Polycom G7500 Administrator's Manual
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Polycom G7500 Administrator's Manual

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ADMINISTRATOR GUIDE
2.0 | May 2019 | 3725-85854-001A
®
Polycom
G7500

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Summary of Contents for Polycom G7500

  • Page 1 ADMINISTRATOR GUIDE 2.0 | May 2019 | 3725-85854-001A ® Polycom G7500...
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    End a Content Session from the System Web Interface.......... 9 Setting Up the System..................10 System Back Panel Ports....................10 LED Status Indicators for the G7500 System..............11 Complete System Setup....................12 Managing Peripheral Devices................... 12 Pairing IP Peripheral Devices to the System............12 IP Microphones......................
  • Page 4 Delete a Certificate....................52 Certificate Revocation.................... 53 Disable the Security Code....................54 Limit or Disable the Ability to Save Content..............55 Encryption......................... 55 Configure Call Encryption..................55 Configure Minimum TLS..................56 H.460 Firewall/NAT Traversal................... 56 Configure the System for H.460 Firewall/NAT Traversal........56 Polycom, Inc.
  • Page 5 Video Codec Capabilities....................84 H.265 High Efficiency Video Coding...............84 H.264 Advanced Video Coding................85 Setting Up a Directory..................87 Register with the Polycom Global Directory Server............87 Register with an LDAP Directory Server................87 Managing Contacts and Favorites..................89 Registering with a Calendaring Service............90...
  • Page 6 Activating System Features....................97 Unlock System Settings....................98 Updating Software......................98 Updating Software in the System Web Interface............99 Update Software with a USB Flash Drive.............101 Update Polycom HDCI Cameras................101 Downgrading Software....................102 Restart the System......................102 Reset System Settings....................103 Factory Restore the System....................103 Factory Restore a Table Microphone................
  • Page 7 Transfer Logs to a USB Flash Drive..............116 Configure Remote Logging...................116 Sample Log File....................117 Audio Tests........................118 Fix Polycom Acoustic Fence Issues................119 Issues When the System is Sleeping or Waking............. 119 Test the Call Experience....................120 Test Connection with Another System................120 Run a Trace Route......................

  • Page 8: Before You Begin

    Before You Begin Topics: ▪ Getting Help This guide helps you understand how to configure and manage your Polycom G7500 system. This guide covers the following products: ▪ Polycom G7500 system (Model: P011) ▪ Polycom Microphone IP Adapter (Model: P012) ▪...

  • Page 9: Getting Started

    Powering the System On and Off ▪ Navigating the System The Polycom G7500 system provides video-conferencing capabilities and collaboration tools for any size meeting space or room. Polycom G7500 Overview The Polycom G7500 system is an all-in-one video conferencing and content-sharing solution.

  • Page 10: Powering The System On And Off

    Getting Started Powering the System On and Off The G7500 system turns on when you plug it into a power source. The system doesn’t have a power button, so you must unplug the power cable to turn it off. Don’t power off the system during maintenance activities (for example, while a software update is in progress).

  • Page 11: End A Content Session From The System Web Interface

    When you end a sharing session, the system stops live content and deletes blackboards and whiteboards. Procedure 1. In the system web interface, go to Active Session. 2. Select End Session A message displays informing you that the session is ending. Related Links Sharing Content on page 93 Polycom, Inc.

  • Page 12: Setting Up The System

    ▪ Complete System Setup ▪ Managing Peripheral Devices See the Polycom G7500 Setup Sheet for information on connecting your G7500 system and its peripheral devices, including cameras, monitors, and microphones. Also see the following documents for more setup information: ▪...

  • Page 13: Led Status Indicators For The G7500 System

    112 LED Status Indicators for the G7500 System Use the LED on the front right corner of the codec to get information on the state of your G7500 system. Figure 2: G7500 System LED Location G7500 System LED Status Indicators...

  • Page 14: Complete System Setup

    Access the System Web Interface on page 8 Managing Peripheral Devices You can manage and monitor the peripheral devices connected to your G7500 system in the system web interface. Pairing IP Peripheral Devices to the System You must pair IP peripheral devices you use with your G7500 system.
  • Page 15 Disconnected status, this indicates that pairing wasn’t successful. Unpair an IP Peripheral Device If you don’t want to use an IP peripheral device with your G7500 system anymore, unpair it in the system web interface. Don’t unpair peripheral devices you plan to use with your system again. For example, if you move your entire system to another room, just disconnect the devices and reconnect them in the new location.

