System Log Files - Polycom DMA 7000 Operation Manual

System Log Files

System Log Files
Polycom, Inc.
The System Log Files page lists the available system log file archives and lets
you run the following Action list commands:
• Roll Logs — Closes and archives the current log files and starts new log
files.
• Download Active Logs — Creates and downloads an archive that
contains snapshots of the current log files, but doesn't close the current log
files. If your system is a two-node cluster, in the File Download dialog box
you can select which node's logs to download.
• Download Archived Logs — Downloads the selected log file archive.
• Delete Archived Logs —Deletes the selected log file archive. You may
only delete archives that have been downloaded.
• Show Download History — Displays the Download History list for the
selected log file archive, showing who downloaded the archive and when.
This command is only available if the selected archive has been
downloaded.
You can change the logging level, rolling frequency, and retention period at
Configuration > System > Logging Configuration. See
Configuration" on page 47.
The archives are Gzip-compressed tar files. Each archive contains a number of
individual log files.
The detailed technical data in the log files is not useful to you, but can help
Polycom Global Services resolve problems and provide technical support for
your system.
In such a situation, your support representative may ask you to download log
archives and send them to Polycom Global Services. You may be asked to
manually roll logs in order to begin gathering data anew. After a certain
amount of the activity of interest, you may be asked to download the active
logs and send them to Polycom Global Services.
The following table describes the fields in the list.
Table 10-4 Information in the System Log Files list
Column
Time
Host
Description
Date and time that the log file archive was created.
Host name of the server. When the logs are rolled in a
two-node cluster (either automatically or manually), an
archive is created for each node.
System Operations
"Logging
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