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Polycom HDX User Manual

Polycom HDX User Manual

Room systems
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®
®
User's Guide for Polycom
HDX
Room Systems
Version 3.0.3
|
October 2011
|
3725-23978-010/A

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Summary of Contents for Polycom HDX

  • Page 1 ® ® User’s Guide for Polycom Room Systems Version 3.0.3 October 2011 3725-23978-010/A...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    Muting the Microphone ........
  • Page 4 Using the Polycom UC Board ........23...
  • Page 5 Polycom® HDX® systems can be customized to show only those options used in your organization. Therefore, this guide might cover options that you cannot access on your system.

  • Page 6: Using The Remote Control

    User’s Guide for Polycom HDX Room Systems Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Access onscreen help; see system status in a call Store or recall camera presets (when followed by a number);...

  • Page 7: Powering The System On And Off

    Caution. In order to avoid corrupting the file system, always power off a Polycom HDX system using the power button on the system or the remote control. After turning the power off in this way, wait at least 15 seconds before you unplug the system from its power source.

  • Page 8: Placing A Call

    User’s Guide for Polycom HDX Room Systems Placing a Call You can use your system to place a video call in any of these ways: • • • Calling by Entering a Name or Number To place a call by entering a name or number: Entering a name or number on the Place a Call screen.

  • Page 9: Calling From The Recent Calls List

    Press Call on the remote control to place the call. Call progress indicators appear on the HDX system monitor to show that the call is in progress. When the indicators turn green, the call is connected.

  • Page 10: Calling A Speed Dial Entry

    Contact your administrator for information about speed dial entries. Calling from the Directory The directory can include a list of sites stored locally on the Polycom HDX system. If the system is registered with a global directory, the directory includes entries from the global directory.

  • Page 11: Ending A Call

    60 seconds. In audio-only calls, if the person on an analog telephone hangs up first, you need to disconnect the Polycom HDX system from the call, just as you would hang up a telephone receiver in a regular phone call.

  • Page 12: Participating In An Encrypted Call

    User’s Guide for Polycom HDX Room Systems From... Points to note about special dialing scenarios: • • • • Participating in an Encrypted Call If encryption is enabled on the system, a locked padlock icon appears on the monitor when a call is encrypted. If a call is unencrypted, an unlocked padlock appears on the monitor.

  • Page 13: Controlling What You See

    To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Controlling What You See...
  • Page 14 User’s Guide for Polycom HDX Room Systems To adjust a Polycom EagleEye HD, Polycom EagleEye II, Polycom EagleEye 1080, Polycom EagleEye III, or Polycom EagleEye Director camera using the remote control: If you are using an EagleEye Director camera and camera tracking is on, you must turn camera tracking off before adjusting the camera.

  • Page 15: Starting And Stopping Camera Tracking With Eagleeye Director

    To open or close the privacy shutter on the Polycom EagleEye View camera: >> Move the slider to the right to close the privacy shutter, or to the left to Starting and Stopping Camera Tracking with EagleEye Director If EagleEye Director tracking is enabled, the tracking camera follows the person or people who are speaking.

  • Page 16: Setting And Using Camera Presets

    User’s Guide for Polycom HDX Room Systems Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. Presets allow you to: • • If your system’s camera supports pan, tilt, and zoom movement, you can create up to 100 preset camera positions (0-99) for the near site.

  • Page 17: Switching Between Full-Screen Video And The Home Screen

    Scroll to Dual Monitor Emulation and press enable the option. Press Home to save your change and return to the Home screen. User’s Guide for Polycom HDX Room Systems Near, and then choose a near-site on the remote control to...
  • Page 18 User’s Guide for Polycom HDX Room Systems During calls using Dual Monitor Emulation without content, you can press the screen layouts: The last layout viewed is used for the next call. Display button on the remote control to scroll through the following...

  • Page 19: Showing, Moving, And Turning Off The Pip

    During calls using Dual Monitor Emulation with content, you can press the screen layouts: Polycom HDX 9006, Polycom HDX 8000 series and Polycom HDX 7000 series systems with Hardware Version B, Polycom HDX 7000 series systems with Hardware Version C, and Polycom HDX 6000 series systems show only two windows in Dual Monitor Emulation.