  • Page 16: Ip Microphones

    Setting Up the System IP Microphones You can use a combination of IP-based Polycom table and ceiling microphones with your G7500 system. These microphones also support Polycom Acoustic Fence technology. You can connect up to three of the following microphones directly to your system: ▪...
  • Page 17 LED Status Indicators for IP Microphones Use the LED on the IP table and ceiling microphones to get information on the state of each device. Figure 5: Polycom IP Table Microphone and Polycom IP Ceiling Microphone LED Locations IP Microphone LED Status Indicators...

  • Page 18: Polycom Microphone Ip Adapter

    Polycom Microphone IP Adapter The Polycom Microphone IP Adapter lets you connect non-IP Polycom audio devices with your G7500 system. For example, if your Polycom microphone uses a Walta-Walta cable, you can connect it to your system through the microphone adapter.
  • Page 19 LED status indicator Factory reset pinhole LED Status Indicators for the Microphone Adapter Use the LED to get information on the state of your microphone adapter. Figure 7: Polycom Microphone IP Adapter LED Location Microphone Adapter LED Status Indicators Indicator Status...

  • Page 20: Polycom Bluetooth Remote Control

    For more information, see the Polycom Microphone IP Adapter Setup Sheet. Move a Microphone Adapter to Another Location You might need to move your microphone adapter from a G7500 system in one room to a G7500 system in another room.
  • Page 21 The remote control unpairs. Pair a Remote Control Out of the box, your remote control is paired with the G7500 system, so no setup is required. To use a different remote control, you must pair it with the system. The system doesn’t support multiple remote controls. You can pair only one at a time.
  • Page 22 ▪ Unsuccessful pairing: Try the following solutions: ◦ Remove the batteries from the remote control and reinsert after five seconds. ◦ Move your remote control closer to the system than other remote controls and try to pair again. Polycom, Inc.

  • Page 23: Configuring General Settings

    The system supports double-byte characters. 3. Select Save. Provide Contact Information Enter contact information for your G7500 system so that users know whom to call when they need assistance. Procedure 1. In the system web interface, go to General Settings > My Information.

  • Page 24: Set The Date And Time

    ▪ Country 4. Select Save. Set the Date and Time Change the date and time settings in the G7500 system web interface. Procedure 1. In the system web interface, go to General Settings. 2. Select Date and Time. 3. Configure the following settings (your changes save automatically):...

  • Page 25: Set The Local Interface Language

    79 Send Usage Data to Polycom You can help Polycom improve its products and services by allowing the collection of usage data from your G7500 system. With your agreement, the system sends the following information to Polycom Cloud Services and the Device Analytics service: ▪...
  • Page 26 Configuring General Settings Procedure 1. In the system web interface, go to Servers > Cloud > Preferences. 2. Click the link to read the “Terms and Conditions”. 3. Select the check box to agree to the data collection. Polycom, Inc.

  • Page 27: Using A Provisioning Service

    Choose How to Get Software Updates on page 99 Register the System with a Provisioning Service Before you can provision a G7500 system, you must manually register it with a provisioning service. Note: Make sure to configure your provisioning server (for example, RealPresence Resource Manager) ahead of time so that it recognizes and works with your endpoint.

  • Page 28: Download A Template Configuration File

    113 Download a Template Configuration File Template configuration files show how parameters are set on your G7500 system. You can use this template to modify parameters and import the changes to your provisioning server. If you’re provisioning your system with a RealPresence Resource Manager system, you can use the template to create a UC endpoint configuration profile to associate with your system(s).

  • Page 29: Configuring Network Settings

    Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call ▪ Wireless Devices Network settings include the G7500 system primary (wired LAN) and secondary (Wi-Fi) network configurations. You also can register your system with SIP and H.323 for calling. Configuring Wired LAN Settings You can set the wired LAN properties for your G7500 system.

