Grandstream Networks UCM6510 IP PBX User Manual
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Grandstream Networks UCM6510 IP PBX User Manual

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UCM6510 IP PBX
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Summary of Contents for Grandstream Networks UCM6510 IP PBX

  • Page 1 Grandstream Networks, Inc. UCM6510 IP PBX User Manual...
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  • Page 3: Table Of Contents

    UCM6510 IP PBX User Manual Index CHANGE LOG ................... 15 FIRMWARE VERSION 1.0.1.12 ......................15 FIRMWARE VERSION 1.0.0.25 ......................16 WELCOME ....................17 PRODUCT OVERVIEW ................19 FEATURE HIGHTLIGHTS ........................19 TECHNICAL SPECIFICATIONS ......................19 INSTALLATION ..................23 EQUIPMENT PACKAGING ......................... 23 CONNECT YOUR UCM6510 ......................
  • Page 4 CREATE NEW IAX EXTENSION ....................102 BATCH ADD EXTENSIONS ......................106 BATCH ADD SIP EXTENSIONS ....................106 EDIT EXTENSION ..........................109 EXPORT EXTENSIONS ........................110 IMPORT EXTENSIONS........................111 EMAIL TO USER ..........................112 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 2 of 277...
  • Page 5 DURING THE CONFERENCE ....................164 RECORD CONFERENCE ......................165 IVR ......................167 CONFIGURE IVR ..........................167 CREATE IVR PROMPT ........................169 RECORD NEW IVR PROMPT ....................169 UPLOAD IVR PROMPT ......................170 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 3 of 277...
  • Page 6 SAMPLE CONFIGURATION TO RECEIVE FAX FROM PSTN LINE ..........196 SAMPLE CONFIGURATION FOR FAX-TO-EMAIL ................198 ASTERISK MANAGER INTERFACE (RESTRICTED ACCESS) .... 199 FOLLOW ME ................... 201 ONE-KEY DIAL ..................203 DISA ......................205 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 4 of 277...
  • Page 7 SIP SETTINGS/GENERAL ........................ 231 SIP SETTINGS/MISC ........................232 SIP SETTINGS/SESSION TIMER ..................... 232 SIP SETTINGS/TCP and TLS ......................233 SIP SETTINGS/NAT .......................... 234 SIP SETTINGS/TOS.......................... 235 STATUS AND REPORTING ..............237 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 5 of 277...
  • Page 8 RESET AND REBOOT ........................271 SYSLOG ............................271 TROUBLESHOOTING ........................272 ETHERNET CAPTURE ......................272 IP PING ............................272 TRACEROUTE ........................... 273 PRI/SS7/MFC/R2 SIGNALING TRACE ..................274 ANALOG RECORD TRACE ....................... 274 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 6 of 277...
  • Page 9 E&M IMMEDIATE RECORD TRACE ..................275 SERVICE CHECK ........................275 EXPERIENCING THE UCM6510 SERIES IP PBX ........277 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 7 of 277...
  • Page 10 Table of Tables UCM6510 IP PBX User Manual Table 1: Technical Specifications ........................ 19 Table 2: UCM6510 Equipment Packaging ....................23 Table 3: LCD Menu Options ........................28 Table 4: UCM6510 LED INDICATORS ....................... 29 Table 5: UCM6510 Network Settings->Basic Settings ................35 Table 6: UCM6510 Network Settings->802.1X ...................
  • Page 11 Table 75: SIP Settings/ToS ........................235 Table 76: Trunk Status ..........................238 Table 77: Extension Status ........................239 Table 78: Agent Status ..........................240 Table 79: Interface Status Indicators ......................241 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 9 of 277...
  • Page 12 Table 87: CDR API URI Parameters ......................257 Table 88: Network Upgrade Configuration ....................264 Table 89: Data Sync Configuration ......................268 Table 90: Cleaner Configuration ....................... 270 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 10 of 277...
  • Page 13 Table of Figures UCM6510 IP PBX User Manual Figure 1: UCM6510 Front View ........................23 Figure 2: UCM6510 Back View ........................23 Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out ................24 Figure 4: UCM6510 web GUI Login Page ....................30 Figure 5: UCM6510 web GUI Language .....................
  • Page 14 Figure 76: Conference Recording ......................166 Figure 77: Click On Prompt To Create IVR Prompt .................. 169 Figure 78: Record New IVR Prompt ......................169 Figure 79: Upload IVR Prompt ........................170 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 12 of 277...
  • Page 15 Figure 116: Extension Status ........................239 Figure 117: Queue Status ......................... 240 Figure 118: Conference Room Status ....................... 241 Figure 119: Digital Channels Status ......................244 Figure 120: Parking Lot Status ........................245 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 13 of 277...
  • Page 16 Figure 149: PING ............................273 Figure 150: Traceroute ..........................273 Figure 151: Troubleshooting Analog Trunks ..................... 274 Figure 152: E&M Immediate Record Trace ....................275 Figure 153: Service Check ........................275 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 14 of 277...

  • Page 17: Ucm6510 Ip Pbx User Manual

    Added office time and holiday setting support [OFFICE TIME] [HOLIDAY]  Added time condition for call forward [EXTENSIONS]  Added support to monitor FXO trunk using SLA [SLA STATION] Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 15 of 277...

  • Page 18: Firmware Version 1.0.0.25

    Added ability to prepend digits/trunk name to inbound calls’ caller ID [Table 46: Inbound Rule Configuration Parameters]  Modified Static Routes Interface display when network method is changed [STATIC ROUTES] FIRMWARE VERSION 1.0.0.25  This is the initial version. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 16 of 277...

  • Page 19: Welcome

    WELCOME Thank you for purchasing Grandstream UCM6510 IP PBX appliance. The UCM6510 is an innovative IP PBX appliance for E1/T1/J1 networks that brings enterprise-grade unified communications and security protection to enterprises, small-to-medium businesses (SMBs), retail environments and residential settings in an easy-to-manage fashion. Powered by an advanced hardware platform and revolutionary software...
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  • Page 21: Product Overview

    PSTN Line FXO Ports 2 RJ11 ports (both with lifeline capability in case of power outage) T1/E1/J1 Interface 1 RJ45 port Network Interfaces Dual Gigabit ports (switched or routed) with PoE; Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 19 of 277...
  • Page 22 Physical Universal Power Supply Input: 100-240VAC, 50-60Hz; Output: DC+12VDC, 1.5A Physical Unit Weight: 2.165 KG; Package weight: 3.012 KG Dimensions 440mm (L) x 185mm (W) x 44mm (H) Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 20 of 277...
  • Page 23 A-TICK: AS/NZS CISPR 22 Class B, AS/NZS CISPR 24, AS/NZS Compliance 60950, AS/ACIF S002  ITU-T K.21 (Basic Level); UL 60950 (power adapter)  T1: TIA-968-B Section 5.2.4  E1: TBR12/TBR13, E1: AS/ACIF Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 21 of 277...
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  • Page 25: Installation

    Yes ( x 1) CONNECT YOUR UCM6510 CONNECT THE UCM6510 Figure 1: UCM6510 Front View Figure 2: UCM6510 Back View Follow the steps below to connect the UCM6510 for initial setup: Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 23 of 277...

  • Page 26: Figure 3: Ucm6510 T1/E1/J1 Crossover Cable Pin-Out

    UCM6510 package. Please see T1/E1/J1 crossover cable pin-out in the figure below: Figure 3: UCM6510 T1/E1/J1 Crossover Cable Pin-out Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 24 of 277...

