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Canon IMAGEFORMULA DR-X10C Reference Manual

Canon all in one printer - laser printer scanner user manual
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Reference Guide
Please read this manual before using the scanner.
After you finish reading this manual, keep it in a safe place
for future reference.



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  Summary of Contents for Canon IMAGEFORMULA DR-X10C

  • Page 1 Reference Guide Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
  • Page 2 In consideration of the right to use the SOFTWARE, you agree to abide by the terms and conditions of this Agreement. 1. GRANT OF LICENSE: Canon grants you the personal, non- exclusive right to use the SOFTWARE only on a single computer.
  • Page 3 NO AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON. Should you have any questions concerning this Agreement, or if you desire to contact Canon for any reason, please write to Canon’s local affiliate.
  • Page 4 If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A. Inc. One Canon Plaza, Lake Success NY 11042, U.S.A. Tel. No. (516)328-5000 RADIO INTERFERENCE REGULATIONS (For 120 V models)
  • Page 5 DR-X10C: Model M11063 Trademarks • Canon and the Canon logo are registered trademarks of Canon Inc. in the United States and may also be trademarks or registered trademarks in other countries. • imageFORMULA is a trademark of Canon Electronics Inc.
  • Page 6: Manuals For The Scanner

    Introduction Thank you for purchasing the Canon imageFORMULA DR-X10C Document Scanner. Please read this and the following manuals thoroughly before using the scanner to become acquainted with its capabilities and make the most of its many functions. After reading the manuals, store them in a safe place for future reference.
  • Page 7: Symbols Used In This Manual

    To use the scanner safely, always pay attention to these cautions. IMPORTANT Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the scanner correctly, and avoid damage to the scanner. Hint Indicates a clarification of an operation, or contains additional explanations for a procedure.
  • Page 8: Table Of Contents

    Introduction ... v Manuals for the Scanner ...v Symbols Used in This Manual ... vi How This Manual is Organized... vi Chapter 1 Before You Start Using the Scanner 1. Important Safety Instructions ... 2 Installation Location... 2 Power ... 2 Moving the Scanner...
  • Page 9 Chapter 1 Before You Start Using the Scanner 1. Important Safety Instructions ... 2 Installation Location ...2 Power ...2 Moving the Scanner ...3 Handling ...3 Disposal ...5 2. Features... 6 3. Names and Functions of Parts... 10 Front View, Feeder Inlet, and Eject Outlet ...10 Rear View...11...
  • Page 10: Important Safety Instructions

    Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation Location The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements.
  • Page 11: Moving The Scanner

    ● If you have any questions regarding the power supply, contact your local authorized Canon dealer or service representative for further information. Moving the Scanner ● The scanner weights about 86 lbs (39 kg).
  • Page 12 OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. ■ Do not locate the scanner in a humid or dusty location.
  • Page 13: Disposal

    ■ Do not wear loose clothing or jewelry that may get caught in the scanner while you are using it. This may result in personal injury. Be extra careful of neckties and long hair. If anything becomes caught in the scanner, immediately disconnect the power cord to stop the scanner.
  • Page 14: Features

    The main features of the DR-X10C are described below. Refer to the User Manual for detailed information. Scanner Features ● Fast Document Feeding The scanner can scan up to 100 document sheets per minute of LTR/A4-size paper in black and white, grayscale, and color scanning modes.
  • Page 15 The scanner stops feeding when a double feed is detected by comparing document lengths. * Using the length of the first document page as a reference, the scanner detects a double feed when a page of a different length is fed. ● Prescan...
  • Page 16 Monthly Report Image with Binding Holes Image with Binding Holes ● Skip Blank Page The scanner scans both sides of a document and skips saving the image of any side it determines to be a blank page. Monthly Report Monthly Report...
  • Page 17 The following functions are provided to prevent dust or paper particles from adhering to the scanning glass and affecting images. Blower: Airflow from a fan inside the scanner blows paper particles from the scanning glass. Dust Wiper: Before scanning, a brush mounted on a roller on the opposite side of the scanning glass rotates to remove paper particles from the glass.
  • Page 18: Names And Functions Of Parts

    Scanned documents are output here. b Document Feed Tray Load documents to be scanned. c Power Switch Turns the scanner ON and OFF. d Control Panel (See p. 11.) e Document Guides Adjust to match the width of documents, so that ejected documents stack neatly.
  • Page 19: Rear View