  • Page 30: Configure Dns Settings Manually

    2. Enter your DNS server address (you can enter up to four addresses). 3. Select Save. Configure Wired LAN Options You can configure LAN properties for your G7500 system in the local interface or the system web interface. Procedure 1. In the system web interface, go to Network > Primary Network > LAN Options.
  • Page 31 Autonegotiation setting, this setting is read-only. Ignore Redirect Messages Enables the system to ignore ICMP redirect messages. Polycom recommends that you enable this setting in most circumstances. ICMP Transmission Rate Limit (millisec) Specifies the minimum number of milliseconds between transmitted packets. Enter a number...
  • Page 32 H.323: H.225.0 Call Signaling, H.225.0 RAS, H. 245, Far-End Camera Control (FECC) ▪ SIP: SIP Signaling, FECC, Binary Floor Control Protocol (BFCP) This setting is available only when you enable 802.1p/Q. You can use any value from although Polycom recommends not using Polycom, Inc.

  • Page 33: Configure Wi-Fi Settings

    Configuring Network Settings 3. Select Save. Configure Wi-Fi Settings In addition to a LAN, you can also connect your G7500 system to a Wi-Fi network for additional user access. For example, this enables guests to share content to the system. Procedure 1.

  • Page 34: Configure Network Quality Settings

    When you connect, you receive a Successfully connected to <your network’s SSID name> message. Configure Network Quality Settings You can specify how your G7500 system responds to network quality issues by controlling how your network handles packets during video calls. Procedure 1.
  • Page 35 Specifies the IP Precedence or Diffserv value for traffic unrelated to video, audio, or FECC. Maximum Transmission Unit Size Specifies whether to use the default Maximum Transmission Unit (MTU) size for IP calls or let you select it. Polycom, Inc.

  • Page 36: Configure H.323 Settings

    3. Select Save. Configure H.323 Settings If your network uses a gatekeeper, the G7500 system can automatically register its H.323 name and extension. This enables others to call the system by entering the H.323 name or extension instead of the IP address.
  • Page 37 323 endpoints can access the gatekeeper. This setting is available when you set Use Gatekeeper to Specify. Username Specifies a user name if the gatekeeper requires authentication for registration. Password Specifies a password if the gatekeeper requires authentication for registration. Polycom, Inc.

  • Page 38: Configure Sip Settings

    Configure SIP Settings on page 36 Configure SIP Settings If your network supports SIP, you can use it to connect calls on your G7500 system. Procedure 1. In the system web interface, go to Call Configuration > SIP. 2. Configure the following settings:...
  • Page 39 ▪ Auto: Enables automatic negotiation of protocols in the following order: TLS, TCP, and UDP. Polycom recommends this setting for most environments. ▪ TLS: Provides secure SIP signaling. TLS is available only when you register your system with a SIP server that supports it.
  • Page 40 By default, the system sends SIP signaling to ports 5060 (TCP) and 5061 (TLS) on the registrar server. Enter the address and port using the following format: <IP_Address>:<Port> <IP_Address> can be an IPv4 address or an FQDN such as servername.company.com:5060 Polycom, Inc.

  • Page 41: Enable Point-To-Point Call Escalation To A Realpresence Dma Conference Call

    Enable Point-to-Point Call Escalation to a RealPresence DMA Conference Call When you register your G7500 system with a Polycom RealPresence DMA system, you can enable a point-to-point call on your system to escalate to an impromptu conference call on an external Polycom MCU.

  • Page 42: Wireless Devices

    Your remote control also connects to the system using Bluetooth. You can enable or disable these features as needed. Wireless Band for Miracast-Certified Devices Miracast-certified devices must use the 5 GHz band to connect with the G7500 system (using 802.11 channel 44 by default). Note: If you enable Wi-Fi, the system uses the same 802.11 channel for Miracast-certified device...

  • Page 43: Securing The System

    Local Accounts The system stores local account IDs and passwords. Configure Password Policies You can specify requirements for administrator, remote access, and SNMP passwords for your G7500 system. Polycom strongly recommends that you create an administrator password for your system.
  • Page 44 Days, and Password Expiration Warning. Create Local Administrator Credentials You can require local administrator credentials for in-room and remote access to the G7500 system. Passwords for logging in to the system are case sensitive and can’t contain more than 40 characters.
  • Page 45 This setting is enabled by default. 4. Select Save. Configure Account Lockout Settings You can specify account lockout controls to prevent unauthorized access to your G7500 system. Procedure 1. In the system web interface, go to Security > Local Accounts.

  • Page 46: Enable External Authentication

    Enable External Authentication You can set up external authentication through Active Directory for your G7500 system. When enabled, you can access the system with an Active Directory account or the system’s local administrator credentials.