  • Page 27: Safety Compliances

    If the device was purchased directly from Grandstream Networks, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned. Grandstream Networks reserves the right to remedy warranty policy without prior notification.
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  • Page 29: Getting Started

    15 seconds.  LCD Backlight The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 27 of 277...

  • Page 30: Table 3: Lcd Menu Options

    Clock) test pattern. Check the system time from LCD idle screen by pressing "DOWN" button, or from web GUI->System Status->General page. After the test, reboot the device manually and the device will display the correct Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 28 of 277...

  • Page 31: Use The Led Indicators

    Fast Blinking (0.5s on/0.5s off): No cable is connected; or connected but the link is not T1/E1/J1 working at all. Slow Blinking (1s on/1s off): Connected but the link is only working one-way Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 29 of 277...

  • Page 32: Use The Web Gui

    4. Enter the administrator’s login and password to access the web configuration menu. The default administrator's username and password is "admin" and "admin". It is highly recommended to change the default password after login for the first time. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 30 of 277...

  • Page 33: Web Gui Configurations

    Maintenance: To perform firmware upgrade, backup configurations, cleaner setup, reset/reboot, syslog setup and troubleshooting. WEB GUI LANGUAGES Currently the UCM6510 web GUI supports the following languages: English Simplified Chinese Traditional Chinese Spanish French Portuguese Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 31 of 277...

  • Page 34: Save And Apply Changes

    "Apply Changes" button on the upper right of the web page to submit all the changes. If the change requires reboot to take effect, a prompted message will pop up for you to reboot the device. Figure 6: UCM6510 web GUI: Apply Changes Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 32 of 277...

  • Page 35: Make Your First Call

    5. Once successfully logged in to the voicemail, you will be prompted with the Voice Mail Main menu. 6. You are successfully connected to the PBX system now. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 33 of 277...
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  • Page 37: System Settings

    Dual Both ports can be used for uplink connection. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 35 of 277...
  • Page 38 Enter the DNS server 1 address for static IP settings. The default setting is 0.0.0.0. DNS Server 2 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 36 of 277...
  • Page 39 Priority Value is 0.  Method: Route WAN port interface is used for uplink connection; LAN port interface is used as a router. Please see a sample diagram below. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 37 of 277...

  • Page 40: Figure 7: Ucm6510 Network Interface Method: Route

    Figure 7: UCM6510 Network Interface Method: Route  Method: Switch WAN port interface is used for uplink connection; LAN port interface is used as bridge for PC connection. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 38 of 277...

  • Page 41: Figure 8: Ucm6510 Network Interface Method: Switch

    LAN port will be mapped to LAN 2 interface. Users will need assign LAN 1 or LAN 2 as the default interface in option "Default Interface" and configure "Gateway IP" if static IP is used for this interface. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 39 of 277...

  • Page 42: Figure 9: Ucm6510 Network Interface Method: Dual

    UCM6510 supports 802.1X as a supplicant/client to be authenticated. The following diagram and figure show UCM6510 uses 802.1X mode “EAP-MD5” on WAN port as client in the network to access Internet. Figure 10: UCM6510 Using 802.1X as Client Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 40 of 277...

  • Page 43: Static Routes

    On the UCM6510, the static route function allows the device to use manually configured routes, rather than dynamically assigned routes or default gateway configured in the UCM6510 web GUI->Network Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 41 of 277...

  • Page 44: Table 7: Ucm6510 Network Settings->Static Routes

    UCM6510 to reach the destination using the static route. The following diagram shows a sample application of static route usage on UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 42 of 277...

  • Page 45: Figure 12: Ucm6510 Static Route Sample

    192.168.66.0 when registered on different interfaces on the UCM6510. Therefore, we need configure a static route on the UCM6510 so that the phones in isolated networks can make calls between each other. Figure 13: UCM6510 Static Route Configuration Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 43 of 277...

  • Page 46: Port Forwording

    LAN IP: This is the GXP2160 IP address, under the LAN interface network of the UCM6510. Protocol Type: We select TCP here for web UI access using HTTP. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 44 of 277...

  • Page 47: Figure 14: Ucm6510 Port Forwarding Configuration

    Figure 14: UCM6510 Port Forwarding Configuration This will allow users to access the GXP2160 web UI from public side, by typing in address “1.1.1.1:8088”. Figure 15: GXP2160 Web Access Using UCM6510 Port Forwarding Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 45 of 277...

  • Page 48: Firewall

    6060 zero_config udp/IPv4 5060 Asterisk udp/IPv4 4569 Asterisk udp/IPv4 5353 zero_config udp/IPv4 37435 Syslogd udp/IPv4 For typical firewall settings, users could configure the following options on the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 46 of 277...

  • Page 49: Table 10: Typical Firewall Settings

    Specify the Firewall rule name to identify the firewall rule. Select the action for the Firewall to perform.  ACCEPT Action  REJECT  DROP Select the traffic type. Type  Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 47 of 277...

  • Page 50: Dynamic Defense

    Configure the blacklist update time interval (in seconds). The default setting is Interval 120. This defines how long the IP will be blocked once added into the UCM6510 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 48 of 277...

  • Page 51: Figure 17: Configure Dynamic Defense

    20 TCP connections to the UCM6510 within 1 minute, it will not be added into UCM6510 blacklist. It can still establish TCP connection with the UCM6510. Figure 17: Configure Dynamic Defense Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 49 of 277...

  • Page 52: Fail2Ban

    "admin" to a more complicated password for security purpose. Follow the steps below to change the web GUI access password. 1. Go to web GUI->Settings->Change Password page. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 50 of 277...

  • Page 53: Ldap Server

    UCM6510 LDAP server, or use a specific phonebook DN, for example "ou=people,dc=pbx,dc=com", to access to phonebook with Phonebook DN "ou=people,dc=pbx,dc=com " only. To access LDAP Server settings, go to web GUI->Settings->LDAP Server. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 51 of 277...

  • Page 54: Ldap Server Configurations

    The default phonebook list in this LDAP server can be viewed and edited by clicking on for the first phonebook under LDAP Phonebook. Figure 19: Default LDAP Phonebook DN Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 52 of 277...

  • Page 55: Ldap Phonebook

    LDAP phonebook will then be updated automatically. A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 21: Add LDAP Phonebook Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 53 of 277...

  • Page 56: Ldap Client Configurations

    Assuming the server base dn is "dc=pbx,dc=com", configure the LDAP clients as follows (case insensitive): Base DN: dc=pbx,dc=com Login DN: Please leave this field empty Password: Please leave this field empty Anonymous: Please enable this option Filter: (|(CallerIDName=%)(AccountNumber=%)) Port: 389 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 54 of 277...
  • Page 57 LDAP Version: If existed, please select LDAP Version 3 Port: 389 The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in [Figure 18: LDAP Server Configurations]. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 55 of 277...

  • Page 58: Http Server

    (e.g., 192.168.40.50). It will then be automatically redirected to HTTPS using Port 8089 (e.g., https://192.168.40.50:8089). Users could also change the access protocol and port as preferred under web GUI->Settings->HTTP Server. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 56 of 277...

  • Page 59: Email Settings

    Username is required when using type "Client". Normally it's the Email Username address. Password to log in for the above Username (Email address) is required Password when using type "Client". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 57 of 277...

  • Page 60: Figure 24: Ucm6510 Email Settings

    The following figure shows the new dialog prompted to test the Email setting. Fill in a valid Email address to send a test Email to verify the Email settings on the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 58 of 277...

  • Page 61: Time Settings

    Please consider configuring auto time updating related changes when setting up the UCM6510 for the first time to avoid service interrupt after installation and deployment in production. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 59 of 277...

  • Page 62: Table 16: Auto Time Updating

    The 3rd number indicates weekday: 0, 1, 2…6 (for Sun, Mon, Tues... Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 60 of 277...