    Ventilation Holes (Exhaust Fan) Exhausts heat from inside the scanner. CAUTION Do not block the ventilation holes. Doing so could cause the scanner to overheat, creating a fire hazard. Control Panel a Display Panel Displays the user mode, job info, and messages.
  • Page 21: Chapter 2 Basic Operation

    Chapter 2 Basic Operation 1. Turning the Power ON and OFF ... 14 About the Power Switch ...14 2. Documents... 15 Acceptable Documents ...15 3. Document Feed and Eject Trays ... 17 Preparing the Document Feed Tray...17 Adjusting the Document Guides...18 Preparing the Document Eject Tray ...20 4.
  • Page 22: Turning The Power On And Off

    • After turning the scanner OFF, wait at least ten seconds before turning it back ON. • If the scanner is connected via SCSI cable, always turn the scanner ON before turning the computer ON. If you turn the computer ON before the scanner, it may not recognize the scanner properly.
  • Page 23: Documents

    Documents The DR-X10C scanner can scan documents ranging in size from business cards and checks to 11" × 17"/A3 size. The size and type of paper that can be fed depends on the feeding method. Acceptable Documents The scanner can feed the following document sizes.
  • Page 24 Extremely thin, Torn documents translucent paper Documents with paper clips or staples • To scan bound multi-page documents such as invoice booklets, place the bound edge against the feeder inlet and scan by manual feeding. • To use the Long Document Mode, feed document pages manually, one after another.
  • Page 25: Document Feed And Eject Trays

    ■ Closing the Document Feed Tray To close the Document Feed Tray, lift it gently so that the sides of the tray hook into the scanner body, then press it in at both sides. Hint...
  • Page 26: Adjusting The Document Guides

    ■ Document Guides Unlock the document guides by gently pressing both sides of either guide (a), and sliding the document guides to match the width of your document (b). Hint The positions of the left and right document guides can also be locked independently for off-center loading.
  • Page 27 Load your documents against the left feed guide. Lock the left document guide (a) by pulling out the lock lever, then slide the right document guide to the right edge of your documents (b). Lock the right document guide (a), and unlock the left document guide (b).
  • Page 28: Preparing The Document Eject Tray

    Slide the right document guide all the way to the right. Unlock the left document guide. Preparing the Document Eject Tray The Eject Tray includes two Document Eject Guides, the Eject Tray Extension and Eject Paper Stopper, to be adjusted to match the length of your documents.
  • Page 29: Document Eject Tray Extension

    ■ Document Eject Tray Extension Pull out the tray extension to match the length of your document. ■ Eject Paper Stoppers Raise the appropriate Eject Paper Stopper to stop ejected documents from spilling out of the eject tray. Hint The eject paper stoppers are attached to the document tray extension, so you can adjust their positions by moving the tray extension to suit your document length.
  • Page 30: Document Feeding Methods

    Document Feeding Methods Two document feeding methods are available: Continuous Feeding, which feeds documents automatically from the document tray by the pickup roller; and Manual Feeding, which requires one document at a time to be positioned manually for transport by the feed roller, while the pickup roller is disabled.
  • Page 31 Hint • The [Bypass Mode] key is linked to the [Manual Feeding] Feed Option setting of the ISIS/TWAIN driver. • When the [Bypass Mode] key on the control panel is pressed or the [Manual Feeding] Feed Option is selected, the [Bypass Mode] key lights and the Document Feed Tray rises.
  • Page 32: Scanning

    Scanning operations can be controlled by a scanning application program such as the CapturePerfect 3.0 software included with the scanner, or directly from the control panel of the DR-X10C, using the Job Function. This section describes the Job Function and provides an overview of CapturePerfect 3.0.
  • Page 33: Captureperfect 3.0

    CapturePerfect 3.0 CapturePerfect 3.0 is an ISIS-compatible application developed for Canon document scanners. CapturePerfect 3.0 includes the following modes. Select the desired scan mode from the Scan menu to perform scanning. For more information on CapturePerfect 3.0, refer to the CapturePerfect 3.0 Operation Guide.
  • Page 34: Using Captureperfect