  • Page 47: Configure System Access Settings

    Active Directory server for successful authentication. 4. Select Save. Configure System Access Settings You can configure how you access your G7500 system. Procedure 1. In the system web interface, go to Security > Access. 2. Configure the following settings: Setting...

  • Page 48: Enable Command-Line Api Access Over Ssh

    2. Select the Enable Telnet Access check box. 3. Choose an API Port for telnet connections: 24 (default) or 23. Disable Command-Line API Access To disable command-line API access to your G7500 system, close network ports 22, 23, and 24 and the RS-232 serial port. Procedure 1.

  • Page 49: Configure The System Web Interface Port Lock

    Securing the System Configure the System Web Interface Port Lock You can limit the number of failed login attempts to the G7500 system web interface to protect against brute-force attacks. Procedure 1. In the system web interface, go to Security > Access.

  • Page 50: Locking The Telnet Port

    Locking the Telnet Port Other than disabling telnet access to the G7500 system command-line API, you can’t restrict telnet access in other ways, such as locking its port for too many failed login attempts (like you can with web or SSH access).

  • Page 51: Disable Usb 3.0 Ports

    Note: This setting only displays when you set RS-232 Mode to Control. 3. Select Save. Disable USB 3.0 Ports You can configure your G7500 system so no one can use its USB 3.0 ports. Note: You can’t turn off the USB-C port, which only provides power. Procedure 1.

  • Page 52: Create A Certificate Signing Request

    Using a Provisioning Service on page 25 Create a Certificate Signing Request If you deploy a PKI in your environment, create a CSR to make sure your G7500 system is trusted by its network peers. Note: Only a single CSR can exist at a time. After a CSR is generated, get it signed and installed on your system before creating another.

  • Page 53: Configure Certificate Validation Settings

    CA, which issues your signed certificate. Configure Certificate Validation Settings The G7500 system can automatically validate user-installed certificates when establishing an authenticated network connection. To perform this validation, you must install certificates from the CAs that are part of the trust chain on the G7500 system.

  • Page 54: Install A Certificate

    This allows you to navigate with your browser over a secure connection to the system web interface and perform administrative tasks. View a Certificate The G7500 system lists user-installed certificates in the system web interface, where you also can view the contents of those certificates. Procedure 1.

  • Page 55: Certificate Revocation

    2. Under Revocation, select Trash next to the CRL you want to delete. Configure the OCSP Method You can use the OCSP method to perform certificate revocation checks on your G7500 system. Procedure 1. In the system web interface, go to Security > Certificates.

  • Page 56: Disable The Security Code

    3. Select Save. Disable the Security Code By default, you must enter a security code to connect to the G7500 system to share or save content, but you can disable it. Procedure » In the system web interface, go to Security > Security Code and clear the Enable Security Code check box.

  • Page 57: Limit Or Disable The Ability To Save Content

    You can block users, depending on their network connection, from saving content using the Polycom Content App. For example, you may not want someone connected to your G7500 system through the Wi-Fi network to save content. However, users can still save content when connected through the primary network (LAN).

  • Page 58: Configure Minimum Tls

    120 H.460 Firewall/NAT Traversal You can configure your G7500 system for firewall or network address translation (NAT) traversal using the H.460.18 and H.460.19 standards. This includes environments with session border controllers (SBCs). For example, an endpoint outside your network that’s initiating a SIP call connects to an SBC as a remote endpoint.
  • Page 59 SIP page and enable Force Connection Reuse. When enabled, the system uses port 5060 and 5061 for the source and destination port (these must be open on the firewall). Polycom, Inc.

  • Page 60: Web Proxies

    6. Select Save. Web Proxies A web proxy can help your G7500 system communicate outside your network securely and with increased performance. For example, you can direct your system’s outbound requests through an enterprise proxy.
  • Page 61 1. In the system web interface, go to Network > Primary Network > Web Proxy Settings. 2. Select Enable Web Proxy. Set Up Automatic Web Proxy Configuration With automatic web proxy configuration, your G7500 system obtains a URL for downloading a proxy auto- configuration (PAC) file through DHCP option 252. Procedure 1.

  • Page 62: View Connections To The System

    Manually Update the PAC File on the System Even if you set up your G7500 system for automatic or semi-automatic web proxy configuration, you can still manually download a new PAC file from the server.