  • Page 63: Set Time Manually

    To configure office time, go to Web GUI->Settings->Time Settings->Office Time. Click on "Create New Office Time" to create an office time. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 61 of 277...

  • Page 64: Table 17: Create New Office Time

    Once done, click on "Save" and then "Apply Change" for the office time to take effect. The office time will be listed in the web page as the figure shows below. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 62 of 277...

  • Page 65: Holiday

    On the UCM6510, the system administrator can define "holiday", which can be used to configure time condition for extension call forwarding schedule and inbound rule schedule. To configure holiday, go to Web GUI->Settings->Time Settings->Holiday. Click on "Create New Holiday" to create holiday time. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 63 of 277...

  • Page 66: Table 18: Create New Holiday

    Once done, click on "Save" and then "Apply Change" for the holiday to take effect. The holiday will be listed in the web page as the figure shows below. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 64 of 277...

  • Page 67: Ntp Server

    GUI->Settings->Time Settings->NTP Server. On the client side, point the NTP server address to the UCM6510 IP address or host name to use the UCM6510 as the NTP server. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 65 of 277...
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  • Page 69: Provisioning

    Each layer also has its own structure in different levels. Please see figure below. The details for each layer are explained in sections [GLOBAL CONFIGURATION] [MODEL CONFIGURATION] [DEVICE CONFIGURATION] Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 67 of 277...

  • Page 70: Auto Provisioning Settings

    LAN area in a centralized way. AUTO PROVISIONING SETTINGS By default, the Zero Config feature is enabled on the UCM6510 for auto provisioning. Two methods of auto provisioning are used. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 68 of 277...

  • Page 71: Figure 32: Ucm6510 Zero Config

    The phone will then use the path to download the config file generated in the UCM6510. To start the auto provisioning process, under Web GUI->PBX->Zero Config->Zero Config Settings, fill in the auto provision information. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 69 of 277...

  • Page 72: Table 19: Auto Provision Settings

    Click on the link "Zero Config Extension Segment" to specify the extension Zero Config Extension range to be assigned if "Automatically Assign Extension" is enabled. The Segment default range is 5000-6299. Zero Config Extension Segment range can be Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 70 of 277...

  • Page 73: Discovery

    IP address. Then click on "Save" to start discovering the devices within the same network. To successfully discover the devices, "Zero Config" needs to be enabled on the UCM6510 web GUI->PBX->Zero Config->Auto Provisioning Settings. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 71 of 277...

  • Page 74: Global Configuration

    "Options" dropdown list to quickly navigate to the category. The categories are:  Localization: configure display language, data and time.  Phone Settings: configure dial plan, call features, NAT, call progress tones and etc. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 72 of 277...

  • Page 75: Table 20: Global Policy Parameters: Localization

    Configure the URL or IP address of the NTP server. The SIP end device NTP Server may obtain the date and time from the server. Time Zone Configure the time zone used on the SIP end device. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 73 of 277...

  • Page 76: Table 21: Global Policy Parameters: Phone Settings

    If "Manual" is selected, the LDAP configuration below will be applied Source to the SIP end device.  If "PBX" is selected, the LDAP configuration built-in from UCM6510 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 74 of 277...
  • Page 77 Configure to enable LDAP number searching when receiving calls. The Incoming Calls default setting is No. Outgoing Calls Configure to enable LDAP number searching when making calls. The Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 75 of 277...

  • Page 78: Table 23: Global Policy Parameters: Maintenance

    If selected, click on “Manage Storage” icon next to “Directory” option, upload firmware file and select directory for the end device to retrieve the firmware file.  Local USB Media Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 76 of 277...
  • Page 79 Enable Telnet/SSH access for the SIP end device. If the SIP end device Disable Telnet/SSH supports Telnet access, this option controls the Telnet access of the device; if the SIP end device supports SSH access, this option controls the Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 77 of 277...

  • Page 80: Table 24: Global Policy Parameters: Network Settings

    If "URL" is selected as source, specify the URL of the wallpaper file. If "Local UCM Server" is selected as source, click to upload wallpaper file to the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 78 of 277...

  • Page 81: Global Templates

    However, the selected global template has higher priority to the global policy when it comes to the same setting option/field. If the same option/field has different value configured in the Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 79 of 277...

  • Page 82: Table 26: Create New Template

    Users could then select the options to be modified and click on “Add Option” to add it into the global template. Figure 37: Edit Global Template Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 80 of 277...

  • Page 83: Model Configuration

    Click on “Create New Template” to add a model template. Table 27: Create New Model Template Select a model to apply this template. The supported Grandstream Model models are listed in the dropdown list for selection. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 81 of 277...

  • Page 84: Figure 38: Edit Model Template

    On the right side of each option, users can click to reset the option to the default value. Figure 38: Edit Model Template Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 82 of 277...

  • Page 85: Model Update

    “Model” selection when editing the model template.  Click on to download the template.  User could also upload model template package to UCM6510. Figure 39: Template Management Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 83 of 277...

  • Page 86: Device Configuration

    Line Keys and Multiple-Purposed Keys if supported on the selected model. 3. Click on “Create New Device” to save the configuration for this device. Figure 40: Create New Device Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 84 of 277...

  • Page 87: Manage Devices

    “Basic” settings have the same configurations as displayed when manually creating a new device, i.e., account, line key and MPK settings; “Advanced” settings allow users to configure more details in a five-level structure. Figure 42: Edit Device Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 85 of 277...
  • Page 88 (5) Customize Device Settings This is the highest level configuration in the “Advanced” settings of the device. Click on “Modify Customize Device Settings” and following dialog will show. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 86 of 277...

  • Page 89: Figure 43: Edit Customize Device Settings

    The warning information next to the P value field indicates that the option matching the P value number exists in the configuration already. For P value information of different models, please refer to configuration template here http://www.grandstream.com/support/tools. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 87 of 277...

  • Page 90: Figure 44: Add P Value In Customize Device Settings

    If selected devices are of the same model, the configuration dialog is like the following figure. Configurations in five levels are all available for users to modify. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 88 of 277...

  • Page 91: Figure 45: Modify Selected Devices--Same Model

    If selected devices are of different models, the configuration dialog is like the following figure. Click to view more devices of other models. Users are only allowed to make modifications in Global Templates and Global Policy level. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 89 of 277...

  • Page 92: Figure 46: Modify Selected Devices-Different Models

    NOTIFY to the SIP end point device and trigger the provisioning process. The device will start downloading the generated configuration file from the URL contained in the NOTIFY message. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 90 of 277...

  • Page 93: Sample Application

    1. Go to web GUI->PBX->Zero Config->Auto Provision Settings, select “Enable Zero Config”. 2. Go to web GUI->PBX->Zero Config->Global Policy, configure Date Format, Time Format and Firmware Source as follows. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 91 of 277...

  • Page 94: Figure 48: Zero Config Sample - Global Policy

    6. On web GUI->PBX->Zero Config->Zero Config page, users could identify the devices by their MAC addresses or IP addresses displayed on the list. Click on to edit the device settings. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 92 of 277...

  • Page 95: Figure 49: Zero Config Sample - Device Preview 1

    8. For the 3 phones used by Spanish support, in “Basic” settings select an available extension for account 1 and click on “Save”. Then click on “Advanced” settings tab to bring up the following dialog. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 93 of 277...

  • Page 96: Figure 50: Zero Config Sample - Device Preview 2

    1 on “Basic” settings and click on “Save”. Users can see the preview of the device configuration in “Advanced” settings. There is no model template configured for GXV3275. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 94 of 277...