  • Page 20: Specifying When To Display The Pip

    User’s Guide for Polycom HDX Room Systems To show, move, or turn off the PIP during a call: • • • To swap the views shown in the PIP and the main screen: Specifying When to Display the PIP Your system might be configured with specific default behavior for the PIP in calls.

  • Page 21: Controlling What You Hear

    The microphone might automatically mute when the system is asleep or is waiting for you to log in. The red mute indicator on the front of the Polycom EagleEye View camera is lit when the system is muted or when a Polycom microphone is connected and muted.

  • Page 22: Enjoying Stereo Audio In Video Calls

    User’s Guide for Polycom HDX Room Systems Enjoying Stereo Audio in Video Calls If your video conferencing room is configured to use stereo sound, the left and right microphone inputs are configured during system setup. It is important that you do not move the microphones as this might detract from the stereo audio experience.

  • Page 23: Showing Content From A Computer Connected Directly To

    Download and install the People+Content IP software. On the computer, start the Polycom People+Content IP application. Enter the IP address or host name of the Polycom HDX system and the meeting password, if one is set. On the computer, click Connect.

  • Page 24: Polycom Hdx 9004, Polycom Hdx 9002, And Polycom Hdx 9001Systems

    Make sure the computer is powered on and connected to the Polycom HDX system. Polycom HDX 9004: You can connect a computer to video input 4 or 5. When you connect to video input 4, you can also connect to audio input 4 to share sound from your computer.

  • Page 25: Showing Content From A Document Camera, Vcr, Or Dvd Player

    Camera on the remote control. Select a content source. Press on the remote control. Press Camera on the remote control. Select the main camera. Press on the remote control. User’s Guide for Polycom HDX Room Systems Camera and select Camera and...

  • Page 26: Showing Content With Polycom People On Content

    User’s Guide for Polycom HDX Room Systems Showing Content with Polycom People on Content™ The Polycom People on Content™ feature allows you to show yourself on top of content that you are sharing. The effect is similar to a weather newscast on television.

  • Page 27: Using The Polycom Uc Board

    Polycom HDX systems. Integration with HDX system software means that you do not need to start an external application to use the UC Board.

  • Page 28: Searching The Directory

    Communications Server or Microsoft Lync Server 2010 Features with Video Calls on page 39. Sites that you have added are stored on your Polycom HDX system as Favorites. You can remove or edit Favorites. You can also assign Favorites to groups to more easily find them.

  • Page 29: Adding, Editing, And Deleting Favorites

    Adding, Editing, and Deleting Favorites You can create Contacts and groups and save them in the Polycom HDX system directory. Any changes appear in Favorites. To add a Contact to Favorites: Setting Name Group Call Type Call Speed Number Extension To edit an entry: You can edit any contact that was created locally.
  • Page 30 You cannot delete a contact that was found as a result of a directory search. You cannot delete default Contacts that come from the global directory server, except contacts stored with the Polycom CMA presence service. Go to the Favorites screen.

  • Page 31: Directory Groups

    Polycom HDX systems support up to 200 Favorites groups. If the system is connected to a global directory server, it can also support one of the following: •...

  • Page 32: Refreshing Entries From The Polycom Global Directory Server

    Refreshing Entries from the Polycom Global Directory Server The global directory entries are periodically refreshed on systems registered to the Polycom Global Directory Server. You can also manually refresh the global directory entries on your system. To manually refresh Polycom GDS entries: From the Favorites or Directory screen, highlight the group name.

  • Page 33: Contacts With Presence

    You can host multipoint calls using a video conferencing system with multipoint capabilities, or you can use a bridge such as the Polycom RMX 1000, Polycom RMX 2000, or Polycom MGC™.

  • Page 34: Placing A Multipoint Call

    To place a cascaded multipoint call: Types of Video Calls You Can Make For calls hosted by a Polycom HDX system, you can define a group in the directory to call all of the sites at one time. Alternatively, you can place a call to the first site, and then add other sites after the first call connects.

  • Page 35: Passwords For Multipoint Calls

    Multipoint Viewing Modes What you see during a multipoint call can vary depending on how the Polycom HDX system is configured, the number of sites participating, the number of monitors you are using, and whether content is shared. The multipoint viewing mode configured on the host system is the one used in the Polycom, Inc.
  • Page 36 To find out more about these modes, please talk to the administrator of your Polycom HDX system. The following table describes the different multipoint viewing modes when an HDX system is hosting the multipoint call. Setting Video images from multiple sites can be automatically combined on one monitor in a display known as continuous presence.