  • Page 63: Port Usage

    Procedure 1. In the system web interface, go to Diagnostics. 2. Go to Sessions. Port Usage The following table lists the inbound, outbound, and bidirectional ports used by the G7500 system. G7500 System Port Usage Port Direction Type Protocol...
  • Page 64 TLS access to the web interface. AirPlay Microsoft Exchange Server Provisioning (for example, RealPresence Resource Manager) REST API Polycom Content Outbound Static Remote logging Inbound Static TCP, UDP AirPlay (Real- Time Streaming Protocol [RTSP]) Outbound Static Remote logging...
  • Page 65 4115 data) 4443 Bidirectional Static TCP/TLS Web server for peripheral device software downloads and log uploads 5001 Inbound Static TCP/TLS Polycom Content 5060 Bidirectional Static TCP or UDP, depending the on configuration 5061 Bidirectional Static 5127 Outbound Static Polycom usage...
  • Page 66 Securing the System Port Direction Type Protocol Function Open by Configurable Default? Port? 47000 Inbound Static AirPlay casting services 49152– Bidirectional Dynamic H.245 65535 49159 Inbound Static Bonjour/AirPlay (mDNS [Windows]) 49163 Inbound Static Bonjour/AirPlay (mDNS [Windows]) Polycom, Inc.

  • Page 67: Configuring Call Settings

    Set Preferred Call Speeds ▪ Configure the Recent Calls List ▪ Clear Recent Calls Specify how you want your G7500 system to handle and manage calls. Related Links Configure H.323 Settings on page 34 Configure SIP Settings on page 36 Configure Call Settings You can configure call settings in the G7500 system web interface.

  • Page 68: Configure Dialing Options

    Configure General Audio Settings on page 69 Configure Dialing Options You can specify video and audio dialing preferences for your G7500 system. Procedure 1. In the system web interface, go to Call Configuration > Dialing Preference. 2. Configure the following settings (your changes save automatically):...

  • Page 69: Set Call Answering Mode

    H.323 ▪ Set Call Answering Mode You can configure how users answer calls on the G7500 system. Procedure 1. In the system web interface, go to Call Configuration > Call Settings. 2. Select one of the following for Auto Answer Point-to-Point Call: ▪...

  • Page 70: Configure The Recent Calls List

    The system doesn’t receive calls at a higher rate than the speed you set here. Configure the Recent Calls List You can display recent calls on the Place a Call page in the G7500 system web interface. The recent calls list includes the following information: ▪...

  • Page 71: Configuring Audio Settings

    Audio Output ▪ Audio I/O Specifications You can configure audio settings in the G7500 system web interface. Configure General Audio Settings You can specify general audio settings for your G7500 system. If you are in a call with a far site that is sending audio in stereo mode, you can receive in stereo. In calls where some sites can send and receive stereo but some can’t, any site set up to send or receive stereo...

  • Page 72: Audio Input

    Test Speakers on page 118 Test Polycom StereoSurround on page 118 Audio Input You have several options to input audio for your G7500 system. Your system supports the following audio inputs: ▪ IP-based Polycom audio peripheral devices: ◦ Polycom IP Table Microphone ◦...

  • Page 73: Configure Ip Microphones

    Configuring Audio Settings Configure IP Microphones You can configure IP table and ceiling microphone settings for your G7500 system. Procedure 1. In the system web interface, go to Audio/Video > Audio > Audio Input. 2. Configure the following settings (your changes save automatically):...
  • Page 74 Higher values increase the radius of the fence area around the primary microphone. Specify the Primary and Fence Microphones To use Polycom Acoustic Fence technology with your G7500 system, you need a primary microphone to pick up audio and one or more fence microphones to define the audio boundary.

  • Page 75: Configure 3.5 Mm And Hdmi Audio Input

    System Back Panel Ports on page 10 Specify a Different Primary Microphone If you want to change the primary microphone you’re using for Polycom Acoustic Fence technology, you must first disconnect all the microphones from your G7500 system. Note: If you use a mix of table and ceiling microphones, the primary microphone must be a table microphone.

  • Page 76: Audio Output

    Audio Output You have different options to play audio on your G7500 system to fit your setup: You can use the primary monitor’s built-in speakers, or you can connect an external speaker system (such as the Polycom StereoSurround kit) to provide more volume and comprehensive sound in large rooms.

  • Page 77: Using 3.5 Mm Audio Output

    If you want to use the 3.5 mm stereo line output to hear audio in the room, make sure you mute the monitor(s) connected to your G7500 system through HDMI. Audio I/O Specifications The following table provides audio input and output specifications for your G7500 system. G7500 Audio I/O Specifications Characteristic...

