Polycom RealPresence Group Series Administrator's Manual
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Polycom RealPresence Group Series Administrator's Manual

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ADMINISTRATOR GUIDE
6.2.2 | September 2019 | 3725-63706-015A
®
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Polycom
RealPresence
Group Series

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  • Page 1 ADMINISTRATOR GUIDE 6.2.2 | September 2019 | 3725-63706-015A ® ® Polycom RealPresence Group Series...
  • Page 2 Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.

  • Page 3: Table Of Contents

    Setting Up the Polycom StereoSurround Kit..............23 Adding a Touch Monitor....................25 Touch Monitor Support................... 25 Adding a Polycom SoundStation IP 7000 Conference Phone.......... 26 Running the Setup Wizard................27 Run the Setup Wizard Locally...................27 Run the Setup Wizard from a Remote Location..............27 Configuring General System Settings............29...
  • Page 4 Disable a Provisioning Service..................36 ZTP Web Service Solution....................36 Certificates and Security Profiles within a Provisioned System........36 Set Up Multitiered Directory Navigation................37 Polycom RealPresence Cloud Service..............37 Activating System Options................39 System Software Options....................39 View System Software Options................40 Obtain Software or System Option Keys..............40 Create a Single Key File to Update Multiple Systems..........41...
  • Page 5 Enable Call Escalation of Point-to-Point Calls............73 Web Proxy Auto-Discovery Protocol................. 74 Sample PAC file......................74 Enable Web Proxy....................75 Configure Web Proxy Settings................75 Update Proxy auto-config (PAC) File..............75 Verify Proxy auto-config (PAC) File................ 76 Verify Proxy auto-config (PAC) File Status............. 76 Polycom, Inc.
  • Page 6 Set Up AES Encryption for SVC Calls..............99 Verify H.323 Media Encryption................99 802.1x Authentication......................100 Supported 802.1x Configurations.................100 Configure 802.1x Authentication................100 Firewall/NAT Traversal....................101 Basic Firewall/NAT Traversal................102 Configure the H.460 Firewall/NAT Traversal............102 Security Certificates......................104 How Certificates are Used..................105 Polycom, Inc.
  • Page 7 Place an Audio-Only Call from the System Web Interface........129 Enable Show Content in Audio-Only Call.............129 Displaying Participant Names Continuously in a Call............. 129 Configure Participant Name Display..............129 Configure System Display Name During Call..............130 Registering with a Directory................131 Enable H.323........................131 Polycom, Inc.
  • Page 8 Polycom Acoustic Fence....................147 Configure the Acoustic Fence................148 USB and Bluetooth Headset Support................148 Configuring Video Settings................149 Monitor Resolution Rates for RealPresence Group Series Systems......149 Full-Motion HD........................ 150 Maximize HDTV Video Display..................151 Monitor Profiles....................... 151 Configure Monitor Profile Settings................152 Prevent Monitor Burn-In....................
  • Page 9 Third-Party Touch Panel Controls................... 162 Configure Secondary Monitors for Content..............163 Configuring a Camera or Camera Control System........164 Integrating RealPresence Group Series with Polycom EagleEye Cube HDCI....165 Position the EagleEye Cube HDCI Camera............165 LED Indicators......................165 Configure Camera Settings.................. 165 Camera Tracking....................
  • Page 10 Configure Content Sharing....................199 Adjust Audio Level for Content..................200 Connecting a Computer....................200 Configure Monitor 1 as the Content Monitor..............200 Configure Monitor 2 as the Content Monitor..............200 Setting Up a Polycom Content Display Application............201 ® ™ Download and Install Polycom People+Content Technology......
  • Page 11 Place a Cascaded Call....................214 Placing an Audio-Only Call..................... 215 Large Conference ......................215 Setting Up a Polycom RealPresence Touch Device........216 Positioning the RealPresence Touch Device..............216 Run the RealPresence Touch Device Setup Wizard (OOB)........... 216 Power Off the RealPresence Touch................217 Wake the RealPresence Touch..................
  • Page 12 Disable Skype for Business Mode.................. 229 Updating Software......................229 Dynamic Polycom Touch Device Software Updates..........229 Managing Polycom Touch Device Software on Your Server........ 230 Update Software from the Web Interface............. 231 Update Software from the Local Interface............231 Update RealPresence Touch Software from a USB Storage Device....232 Update the Software and the Factory Restore Partition From a USB Storage Device......................
  • Page 13 Transfer Polycom Touch Control Logs to a USB Storage Device......245 Updating the Software.....................246 Configure Your Web Server as the Update Site for the Polycom Touch Control..246 Update Software Manually from the Web Interface..........247 Update Software Automatically in the Web Interface........... 247 Update Software Automatically in the Local Interface..........248...
  • Page 14 View Call Statistics for an Active Multipoint Call with the Remote Control... 284 View Call Statistics for an Active Point-to-Point Call on the Polycom Touch Control......................285 View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 285 Provisioning Service Registration Failure............... 285 Call Detail Report (CDR)....................285 Enable the Call Detail Report................
  • Page 15 Polycom RealPresence 500 System................296 Polycom RealPresence Group 700 System..............298 Port Usage...................... 303 Inbound Ports for RealPresence Group Series...............303 Outbound Ports for RealPresence Group Series............307 Security Profile Default Settings..............315 Maximum Security Profile Default Settings..............315 Changing Maximum Security Profile Default Values..........328 Other Restrictions When Using the Maximum Security Profile......

  • Page 16: Before You Begin

    • Polycom RealPresence Group Series Release Notes Polycom recommends that you record the serial number and option key of your system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________...
  • Page 17 Before You Begin Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and partner solutions topics. Polycom, Inc.

  • Page 18: Getting Started

    Full-motion HD Systems with HD capability can send video in wide-screen, HD format. To send video in HD format, use any model of Polycom camera that supports HD video and a Polycom system capable of sending 720p or better video.

  • Page 19: User Interface Customization

    Getting Started User Interface Customization You can use the RealPresence Group Series system web interface to configure how information is displayed for end users on the Home screen of the system local interface. Home Screen Icons appear in the lower center of the system local interface, three at a time. By default, users see the icons shown in the following table in this location.

  • Page 20: Call Setting Configuration

    Powering On and Off After you have connected all of the equipment that you will use with the RealPresence Group Series system, connect the power cable and power on the system. Note that Polycom RealPresence Group 300, 310, 500, and 700 systems do not have what you might think of as a power button—they have a power...

  • Page 21: Powering On The Realpresence Group 700 System

    1465-52748-040. This allows the IR sensor to remain in a Power On state, so that the camera is capable of receiving IR commands from the remote control. • Position the RealPresence Group Series system so that the IR receiver on the front of the system has a line-of- sight to the remote control. •...

  • Page 22: Changing A Password

    Search the Web Interface In a text box just under the IP Address bar on the RealPresence Group Series system web interface Place a Call screen, you can enter a search term to receive a list of system web screens. For instance, if you type Call, the system generates a list of screens that match your search term, such as Call Settings, Recent Calls, and Time in Call.

  • Page 23: Setting Up System Hardware

    Polycom Support. RealPresence Group Series systems are designed to be placed on tabletops or in equipment racks. If the system or any accessories are installed in an enclosed space, such as a cabinet, ensure that the air temperature in the enclosure does not exceed 40°C (104° F). You might need to provide forced cooling to keep the equipment within the operating temperature range.

  • Page 24: Setting Up A Microphone

    Set Up Third-party Microphones You can connect third-party microphones directly to audio input 1 on a RealPresence Group Series system, or through a line-level mixer to the AUX audio input on any system. You can configure a system to use non-Polycom microphones.

  • Page 25: Soundstructure Digital Mixer

    The Polycom StereoSurround kit is designed for use with RealPresence Group Series systems. It includes two speakers and a subwoofer. When a system is configured for Polycom StereoSurround, the audio inputs and outputs are all treated as stereo. Otherwise, all audio inputs and outputs are mono.
  • Page 26 For best results, place the speakers about 60° apart as seen from the center of the conference table, as shown next. If you use the subwoofer in the Polycom StereoSurround kit, place it beside a wall or in a corner near the speakers, as shown next.

  • Page 27: Adding A Touch Monitor

    RS-232 serial port to control the system through a touch panel using the API. When the USB interface is connected to a RealPresence Group Series system, a touch option appears on your touch monitor screen. If the USB interface is either disconnected or switched away from the system, it reconfigures to not use the touch capability, assuring the system is available to users.

