Call Queue; Configure Call Queue; Table 77: Call Queue Configuration Parameters; Figure 143: Call Queue - Grandstream Networks UCM6510 User Manual

The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be hold until next representative is available
in the system. This sections describes the configuration of call queue under web GUI->PBX->Call
Features->Call Queue.

Configure Call Queue

Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.

Click on "Create New Queue" to add call queue.

Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.
Extension
Name
Strategy

CALL QUEUE

Figure 143: Call Queue

Table 77: Call Queue Configuration Parameters

Configure the call queue extension.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.

Least Recent
Ring the agent who has been called the least recently.

Fewest Calls
Ring the agent with the fewest completed calls.

Random
Ring a random agent.

Round Robin
Ring the agents in Round Robin scheduling with memory.
The default setting is "Ring All".
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