Grandstream Networks UCM6510 User Manual page 238

Report Hold Time
Wait Time
Auto Record
Enable Destination
Queue Timeout
Failover Destination
Alert-Info
Enable Feature Codes
Agents

Click on to delete the call queue.

Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension
Postfix. Once configured, users could log in the call queue as dynamic agent.
unlimited. When the maximum value is reached, the caller will be treated
with busy tone followed by the next calling rule after attempting to enter the
queue.
If enabled, the UCM6510 will report (to the agent) the duration of time of
the call before the caller is connected to the agent. The default setting is
"No".
If enabled, users will be disconnected after the configured number of
seconds. The default setting is "No".
Note:
It is recommended to configure "Wait Time" longer than the "Wrapup Time".
If this option is enabled, the calls using this extension or trunk will be
automatically recorded.
If enabled, the incoming call for the call queue will be routed to the
destination configured in the next field if none of the agents answers the
call after ringing for a time of "Ring Timeout".
Configure the global timeout (in seconds) of this call queue. It must be larger
than the value of ring timeout. The call will be transferred to fail over
destination directly if this time is exceeded.
The call would be routed to this destination if no one in this ring group
answers the call. It can be set to Extension, Voicemail, Queues, Ring
Group, Voicemail Group, IVR, and External Number.
When present in an INVITE request, the alert-Info header field specifies and
alternative ring tone to the UAS.
Enable feature codes option for call queue. For example, *83 is used for
"Agent Pause"
Select the available users to be the static agents in the call queue. Choose
from the available users on the left to the static agents list on the right. Click
on to arrange the order.
UCM6510 IP PBX User Manual
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