    CapturePerfect 3.0 starts. From the [Scan] menu, select [Select Scanner]. The [Select Scanner] dialog box opens. Select [Canon DR-X10C] and click [Settings]. IMPORTANT If [Canon DR-X10C] is not displayed in the list of scanners, you must re-install the ISIS/TWAIN driver.
  • Page 35 If you select [Default] in the ISIS driver properties dialog box, that setting is applied here. Click [OK] to finish scanner selection. From the [Scan] menu, select [Scanner Setting]. The Properties dialog box for the ISIS driver opens. Set the scan settings.
  • Page 36 Feeding] is selected, once you have started scanning, each document placed in the Document Feed Tray is scanned, and when no document is loaded, the scanner enters the standby state. • If the [Automatic Feeding] Feed Option is enabled, scanning...
  • Page 37: Clearing A Paper Jam Or Double Feed Error

    • When removing jammed paper, take care not to cut your hands on the edges of the paper • Make sure to remove all of the jammed paper. Torn paper remaining in the scanner may cause future jams or damage to the scanner.
  • Page 38: Handling A Double Feed

    IMPORTANT The Rapid Recovery System setting in the ISIS/TWAIN driver causes the following process to occur after a paper jam. • When the Rapid Recovery System is disabled, images scanned before the paper jam occurs are saved as files, scanning finishes, finished and an error message is displayed. In this case, restart scanning from the document page where the paper jam occurred, or from the beginning.
  • Page 39 • When the Rapid Recovery System is enabled, scanning pauses when a double feed is detected, and the following error message is displayed. ■ When the Rapid Recovery System is Disabled Return the document pages ejected as a result of double- feed detection to the top of the document stack yet to be scanned, and resume scanning.
  • Page 41: Chapter 3 Maintenance

    Chapter 3 Maintenance 1. Regular Maintenance... 34 Cleaning the Scanner... 34 Cleaning the Glass and Rollers...35 Opening and Closing the Upper Unit ...35 Cleaning Rollers with a Cleaning Sheet...36 Cleaning the Glass...37 Cleaning the Platen Rollers...38 Cleaning the Pickup and Feed Rollers...39 Cleaning the Retard Roller...41...
  • Page 42: Regular Maintenance

    • Do not use spray cleaners to clean the scanner. Precision mechanisms may get wet and malfunction. • Never use paint thinner, alcohol, or other organic solvents to clean the scanner. Such solvents may deform or discolor the exterior of the scanner, and cause other damage.
  • Page 43: Cleaning The Glass And Rollers

    Cleaning Mode of the User Mode, using a cleaning sheet. (See “Cleaning Rollers with a Cleaning Sheet” on p. 36.) Opening and Closing the Upper Unit To clean the inside of the scanner, carefully follow this procedure to open and close the upper unit. CAUTION When opening and closing the upper unit, be careful not to get your fingers caught, as this may result in personal injury.
  • Page 44: Cleaning Rollers With A Cleaning Sheet

    • Each cleaning sheet is used several times to clean one side of the rollers. • Cleaning sheets can be purchased as consumables. For details, contact your local authorized Canon dealer or service representative. Product Name: Cleaning Sheets (package of 30) Product Code: 2418B002 ■...
  • Page 45: Cleaning The Glass

    Scratches on the scanning glass may cause spots or streaks on scanned images, as well as feeding errors. If you find a scratch on the scanning glass, contact your local authorized Canon dealer or service representative to have the glass replaced.
  • Page 46: Cleaning The Platen Rollers

    Wipe any dust off the scanning glass with a clean, dry cloth. Press the Stop key to turn off the lamp. Stop Key Carefully lower the upper unit (a). Press down on both sides of the upper unit to ensure that it is securely closed.
  • Page 47: Cleaning The Pickup And Feed Rollers

    Clean the black and white surfaces of the rollers by wiping horizontally with a moistened, wrung-out cloth. IMPORTANT When cleaning, be careful not to bend the sheet over the roller. The location of the sheet for the lower platen roller is in front of the roller.
  • Page 48 Set the pickup roller (a) in place and push the mounting lever (b) back to secure it. Align the notches in the shaft of the feed roller with the pins on the shaft in the scanner, and place the feed roller into position.
  • Page 49: Cleaning The Retard Roller