  • Page 97: Figure 51: Zero Config Sample - Device Preview 3

    English on LCD. The GXV3275 used by the supervisor will be provisioned to use the default language on LCD display since it’s not specified in the global policy. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 95 of 277...
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  • Page 99: Extensions

    A random numeric password is automatically generated Voicemail Password when the extension is created. It is recommended to use the random generated password for security purpose. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 97 of 277...
  • Page 100 Select time condition for Call Forward Busy. The available time condition are “Office Time”, “Out of Office Time”, “Holiday”, “Out of Holiday”, “Out of CFB Time Condition Office Time or Holiday” and “Specific”. Note: Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 98 of 277...
  • Page 101 Select which Music On Hold class to suggest to extension when putting it Music On Hold on hold. User Settings Configure the first name of the user. The first name can contain characters, First Name letters, digits and _. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 99 of 277...
  • Page 102 NAT port open. The default setting is "Yes". Configure the Keep-alive interval (in seconds) to check if the host is up. Keep-alive Frequency The default setting is 60 seconds. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 100 of 277...
  • Page 103 Device in any network can register this extension.  Local Subnet Only Only the user in specific subnet can register this extension. Up to three subnet addresses can be specified. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 101 of 277...

  • Page 104: Create New Iax Extension

    Note: Users need to have the same level as or higher level than an outbound rule's privilege in order to make outbound calls using this rule. If the Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 102 of 277...
  • Page 105 Specific time can be configured on the bottom of the extension configuration dialog. Scroll down the add Time Condition for specific time.  Office Time and Holiday could be configured on page Settings->Time Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 103 of 277...
  • Page 106 The disabled extension still exists on the PBX but can’t be used on the end device. Select which Music On Hold class to suggest to extension when putting it Music On Hold on hold. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 104 of 277...
  • Page 107 Fax Detection the received Fax to the Email address configured for this extension. If no Email address can be found for the user, send the received Fax to the Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 105 of 277...

  • Page 108: Batch Add Extensions

    In order to add multiple SIP extensions, BATCH add can be used to create standardized SIP extension accounts. However, unique extension user name can’t be set using BATCH add. Under web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions"->"Batch Add SIP Extensions". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 106 of 277...

  • Page 109: Table 30: Batch Add Sip Extension Parameters

    The recording files will be saved in external storage if plugged in and can be accessed under web GUI->CDR->Recording Files. Skip Voicemail Password When user dials voicemail code, the password verification IVR is skipped. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 107 of 277...
  • Page 110 Enable to detect Fax signal from the user/trunk during the call and send Fax Detection the received Fax to the Email address configured for this extension. If no Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 108 of 277...

  • Page 111: Edit Extension

    , "Reboot" and "Delete" are available per extension.  Status Users can see the following icon for each extension to indicate the SIP status. Green: Free Blue: Ringing Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 109 of 277...

  • Page 112: Export Extensions

    The extensions configured on the UCM6510 can be exported to csv format file with selected technology "SIP", "IAX" or "FXS". Click on “Import Extensions” scroll down to select "Export Extensions" button and select technology in the prompt. Figure 52: Export Extensions Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 110 of 277...

  • Page 113: Import Extensions

    PC for uploading. 6. Click on "Save" to import the csv file. 7. Click on "Apply Changes" to apply the imported file on the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 111 of 277...

  • Page 114: Email To User

    Mobile applications to scan it and get automatically provisioned. QR code provisioning is supported on Grandstream Softphone GS Wave Android application. Figure 55: Email To User: Account Registration Information and QR Code Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 112 of 277...

  • Page 115: Figure 56: Email To User: Ldap Client Information And Qr Code

    Figure 56: Email To User: LDAP Client Information and QR Code Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 113 of 277...
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  • Page 117: Analog Trunks

    If enabled, a polarity reversal will be marked as received when an outgoing Enable Polarity Reversal call is answered by the remote party. For some countries, a polarity Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 115 of 277...
  • Page 118 Files. Disable This Trunk If selected, the trunk will be disabled. Tone Settings Busy Detection Busy Detection is used to detect far end hangup or for detecting busy Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 116 of 277...
  • Page 119 Disconnect by PSTN. Before the detecting, please make sure there are PSTN Detection more than one channel configured and working properly. If the detection has busy tone, the "Tone Country" option will be set as "Custom". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 117 of 277...

  • Page 120: Pstn Detection

    3. In the dialog window to edit the analog trunk, go to "Tone Settings" section and click on “PSTN Detection”. Figure 57: UCM6510 FXO Tone Settings 4. Click on "Detect" to start PSTN detection. Figure 58: UCM6510 PSTN Detection Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 118 of 277...

  • Page 121: Figure 59: Ucm6510 Pstn Detection: Auto Detect

    Destination Number: The number to be dialed for detecting. This number could be a cell phone number or other PSTN number that can be reached from the source channel PSTN number. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 119 of 277...

  • Page 122: Table 32: Pstn Detection For Analog Trunk

    Once the detection is successful, the detected parameters "Busy Tone", "Polarity Reversal" and "Current Disconnect by PSTN" will be filled into the corresponding fields in the analog trunk configuration. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 120 of 277...

  • Page 123: Analog Hardware Configuration

    ACIM setting is very important for the FXO/PSTN line to work properly on the UCM6510. If the users experience echo, caller ID or disconnecting issue, please make sure to run the ACIM detection to find out the correct value for impedance setting. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 121 of 277...

  • Page 124: Table 33: Analog Hardware Configuration Parameters

    Configure the type of Message Waiting Indicator on FXS lines. The default setting is "FSK". FXS MWI Mode  FSK: Frequency Shift Key Indicator  NEON: Light Neon Bulb Indicator. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 122 of 277...

  • Page 125: Digital Trunks

    T1/J1, 23 B channels can be assigned to the default group.  Step 3: If fewer than 30 B channels for E1 or 23 B channels for T1/J1 are assigned in default group, Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 123 of 277...

  • Page 126: Table 34: Digital Hardware Configuration Parameters: E1 - Pri_Net/Pri_Cpe

    Select alaw or ulaw. If set to default, alaw will be used for E1. Play Local RBT This configured whether to play the ringback tone from local UCM6510 or Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 124 of 277...
  • Page 127 This is the default setting. Reset Interval The interval that restarts idle channels. PRI Exclusive This setting is used to set up the ChannelID in SETUP message. If Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 125 of 277...

  • Page 128: Table 35: Digital Hardware Configuration Parameters: E1 - Ss7

    By default, it is set to No. Network Indicator (NI) should match in nodes, otherwise it might cause Network Indicator issues. Users can select "National", "National Spare", "International", or Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 126 of 277...

  • Page 129: Table 36: Digital Hardware Configuration Parameters: E1 - Mfc/R2

     Slave: The equipment at the far end of the E1/T1 link is the preferred source of the master clock. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 127 of 277...
  • Page 130 (as in Mexico). The R2 spec in Brazil Alllow Collect Calls says a special GB tone should be used to reject collect calls. By default, this is disabled, which means collect calls will be blocked. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 128 of 277...

  • Page 131: Table 37: Digital Hardware Configuration Parameters: T1/J1 - Pri_Net/Pri_Cpe

    Play Local RBT not. If enabled, the local UCM6510 will play ringback tone to the caller. Otherwise, the caller will listen to the tone from peer device. The default Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 129 of 277...
  • Page 132 B channel can be used. Otherwise, select one PRI Exclusive of the channels in B channel. If you need override the existing channels selection routine and force all PRI channels to be marked as exclusively Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 130 of 277...

  • Page 133: Table 38: Digital Hardware Configuration Parameters: T1/J1 - Ss7

    Users can select "National", "National Spare", "International", or "International Spare". Usually "National" or "International" is used. The line build-out (LBO) is the distance between the operators and the Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 131 of 277...