  • Page 78: Configuring Video And Camera Settings

    Use the HDMI input resolutions and video codec capabilities to further enhance your video experience, based on your deployment requirements. HDMI Connections Your G7500 system has three HDMI ports so you can have dual monitors and an HDMI content source. Your system has the following HDMI connections: ▪...

  • Page 79: Configure Monitor Settings

    1920 × 1080p 50, 60 Supported HDMI Output Resolutions for Dual-Monitor Setups Your G7500 system supports the following HDMI output resolutions and frame rates when using two monitors. Note: 4K resolution (3840 × 2160p) isn’t supported when you configure your system for dual monitors.

  • Page 80: Configure A Touch Monitor

    78 Configure Dual Monitor Display Settings on page 95 Configure a Touch Monitor In a dual-monitor setup, you must configure the touch monitors to work with your G7500 system. Note: Touch monitors in single-monitor setups don’t require configuration. Procedure 1.

  • Page 81: Configure Camera Settings

    See the latest release notes for specific information about the cameras you can use with your G7500. Note: If you connect an unsupported camera, the system still attempts to show video. Polycom can’t guarantee that the results are optimal or that the available settings are the same as a...

  • Page 82: Configure Video Input Settings

    When you set sleep Display to No Signal, the camera is already sending an image by the time the display synchronizes with the system. 4. Select Save. Related Links Update Polycom HDCI Cameras on page 101 Configure Sleep Settings on page 23 Configure Video Input Settings You can customize your video input settings, such as enabling connected cameras, adjusting camera orientation, or specifying whether people or content display on connected monitors.
  • Page 83 ▪ Motion: Gives preference to frames per second over resolution. Backlight Compensation Specifies if the camera automatically adjusts for a bright background. Backlight compensation is best used in situations where the subject appears darker than the background. Polycom, Inc.
  • Page 84 Specifies how the camera compensates for light source variations in the room. Select Auto, Manual, or a color temperature value. ▪ Auto: Polycom recommends this setting for most situations. It calculates the best white balance setting based on lighting conditions in the room.
  • Page 85 When enabled, a picture-in-picture window displays showing a wide angle of the room in addition to the main window showing the primary speaker(s). This setting is available when using a camera with tracking features, such as the EagleEye Director II. 4. Select Save. Polycom, Inc.

  • Page 86: Video Codec Capabilities

    Due to the complexities of system capabilities and the call types and scenarios in your environment, it isn’t possible to provide the resolutions and frame rates for calls between a G7500 system and a different type of endpoint. The systems attempt to provide the highest resolutions and the best frame rates in all types of calls.

  • Page 87: H.264 Advanced Video Coding

    Due to the complexities of system capabilities and the call types and scenarios in your environment, it isn’t possible to provide the resolutions and frame rates for calls between a G7500 system and a different type of endpoint. The systems attempt to provide the highest resolutions and the best frame rates in all types of calls.
  • Page 88 Due to the complexities of system capabilities and the call types and scenarios in your environment, it isn’t possible to provide the resolutions and frame rates for calls between a G7500 system and a different type of endpoint. The systems attempt to provide the highest resolutions and the best frame rates in all types of calls.

  • Page 89: Setting Up A Directory

    ▪ Register with an LDAP Directory Server ▪ Managing Contacts and Favorites You can register your G7500 system with a directory to call contacts in your organization. The system supports the following directory features: ▪ Up to 2,000 Favorites ▪...
  • Page 90 Specifies the user name for registering with LDAP server. Password Specifies the password for registering with the LDAP server. 4. Select Save. Related Links Configure Minimum TLS on page 56 LDAP Directory Server Ignores the Minimum TLS Version Setting on page 120 Polycom, Inc.

  • Page 91: Managing Contacts And Favorites

    Managing Contacts and Favorites You can create local contacts and designate favorites for your G7500 system. Manage Contacts You can add contacts individually or in bulk in the G7500 system web interface. Procedure 1. Do one of the following: ▪...

