Grandstream Networks UCM6510 User Manual page 237

Music On Hold
Leave When Empty
Dial in Empty Queue
Permission
Dynamic Login Password
Replace Caller ID
Ring Time Out
Wrapup Time
Retry Time
Max Queue Length
Select the Music On Hold class for the call queue.
Note:
Music On Hold classes can be managed from web GUI-> PBX->Internal
Options->Music On Hold.
Configure whether the callers will be disconnected from the queue or not if
the queue has no agent anymore. The default setting is "Strict".

Yes
Callers will be disconnected from the queue if all agents are paused or
invalid.

No
Never disconnect the callers from the queue when the queue is empty.

Strict
Callers will be disconnected from the queue if all agents are paused,
invalid or unavailable.
Configure whether the callers can dial into a call queue if the queue has no
agent. The default setting is "No".

Yes
Callers can always dial into a call queue.

No
Callers cannot dial into a queue if all agents are paused or invalid.

Strict
Callers cannot dial into a queue if the agents are paused, invalid or
unavailable.
Assign permission level to the user. The available permissions are
"Internal", "Local", "National" and "International" from the lowest level to the
highest level. The default setting is "Internal".
If enabled, the configured PIN number is required for dynamic agent to log
in. The default setting is disabled.
If enabled, the UCM will replace the caller display name with the Call Queue
name the caller know whether the call is incoming from a direct extension
or a Call Queue.
Configure the number of seconds an agent will ring before the call goes to
the next agent. The default setting is 15 seconds.
Configure the number of seconds before a new call can ring the queue after
the last call on the agent is completed. If set to 0, there will be no delay
between calls to the queue. The default setting is 15 seconds.
Configure the number of seconds to wait before ringing the next agent.
Configure the maximum number of calls to be queued at once. This number
does not include calls that have been connected with agents. It only
includes calls not connected yet. The default setting is 0, which means
UCM6510 IP PBX User Manual
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