Record New Ivr Prompt; Upload Ivr Prompt; Figure 128: Record New Ivr Prompt - Grandstream Networks UCM6510 User Manual

Record New IVR Prompt

In the UCM6510 web GUI->PBX->Internal Options->Custom Prompt page, click on "Record New IVR
Prompt" and follow the steps below to record new IVR prompt.

Specify the IVR file name.

Select the format (GSM or WAV) for the IVR prompt file to be recorded.

Select the extension to receive the call from the UCM6510 to record the IVR prompt.

Click the "Record" button. A request will be sent to the UCM6510. The UCM6510 will then call the
extension for recording the IVR prompt from the phone.

Pick up the call from the extension and start the recording following the voice prompt.

The recorded file will be listed in the IVR Prompt web page. Users could select to re-record, play or
delete the recording.

Upload IVR Prompt

If the user has a pre-recorded IVR prompt file, click on "Upload IVR Prompt" in web GUI->PBX->Internal
Options->IVR Prompt page to upload the file to the UCM6510. The following are required for the IVR
prompt file to be successfully uploaded and used by the UCM6510:

PCM encoded.

16 bits.

8000Hz mono.

In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix.

File size under 5M.

Figure 128: Record New IVR Prompt

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