  • Page 28: Adding A Polycom Soundstation Ip 7000 Conference Phone

    2. Connect the touch monitor to the system. If you are using a Polycom UC Board sensor with your current content monitor, the sensor is connected to the system. a. Connect one end of a USB cable to the USB port on the touch monitor.

  • Page 29: Running The Setup Wizard

    Run the Setup Wizard from a Remote Location When you power on your RealPresence Group Series system or enter the IP address for the first time, the setup wizard detects the system's IP connections and leads you through the minimum configuration steps.
  • Page 30 This can occur after the IP address displays on the local interface. Related Links Running the Setup Wizard on page 27 Related Links Access the System Web Interface on page 19 Polycom, Inc.

  • Page 31: Configuring General System Settings

    Displaying Participant Names Continuously in a Call Name the System The RealPresence Group Series system name displays on the screens of far-end sites during a call. The system interface supports the 16 language fonts listed in the following figure. Other languages might not display correctly.

  • Page 32: Set The Location

    2. Configure these settings. Setting Description Country Specifies the country where the system is located. Changing the country automatically adjusts the country code associated with your system. Country Code Displays the country code associated with the system location. Polycom, Inc.

  • Page 33: Set The Language

    Configuring General System Settings Set the Language You can select from 16 different languages to display in the RealPresence Group Series local and system web interfaces. Procedure » In the system web interface, go to Admin Settings > General Settings > Language and select the language to use in the interface.

  • Page 34: Displaying Participant Names Continuously In A Call

    Displaying Participant Names Continuously in a Call Administrators can configure a system to display participant names throughout a conference call. This setting is available on RealPresence Group Series 500 and 700 systems for multipoint calls only. Configure Participant Name Display You can allow participants in a multipoint call to see participant names throughout the call.
  • Page 35 Configuring General System Settings • Auto: After participants join a call, their names are displayed for 10 seconds (default). • Always: Participant names are displayed throughout a call. 3. Select Save. Polycom, Inc.

  • Page 36: Using A Provisioning Service

    • If a Polycom Touch Control is connected to a provisioned RealPresence Group Series system, a RealPresence Resource Manager system can receive status updates from the Polycom Touch Control and can provide software updates to the Polycom Touch Control. For supported RealPresence Resource Manager versions, go to http://support.polycom.com/PolycomService/...

  • Page 37: Enable A Provisioning Service

    The setup wizard is available during initial setup, after a system reset when you delete system settings, or when you factory reset the system.. For information about configuring the RealPresence Resource Manager system so that Polycom systems detect and register with it, see the Polycom RealPresence Resource Manager System Operations Guide.

  • Page 38: Disable A Provisioning Service

    The ZTP solution is a cloud-based web service designed to simplify the deployment of Polycom devices. The Polycom ZTP console is a web interface that you can use to create and manage profiles and device associations. The ZTP solution is intended as a one-time step at initial deployment. Usually, end customers require a supplier or skilled installer to deploy devices out-of-the-box.

  • Page 39: Set Up Multitiered Directory Navigation

    RealPresence Resource Manager system. Set Up Multitiered Directory Navigation You can use the RealPresence Resource Manager to navigate the RealPresence Group Series system directories or contacts. Contacts are displayed in a hierarchical format, where you can select the top directory and search for contacts within each level of the directory hierarchy.
  • Page 40 RealPresence Cloud mode in the system web interface. Enable RealPresence Cloud Mode If your RealPresence Group Series system was not automatically configured and provisioned, you can enable and configure RealPresence Cloud mode in the system web interface.

  • Page 41: Activating System Options

    In the system local interface, activated system options have checkmarks next to them. The following system options are available for your RealPresence Group Series system. Some options are not available for certain systems. For example, RealPresence Group 300 and 310 systems do not support Multipoint Video Conferencing.

  • Page 42: View System Software Options

    Activate System Options on page 42 View System Software Options You can view options supported on your RealPresence Group Series system in the system web interface. Procedure » In the system web interface, go to Admin Settings > General Settings > Options.

  • Page 43: Create A Single Key File To Update Multiple Systems

    Activate System Options on page 42 Create a Single Key File to Update Multiple Systems After you receive your key files from Polycom, you can create a single key file to upgrade multiple RealPresence Group Series systems. Procedure 1. Open the key files with a text editor, such as Notepad.

  • Page 44: Activate System Options

    Activating System Options Activate System Options To activate certain features on your RealPresence Group Series system, you must use the system's web interface to enter an option key. If you want to activate your system options without upgrading your software, you do not need to download software or run the software update. The only thing you need is the appropriate option key.

  • Page 45: Microsoft Interoperability

    For more information on these Microsoft features, refer to the Polycom Unified Communications for Microsoft Environments Solution Deployment Guide at Polycom Support. For information on limitations of this feature, see the Polycom RealPresence Group Series Release Notes for your software version at Polycom Support.

  • Page 46: Skype For Business-Hosted Video Conferencing

    Skype for Business-hosted conferencing is supported only when Polycom endpoints are registered to Skype for Business and the Skype for Business Interoperability License is enabled on the RealPresence ® Group Series system. If you want to use the call management features, pair your system with a Polycom ® ™...
  • Page 47 The SIP network infrastructure that your system operates in determines the required protocol. • Auto enables an automatic negotiation of protocols in the following order: TLS, TCP, and UDP. Polycom recommends this setting for Microsoft environments. • TLS provides secure communication for SIP signaling.
  • Page 48 The system’s SIP name (the SIP URI or Skype for Business sign-in address). Specify the address for the conference room or user account created for the Polycom system. User Name The name and Windows Domain to use for authentication when registering with a SIP registrar server, for example, user@windowsdomain.local.
  • Page 49 FQDN of the Access Edge Server. The port for the Edge Server role is usually 443 and you must enter it explicitly. Polycom recommends using the DNS name. Use the following format for entering the address and ports: •...

  • Page 50: Configure The Skype For Business Directory Server

    Set Up Directory Servers for the RealPresence Touch on page 226 Org ID Authentication RealPresence Group Series systems support the Org ID service to authenticate users who log in to Office 365. The system sends a request to validate user credentials through Org ID. Upon successful authentication, Org ID sends a service token in an encoded string format that the user is authenticated.

  • Page 51: Managing System Software Through Skype For Business Server

    Managing System Software Through Skype for Business Server When your RealPresence Group Series system is provisioned with a Skype for Business server, the system automatically detects software on the server. Software downgrades from version 6.1.5 to a version no earlier than 6.1.1 are supported. If the Automatic Software Updates setting is configured for a system registered to Skype for Business Online, the system will downgrade to the version on the Skype for Business Online server.

  • Page 52: Dial Plan Normalization

    Support for Location-Based Routing in Skype for Business Hosted Calls The RealPresence Group Series system now supports location-based routing (LBR) for Skype for Business calls. Location-Based Routing make it possible to restrict the routing of calls between VoIP endpoints and PSTN endpoints based on the location of the parites in the call.

  • Page 53: Skype For Business Content Sharing

    1280 × 720p or 1920 × 1080p). Interlaced mode for Monitor 2 is not supported (do not use resolution settings such as 1920 × 1080i). For information on limitations of this feature, see the Polycom RealPresence Group Series Release Notes for your software version at Polycom Support.
  • Page 54 As an administrator, you can allow your users to share content using VbSS or RDP. Note that RealPresence Group Series systems can receive RDP content, but cannot send RDP content. Certain situations might require using RDP only. For example, VbSS is not supported when using a keyboard and mouse with the system.
  • Page 55 VbSS, but the transmission is slower than sharing the desktop. Client is sharing its desktop and another client tries to take control of the session. Client shares its desktop and starts recording the meeting. Mac client shares content in a Skype for Business On- Premises environment. Polycom, Inc.

  • Page 56: Registering With A Calendaring Service

    Enable the Calendaring Service • Join Scheduled Meetings Your RealPresence Group Series system can display calendar details linked to a Microsoft Outlook or Office 365 account. The system retrieves this information from Microsoft Exchange Server with credentials you provide or through automatic discovery using an associated email or SIP server address.
  • Page 57 FQDN of the server’s virtual IP address. If required, you can use an IP address instead of an FQDN, but Polycom recommends using the same FQDN for Outlook clients. Provide a value here only if you want to manually provide connection information to the Microsoft Exchange Server.