  • Page 134: Table 39: Digital Hardware Configuration Parameters: T1-E&M Immediate/E&M Wink

    RX Gain range is from -24dB to +12dB. Configure the TX Gain for the transmitting channel of digital port. The valid TX Gain range is -24dB to +12dB. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 132 of 277...

  • Page 135: Digital Trunk Configuration

     The CallerID configured for the extension will be looked up first.  If “Keep Trunk CID” is enabled, the CallerID configured for the trunk will be used. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 133 of 277...

  • Page 136: Direct Outward Dialing (Dod) Via Digital Trunks

    1. Click on "Start" to start capturing trace. The output result shows "Capturing..." 2. Once the test is done, click on "Stop" to stop the trace. 3. Click on "Download" to download the trace. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 134 of 277...

  • Page 137: Figure 64: Troubleshooting Digital Trunks

    After capturing the trace, users can download it for basic analysis. Or you can contact Grandstream Technical support in the following link for further assistance if the issue is not resolved. http://www.grandstream.com/index.php/support Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 135 of 277...
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  • Page 139: Data Trunk

    6. Users can always click on ON/OFF switch in the web page to enable/disable the configured data trunk. Figure 65: Data Trunk Web Page Figure 66: Data Trunk Configuration Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 137 of 277...

  • Page 140: Table 41: Data Trunk Configuration Parameters

    The “Remote IP” will be the gateway IP address. This has Default Interface higher priority than the “Default Interface” assignment (LAN 1 or LAN 2) under web UI->Settings if “Dual” is selected as the network method. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 138 of 277...

  • Page 141: Voip Trunks

    If the end device/phone has an assigned PSTN telephone number, this TEL URI field should be set to "User=Phone". Then a "User=Phone" parameter will be attached to the Request-Line and TO header in the SIP request to Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 139 of 277...
  • Page 142 Configure the Caller ID. This is the number that the trunk will try to use Caller ID when making outbound calls. For some providers, it might not be possible Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 140 of 277...
  • Page 143 Enable to detect Fax signal from the trunk during the call and send the Fax Detection received Fax to the default Email address in Fax setting page under web Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 141 of 277...
  • Page 144 When enabled, it can avoid overridden by extension's CID if the extension Keep Trunk CID has CID configured. The default setting is enabled. Disable This Trunk If selected, the trunk will be disabled. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 142 of 277...
  • Page 145 Configure the mode for sending DTMF.  Default: Set the value as global settings DTMF Mode  Info: Use SIP INFO messages  Inband: Use inband audio (requires 64Kbit codec – alaw, ulaw) Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 143 of 277...

  • Page 146: Table 43: Iax Trunk Configuration Parameters

    Configure the provider name for the VoIP trunk. This is a unique label to Provider Name identify the trunk when listed in outbound rules, inbound rules and etc. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 144 of 277...
  • Page 147 Configure the provider name for the VoIP trunk. This is a unique label to Provider Name identify the trunk when listed in outbound rules, inbound rules and etc. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 145 of 277...
  • Page 148 Enable to detect Fax signal from the trunk during the call and send the Fax Detection received Fax to the default Email address in Fax setting page under web Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 146 of 277...

  • Page 149: Direct Outward Dialing (Dod) Via Voip Trunks

    In this case, Company ABC would select the CEO's extension. After making the selection, click on the button to move the extension(s) to the "Selected Extensions" list. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 147 of 277...

  • Page 150: Figure 67: Dod Extension Selection

    6. Click "Save" at the bottom. Once completed, the user will return to the Edit DOD page that shows all the extensions that are associated to a particular DOD. Figure 68: Edit DOD Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 148 of 277...

  • Page 151: Sla Station

    LINE key on the phone will pick up the call on the first trunk here. SLA Station Options Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 149 of 277...

  • Page 152: Sample Configuration

    2. On the UCM6510, go to web UI->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”. Please refer to section CREATE/EDIT SLA STATION for the configuration parameters. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 150 of 277...

  • Page 153: Figure 72: Sla Example - Sla Station

    If the external line is previously put on hold by an SLA station, another station that monitors the same SLA trunk could unhold the call by pressing the BLF key if “Hold Access” is set to “open” on the analog trunk and the SLA station. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 151 of 277...
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  • Page 155: Call Routes

    "!": Wildcard. Match zero or more characters immediately. Example: [12345-9] - Any digit from 1 to 9. Configure the password for users to use this rule when making outbound Password calls. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 153 of 277...
  • Page 156 All patterns are prefixed with the "_".  Special characters: X: Any Digit from 0-9. Z: Any Digit from 1-9. N: Any Digit from 2-9. ".": Wildcard. Match one or more characters. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 154 of 277...
  • Page 157 Specify the digits to be prepended before the call is placed via the trunk. Prepend Those digits will be prepended after the dialing number is stripped. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 155 of 277...

  • Page 158: Inbound Routes

    National: Users with National or International level are allowed to use this rule.  International: The highest level required. Only users with international level can use this rule. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 156 of 277...
  • Page 159 Select the DID destination if "By DID" is selected in "Default Destination". Only the selected category can be reached by DID using this inbound route.  DID Destination Extension  Conference  Call Queue  Ring Group Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 157 of 277...

  • Page 160: Blacklist Configurations

    Dial By Name BLACKLIST CONFIGURATIONS In the UCM6510, Blacklist is supported for all inbound routes. Users could enable the Blacklist feature, manage the Blacklist by clicking on "Blacklist". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 158 of 277...

  • Page 161: Figure 74: Blacklist Configuration Parameters

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' (default: *40) and "Blacklist Remove" (default: *41) from an extension. The feature code can be configured under web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 159 of 277...
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  • Page 163: Conference Bridge

    The password has to be at least 4 characters. If enabled, conference participant could press the * key to access the Enable Caller Menu conference bridge menu. The default setting is "No". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 161 of 277...
  • Page 164 If enabled, the invitation from web GUI for a conference bridge with Inviting User via Trunk from password will skip the authentication for the invited users. The default web GUI setting is "No". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 162 of 277...

  • Page 165: Join A Conference Call

    "accept" or "reject" the invitation before joining the conference. 1: If 1 is entered to invite other party, no permission will be required from the invited party. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 163 of 277...

  • Page 166: During The Conference

    Kick the last joined user from the conference. Decrease the volume of the conference call. Increase the volume of the conference call. Decrease your volume. Increase your volume. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 164 of 277...

  • Page 167: Record Conference

    .wav format. The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 165 of 277...

  • Page 168: Figure 76: Conference Recording

    Figure 76: Conference Recording Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 166 of 277...

  • Page 169: Ivr

    After playing the prompts in the IVR, the UCM6510 will wait for the DTMF Response Timeout entry within the timeout (in seconds). If no DTMF entry is detected within Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 167 of 277...
  • Page 170 Voicemail Group   Ring Group Key Press Event  Queues  Page Group   IVR Prompt  Hangup  DISA  Dial By Name  External Number Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 168 of 277...

  • Page 171: Create Ivr Prompt

    Select the format (GSM or WAV) for the IVR prompt file to be recorded.  Select the extension to receive the call from the UCM6510 to record the IVR prompt. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 169 of 277...

  • Page 172: Upload Ivr Prompt

    Figure 79: Upload IVR Prompt Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 170 of 277...

  • Page 173: Language Settings For Voice Prompt

    GUI->PBX->Internal Options->Language. DOWNLOAD AND INSTALL VOICE PROMPT PACKAGE To download and install voice prompt package in different languages from UCM6510 web GUI, click on "Check Prompt List" button. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 171 of 277...