  • Page 37: Using Chair Control For Multipoint Calls

    To use the chair control options when you are in a multipoint call: To use the HDX web interface, you must use Internet Explorer version 6.x, 7.x, or 8.x and configure your browser to allow cookies. Enter the IP address of the HDX system using the http://IPaddress (for example, http://10.11.12.13) or...

  • Page 38: Changing The Way Calls Are Answered

    User’s Guide for Polycom HDX Room Systems If you are... Chair controller Participant Changing the Way Calls Are Answered Temporarily Refusing Calls If your system administrator has allowed access to the Availability Control, you can automatically refuse incoming calls if you do not wish to be disturbed.

  • Page 39: Answering Video Calls Automatically

    Scroll to Mute Auto Answer Calls and press to enable the option. Press Home to save your change and return to the Home screen. User’s Guide for Polycom HDX Room Systems Mute on the remote control when on the remote control...

  • Page 40: Allowing Video Display On The Web

    If your system administrator has allowed access to user settings, you can choose whether to allow viewing of the room where the system is located or video of calls in which the system participates. You would use the Polycom HDX web interface’s Web Director to view the room or video.

  • Page 41: Using A Polycom Soundstation® Ip 7000 Conference Phone

    Using a Polycom SoundStation® IP 7000 Conference Phone with a Polycom HDX System When you connect a Polycom SoundStation® IP 7000 conference phone to a Polycom HDX system, the conference phone becomes another interface to dial audio or video calls. The conference phone operates as a microphone, and as a speaker in audio-only calls.

  • Page 42: Using Polycom Conferencing For Microsoft Outlook

    >> Press the You can also mute the audio using the mute button on the Polycom HDX system remote control or on a connected Polycom HDX microphone. The indicators on the conference phone are red when your audio is muted. The near-site mute icon also appears on the monitor display.

  • Page 43: Using Microsoft Office Communications Server Or Microsoft Lync Server 2010 Features With Video Calls

    Managing Contacts Using Office Communicator or Microsoft Lync Office Communicator and Microsoft Lync contacts appear on the Polycom HDX system Favorites screen and in the Favorites group in the directory. To add or delete Office Communicator or Microsoft Lync contacts on the Polycom HDX system, use the Office Communicator or Microsoft Lync application.

  • Page 44: Viewing Microsoft Office Communications Server Or Microsoft Lync Server 2010 Presence States

    Changes made to contacts and groups using Office Communicator or Microsoft Lync appear on the Polycom HDX system Favorites screen and in the Favorites group in the directory. Polycom HDX systems support up to 200 contacts and 64 groups from Office Communicator or Microsoft Lync.

  • Page 45: Multipoint Calls Using Centralized Conferencing Control Protocol (Cccp)

    Multipoint Calls Using Centralized Conferencing Control Protocol (CCCP) If a Polycom HDX system is deployed in a Microsoft Lync Server 2010 environment and Centralized Conferencing Control Protocol (CCCP) is enabled, you can place and participate in multipoint calls that are hosted by Microsoft audio and video servers.

  • Page 46: Using Avaya Network Features With Video Calls

    To transfer a call: Make sure that the Polycom system is not in a call. From the Place a Call screen on the Polycom system, dial the Feature Access Code provided by the Avaya Communication Manager administrator, followed by the E.164 extension of the system to which you want to forward the calls.

  • Page 47: Customizing Your Workspace

    Select System from the Home screen. Select User Settings from the System screen. Scroll to Far Control of Near Camera and press Press Home to save your change and return to the Home screen. User’s Guide for Polycom HDX Room Systems to enable the option.

  • Page 48: Displaying The Far Site's Name When The Call Connects

    If your system administrator has allowed access to user settings, you can use the backlight control to adjust the brightness of the video that the main camera sends to the Polycom HDX system. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.

  • Page 49: Polycom Solution Support

    Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners. These additional services will help customers successfully design, deploy, optimize and manage Polycom visual communications within their UC environments.

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