  • Page 58: Join Scheduled Meetings

    Specifies whether to display details about meetings marked private. 4. Click Save. For more information about using the calendar, refer to the Polycom RealPresence Group Series User Guide . Join Scheduled Meetings If your RealPresence Group Series system is configured to connect to the Microsoft Exchange Server/ Skype for Business 2015, you can join a scheduled meeting from the Calendar screen.

  • Page 59: Configuring Network Settings

    Note: Running the scanning tools is not recommended during business hours as this might result in the performance degradation on RealPresence Group Series . Connecting to a LAN You must connect the RealPresence Group Series system to a LAN to do any of the following with your system: •...

  • Page 60: Configure Lan Properties

    (if supported). IPv6 networks: You can leave this field blank since the system doesn’t support this function. However, Polycom recommends configuring the field to contain the registered host name. Domain Name Identifies the domain your system belongs to.
  • Page 61 Autonegotiation setting, this setting is read-only. Ignore Redirect Messages Enables the system to ignore ICMP redirect messages. (system web interface only) Polycom recommends that you enable this setting in most circumstances. ICMP Transmission Rate Limit (millisec) Specifies the minimum number of milliseconds between transmitted packets.
  • Page 62 LAN. Audio traffic is RTP traffic consisting of audio data and associated RTCP traffic. This setting is available only when you enable 802.1p/Q. You can use any value from 0 to 7, although Poly recommends not using 6 and 7. Polycom, Inc.

  • Page 63: Configure Ip Address (Ipv4) Settings

    802.1p/Q. You can use any value from 0 to 7, although Poly recommends not using 6 and 7. For more information about configuring LAN settings for Microsoft environments, see the Polycom Unified Communications for Microsoft Environments Solution Deployment Guide at Polycom Support.

  • Page 64: Configure Ip Address (Ipv6) Settings

    If the system does not automatically obtain a gateway IP address, enter one here. Configure IP Address (IPv6) Settings You can configure IP address (IPv6) settings for RealPresence Group Series systems. Procedure 1. In the system web interface, go to Admin Settings > Network > LAN Properties.

  • Page 65: Configure Dns Server Settings

    This setting is configurable only when Enter IP Address Manually is selected. Configure DNS Server Settings You can configure DNS Server settings in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Admin Settings > Network > LAN Properties.

  • Page 66: Llmp-Med Information Discovery

    Enable LLDP Using a USB Storage Device When you install a new RealPresence Group Series system on a network (or reset the system), you can enable LLDP just before the setup wizard process using a USB storage device.

  • Page 67: Ip Network Settings

    Configuring Network Settings IP Network Settings You can configure the following IP network protocols in the RealPresence Group Series system web interface. • H.323 • Configure H.323 Settings If your network uses an H.323 gatekeeper, the system can automatically register its H.323 name and extension.
  • Page 68 Primary Gatekeeper IP Address field doesn’t display. • If you use an automatically selected gatekeeper, this area displays the gatekeeper’s IP address. • If you specify a gatekeeper, enter the gatekeeper IP address or name (for example, 10.11.12.13 or gatekeeper.companyname.usa.com). Polycom, Inc.

  • Page 69: Sip Settings

    Meeting passwords. If you set a meeting password, SIP endpoints will be unable to dial in to a multipoint call. For more information about SIP compatibility issues, refer to the Polycom RealPresence Group Series Release Notes . Configure SIP Settings You can configure SIP settings in the RealPresence Group Series system web interface.
  • Page 70 Sets the protocol your system uses for SIP signaling (your SIP network determines which protocol is required). • Auto: Enables automatic negotiation of protocols in the following order: TLS, TCP, and UDP. Polycom recommends this setting for most environments. • TCP: Provides reliable transport via TCP. •...
  • Page 71 Configuring SIP Settings for Integration with the Telepresence Interoperability Protocol (TIP) When SIP is enabled on a RealPresence Group Series system that has the TIP option key code, the system can interoperate with TIP endpoints. You cannot configure TIP without purchasing and installing a Telepresence Interoperability Protocol (TIP) option key code.

  • Page 72: Rtv And Skype-Hosted Conference Support

    Signaling and Media, Quality of Service (QoS), and IPv6 support. Enable the AS-SIP Setting The AS-SIP settings define service codes, network domains, and precedence levels for MLPP. You must enable AS-SIP settings on your RealPresence Group Series system before you can configure the settings for MLPP. Procedure 1.

  • Page 73: Add An As-Sip Service Code

    Authorized users place precedence calls to elevate the priority of the call through the AS-SIP network. RealPresence Group Series systems already in a call can be preempted by an incoming call with a higher priority. In addition, precedence call signaling and media packets are marked with DSCP values associated with the precedence level to ensure network QoS commensurate with the call precedence level.

  • Page 74: Define Mlpp Network Domains

    • Hang up current call and answer Define MLPP Network Domains You can define MLPP network domain names for your RealPresence Group Series system. Procedure 1. To edit a domain, click 2. If needed, edit the Network Domain Name or change the Allow Incoming Calls setting.

  • Page 75: Add An Mlpp Network Domain

    ANAT signaling is used for IPv4 and IPv6 support in AS-SIP and is only useful in AS-SIP environments. When AS-SIP is enabled, and dual stack (IPV4 and IPV6) is enabled, ANAT signaling is enabled. Consider the following best practices when you enable AS-SIP on a RealPresence Group Series system: •...

  • Page 76: Web Proxy Auto-Discovery Protocol

    The Web Proxy Auto-Discovery Protocol (WPAD) allows RealPresence Group Series systems to route network traffic outside enterprise networks. When your RealPresence Group Series system uses Web Proxy, inbound HTTP and HTTPS traffic (ports 80 and 443) is directed to the configured proxy or proxies.

  • Page 77: Enable Web Proxy

    Web Proxy is disabled in RealPresence Group Series system by default. To enable Web Proxy settings for the RealPresence Group Series system: Procedure 1. In the RealPresence Group Series system web interface. go to Admin Settings > Network > Web Proxy Settings. 2. Select Enable Web Proxy check box.

  • Page 78: Verify Proxy Auto-Config (Pac) File

    • When configuring Auto Configuration with Web Proxy Enabled, the PAC file will be downloaded only if RealPresence Group Series system receives the corresponding DHCP option field from the DHCP server. • There is no RPRM provisioning support when RealPresence Group Series system is configured with Web Proxy.

  • Page 79: Configure Network Quality Settings

    Configuring Network Settings • The System Status information in is not available in RealPresence Group Series system web interface, when Web Proxy is enabled for RealPresence Group Series system. • The admin can configure and change the Web Proxy settings only through RealPresence Group Series web interface.
  • Page 80 If the network is burdened with unnecessary overhead, packets might be too small. Increase the MTU. Enable Lost Packet Recovery If you enable this setting, the system uses the Lost Packet Recovery (LPR) protocol to help compensate for packet loss if it occurs. Polycom, Inc.

  • Page 81: Lost Packet Recovery And Dynamic Bandwidth Settings

    79 Lost Packet Recovery and Dynamic Bandwidth Settings You can handle video quality issues on your RealPresence Group Series system by enabling the Enable Lost Packet Recovery (LPR) setting, the Dynamic Bandwidth setting, or both settings. If both settings are enabled, Dynamic Bandwidth adjusts the video rate to reduce packet loss to 3% or less.

  • Page 82: Simplified Isdn Dialing

    The Simplified ISDN dialing feature provides seamless ISDN Gateway call dialing support on RealPresence Group Series systems through Polycom ISDN Gateway. You can now make calls by entering the ISDN number without entering a prefix of the ISDN Gateway IP address.

  • Page 83: Securing The System

    Because you can change most of the individual configuration settings regardless of the security profile you choose, Polycom recommends that you select the profile that is closest to the level of security you want in your environment and then customize the settings from there as needed. In the higher-security profiles, however, you can’t change some settings at all or they have restricted ranges of values.

  • Page 84: Maximum Security Profile Requires Default Value Changes

    Changing Medium Security Profile Default Values on page 352 Maximum Security Profile Requires Default Value Changes When you configure the RealPresence Group Series system to use the Maximum Security Profile, the system forces you to change the following settings from their default values: •...

  • Page 85: Managing System Access

    FQDN, external authentication fails. Active Directory Admin Group Specifies the Active Directory group whose members should have administrator access to the system. This name must exactly match the name in the Active Directory server for successful authentication. Polycom, Inc.

  • Page 86: Configure Local Access

    RealPresence Touch. Configure Local Access You can configure local access so that users can reach a RealPresence Group Series system through the local interface. Passwords for logging in to the system are case sensitive and can’t contain more than 40 characters.