  • Page 174: Figure 80: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 81: Voice Prompt Package List Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 172 of 277...

  • Page 175: Figure 82: New Voice Prompt Language Added

    A new language option will be displayed after successfully installed. Users then could select it to apply in the UCM6510 system voice prompt or delete it from the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 173 of 277...
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  • Page 177: Voicemail

    Silence and noise duration are not counted in message time. Announce Message Caller-ID If enabled, the caller ID of the user who has left the message will be Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 175 of 277...

  • Page 178: Access Voicemail

    * - Help # - Exit 0 - New messages 1 - Old messages 2 - Change 2 - Work messages folders 3 - Family messages 4 - Friend messages Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 176 of 277...

  • Page 179: Voicemail Email Settings

    VOICEMAIL EMAIL SETTINGS The UCM6510 can be configured to send the voicemail as attachment to Email. Click on "Voicemail Email Settings" button to configure the Email attributes and content. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 177 of 277...

  • Page 180: Table 52: Voicemail Email Settings

    ${VM_MSGNUM}: The number of messages in the mailbox  ${VM_DATE}: The date and time when the message is left Click on "Load Default Settings" button to view the default template as an example. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 178 of 277...

  • Page 181: Configure Voicemail Group

    Select available mailboxes from the left list and add them to the right list. Voicemail Group Mailboxes The extensions need to have voicemail enabled to be listed in available mailboxes list. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 179 of 277...

  • Page 182: Ring Group

    "Internal", "Local", "National" and "International" from the lowest level to the highest level. The default setting is "Internal". Custom Prompt This option allows user to customize prompt for a ring group to announce Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 180 of 277...

  • Page 183: Figure 86: Ring Group Configuration

    "Attach Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 86: Ring Group Configuration Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 181 of 277...
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  • Page 185: Paging And Intercom Group

    Custom Prompt the web GUI->Internal Options->Custom Prompt, or click the ‘Prompt’ to add additional recorded. Page/Intercom Group Select available users from the left side to the paging/intercom group Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 183 of 277...

  • Page 186: Figure 88: Page/Intercom Group Settings

    Intercom Prefix is *80. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to web GUI->PBX->Internal Options->Feature Codes directly. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 184 of 277...

  • Page 187: Call Queue

    Fewest Calls Ring the agent with the fewest completed calls.  Random Ring a random agent.  Round Robin Ring the agents in Round Robin scheduling with memory. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 185 of 277...
  • Page 188 Max Queue Length number does not include calls that have been connected with agents. It only includes calls not connected yet. The default setting is 0, which means Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 186 of 277...
  • Page 189 Click on "Agent Login Settings" to configure Agent Login Extension Postfix and Agent Logout Extension Postfix. Once configured, users could log in the call queue as dynamic agent. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 187 of 277...

  • Page 190: Figure 90: Agent Login Settings

    Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under web GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause" and *84 for "Agent Unpause". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 188 of 277...

  • Page 191: Extension Groups

    Here is an example where the extension group can be used. Go to web GUI->PBX->Basic/Call Routes->Outbound Routes and select "Enable Filter on Source Caller ID". Both single extensions and extension groups will show up for users to select. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 189 of 277...

  • Page 192: Figure 92: Select Extension Group In Outbound Route

    Figure 92: Select Extension Group in Outbound Route Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 190 of 277...

  • Page 193: Pickup Groups

    Select extensions from the list on the left side to the right side. Figure 93: Edit Pickup Group  Click on to delete the pickup group. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 191 of 277...
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  • Page 195: Music On Hold

    16 bit, 8 KHz Mono in .wav format with size smaller than 5M.  Click on next to the sound file to delete it from the selected Music On Hold Class. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 193 of 277...
  • Page 196 1. Users could download the MOH file from this link: http://downloads.asterisk.org/pub/telephony/sounds/releases/asterisk-moh-opsound-wav-2.03.tar.gz After downloading, unzip the pack and upload the music files to the UCM6510. 2. Factory reset could also recover the MOH file on the UCM. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 194 of 277...

  • Page 197: Fax/T.38

    ${RECEIVEEXTEN} : The extension to receive the Fax  ${FAXPAGES} : Number of pages in the Fax  ${VM_DATE} : The date and time when the Fax is received Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 195 of 277...

  • Page 198: Sample Configuration To Receive Fax From Pstn Line

    Analog Station: Select FXS port to be assigned to the extension. By default, it's set to "None".  Once selected, analog related settings for this extension will show up in "Analog Settings" section. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 196 of 277...

  • Page 199: Figure 96: Configure Extension For Fax Machine

    Now the Fax configuration is done. When there is an incoming Fax calling to the PSTN number for the FXO port, it will send the Fax to the Fax machine. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 197 of 277...

  • Page 200: Sample Configuration For Fax-To-Email

    5. Once successfully configured, the incoming Fax from external Fax machine to the PSTN line number will be converted to PDF file and sent to the Email address Faxtest@ucm6510mycompany.com as attachment. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 198 of 277...

  • Page 201: Asterisk Manager Interface (Restricted Access)

    UCM6510 system. Please be cautious when enabling AMI access on the UCM6510 and restrict the permission granted to the AMI user. By using AMI on UCM6510 you agree you understand and acknowledge the risks associated with this. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 199 of 277...
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  • Page 203: Follow Me

    Figure 101: Edit Follow Me  Click on “Add Follow Me Number” to add local extensions or external numbers to be called after ringing the extension selected in the first step. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 201 of 277...

  • Page 204: Table 58: Follow Me Settings

    Playback Unreachable Status If enabled, the PBX will playback the unreachable status message to the Message caller if the callee cannot be reached. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 202 of 277...

  • Page 205: One-Key Dial

    Then select a dial destination from “Default Destination”. The supported destinations include digit. extension, voicemail, conference room, voicemail group, IVR, ring group, call queue, page group, fax, DISA, Dial by Name and external number. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 203 of 277...

  • Page 206: Figure 103: One-Key Dial Destinations

    Figure 103: One-Key Dial Destinations Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 204 of 277...

  • Page 207: Disa

    Configure the password (digit only) required for the user to enter before using DISA to dial out. Password Note: The password has to be at least 4 digits. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 205 of 277...
  • Page 208 "DISA". When dialing into DISA, users will be prompted with password first. After entering the correct password, a second dial tone will be heard for the users to dial out. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 206 of 277...

  • Page 209: Blf And Event List

    Click on "Create New Event List" to add a new event list.  Click on to edit the event list configuration.  Click on to delete the event list. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 207 of 277...

  • Page 210: Table 61: Event List Settings

    Register SIP trunks (register to each other). Therefore, please properly configure SIP trunks on the UCM6510 first before using remote BLF feature. Please note the SIP end points need support event list BLF in order to monitor remote extensions. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 208 of 277...
  • Page 211 (Theoretically) Remote BLF monitoring will work when the remote PBX being monitored is non-UCM6510 PBX. However, it might not work the other way around depending on whether the non-UCM6510 PBX supports event list BLF or remote monitoring feature. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 209 of 277...
  • Page 212 This page intentionally left blank Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 210 of 277...

  • Page 213: Dial By Name

    DIAL BY NAME CONFIGURATION The administrators can create the dial by name group under web GUI->PBX->Call Features->Dial By Name. Figure 106: Create Dial By Name Group Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 211 of 277...

  • Page 214: Figure 107: Dial By Name Group In Ivr Key Pressing Events

    IVR and inbound route. Figure 107: Dial By Name Group In IVR Key Pressing Events Figure 108: Dial By Name Group In Inbound Route Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 212 of 277...