  • Page 92: Registering With A Calendaring Service

    • Configure a Calendaring Service Your G7500 system can display calendar details linked to a Microsoft Outlook or Office 365 account. The system retrieves this information from Microsoft Exchange Server with credentials you provide or through automatic discovery using an associated email or SIP server address.
  • Page 93 FQDN of the server’s virtual IP address. If required, you can use an IP address instead of an FQDN, but Polycom recommends using the same FQDN for Outlook clients. Provide a value here only if you want to manually provide connection information to the Microsoft Exchange Server.
  • Page 94 Show Information for Meetings Set to Private Specifies whether to display details about meetings marked private. 4. Select Save. After you register your system to the calendaring service, users can join scheduled meetings from the Home and Calendar screens on the local interface. Polycom, Inc.

  • Page 95: Sharing Content

    Limit or Disable the Ability to Save Content on page 55 Default Options for Sharing Content Once your G7500 system is running and configured for your environment, users can share content from their personal devices with no additional setup using the following methods: ▪...

  • Page 96: Customizing The Local Interface

    2. Select Use Default Background. Customize the Address Bar You can customize what displays in the address bar of the G7500 system local interface home screen. The address bar is under the room name. You can list two of the following details: ▪...

  • Page 97: Display Meetings Or Favorites On The Home Screen

    2. Choose options for Primary Element and Secondary Element (your changes save automatically). Display Meetings or Favorites on the Home Screen You can display meeting information or favorite contacts on the home screen of the G7500 system local interface. Procedure 1.
  • Page 98 Single: Display content on Monitor 2 and people on Monitor 1. ▪ Dual: Display people and content on Monitor 1 and content only on Monitor 2. Related Links Configure Monitor Settings on page 77 Configure a Touch Monitor on page 78 Polycom, Inc.

  • Page 99: System Maintenance

    Polycom dealer to get a key. A key is a number that unlocks certain features or gives you the ability to update your G7500 system. You can obtain one of the following key types: ▪...

  • Page 100: Unlock System Settings

    2. Enter the Software Version Key you obtained for your system. 3. Select Save. Unlock System Settings Some settings in the local interface are locked by default. You can unlock these settings with your G7500 system’s local administrator credentials. Procedure 1.

  • Page 101: Updating Software In The System Web Interface

    25 Updating Software in the System Web Interface You can manually update software or set up automatic updates in the G7500 system web interface. Choose How to Get Software Updates You may have several options to update your G7500 system software, depending on your environment.
  • Page 102 Using a Provisioning Service on page 25 Update Software Manually You can manually update the software of your G7500 system and its connected peripheral devices. Procedure 1. In the system web interface, go to General Settings > Device Management. 2. Select Check for Updates.

  • Page 103: Update Software With A Usb Flash Drive

    If these settings are provisioned, the provisioning profile defines the polling interval. The default interval is one hour. Update Software with a USB Flash Drive You can update the software of your G7500 system and some of its connected peripheral devices with a USB flash drive. Note: Polycom recommends formatting your USB flash drive with the FAT32 file system.

  • Page 104: Downgrading Software

    Configure Camera Settings on page 79 Downgrading Software You can downgrade your G7500 system software and the software of some of its connected peripheral devices. Install an older software version to downgrade your G7500 system and peripheral devices with either of the following methods: ▪...

  • Page 105: Reset System Settings

    Keep the system call detail reports. 5. Select Restart. Factory Restore the System A factory restore completely erases the G7500 system’s flash memory and restores it to the latest major software version (x.0). The system doesn’t save the following data with a factory reset: ▪...

  • Page 106: Factory Restore A Table Microphone

    3. While continuing to hold the restore button, reconnect the power supply to turn the system on. 4. When the system LED indicator light blinks amber, stop pressing the restore button. Related Links LED Status Indicators for the G7500 System on page 11 Factory Restore a Table Microphone You can restore a microphone to its default settings.
  • Page 107 4. Line up the center of the magnet with the sensor and hold it no more than 19 mm (3/4 in.) away from the enclosure for approximately 7 seconds. The microphone LED blinks amber during a factory restore. Note: Don’t power off the microphone during this process. It restarts when complete. Related Links IP Microphones on page 14 Polycom, Inc.

  • Page 108: Factory Restore A Microphone Adapter

    2. Optional for USB flash drive method: Download the software package you want to install from Polycom Support and save the package to the root directory of a USB flash drive. Insert the USB flash drive into a USB port.