    Push the feed roller lock lever up (a) and move it to the left (b) to lock the feed roller in place. Push the roller cover up until it clicks into place. IMPORTANT When opening and closing the roller cover, be careful not to touch the glass (staple detection window).
  • Page 50 Use a moistened, well wrung-out cloth to wipe off any dirt from the roller. ■ Reinstalling the Retard Roller Set the retard roller into place in the scanner. Align the notches in the roller with the shaft pins in the scanner, then slide the roller lock lever in the direction indicated by the arrow.
  • Page 51 Replace the roller cover. Push the front of the roller cover in until it clicks into place. Carefully lower the upper unit (a). Press down on both sides of the upper unit to ensure that it is securely closed.(b)
  • Page 52: Replacing The Transport Rollers

    • Messages on the display panel can be cleared by pressing the Stop key. However, the messages will continue to be displayed each time the scanner is turned ON until the roller counter is reset. • Make sure to reset the roller counter when replacing the rollers.
  • Page 53 Chapter 4 Practical Examples 1. Messages... 46 2. Troubleshooting ... 49 Status Display ...46 Error Messages...47 Trouble Categories...49 Problem and Solution... 49...
  • Page 54: Messages

    Messages There are two types of display panel messages: “status indicator messages” and “error messages” that appear when the scanner encounters a problem. Status Display The following messages appear on the display panel to indicate the scanner’s operating state: ■ Counting...
  • Page 55: Error Messages

    ■ Call for Service Error Code: Exxx (excluding E021) Problem: Internal scanner error. Solution: Turn the power OFF, and restart the scanner. If this does not solve the problem, make a note of the error code, and contact your Canon service representative.
  • Page 56: Double Feed

    ■ Tray Error Error Code: E021 Problem: An error has occurred with the Document Feed Tray. Solution: Turn the power OFF, and restart the scanner. ■ Count Mismatch Error Code: U001 Problem: The specified count has not yet been reached.
  • Page 57: Troubleshooting

    Troubleshooting This section describes the problems that may occur during use of the scanner and how to solve them. Trouble Categories The following trouble categories are addressed: • The Scanner Does Not Turn ON (See p. 49) • The Scanner Is Not Recognized (Connecting via USB) (See p.
  • Page 58: Scanning Is Not Performed

    Job Registration Tool. IMPORTANT • It the scanner does not operate because of a system error, turn the scanner OFF and wait at least 10 seconds before turning it back ON. If errors continue to occur, reboot the scanner and computer.
  • Page 59 • Replacement rollers can be purchased as consumables. If performance is not improved after cleaning the rollers, contact your local Canon dealer or service representative to purchase a Roller Replacement Kit, and replace the rollers (pickup, feed and retard rollers). (See “Replacing the Transport Rollers” on p.
  • Page 60 If lines still appear on the image even after you clean the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. Problem The scanned image is abnormal for certain documents. Cause...
  • Page 61 Chapter 5 Appendix 1. Specifications... 54 Unit Specifications...54 Consumables ...56 External Dimensions ...57 2. Index ... 58...
  • Page 62: Chapter 5 Appendix 1. Specifications

    Specifications Unit Specifications Type Desktop sheet-fed scanner Scannable Document Requirements Width: 2" to 12.01" (50.8 mm to 305 mm) Length: 2.76" to 17.01" (70 to mm 432 mm) Weight: Page Separation Feeding: 14 lb to 32 lb bond (52 g/m to 128 g/m ) (0.06 mm to 0.15 mm)
  • Page 63 Scanning Speed (LTR/A4 landscape) Black and White 200 dpi Simplex 130 pages/min. Duplex 260 images/min. 300 dpi Simplex 130 pages/min. Duplex 256 images/min. 400 dpi Simplex 82 pages/min. Duplex 82 images/min. 600 dpi (speed priority) Simplex 80 pages/min. Duplex 80 images/min. 600 dpi (image quality priority) Simplex 32 pages/min.
  • Page 64: Consumables

    If this happens, replace the rollers, regardless of the page count. • For information about the roller replacement kit, contact your local authorized Canon dealer or service representative. Cleaning Sheets (Product Code: 2418B002) This is a package of cleaning sheets for cleaning the transport rollers.
  • Page 65: External Dimensions

    External Dimensions 22.17" (563 mm) 21.10" (536 mm) 33.90" (861 mm)
  • Page 66: Index

    Installation Location ...2 Introduction ...v Job Function ... 24 Maintenance ... 34 Manuals ...v Messages ...46 Moving the Scanner ...3 Opening/Closing the Upper Unit ...35 Paper Jams ...29 Part Names and Functions ...10 Power ... 2 turning ON/OFF ...14 Power Switch ...14 Problems and Solutions ...49...