  • Page 87: Configure Remote Access

    • SNMP requires network management software on your network management station. For more information about the API commands, refer to the Polycom RealPresence Group Series Integrator Reference Guide. Remote access means reaching a system in some way other than through the local interface, such as by using the web, a serial port, or telnet.
  • Page 88 Temporarily locks the login port after a configurable number of unsuccessful login attempts have been made. Enable Whitelist Specifies whether to enable a whitelist. Idle Session Timeout in Minutes Specifies the number of minutes a session can be idle before it times out. Polycom, Inc.

  • Page 89: Local Accounts

    91 Local Accounts There are two types of local accounts for accessing the RealPresence Group Series system: one for the user (by default named user) and another for the administrator (by default named admin). Administrators can configure the system and also perform user activities, such as placing calls.
  • Page 90 Preventing Account Unauthorized System Access RealPresence Group Series systems provide access controls that prevent unauthorized use. One way someone might try to discover valid user names and passwords is by exhaustively attempting to log in, varying the user name and password data in a programmatic way until discovering a combination that succeeds.
  • Page 91 1. In the system web interface, go to Admin Settings > Security > Local Accounts > Account Lockout. 2. Configure these settings for the appropriate account on the Account Lockout screen, then click Save. You can configure account lock for the admin account, user account, or both accounts. Polycom, Inc.
  • Page 92 93 Enable Access to User Settings You might want to enable user access to User Settings in the RealPresence Group Series system local interface. These settings allow users to control some aspects of cameras and meetings; for example, to allow other people in a call to control your camera, or to enable auto answer for point-to-point or multipoint calls.

  • Page 93: Detecting Intrusions

    Access. Detecting Intrusions When the RealPresence Group Series system detects a possible network intrusion, it logs an entry to the security log. This logging is controlled by the Enable Network Intrusion Detection System (NIDS) setting. The security log prefix identifies the type of packet detected, as shown in the following table.

  • Page 94: View Connections To Your System In A Sessions List

    You can access a RealPresence Group Series system using the Secure Shell (SSH) protocol. Secure API access is authenticated for local and Active Directory (AD) accounts. Note: When a password is empty, SSH will not validate credentials and allow a user to log in. Polycom recommends that you consistently use passwords for secure access.

  • Page 95: Disable Secure Api Access

    • In a system API session, enter sshenable true. Disable Secure API Access You can disable SSH for secure API access in the RealPresence Group Series system web interface or in an API session. Procedure » Do one of the following: •...

  • Page 96: Configure Port Lockout Settings

    You can limit the number of failed login attempts to your system interface to protect against brute-force attacks. If the number of failed login attempts during this window doesn’t reach the maximum number allowed, the system sets the failed login attempts counter to zero at the end of this window. Polycom, Inc.

  • Page 97: Whitelisting

    You can set this to Off. Whitelisting Whitelisting allows access to your RealPresence Group Series system web interface and SNMP ports only to IP addresses you specify. A whitelist supports up to 30 addresses (including IPv4 and IPv6 formats) and can only be configured in the system web interface.

  • Page 98: Add Ip Addresses To A Whitelist

    Add IP Addresses to a Whitelist on page 96 Add IP Addresses to a Whitelist You can edit and add specific IP addresses to a whitelist for your RealPresence Group Series system. Procedure 1. Click the Edit Whitelist link. 2. Select address type IPv4 or IPv6.

  • Page 99: Encryption

    Securing the System Encryption AES is standard on RealPresence Group Series systems. When enabled, your system automatically encrypts calls with other systems using AES. A locked padlock icon displays on the connected monitor(s) when a call is encrypted. If a call is unencrypted, you see an unlocked padlock.

  • Page 100: Configuring Encryption Settings For Svc Calls

    The default for the Low Security Profile is disabled, which means that the system enables TLS v1.0. Configuring Encryption Settings for SVC Calls You must complete two tasks to enable encryption for SVC calls on your RealPresence Group Series system: • Set the transport protocol.

  • Page 101: Set Up Aes Encryption For Svc Calls

    98 Set Up AES Encryption for SVC Calls You can set up AES encryption for SVC calls for the RealPresence Group Series system. Procedure 1. In the system web interface, go to Admin Settings > Security > Global Security.

  • Page 102: 802.1X Authentication

    Identity field is required, but the password can be left blank. 2. A root CA certificate must be installed on the RealPresence Group Series system(client) – It will be used to validate the server certificate to send the EAP-TLS handshake.

  • Page 103: Firewall/Nat Traversal

    The following illustration shows how a service provider might provide H.460 firewall traversal between two physical locations. In this example, the Polycom Video Border Proxy (VBP) device is on the edge of the service provider’s network, facilitating IP calls between systems behind different firewalls.

  • Page 104: Basic Firewall/Nat Traversal

    Configure the H.460 Firewall/NAT Traversal You can enable and configure H.460 firewall or NAT traversal on your RealPresence Group Series system. Make sure you register your system with a network device that supports H.460.18 and H.460.19 standards (for example, a RealPresence Access Director system or a Polycom VBP device).
  • Page 105 UDP port range: Because systems support ICE, the range of fixed UDP ports is is 32, 62, and 82 for RealPresence Group Series 300/310, 500, and 700 systems, respectively. The system cycles through the available ports from call to call. After the system restarts, the first call begins with the first port number, either 49152 or 3230.

  • Page 106: Security Certificates

    If your organization has deployed a public key infrastructure (PKI) for securing connections between devices on your network, Polycom recommends that you have a strong understanding of certificate management and how it applies to your RealPresence Group Series system before you integrate these products with the PKI.

  • Page 107: How Certificates Are Used

    100 How Certificates are Used RealPresence Group Series systems can generate CSRs to send to a certificate authority (CA). (A CA is a trusted entity that officially issues, or signs, digital certificates.) Once signed by the CA, you can install the certificate on the system for its TLS connections.
  • Page 108 2. Click Create for the type of CSR you want to create, Signing Request Server or Signing Request Client. The procedure is the same for server and client CSRs. 3. Configure these settings on the Create Signing Request screen and click Create. Polycom, Inc.
  • Page 109 Default is the IPv4 address of system. This field provides the IPv4 address in ASCII format, which is sometimes needed for Microsoft server interoperability. Maximum Characters: 15 SAN: IPv6 Global Address Default is the IPv6 Global Address of the system. Maximum Characters: 40 Polycom, Inc.
  • Page 110 CSR, such as SIP, LDAP directory, etc. If the server address is contained in the server certificate that it presents during a connection, you might need to use a particular address format for your RealPresence Group Series system. In this case, use the following guidance to configure server addresses: •...

  • Page 111: Configure Certificate Validation Settings

    LDAP directory services, the system is the client and the LDAP directory server is the server. Procedure 1. In the system web interface, go to Admin Settings > Security > Certificates > Certificate Options. 2. Configure these settings on the Certificates screen and click Save. Polycom, Inc.

  • Page 112: Install Certificates

    After you have downloaded a CSR and it has been signed by a CA, the resulting certificate is ready to install on the RealPresence Group Series system. The following section outlines how to do this, and the procedure is the same to install the client certificate, server certificate, and any required CA-type certificates.

  • Page 113: Certificate Revocation

    “Polycom” cannot be verified. Most browsers allow the user to proceed after this warning is displayed. See the Help section of your browser for instructions on how to do this.

  • Page 114: Remove A Certificate And Crl

    2. If needed, enter the Admin ID and Password. 3. Enable the Delete Certificates field. 4. Select Reset System. The system restarts after deleting all installed certificates and CRLs. Related Links Configure the CRL Method on page 112 Polycom, Inc.

  • Page 115: Simple Certificate Enrollment Protocol

    Make sure none of the values against each parameter in SCEP settings are empty while provisioning through RealPresence Resource Manager. Note: When a RealPresence Touch device is paired with RealPresence Group Series system, you can view the SCEP settings for RealPresence Group Series system on RealPresence Touch device.
  • Page 116 Procedure 1. Do one of the following : • From the RealPresence Group Series system web interface, go to Admin Settings > Network > LAN Properties > LAN Options. • From the RealPresence Touch device web interface, go to Network Settings.

  • Page 117: Set Up A Security Banner

    You can verify the SCEP certificates from the system web interface. Procedure 1. Do one of the following : • From the RealPresence Group Series system web interface, go to Admin Settings > Security > Certificates. • In the RealPresence Touch device web interface, go to Security > Certificates >...

