanner may run out of memory and be unable to scan the entire document.
  • Page 118 ■ Mode-Dependent Function Limitations The following tab sheet functions are partially disabled according to the selected mode. For details on the [Brightness] tab sheet settings, see “[Brightness] Tab Sheet” on p. 8-12. Settings Tab Sheet Basic Image processing Black and White ✔ ✔ ✔ ✔ ✔ ✔...
  • Page 119 ■ [Scan Area] Dialog Box In this dialog box you can define the area of the document page to scan on a selected page size, and register non- standard document page sizes. The Scan Area dialog box is different for ISIS and TWAIN drivers: for the TWAIN driver, one of two dialog box types is displayed, depending on the application program used.
  • Page 120: [Brightness] Tab Sheet

    Area Window The size indicated for the Area panel corresponds to the page size setting, and the area within the panel indicates the current scanning area. Hint • The scanning area can be adjusted by dragging the handles (■) bordering the Area panel with your mouse. •...
  • Page 121 Hint If all of the settings on the [Brightness] tab sheet are disabled, the gamma setting is set to Custom. (See “[Gamma Settings] Dialog Box” on p. 8-14.) The availability of brightness and contrast settings are as follows, according to the mode setting on the [Basic] tab sheet.
  • Page 122 ■ [Gamma Settings] Dialog Box Use the [Gamma Settings] dialog box to adjust the gamma correction value. [Custom] Check Box Select this check box to set custom gamma correction. Select Select the side and color for custom setting. Hint The color bar and color of the sample image are changed to show the specified color.
  • Page 123: [Image Processing] Tab Sheet

    [Export] button Clicking this button exports the custom gamma curve settings as a gamma table file (*.pxg). Chapter 8 ISIS/TWAIN Driver Settings [Image processing] Tab Sheet The [Image processing] tab sheet provides settings affecting the processing of scanned images. Some settings may be disabled, depending on the mode settings on the [Basic] tab sheet.
  • Page 124 Document Orientation Specify a rotation angle to correct the orientation of images. Hint Scanned images are rotated as follows, according to the orientation of loaded documents and the selected angle. Feeder Document: Face Up Document Orientation 0 degrees 90 degrees 180 degrees (Clockwise) Output...
  • Page 125: [Others] Tab Sheet

    Color drop-out These selections are enabled for scanning modes other than 24-bit Color, so that you can select a primary color (red, green, blue) or gray to be ignored (dropped out) or enhanced. The [Setting] buttons are enabled when [Drop-out color Custom] or [Custom Color Enhance] is selected, so that you can specify a color range in the [Color Settings] dialog box for drop-out or enhancement.
  • Page 126 [JPEG Transfer] Check Box When this check box is selected, scanned image data is always compressed to JPEG format within the scanner for output to the computer. Hint • Scanned image data is output from the scanner as an uncompressed or JPEG transfer, depending on instructions from the ISIS/TWAIN driver or application program.
  • Page 127 [Setting] Button This button is enabled when [Detect by Ultrasonic] is selected, and displays the [Detect Double Feed Setting] dialog box. In the [Detect Double Feed Setting] dialog box, you can select the sensor position for detection and set a non- detection area so that the area where a stamp or label is affixed to the document page is not detected as a double feed.
  • Page 128 [Setting] Button This button is enabled when [Automatic Feeding] is selected, and allows you to set the delay time from when a loaded document is detected until scanning starts. Batch Separation Items available for selection depend on the Feeding Option setting: select batch separation timing (for when to start scanning) according to the batch separation capabilities provided by the application program.
  • Page 129 Patchcode Orientation (ISIS driver only) This function is enabled when the optional patchcode decoder is installed and batch separation is set to [Patchcode]. Set the orientation to match that of the patchcode of the patchcode sheet. Hint Settings for various patchcode types and orientations on document pages are as follows.
  • Page 130 [Enable Barcode Detection] Check Box Select this check box to detect barcodes in scanned documents. Hint • Barcode detection only applies to barcodes within the scanning area. • To detect only certain barcodes when scanning documents with multiple barcodes, you can set the detection area with the barcode area setting.
  • Page 131 Code 39 Detect Code 39 barcodes. [Enable] Detect and read Code 39 barcodes. [Full Ascii] Read barcodes in Full ASCII Code. [Checksum] Read the checksum included in barcodes. [Output Checksum] This check box is enabled when [Checksum] is selected, and outputs the read checksum. [Output ST/SP] Select this check box to output Start and Stop codes.
  • Page 132: [Pre Imprinter] And [Post Imprinter] Tab Sheets