  • Page 109: Configure Snmp

    ▪ User help request ▪ Video or audio call connection or disconnection Note: Polycom doesn’t support SNMP write operations for configuring or provisioning systems. SNMPv3 does the following: ▪ Provides secure connections between the SNMP manager and agent ▪ Supports IPv4 networks ▪...
  • Page 110 Specifies the SNMP community string for your system. For security reasons, don’t use the default community string (public). Note: Polycom doesn’t support SNMP write operations for configuring or provisioning systems. The community string is for read operations and outgoing SNMP traps.

  • Page 111: Download Mibs

    Port where SNMP traps are sent (default is 162) 3. Select Save. Download MIBs You can download MIB data for your G7500 system. A MIB helps your SNMP management console resolve SNMP traps and provide human-readable descriptions of those traps.

  • Page 112: Troubleshooting

    Refer to the following topics to help you diagnose and fix issues with your G7500 system. Checking System Status You can verify the status of your G7500 system in the local and system web interfaces. Status information also include details about connected peripheral devices and system services.

  • Page 113: Paired Ip Peripheral Device Is Disconnected

    3. Optional: Select Adjust <Feature> Settings to access to the corresponding settings page. Paired IP Peripheral Device is Disconnected Symptom: You paired an IP peripheral device with your G7500 system but can’t use it. On the web interface Device Management page, you see that the device is Disconnected. Problem: A paired device must have a Connected status to use.

  • Page 114: View Call Statistics

    LED Status Indicators for the System LAN Ports You can verify network connectivity by looking at the LAN port LEDs on the back of your G7500 system. There are four LAN ports: one for the system’s network connection (farthest left) and three link-local network (LLN) connections for peripheral devices.

  • Page 115: Check Provisioning Results

    Logs contain information about G7500 system activities and configurations to help you troubleshoot issues. Consolidated System and Peripheral Device Logs Logs include details about your G7500 system and some of its connected peripheral devices. These peripheral devices include the following: •...

  • Page 116: Configure Log Preferences

    Polycom Microphone IP Adapter Configure Log Preferences You can manage some basic aspects of your G7500 system logs, including how logs are transferred to a USB flash drive. Your system has limited storage space for logs. If you want logs to be overwritten less frequently, attach a USB flash drive to the system.

  • Page 117: Configure Log Level

    Enable SIP Trace Logs additional SIP connectivity information. Download Logs You can retrieve the logs associated with your G7500 system and some of its peripheral devices. Procedure 1. In the system web interface, go to Diagnostics > Logs. 2. Select Download System Logs.

  • Page 118: Transfer Logs To A Usb Flash Drive

    Troubleshooting Transfer Logs to a USB Flash Drive You can transfer logs to a USB flash drive to free up space on your G7500 system. Note: Polycom recommends formatting your USB flash drive with the FAT32 file system. Procedure 1. In the local interface, go to Menu >...

  • Page 119: Sample Log File

    • • • TLS (secure connection) Sample Log File The following code block is a sample G7500 system log file: 2018-10-19 13:53:08 Kernel.Debug 10.223.73.18 1 2018-10-19T18:53:08.626000+00:00 DeviceName ProductName - - [NXLOG@14506 EventReceivedTime="2018-10-19 18:53:08" SourceModuleName="plcmlog" SourceModuleType="im_file"] CEng: RouteProc[0]: RouteReceived - videoroute set 0 mon1 1920 1080 HDMI 60 Progressive vout1 0 0 1920 1080 0 none 0 0 0 0 2018-10-19 13:53:08 Kernel.Info 10.223.73.18 1...

  • Page 120: Audio Tests

    +20dB corresponds to 0dBFS in the room system audio. A signal at this level is likely clipping the audio system. Test Polycom StereoSurround After you configure the G7500 system to use Polycom StereoSurround, you can place a test call to see if it works. Make sure the microphones are positioned correctly.

  • Page 121: Fix Polycom Acoustic Fence Issues

    Troubleshooting 2. Gently blow on the left and right leg of each Polycom microphone while watching the audio meters to identify the left and right inputs. 3. Test the speakers to check volume and verify that audio cables are connected.

  • Page 122: Test The Call Experience

    Troubleshooting Test the Call Experience Run a near end loop test to verify what others see and hear in a call with your G7500 system. This test isn’t available in a call. Procedure 1. In the local interface, go to Menu >...

  • Page 123: Checking The Web Proxy Configuration

    58 PAC File Status Messages Your G7500 system displays messages indicating the status of the proxy auto-configuration (PAC) file used for web proxy communication. Refer to the following table for more information about these messages, which you see on the Web Proxy Settings page of the system web interface.

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