  • Page 118: Set A Meeting Password

    If you set up a meeting password, users must supply the password to join multipoint calls on the RealPresence Group Series system when the call uses the internal multipoint option instead of a bridge. Remember the following points about meeting passwords: •...

  • Page 119: Enable Visual Security Classification

    VSC is only supported on BroadWorks conferencing systems which are VSC aware and which have visibility of all participants in the call. VSC is not supported on Polycom VMRs, as BroadWorks does not have visibility of the callers on the Polycom MCU.

  • Page 120: Monitor A Room Or Call

    1. In the TV user interface, go to Settings > Administration > Security > Remote Access. 2. Select the Allow Snapshot from Telnet check box. For more information about the telnet commands, refer to the Polycom RealPresence Group Series Integrator Reference Guide.

  • Page 121: Configure The Ocsp Method

    The responder is used when Use Responder Specified in Certificate is disabled and sometimes even when it’s enabled. Polycom recommends that you always include a URI in this field regardless of how you configure Use Responder Specified in Certificate.

  • Page 122: Configuring Call Settings

    Choose one of the following options: • Yes: The system automatically answers incoming point-to-point calls. • No: Users must answer incoming calls manually. • Do Not Disturb: The system rejects incoming calls without notification. Polycom, Inc.
  • Page 123 • If you don’t enable Automatic Self View Control, the user can turn Self View on and off from the local interface. Related Links Set a Multipoint Viewing Mode on page 126 Polycom, Inc.

  • Page 124: Setting Call Preferences For Svc

    Configuring Call Settings Setting Call Preferences for SVC Scalable Video Coding (SVC) conferencing for RealPresence Group Series systems provides the following benefits: • Fewer video resource requirements • Better error resiliency • Lower latency • More flexibility with display layouts You can make and receive SVC multipoint calls when the system is connected to an SVC-compatible ®...
  • Page 125 This setting also determines how the system places video calls from the Place a Call screen when your set the call protocol to Auto or if it’s unavailable. For example, if a call doesn’t connect with H.323, the system tries using SIP. Polycom, Inc.

  • Page 126: Enable Svc Preference (H.264) For Calls

    Setting Call Preferences for SVC on page 122 Enable SVC Preference (H.264) for Calls You can enable the order preference for SVC and AVC calls in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Admin Settings > Network > Dialing Preference > Dialing Options.

  • Page 127: Configure The Recent Calls List

    Users cannot specify a call speed when placing calls from the Polycom Touch Control. The SIP (TIP) Calls setting is available only when the TIP setting is enabled. Maximum Speed for Received Calls Allows you to restrict the bandwidth used when receiving IP or SIP (TIP) calls.

  • Page 128: Set Call Answering Mode

    Set the Maximum Call Length You can set the maximum call length for calls in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Admin Settings > General Settings > System Settings > Call Settings.

  • Page 129: Enable Flashing Incoming Call Alerts

    Enable Flashing Incoming Call Alerts For hearing-impaired users, an attention-getting message displays when an incoming call is received by a RealPresence Group Series system. When a call is received, the system displays a message asking if the user wants to answer the call.

  • Page 130: Turn Off Flashing Alerts

    Configuring Call Settings Turn Off Flashing Alerts You can turn off flashing alerts when the visual cue is not necessary in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Admin Settings > General Settings > System Settings > Call Settings.

  • Page 131: Place An Audio-Only Call From The System Web Interface

    Displaying Participant Names Continuously in a Call Administrators can configure a system to display participant names throughout a conference call. This setting is available on RealPresence Group Series 500 and 700 systems for multipoint calls only. Configure Participant Name Display You can allow participants in a multipoint call to see participant names throughout the call.

  • Page 132: Configure System Display Name During Call

    Configuring Call Settings 3. Select Save. Configure System Display Name During Call You can configure to display the system name in place of SIP address in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Admin Settings > System Setting > Call Settings.

  • Page 133: Registering With A Directory

    64 additional groups from the Skype for Business server that display in the Favorites group. Note: Assistance from Polycom is mandatory for Skype for Business integrations. For details, please refer to Polycom Collaboration Solutions or contact your local Polycom representative.

  • Page 134: Configure The Polycom Gds

    Configure the Polycom GDS on page 132 Configure the Polycom GDS You can register your system with the Polycom Global Directory Server (GDS). Enable H.323 on your system before you register it with this directory server. Procedure 1. In the system web interface, go to Admin Settings > Servers > Directory Servers and select the Polycom GDS Service Type.

  • Page 135: Configure The Ldap Directory Server

    Managing Favorites Contacts and Groups RealPresence Group Series system local interface users can select Contacts from the menu to view favorites and the directory. Users can add favorites from the directory, create new favorite contacts, and create favorite groups.

  • Page 136: Types Of Favorites Contacts

    2. Click Create New Favorite. 3. Enter the contact call information and click Save. Create a Favorites Group You can create a Favorites group in the RealPresence Group Series system web interface. Procedure 1. In the system web interface, go to Manage Favorites.

  • Page 137: Delete A Favorites Group

    When the uploaded XML file includes favorites groups or entries already on the room system, the duplicate files are added as separate directory entries. Export Favorites Groups and Contacts You can export Favorites groups and contacts from a RealPresence Group Series system to your local device. Procedure 1.

  • Page 138: Setting Up Speed Dial

    Enable Kiosk Mode on page 138 Enable Speed Dial You must enable the Speed Dial setting in the RealPresence Group Series system web interface before users can use Speed Dial in the local interface. Procedure 1. In the system web interface, go to Admin Settings > General Settings > Home Screen Settings >...

  • Page 139: Image File Requirements For Speed Dial Contacts

    Image File Requirements for Speed Dial Contacts You can upload a photo or graphic for contacts in the Speed Dial list for the RealPresence Group Series system and for a paired RealPresence Touch device. Note the following requirements for Speed Dial images: •...

  • Page 140: Setting Up And Configuring Directory Servers

    Related Links Set Up Multitiered Directory Navigation on page 37 Configuring a Directory Server You can configure the RealPresence Group Series system to use one of the following directory servers in standard operating mode. Supported Directory Authentication Entry Calling...
  • Page 141 Registering with a Directory Supported Directory Authentication Entry Calling Servers Protocols Global Directory Groups Information Polycom GDS Proprietary Not Supported Might include: • H.323 IP address (raw IPv4 address, DNS name, or H.323 extension) • ISDN number * To successfully call a phone number from the LDAP directory, the phone number must be stored in one of the following formats: •...

  • Page 142: Configuring Audio Settings

    2. At General Audio Settings, configure the Audio settings described in the following table. Setting Description Polycom Enables Polycom StereoSurround software for all calls. When enabled, the Stereo StereoSurround Settings become available. To use StereoSurround, make sure you correctly configure your system’s stereo settings.

  • Page 143: Configure Audio Input Settings

    Specifies the audio level (in decibels) that the system transmits sound. Unless Gain (dB) otherwise advised, Polycom recommends setting this value to 0 dB. Enable Audio Mute Specifies if the system displays a notification that the microphones are muted when it Reminder detects someone speaking.
  • Page 144 3.5 mm audio input. This setting does not turn off EagleEye Acoustic camera microphones. Audio Meter Displays the audio level of the input (left and right channels). RealPresence Group 700 audio input settings are described in the following table. Polycom, Inc.
  • Page 145 Sets the HDMI 3 audio input level. Level Audio Meter Displays the HDMI 3 audio level of the line input, left and right channels. Audio Input Sets the component audio input level. Choose a value from 0 to 10. Level Polycom, Inc.

  • Page 146: Mm Audio Input

    146 3.5 mm Audio Input You can select how to enable 3.5 mm audio input from the RealPresence Group Series system 3.5 mm audio port in the system web interface. In active calls, you can enable 3.5 mm audio input on the near-end conference site. After you enable audio 3.5 mm input for use during active calls, 3.5 mm audio input is heard during active calls from the...

  • Page 147: Configure Audio Output Settings

    Sets the recording output level. Choose a value from 0 to 10; the default is 5. This setting is available on RealPresence Group 700 systems only. Related Links Polycom Acoustic Fence on page 147 Audio Output Settings on page 144 Polycom, Inc.

  • Page 148: Set The Speaker Volume

    4. Click Stop to stop the speaker test. Stereo Settings To send or receive stereo audio, make sure your RealPresence Group Series system equipment is set up correctly. Then configure the system to use Polycom StereoSurround, test the system configuration, and place a test call.