    Detect UPC-A/UPC-E barcodes. [Enable] Check Box Detect and read UPC-A/UPC-E barcodes. [Addon] Set how to handle addon codes included in barcodes. Off: Ignore addon codes. On: Read addon codes. Auto: Detect and read addon codes automatically. [Checksum] This check box is enabled when [Checksum] is selected, and outputs the read checksum.
  • Page 133 The [Post Imprinter] tab sheet allows you to imprint/add any character string or counter on scanned documents. The [Imprinter] check box is enabled only if the optional pre- imprinter unit is installed. ■ [Pre Imprinter] and [Post Imprinter] Tab Sheet Settings You can configure the following settings on the [Pre Imprinter] and [Post Imprinter] tab sheets.
  • Page 134 [Double counter with number of characters] abbreviation: <CxCx> A dialog box appears in which to specify the number of characters of the double counter. A counter of the specified number of characters will be imprinted or added on scanned images. [Current time] abbreviation: <TIME>...
  • Page 135 Orientation Specify the orientation of characters to be imprinted or added. Hint Text orientation relative to the feeding direction is as follows. Orientation 0 degrees 90 degrees 180 degrees Print Imprinter Font Specify the font size of characters to be imprinted or added.
  • Page 136 ■ [First Counter] and [Second Counter] Dialog Boxes Make settings for add-on counters. [Start Value] Enter the start value for the counter. [Increment] Enter the increment value for the counter. The counter increases by the value entered here. [Increment Trigger] Specifies the type of event that triggers a counter increment.
  • Page 137: Chapter 9 Job Registration Tool Settings

    Chapter 9 Job Registration Tool Settings 1. Before Use... 9-2 Job Function...9-2 Starting the Job Registration Tool...9-2 2. Job Registration Tool... 9-3 3. Settings Dialog Boxes... 9-5 [New/Editing] Dialog Box...9-5 [Admin] Dialog Box...9-8...
  • Page 138: Before Use

    Starting the Job Registration Tool Follow the procedure below to start the Job Registration Tool. Click the [Start] button, and then click [All Programs] - [Canon DR-X10C] - [Job Registration Tool]. Chapter 9 Job Registration Tool Settings “About the Job Function” (see...
  • Page 139: Job Registration Tool

    Job Registration Tool The Job Registration Tool consists of the main window below and the [New/Editing] and [Admin] dialog boxes. For details on the dialog boxes, see the description of each dialog box. Menu Bar [Edit] Menu Select a job from the job list, and register a new job or edit, copy, or delete the job.
  • Page 140 Job List Displays the job numbers (01 to 99) and job titles. Job Information Displays the information for the job selected in the job list. [Close] Button Ends the Job Registration Tool. Chapter 9 Job Registration Tool Settings...
  • Page 141: Settings Dialog Boxes

    Settings Dialog Boxes The settings dialog boxes of the Job Registration Tool include the [New/Editing] dialog box and [Admin] dialog box. For details, see the description of each dialog box. [New/Editing] Dialog Box In the [New/Editing] dialog box, you can register new jobs and edit registered jobs.
  • Page 142 Scanner Settings Press the [Setting] button to configure scanner settings. [Save to My Pictures folder] Check Box Select this check box to save image files to the My Pictures folder of the user logged in to Windows. Hint • The name displayed for My Pictures differs depending on the name of the folder in the Windows you are using.
  • Page 143 [Access setting] Button This button is enabled when the [Save to My Pictures folder] check box is not selected, and allows you to enter the user name and password required to access the shared network folder specified for [Save in folder]. IMPORTANT Access to shared network folders may be restricted to users with certain access permission.
  • Page 144: [Admin] Dialog Box