  • Page 215: Figure 109: Configure Extension First Name And Last Name

    By Menu: After the caller enters the digits, the IVR will announce 8 matching results. The caller can press number 1 to 8 to select and call, or press 9 for results in next page. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 213 of 277...

  • Page 216: Active Calls And Monitor

    1000 is calling 1001. 1001 is ringing. Figure 110: Status->PBX Status->Active Calls - Ringing The following figure shows the call between 1000 and 1001 is established. Figure 111: Status->PBX Status->Active Calls – Call Established Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 214 of 277...

  • Page 217: Hang Up Active Calls

     Barge In “Barge” mode, the extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 215 of 277...
  • Page 218 Another way to monitor active calls is to dial the corresponding feature codes from an extension. Please refer to section for instructions. [Table 62: UCM6510 Feature Codes] [ENABLE SPY] Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 216 of 277...

  • Page 219: Call Features

    Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and callee. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 217 of 277...
  • Page 220  Enter the code and follow the voice prompt. Or enter the code followed by the extension to forward the call. Activate Call Forward Unconditional Default Code: *73. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 218 of 277...
  • Page 221 To intercom an extension, enter the code followed by the extension number.  Default Code: *40. Blacklist Add  To add a number to blacklist for inbound route, dial *40 and Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 219 of 277...

  • Page 222: Call Recording

    Otherwise, please follow the instructions below to manually record the call. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 220 of 277...

  • Page 223: Call Park

    During an active call, initiate blind transfer (default code #1) and then dial 700 to park the call. Parking lot number (default range 701 to 720) will be announced after parking the call. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 221 of 277...

  • Page 224: Retrieve The Parked Call

    “Enable Spy” allows any user to listen to any call by dialing feature codes. This may result in the leakage of user privacy. Please be aware of the associated potential security risk when enabling this feature. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 222 of 277...

  • Page 225: Internal Options

    UCM6510. The default setting is enabled. Enforce Strong Passwords Strong Password Rules: 1. Password for voicemail, voicemail group, outbound route, DISA, call queue and conference requires non-repetitive and non-sequential Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 223 of 277...
  • Page 226 This "Pick Extension Segment" should be a subset of the "Pick Extensions" range here. This feature is for the GXP series phones that support selecting extension to be provisioned via phone's LCD. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 224 of 277...

  • Page 227: Internal Options/Jitter Buffer

    The size is always equal to the value of "Max Jitter Buffer".  Adaptive The size is adjusted automatically and the maximum value equals to the value of "Max Jitter Buffer". INTERNAL OPTIONS/RTP SETTINGS Table 65: Internal Options/RTP Settings Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 225 of 277...

  • Page 228: Internal Options/Stun Monitor

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The default STUN Refresh setting is 30 seconds. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 226 of 277...

  • Page 229: Iax Settings

    Configure the minimum period (in seconds) of registration. The default Min Reg Expire setting is 60. Configure the maximum period (in seconds) of registration. The default Max Reg Expire setting is 3600. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 227 of 277...

  • Page 230: Iax Settings/Static Defense

    Enter a single IP address or a range of IP addresses for which call token validation is not required. Call Token Optional For example: 11.11.11.11 11.11.11.11/22.22.22.22. Max Call Numbers Configure the maximum number of calls allowed for a single IP address. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 228 of 277...
  • Page 231 Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. IP or IP Range For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 229 of 277...
  • Page 232 This page intentionally left blank Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 230 of 277...

  • Page 233: Sip Settings

    Configure the domain for the UCM6510. Incoming INVITE and REFER Domain messages can be matched against a list of "allowed" domains, each of which can direct the call to a specific context if desired. By default, all Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 231 of 277...

  • Page 234: Sip Settings/Misc

    Table 72: SIP Settings/Session Timer Select the session timer mode. The default setting is "Accept". The options are: Session Timers  Originate Always request and run session timer. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 232 of 277...

  • Page 235: Sip Settings/Tcp And Tls

    SIP, please refer to the following document: http://tools.ietf.org/html/draft-ietf-sip-domain-certs TLS Client Protocol Select the TLS protocol for outbound client connections. The default Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 233 of 277...

  • Page 236: Sip Settings/Nat

    Configure the externally mapped TCP port when the UCM6510 is behind a External TCP Port static NAT or PAT. External TLS Port Configures the externally mapped TLS port when UCM6510 is behind a Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 234 of 277...

  • Page 237: Sip Settings/Tos

    During an active call, if there is no RTP activity within the timeout (in seconds), the call will be terminated. The default setting is no timeout. RTP Timeout Note: Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 235 of 277...
  • Page 238 If enabled, compact SIP headers will be sent. The default setting is "No". If enabled, "user=phone" will be added to URI that contains a valid phone Add "user=phone" to URI number. The default setting is "No". Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 236 of 277...

  • Page 239: Status And Reporting

    Channels and Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 114: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section. Figure 115: Trunk Status Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 237 of 277...

  • Page 240: Extensions

    Click on [ + ] to expand the status detail table.  Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 238 of 277...

  • Page 241: Table 77: Extension Status

    Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions.  Click on to refresh the extension status. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 239 of 277...

  • Page 242: Queues

     Click on [ + ] to expand the call queue detail.  Click on [ - ] to hide the call queue detail. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 240 of 277...

  • Page 243: Conference Rooms

    PoE, Heartbeat, Power 1, Power 2, Digital, FXS and FXO ports. Table 79: Interface Status Indicators Disconnected Connected but not configured Connected and idle Connected and in use Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 241 of 277...
  • Page 244 PoE is used PoE is not used Power 1/2 Power supply is working Power supply is abnormal No power supply LAN/WAN/Heart Beat Connected Not connected Digital Port T1/E1/J1 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 242 of 277...

  • Page 245: Digital Channels Status

    Click on [ + ] to expand the interface details.  Click on [ - ] to hide the interface details. DIGITAL CHANNELS STATUS This section displays the status of the digital trunks on the UCM6510. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 243 of 277...

  • Page 246: Parking Lot

    Click on [ - ] to hide the Digital Channels Status details. PARKING LOT The UCM6510 supports call park using feature code. When there is call being parked, this section will display the parking lot status. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 244 of 277...

  • Page 247: System Status

    Storage Usage  Resource Usage GENERAL Under web GUI->Status->System Status->General, users could check the hardware and software information for the UCM6510. Please see details in the following table. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 245 of 277...

  • Page 248: Network

    STORAGE USAGE Users could access the storage usage information from web GUI->Status->System Status->Storage Usage. It shows the available and used space for the following partitions.  Configuration partition Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 246 of 277...

  • Page 249: Resource Usage

    When configuring and managing the UCM6510, users could access resource usage information to estimate the current usage and allocate the resources accordingly. Under web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 247 of 277...

  • Page 250: System Events

    Detect Cycle: The UCM6510 will perform the internal disk usage detection based on this cycle. Users can enter the number and then select second(s)/minute(s)/hour(s)/day(s) to configure the cycle. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 248 of 277...

  • Page 251: Figure 124: System Events->Alert Events Lists: Modify Admin Password

    Alert Threshold: If the detected value exceeds the threshold (in percentage), the UCM6510 system will send the alert. 4. System Reboot Figure 126: System Events->Alert Events Lists: System Reboot Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 249 of 277...

  • Page 252: Alert Log

    10 minutes and the disk usage is restored to normal after the administrator cleans up the disk storage below the threshold. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 250 of 277...

  • Page 253: Alert Contact

    Users could filter the call report by specifying the date range and criteria, depending on how the users would like to include the logs to the report. Then click on "View Report" button to display the generated report. Figure 130: CDR Filter Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 251 of 277...