  • Page 149: Test Stereosurround

    2. In the system web interface, go to Admin Settings > Audio/Video/Content > Audio > Audio Input. 3. Gently blow on the left and right leg of each Polycom microphone while watching the audio meters to identify the left and right inputs.

  • Page 150: Configure The Acoustic Fence

    USB headset. This is similar to a headset plugged in or paired with a cell phone. Headsets with these sampling rates are supported: 8 kHz, 16 kHz, 24 kHz, 32 kHz or 48 kHz. For a list of supported headsets, refer to the Polycom RealPresence Group Series Release Notes at Polycom Support.

  • Page 151: Configuring Video Settings

    Monitor Resolution Rates for RealPresence Group Series Systems You might need to know the monitor resolutions for the particular RealPresence Group Series system that you are using. The following tables provide resolution rates for the video standards NTSC and PAL for Monitor 1, Monitor 2, and Monitor 3 (RealPresence Group 700 system only).

  • Page 152: Full-Motion Hd

    1080i50 Full-Motion HD With RealPresence Group Series systems, Polycom sets a higher bar for video and audio performance. Seeing participants in full 1080p 60 fps, or full-motion HD, brings video to a new level of realism. Full- motion HD provides those clear, vibrant visuals and flawless audio that are critical to replicating an “in the same room”...

  • Page 153: Maximize Hdtv Video Display

    Although Game Mode is typically turned off by default, you might have a better experience if you turn it on. Before attaching your RealPresence Group Series system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as “fit to screen” or “dot by dot,” enables the entire HD image to be displayed.

  • Page 154: Configure Monitor Profile Settings

    Default for Monitor 1 if there are 2 or more monitors connected to the system. Far Only Sets Monitors 1, 2, or 3 to show the far- end only. Polycom, Inc.
  • Page 155 If no content is shared, the monitor shows the room background. Near Only Sets Monitor 2 or 3 to show the near- end site only. Another name for this view is Self View. Polycom, Inc.
  • Page 156 Note: When the default profile settings of monitor1 and monitor2 are set to Far-Near and Content-Far- Near and the monitor2 is turned off the profile of monitor1 is changed to Content-Far-Near from Far-Near. Configure Call Settings Related Links Configure Monitor Settings on page 161 Polycom, Inc.

  • Page 157: Prevent Monitor Burn-In

    3. Move the camera so that only a few very dark portions are shown; include at least one portion with an acceptable exposure. 4. If the setting needs more adjustment, increase the value at slight intervals. Related Links Configure Video Input Settings Polycom, Inc.

  • Page 158: Monitors With Cec

    You can customize your video input settings, such as enabling connected cameras, adjusting camera orientation, or specifying whether people or content display on connected monitors. Note: The system doesn’t display settings that don’t apply to your camera. For example, you don’t see tracking options if your connected camera doesn’t support tracking. Polycom, Inc.
  • Page 159 Sharpness is available in point-to-point H.263 and H.264 calls only. It is required for HD calls between 512 Kbps and 2 Mbps. Tracking Mode (Polycom EagleEye Director Specifies the type of camera tracking: Camera) •...
  • Page 160 Specifies how the camera compensates for light source variations in the room. Select Auto, Manual, or a color temperature value. • Auto: Polycom recommends this setting for most situations. It calculates the best white balance setting based on lighting conditions in the room.

  • Page 161: Configure Rs-232 Serial Port Settings

    • Fast—Detects meeting participants at a fast speed rate. Note: Only available when you have installed an EagleEye Producer camera. Framing Size (Polycom EagleEye Producer Specifies the framing view. Camera) • Wide: Establishes a wide view of meeting participants. •...
  • Page 162 RS-232 port to control the system using API commands. Note: If you have a RealPresence Group 300, 310, or 500 system, use only the Polycom serial cable with part number 2457-63542-001 to connect devices to the RS-232 serial port. Baud Rate Set these options to the same values configured on the serial device.

  • Page 163: Configuring Monitor Settings

    162 Configuring Monitor Settings The RealPresence Group Series system constantly detects any monitors connected to it. You choose which monitors with the Enable setting. You can also add a Monitor Profile to manage a group of monitor settings.

  • Page 164: Third-Party Touch Panel Controls

    • In the system web interface, go to Admin Settings > General Settings > Serial Ports > Serial Port Options. Set the desired Login Mode for the control panel on the RealPresence Group Series system. For more information on serial port settings, see the Related Link topic below.

  • Page 165: Configure Secondary Monitors For Content

    If you have 3 monitors, follow the steps above for monitors 1 and 2 and select Far Only, Content Only, or Near Only for monitor 3. Now you can use the primary monitor to control the system's local interface, and a secondary monitor to show content. Polycom, Inc.

  • Page 166: Configuring A Camera Or Camera Control System

    Ensure that the system is powered off before you connect devices to it. Refer to your system setup sheet and to the Polycom RealPresence Group Series Integrator Reference Guide for connection details. Refer to the release notes for a list of supported PTZ cameras.

  • Page 167: Integrating Realpresence Group Series With Polycom Eagleeye Cube Hdci

    You can configure Polycom EagleEye Cube HDCI settings using a RealPresence Group Series system. Procedure 1. In the system web interface of the RealPresence Group Series system, go to Admin Settings > Audio/Video > Video Inputs > General Camera Settings.

  • Page 168: Camera Tracking

    You can change camera tracking settings in the system web interface. 1. In the RealPresence Group Series system web interface, go to Admin Settings > Audio/Video > Video Inputs > General Camera Settings, select the input used by the Polycom EagleEye Cube HDCI.

  • Page 169: Participant Count Cdr Details

    2. Select Camera Tracking Off. Participant Count CDR Details When used with a RealPresence Group Series system and an EagleEye Cube HDCI camera, the camera system tracks the number of conference participants in a room. Call information is collected in a Polycom RealPresence Resource Manager Call Detail Report (CDR) and provides detailed data to system administrators.

  • Page 170: Factory Restore The Eagleeye Cube Hdci

    The camera automatically powers off and back on when the process is complete. Setting Up a Polycom EagleEye IV Camera The Polycom EagleEye IV cameras are digital with a 4k sensor that is specifically designed to work with RealPresence Group Series systems. Available accessories are a privacy cover, wide-angle lens, and digital extender.

  • Page 171: Replace The Eagleeye Iv Camera

    2. Click on Video Inputs and select the appropriate input. Polycom EagleEye Director II Camera System The Polycom EagleEye Director II camera system is the next version of the Polycom EagleEye Director camera. The Polycom EagleEye Director II camera system is an automatic camera positioning system that works in conjunction with a RealPresence Group Series system to provide accurate close-up views of the person who is speaking.
  • Page 172 EagleEye Director II camera system, the performance of the EagleEye Director II camera system affects the frame speaker behavior. During an active conference call while using the camera system, Polycom recommends that you do not to use a microphone for local speakers.

  • Page 173: Position The Eagleeye Director Ii Camera System

    • Set up the audio connection from the RealPresence Group Series system to the camera system, whether you connect it directly to the audio output of the system or to an audio processor managing the room audio.
  • Page 174 The following figure shows the viewing range of EagleEye Director II camera system. Note: Before powering on the EagleEye Director II camera system, connect the camera system to the RealPresence Group Series system using an HDCI cable. This prevents the camera system from automatically entering sleep mode after three minutes.

  • Page 175: Indicator Lights

    Amber Standby/Asleep Alternate Amber and Blue Software update, Factory restore, USB image update Blinking Amber USB plugged in Green In a call Blinking Green Receive IR in a call Fast Blinking Red EagleEye Director II camera system error Polycom, Inc.

  • Page 176: View System Status For Eagleeye Director Ii Camera System

    Displays the status of the Auto-Answer Point-to-Point Video and Meeting Password settings. Audio Displays the connection status of audio devices such as microphones, Polycom SoundStation IP conference phone, and Polycom SoundStructure card. Camera Displays the connection status of the camera that is connected. If the camera is not connected or is not selected as the current camera source, this choice is not visible on the screen.

  • Page 177: Eagleeye Director Ii Camera System Diagnostics

    Meters function only when the associated input is enabled. Note: Some audio meters are unavailable when a SoundStructure digital mixer is connected to the room system. Polycom, Inc.

  • Page 178: Perform A Factory Restore

    A factory restore completely erases the system and restores it to the factory software version and default configuration. During a factory restore, the LED indicator on the front of the EagleEye Director II camera alternates between blue and amber. Note: Do not power off the camera during the factory restore process. Polycom, Inc.