    [Compression] Check Box Select this check box to compress images saved to files. Black and white (binary) images are compressed in CCITT Group 4 format, and grayscale and color images in JPEG format. When this check box is not selected, the saved files are much larger.
  • Page 145 [Warning Size] Enter the maximum total size for all files saved to the specified folder. IMPORTANT • When saving to removable storage media such as CD-R, specify the maximum capacity of the media. • When folder monitoring ([Display Warning Dialog]) is enabled, a warning message appears when starting to scan if the total size of the files in the specified folder exceeds the specified limit.
  • Page 146: Chapter 10 Practical Examples

    Chapter 10 Practical Examples 1. About Basic Condition Settings ... 10-2 Confirming the Basic Conditions for Scanning...10-2 2. Practical Examples ... 10-4 Scanning Documents of Unregistered Page Sizes ...10-4 Specifying the Scanning Area ...10-5 Configuring Scanner Settings According to the Purpose...10-6 Registering Your Settings ...10-11...
  • Page 147: About Basic Condition Settings

    About Basic Condition Settings This chapter provides an overview of the basic setting items that are the minimum requirements when configuring the scanner settings. For details on settings, see Chapter 8 “ISIS/TWAIN Driver Settings Dialog Confirming the Basic Conditions for Scanning When you scan a document, be sure to confirm the basic conditions [Mode], [Page Size], [Dots per inch], and...
  • Page 148 Dots per inch Select the scanning resolution. Hint Higher resolutions provide clearer images, but produce larger files. Scanning Side Select which page side(s) to scan. Hint • If the scanning side is set to [Skip Blank Page], the images of blank pages are deleted when the images are saved.
  • Page 149: Practical Examples

    Practical Examples This section provides an overview of which items to set according to the purpose when configuring the scanning settings. For details on settings, see Chapter 8 “ISIS/TWAIN Driver Settings Dialog Scanning Documents of Unregistered Page Sizes Configuring the following settings allows you to scan a document of an unregistered page size.
  • Page 150: Specifying The Scanning Area

    ■ Scanning documents wider than the feeder inlet (Folio Scan) When you want to scan a document that is wider than the feeder inlet, you can scan the document if you fold the document into two, load it into the feed tray, and set the scanning side setting to [Folio].
  • Page 151: Configuring Scanner Settings According To The Purpose

    Hint • With the TWAIN driver, load the document you want to specify the area of and press the [Preview] button to scan the document and display the preview image in the Area panel. You can then specify the area from the displayed preview image.
  • Page 152 ■ When you want to skip or enhance intermediate colors Select an intermediate color in [Color drop-out] on the [Image processing] tab sheet. The Color Settings dialog box is displayed, and you can specify the color range of the intermediate colors to ignore (drop out) or enhance.
  • Page 153 ■ When you want to change the brightness on the front and back sides to scan a document with front and back sides of different densities. Set the brightness of the back side on the [Brightness] tab sheet. (See p. 8-13.) Hint The brightness of the back side cannot be changed when you are using advanced enhancement for scanning.
  • Page 154 ■ When you want to save black and white images and color images separately when scanning a mixture of black and white documents and color documents When documents are scanned while the mode is set to [Auto Color Detection] on the [Basic] tab sheet, the document colors are detected and black and white images and color images are saved separately.
  • Page 155 ■ When you want to remove the black spots from scanned images when scanning documents with punch holes (when the background is set to black) When the background color is set to black on the [Others] tab sheet, select [Punch Hole Removal] on the [Image processing] tab sheet.
  • Page 156: Registering Your Settings

    ■ When you want to delete the images of the blank pages in two-sided documents If you set the scanning side setting to [Skip Blank Page] on the [Basic] tab sheet, the images of blank pages in the document are deleted. (See p.
  • Page 157 CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC.

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