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15 Problem Solving
Trouble during Printing
Unable to Print
15
378
Downloaded From ManualsPrinter.com Manuals
This section describes how to resolve print problems.
Note
• The Print features are not available for some models. An optional component is required.
For more information, contact our Customer Support Center.
If you cannot print a document, identify the symptom in the following table to perform
the remedy.
Symptom
Data remains in
The machine is not powered
the printer icon.
on.
The network cable is
disconnected from the
computer.
The USB or Ethernet cable
is disconnected from the
machine.
The print mode is [Off-line]
on the machine.
An error occurred in the
machine.
The IP address or SMB
network path is not correctly
set.
The network between the
computer and machine is
abnormal.
The port is not enabled.
The hard disk space of the
machine is insufficient.
The machine is connected
to multiple computers.
Cause
Switch the main power and power on.
Connect the network cable to the
computer.
Connect the USB or Ethernet cable to the
machine.
Refer to "Interface Cables" (P.19).
Press the <Machine Status> button to
check the [Print Mode] on the [Machine
Status] screen. If [Print Mode] is set to [Off-
line], select [On-line].
Check the error details and take an
appropriate action.
Set the correct IP address or SMB network
path.
Refer to "Printer Environment Settings"
(P.247).
Check with your network administrator.
Enable the port.
Delete unnecessary data to increase free
space.
Wait for a while, and then try printing
again.
Remedy
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