Ivr; Configure Ivr; Table 70: Ivr Configuration Parameters - Grandstream Networks UCM6510 User Manual

Configure IVR

IVR configurations can be accessed under the UCM6510 web GUI->PBX->Call Features->IVR. Users
could create, edit, view and delete an IVR.

Click on "Create New IVR" to add a new IVR.

Click on to edit the IVR configuration.

Click on to delete the IVR.
Basic Settings
Name
Extension
DID Destination
Dial Trunk
Permission

IVR

Table 70: IVR Configuration Parameters

Configure the name of the IVR. Letters, digits, _ and - are allowed.
Enter the extension number for users to access the IVR.
This option shows up only when "By DID" is selected. This controls the
destination that can be reached by the external caller via the inbound
route. The DID destination are:

Extension

Conference

Call Queue

Ring Group

Paging/Intercom Groups

Voicemail Groups

Fax Extension

Dial By Name

All
If enabled, all callers to the IVR is allowed to use trunk. The permission
must be configured for the users to use the trunk first. The default setting
is "No".
Assign permission level for outbound calls if "Dial Trunk" is enabled. The
available permissions are "Internal", "Local", "National" and "International"
from the lowest level to the highest level. The default setting is "Internal".
If the user tries to dial outbound calls after dialing into the IVR, the
UCM6510 will compared the IVR's permission level with the outbound
route's privilege level. If the IVR's permission level is higher than (or equal
to) the outbound route's privilege level, the call will be allowed to go
through.
UCM6510 IP PBX User Manual
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