Dial By Name; Dial By Name Configuration; Figure 165: Create Dial By Name Group - Grandstream Networks UCM6510 User Manual

Dial By Name is a feature on the PBX that allows caller to search a person by first or last name via his/her
phone's keypad. The administrator can define the Dial By Name directory including the desired extensions
in the directory and the searching type by "first name" or "last name". After dialing in, the PBX IVR/Auto
Attendant will guide the caller to spell the digits to find the person in the Dial By Name directory. This feature
allows customers/clients to use the guided automatic system to get in touch with the enterprise employees
without having to know the extension number, which brings convenience and improves business image for
the enterprise.

Dial By Name Configuration

The administrators can create the dial by name group under web GUI->PBX->Call Features->Dial By
Name.
1. Group Name
Enter the Group Name. This is to identify the Dial By Name group. The Dial By Name group can be
used as the destination for inbound route and key pressing event for IVR. The group name defined here

DIAL BY NAME

Figure 165: Create Dial By Name Group

UCM6510 IP PBX User Manual
P a g e | 264