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Trouble during Printing
This section describes how to resolve print problems.
Unable to Print
If you cannot print a document, identify the symptom in the following table to performthe
remedy.
Symptom
Data remains in
the printer icon.
Non sensical
characters
(symbols) are
printed in large
numbers.
Cause
The machine is not
powered on.
The network cable is
disconnected from the
computer.
The network cable is
disconnected from the
machine.
The print mode is [Off-line]
on the machine.
An error occurred in the
machine.
The IP address or SMB
network path is not
correctly set.
The network between the
computer and machine is
abnormal.
The port is not enabled.
The hard disk space of the
machine is insufficient.
The machine is connected
to multiple computers.
A printer driver provided by
other company is used.
Remedy
Switch the main power and power on.
Connect the network cable to the
computer.
Connect the network cable to the
machine.
Reference
Refer to "Interface Cables" (P.21).
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to
[Offline], select [On-line].
Check the error details and take an
appropriate action.
Set the correct IP address or SMB network
path.
Note
Refer to "Printer Environment Settings"
(P.317).
Check with your network administrator.
Enable the port.
Reference
Refer to "Port Settings" (P.171) and "Loading
Paper" (P.58).
Delete unnecessary data such as stored
documents (Charge Print, Private Charge
Print, and Secure Print) in folders to
increase free space.
Wait for a while, and then try printing
again.
Use the appropriate printer driver. Check
the property screen of the printer driver to
confirm that your machine, Afs name is
displayed for the driver name on the
[Advanced] tab.
Trouble during Printing
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