Table of Contents
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Problem Solving
15
538
Error Code
021-417
[Cause]
Failed to authorize the proxy server while connecting to the EP
system via the Internet.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure or the proxy server settings may
be changed or failed. Consult your system administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-418
[Cause]
There is a problem with the format of the proxy setting file.
021-419
[Remedy] The format of the proxy setting file registered in the HTTP
server may be incorrect. Consult your system administrator.
If the proxy setting file works normally but the error still is not
resolved, contact our Customer Support Center.
021-420
[Cause]
A time out error occurred while connecting to the EP system via
the Internet
Failed to obtain the proxy setting.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
021-421
[Cause]
A time out error occurred while connecting to the EP system via
the Internet
Failed to obtain the proxy setting.
[Remedy] Check the followings:
If the error still is not resolved after checking the above settings,
there may be a network failure. Consult your system
administrator.
If the network works normally but the error still is not resolved,
contact our Customer Support Center.
Cause and Remedy
The EP proxy server URL setting
The login user of the EP proxy server
The password of the EP proxy server
The LAN cable connection
The default gateway setting
The subnet mask setting
The EP proxy server setting
The working condition of the HTTP proxy server in which the
proxy setting file is registered
The LAN cable connection
The default gateway setting
The subnet mask setting
The EP proxy server setting
The working condition of the HTTP proxy server in which the
proxy setting file is registered
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