  • Page 179: Setting Up A Polycom Eagleeye Producer System

    EagleEye IV camera. EagleEye IV cameras are available with either 4x or 12x zoom capability. You can connect one EagleEye Producer to a RealPresence Group Series system at a time. Multiple EagleEye Producer connections are not supported.

  • Page 180: Camera Tracking

    You can realign the EagleEye Producer camera and EagleEye camera to display the best view of the room for group framing by manually calibrating the room view. Note: If you are using a touch panel, you need a RealPresence Group Series remote control to manually calibrate the room view.
  • Page 181 1. Power off the EagleEye Producer. 2. Disconnect and remove the existing EagleEye camera. 3. Connect the desired EagleEye camera. For information about how to connect an EagleEye camera, see the Polycom EagleEye Producer Setup Sheet. 4. Power on the EagleEye Producer.
  • Page 182 You can change camera tracking settings in the system web interface. • In the system web interface of the RealPresence Group Series system, go to Admin Settings > Audio/Video > Video Inputs > General Camera Settings and select the input used by the Polycom EagleEye Producer.
  • Page 183 Procedure » In the local interface of the RealPresence Group Series system, go to Camera and select Camera Tracking On. Disable Camera Tracking You can disable camera tracking in the local interface.
  • Page 184 Download System Logs and Configurations EagleEye Producer system logs and configurations are not uploaded to RealPresence Group Series . You must use an empty USB drive and make sure the USB file is in FAT32 format to download the EagleEye Producer system logs and configurations.

  • Page 185: Set Up The Polycom Eagleeye Director

    Note: Keep the Polycom EagleEye Producer powered on during the factory restore process. Set Up the Polycom EagleEye Director You can use the remote control or the RealPresence Group Series system web interface to set up the EagleEye Director. You cannot configure the EagleEye Director using a Polycom touch device, but you can start and stop camera tracking.

  • Page 186: Positioning The Polycom Eagleeye Director

    Follow these guidelines when you use the EagleEye Director with your system: • Do not connect more than one EagleEye Director to a single RealPresence Group Series system. • Avoid setting the EagleEye Director in the corner of a room. The EagleEye Director should be at least 12 inches away from all of the walls.

  • Page 187: Indicator Lights

    Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device. The following figure shows the EagleEye Director viewing range. Indicator Lights The following figure shows the location of the power indicator light on the back of the EagleEye Director. This indicator light provides the following information. Polycom, Inc.

  • Page 188: Adjust The Room View

    • No, I see a green box, but it is not around my mouth. Selecting this choice means you can try auto-calibration again or manually calibrate the camera. Polycom, Inc.

  • Page 189: Camera Tracking In The Local Interface

    Camera tracking stops after you hang up a call. • Camera tracking temporarily stops when you mute the RealPresence Group Series system in a call. It resumes when you unmute the system. If camera tracking is disabled, pressing Mute on the remote control does not affect tracking.

  • Page 190: Camera Presets

    Touch. Each preset stores the camera number, its zoom level, and the direction it points (if appropriate). If a Polycom touch device is paired with a system, you must use the touch device to create presets. For more information about creating and using presets, refer to the Polycom RealPresence Group Series User Guide .

  • Page 191: Transfer Eagleeye Director Logs

    Configuring a Camera or Camera Control System Transfer EagleEye Director Logs The Polycom EagleEye Director logs contain important status and debug information that is not included in the logs available for the RealPresence Group Series system. Procedure 1. Attach a USB storage device formatted in FAT32 to the back panel of the EagleEye Director.

  • Page 192: Troubleshooting Eagleeye Director Camera Calibration

    The Polycom EagleEye Acoustic camera is designed to be placed on top of your monitor, as shown next. The Polycom EagleEye Acoustic camera can also be pointed down to show an item in front of the display, as shown next.

  • Page 193: Indicator Lights

    Configuring a Camera or Camera Control System If you are using the EagleEye Digital Extender or the Digital Breakout Adapter with the Polycom EagleEye Acoustic camera, the audio from the camera is not passed to the system. You must use a tabletop microphone array or a ceiling microphone array.

  • Page 194: Configuring Remote Control Behavior

    Polycom remote works as designed, even when you enable this feature. However, try disabling this feature if you experience difficulty with the Polycom remote. For more information about system IR codes, refer to the Polycom RealPresence Group Series Integrator Reference Guide.

  • Page 195: Programming The Remote Control

    Use the remote control to power on and off your system, or to put the system to sleep or wake it. For details about how to use the remote control, refer to the Polycom RealPresence Group Series User Guide .

  • Page 196: Set The Remote Control Channel Id

    Set the Remote Control Channel ID for a Specific System You can configure the Channel ID so that the remote control affects only one RealPresence Group Series system, even if other systems are in the same room. The Polycom Touch Control virtual remote control is always set to channel 3.

  • Page 197: Recharge The Remote Control Battery

    5. Insert the charged battery into the remote control. Note: Recharging the battery might take anywhere from 20 minutes to several hours. The following figure illustrates these steps for the RealPresence Group 300, RealPresence Group 310, RealPresence Group 500, and RealPresence Group 700 systems. Polycom, Inc.

  • Page 198: Remote Control Operation On Realpresence Group 700 Systems

    1465-52748-040. This allows the IR sensor to remain in a Power On state, so that the camera is capable of receiving IR commands from the remote control. • Position the RealPresence Group Series system so that the IR receiver on the front of the system has a line-of-sight to the remote control. •...

  • Page 199: Enabling Mobile Devices As Controllers

    2 Send an API command or use the system web interface. Configure SmartPairing You can configure SmartPairing so that users can pair mobile devices to the RealPresence Group Series system. Procedure 1. In the RealPresence Group Series system web interface, go to Admin Settings > General Settings >...
  • Page 200 Specifies the method used to pair with the room system, if SmartPairing is enabled: • Disabled • Automatic • Manual Signal Volume Specifies the relative signal strength of the ultrasonic signal within the loudspeaker audio output signal. The selections are Auto, and levels are 1 to10. Polycom, Inc.

  • Page 201: Enabling Content Sharing

    Configuring DVD Player Settings Configure Content Sharing You can configure content sharing in the RealPresence Group Series system web interface. For content to display properly, the system's Monitor 2 must support Progressive mode, and the output resolution should be set to a Progressive setting, such as 1280x720p or 1920x1080p. Interlaced output for Monitor 2 is not supported.

  • Page 202: Adjust Audio Level For Content

    Set the Audio Input Level. Connecting a Computer You can connect a computer directly to a RealPresence Group Series system. When you do this, other call participants can see everything that you see on your computer. When you connect to video and audio from your computer, the audio is muted unless the computer is selected as a video source.

  • Page 203: Setting Up A Polycom Content Display Application

    Note: If the room system is paired with a Polycom touch device, you do not need to install the application onto your computer. After you connect your computer to the touch device over USB, a version of the People+Content IP application launches automatically.

  • Page 204: Closed Captioning

    Closed Captioning You can provide real-time text transcriptions or language translations of the video conference by displaying closed captions on your RealPresence Group Series system. The captioner can be present or listen to the conference audio with a phone or browser.

  • Page 205: Dial-Up Connection To The System's Rs-232 Serial Port

    5. Enter text using the stenographic machine connected to the computer. 6. To stop sending closed captions, close the transcription application. Enable VisualBoard Content Sharing You must enable the VisualBoard application before you can use it with the RealPresence Group Series system. Procedure 1.

  • Page 206: Configure The Polycom Uc Board

    The UC Board sensor supports one stylus at a time. It does not support using two styluses simultaneously. For more information on setting up and using the UC Board, refer to the Polycom UC Board Quick Start Guide, available with the UC Board hardware and at Polycom Support.

  • Page 207: Configuring Dvd Player Settings

    Enabling Content Sharing Configuring DVD Player Settings To play content from a DVD, do the following for your RealPresence Group Series system type: • With a RealPresence Group 310 or a RealPresence Group 500 system, you can connect a DVD player to an HDMI or VGA input to play content.

  • Page 208: Configuring Call Recording

    Media Suite solution to record calls directly from the RealPresence Group Series system, remotely log in to Polycom RealPresence Media Suite to record or live stream calls. On the RealPresence Group 700 system, you can record calls on Monitor 3.
  • Page 209 The RealPresence Media Suite solution allows users to record and live stream a call by dialing into a RealPresence Group Series system from a RealPresence Media Suite portal. If users have access to a RealPresence Media Suite portal, they can log in to the portal to dial in to a system from which they want to record a call.