  • Page 254: Table 84: Cdr Filter Criteria

    Clicking on "Start Time" again will reverse the order.  Download Records Click on to download the records filtered out or Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 252 of 277...

  • Page 255: Downloaded Cdr File

    Figure 133: Downloaded CDR File Sample - Call To Shows "s"  Context There are different context values that might show up in the downloaded CDR file. The actual value can Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 253 of 277...

  • Page 256: Figure 134: Downloaded Cdr File Sample - Source Channel And Dest Channel 1

    Figure 136: Downloaded CDR File Sample - Source Channel and Dest Channel 3 This is a very special channel name. If it shows up, most likely it means a conference call. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 254 of 277...

  • Page 257: Statistics

     Outbound calls  Internal calls  External calls  All calls  Time Range By month (of the selected year).  By week (of the selected year). Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 255 of 277...

  • Page 258: Recording Files

    (*.pem format only) for TLS connection. This file will be renamed as "certificate.pem" automatically. It contains private key for the client and signed certificate for the server. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 256 of 277...

  • Page 259: Table 87: Cdr Api Uri Parameters

    '-' as a literal callee caller=5300,5302-5304,_4@ hyphen rather than a range signifier. The '@' wildcard matches any number of characters (including zero), while Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 257 of 277...
  • Page 260 The following illustrates the format of queries to accomplish certain requests. In most cases, multiple different queries will accomplish the same goal, and these examples are not intended to be exhaustive, but Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 258 of 277...
  • Page 261 Time to extensions starting with 2 or 34 or ending with 5, with results in CSV format. https://192.168.254.200:8088/cdrapi?caller=Anonymous&callee=2@,34@,@5&startTime=2013-07-01T00:00:00- 06:00&endTime=2013-07-31T23:59:59-06:00 Query 5: Request all records during July 2013 Central Standard Time, 200 at a time, with results in CSV format. https://192.168.254.200:8088/cdrapi?startTime=2013-07-01T00:00:00-06:00&endTime=2013-07-31T23:59:59-06: 00&numRecords=200&offset=0 Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 259 of 277...
  • Page 262 - Unknown parameters (e.g. caler=5300) or URI ending with '&' - Except for caller and callee, multiple instances of the same parameter within the URI (e.g. minDur=5&minDur=10) Example Output: Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 260 of 277...
  • Page 263 11:46:40</start><answer>2013-12-03 11:46:43</answer><end>2013-12-03 11:46:49</end><duration>9</duration><billsec>6</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386092800.0</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> <cdr><AcctId>63</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext >from-internal</dcontext><clid>&quot;pn01&quot; &lt;5300&gt;</clid><channel>SIP/5300-00000000</channel><dstchannel>SIP/5301-00000001</dstcha nnel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:01:41</start><answer>2013-12-03 14:01:43</answer><end>2013-12-03 14:01:46</end><duration>5</duration><billsec>3</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386100901.0</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> <cdr><AcctId>64</AcctId><accountcode></accountcode><src>5300</src><dst>5301</dst><dcontext >from-internal</dcontext><clid>&quot;pn01&quot; &lt;5300&gt;</clid><channel>SIP/5300-00000002</channel><dstchannel>SIP/5301-00000003</dstcha nnel><lastapp>Dial</lastapp><lastdata>SIP/5301,60,</lastdata><start>2013-12-03 14:02:23</start><answer>2013-12-03 14:02:27</answer><end>2013-12-03 14:02:31</end><duration>8</duration><billsec>4</billsec><disposition>ANSWERED</disposition><a maflags>DOCUMENTATION</amaflags><uniqueid>1386100943.2</uniqueid><userfield>EXT</userfie ld><channel_ext>5300</channel_ext><dstchannel_ext>5301</dstchannel_ext><service>s</service></ cdr> </root> Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 261 of 277...
  • Page 264 "Dial", "lastdata": "SIP/5301,60,", "start": "2013-12-03 14:02:23", "answer": "2013-12-03 14:02:27", "end": "2013-12-03 14:02:31", "duration": "8", "billsec": "4", "disposition": "ANSWERED", "amaflags": "DOCUMENTATION", "uniqueid": "1386100943.2", "userfield": "EXT", "channel_ext": "5300", "dstchannel_ext": "5301", "service": "s" } Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 262 of 277...

  • Page 265: Upgrading And Maintenance

    HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com The upgrading configuration can be accessed via web GUI->Maintenance->Upgrade. Figure 138: Network Upgrade Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 263 of 277...

  • Page 266: Upgrading Via Local Upload

    3. Go to web GUI->Maintenance->Upgrade, upload the firmware file by clicking on and select the firmware file from your PC. The default firmware file name is ucm6510fw.bin Figure 139: Local Upgrade Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 264 of 277...

  • Page 267: Figure 140: Upgrading Firmware Files

    5. Wait until the upgrading process is successful and a window will be popped up in the web GUI. Figure 141: Reboot UCM6510 6. Click on "OK" to reboot the UCM6510 and check the firmware version after it boots up. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 265 of 277...

  • Page 268: No Local Firmware Servers

    Microsoft IIS web server. BACKUP The UCM6510 configuration can be backed up locally or via network. The backup file will be used to restore the configuration on UCM6510 when necessary. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 266 of 277...

  • Page 269: Backup/Restore

    Once the backup is done, the list of the backups will be displayed with date and time in the web page. Users can download , restore , or delete it from the UCM6510 internal storage or the external device. Figure 143: Backup / Restore Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 267 of 277...

  • Page 270: Data Sync

    Save the changes and all the backup logs will be listed on the web page. RESTORE CONFIGURATION FROM BACKUP FILE To restore the configuration on the UCM6510 from a backup file, users could go to web GUI->Maintenance->Backup->Backup / Restore. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 268 of 277...

  • Page 271: Figure 145: Restore Ucm6510 From Backup File

     The uploaded backup file must be a tar file with no special characters like *,!,#,@,&,$,%,^,(,),/,\,space in the file name.  The uploaded back file size must be under 10MB. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 269 of 277...

  • Page 272: Cleaner

    Clean Interval Enter 1-30 to specify the day of the month to clean up Voice Records. All the cleaner logs will be listed on the bottom of the page. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 270 of 277...

  • Page 273: Reset And Reboot

    This module is related to general PBX functions. chan_sip: This module is related to SIP calls. chan_dahdi: This module is related to analog calls (FXO/FXS). app_meetme: This module is related to Conference Bridge. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 271 of 277...

  • Page 274: Troubleshooting

    (host, src, dst, net, protocol, port, port range) before starting capturing the trace. IP PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 272 of 277...

  • Page 275: Traceroute

    TRACEROUTE Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 150: Traceroute Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 273 of 277...

  • Page 276: Pri/Ss7/Mfc/R2 Signaling Trace

    5. Make a call via the analog port that has the issue. 6. Once done, click on "Stop". 7. Click on "Download" to download the analog record trace. Figure 151: Troubleshooting Analog Trunks Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 274 of 277...

  • Page 277: Figure 152: E&M Immediate Record Trace

    60 sec. Check Times is the maximum number of failed checks before restart the UCM. The default setting is 3. If there is no response from UCM after 3 attempts (default) to check, current status will be stored and UCM will be restarted. Figure 153: Service Check Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 275 of 277...
  • Page 278 This page intentionally left blank Firmware Version 1.0.1.12 UCM6510 IP PBX User Manual Page 276 of 277...

  • Page 279: Firmware Version 1.0.1.12 Ucm6510 Ip Pbx User Manual

    Thank you again for purchasing Grandstream UCM6510 IP PBX appliance, it will be sure to bring convenience and color to both your business and personal life. * Asterisk is a Registered Trademark of Digium, Inc.

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