  • Page 210: Configure Monitor Settings For Recording On A Realpresence Group 700 System

    Record Mode with Content. Select this setting to record what the speaker says, along with any content audio. This records near, far, and content audio. • Record Mode. Select this setting to record only what the speaker says. This records near, far, and content audio. Polycom, Inc.

  • Page 211: Customizing The Local Interface

    You can upload a custom image to display as the background of all monitors for a multi-screen system or on the main monitor of a single RealPresence Group Series system. The image must have a pixel size of 1920 x 1080 (width by height) in a .jpg file format, and a file size less than 5 MB.

  • Page 212: Change The Startup Image On The Home Screen

    Change the Startup Image on the Home Screen The system local interface displays a default background image when the RealPresence Group Series system first powers on. You cannot delete this image, but you can upload your own image to replace it.
  • Page 213 Address Bar (Right Element) Allows you to select which element you want displayed on the right side of the address bar on the local interface. The choices are: • None • SIP Address • 323 Extension • Pairing Code Polycom, Inc.

  • Page 214: Calling

    • Large Conference Call a Favorite Contact In the RealPresence Group Series system web interface, at Place a Call, you can call a favorite contact. Procedure 1. In the Contacts section, enter a name and click Search. 2. Select a contact name and click Call.

  • Page 215: Call A Recent Call Contact

    Browse Global Contact Entries to Call You can browse the global contact entries to call in the global directory in the RealPresence Group Series system web interface. Polycom, Inc.

  • Page 216: Place A Cascaded Call

    3. Select Call to place a call or select an entry to view the contact's information. Place a Cascaded Call From your RealPresence Group Series system, you can include multiple sites in a cascaded call if the sites you call have internal multipoint capability.

  • Page 217: Placing An Audio-Only Call

    You can provision RealPresence Group Series systems to join large conference AVMCU and Skype for Business meetings. RealPresence Group Series has the ability to join large conference meeting with up to 250 participants in a call. Large conference meetings with participant count above 250 are supported with minor limitations.

  • Page 218: Setting Up A Polycom Realpresence Touch Device

    Polycom RealPresence Touch device. Place the device in a location where you can easily touch the screen and see the RealPresence Group Series system monitor displays. The RealPresence Touch device can be positioned horizontally at either a 30 degree or 65 degree viewing angle.

  • Page 219: Power Off The Realpresence Touch

    Setting Up a Polycom RealPresence Touch Device Procedure 1. Ensure that you have completed the setup wizard on the system. The setup wizard allows you to set an Admin ID and password, where you can limit access to the Admin Settings. The default Admin ID is admin and the default admin password is the 14-digit system serial number on the Settings >...

  • Page 220: Enable The Realpresence Touch Device

    Enable the RealPresence Touch Device Before your users can control the system with the RealPresence Touch device, you must enable the device on the RealPresence Group Series system's web interface. Once the device is enabled, you can pair it to the system.

  • Page 221: Pair For The First Time

    Pair to a Previously Paired System If you have paired with a RealPresence Group Series system before, you can select it from a previously paired list of systems. You do not have to enter the system credentials again, unless the credentials have changed.

  • Page 222: Remove A System From The Paired System List

    Setting Up a Polycom RealPresence Touch Device Procedure 1. In the system web interface, go to Admin Settings > General Settings > Pairing > Polycom Touch Device. 2. Clear the check box next to Enable Polycom Touch Device. 3. Click Save.

  • Page 223: Disable Tls V1.0

    You can access the remote management features by using the Navigation menu or the Dashboard. To return to the Dashboard, click the Home icon. Pair Using RealPresence Touch Web Interface To pair your RealPresence Touch with a RealPresence Group Series system, you must enter the system's credentials before connection can be established. Procedure 1.

  • Page 224: Configure Network Settings

    Setting Up a Polycom RealPresence Touch Device Procedure 1. In the RealPresence Touch web interface, click Security. 2. At Admin ID, enter your admin ID. 3. At Current Password, enter the current password. 4. At Password, enter the new password.
  • Page 225 Setting Up a Polycom RealPresence Touch Device Settings Description DNS Servers Displays the DNS servers assigned to the device. You can specify IPv4 DNS server addresses only when the IPv4 address is entered manually. When the IPv4 address is obtained automatically, the DNS server addresses are also obtained automatically.

  • Page 226: Enable Recent Calls And Speed Dial

    Setting Up a Polycom RealPresence Touch Device Enable Recent Calls and Speed Dial You can enable the recent calls and speed dial icons in the RealPresence Group Series system web interface. • Recent Calls: In the system web interface, go to Admin Settings > General Settings > System Settings >...

  • Page 227: Choose The Home Screen Icons

    Choose the Home Screen Icons You can choose home screen icons for your RealPresence Group Series system local interface. By default, two icon buttons appear in the lower center of the RealPresence Touch Home screen; users see only the Place a Call and Show Content icons. However, you can customize the number of screens and Home screen icons in a preferred order.

  • Page 228: Change The Background Image

    The RealPresence Touch device allows you to upload a custom background image that is separate from the RealPresence Group Series system monitor background. If a custom image is not loaded, the image from the primary system screen displays as the RealPresence Touch device background when it is paired with the system (default behavior).
  • Page 229 Setting Up a Polycom RealPresence Touch Device Procedure 1. In the RealPresence Touch web interface, go to Admin Settings > Servers > Directory Servers. 2. Configure the following settings: Directory Servers Authentication Entry Calling Supported Protocols Global Directory Groups Information...

  • Page 230: Enable Microsoft Skype Mode For Realpresence Touch

    48 Enable Microsoft Skype Mode for RealPresence Touch After the RealPresence Group Series system is registered with the Skype for Business Server online or on-premises, you can enable Skype mode for the system to provide a consistent environment for all Office 365 products in your deployment.

  • Page 231: Disable Skype For Business Mode

    Polycom Support. If you need to update your system at the same time you update the Polycom touch device, update the system software first. Update files for the RealPresence Touch are located on the Polycom support server. You can store the update files on a USB device, RealPresence Resource Manager system, or on your own web server.

  • Page 232: Managing Polycom Touch Device Software On Your Server

    When checking for software updates on your server, Polycom touch devices check only for what is referred to as the “current” release of the RealPresence Group Series system software. By default, the current release is the software distribution package that was most recently extracted on your server.

  • Page 233: Update Software From The Web Interface

    5. On the device's Home Page, click Software Update. 6. Enter the server address for the update. The default server address, polycom, is the address for the Polycom public soft-update repository and has the latest released software version available. 7. Click Save.

  • Page 234: Update Realpresence Touch Software From A Usb Storage Device

    2. Under Documents and Downloads, select Telepresence and Video. 3. Navigate to the page for the system that you use with the RealPresence Touch. 4. Save the RealPresence Touch operating system software package (.tar) file from the Polycom website to the root directory of the USB device.

  • Page 235: Troubleshooting The Realpresence Touch Device

    233 View Call Statistics When your RealPresence Group Series system is paired with a RealPresence Touch, you might want to view certain call statistics, such as bitrates, compression formats, and packet loss during a call. Note: In a Skype for Business call, for packet loss information, check the QoE report on the AVMCU server.

  • Page 236: Download Realpresence Touch Logs

    Setting Up a Polycom RealPresence Touch Device Download RealPresence Touch Logs You can download RealPresence Group Series system logs using the RealPresence Touch. Procedure 1. In the RealPresence Touch web interface, click Download Logs. 2. A .tar file is downloaded to your local computer.

  • Page 237: Restart A Realpresence Touch Device

    3. Wait for the device to power back on. Restart a RealPresence Touch Device You can restart a RealPresence Touch device when it’s paired with a RealPresence Group Series system. Procedure 1. On the device, go to Settings > Administration.

  • Page 238: Perform A Factory Restore Using A Usb Storage Device

    233 Test the Software Download URL If your RealPresence Group Series system or Polycom touch device is not updating properly, and you entered polycom as the Server Address, the system resolves downloads.polycom.com to an IP address. The system then checks for a software update using http.
  • Page 239 Setting Up a Polycom RealPresence Touch Device 3. If the computer returns platform, or apps and platform, you can reach the Polycom software server from your location and the URL is working. Polycom, Inc.

  • Page 240: Setting Up A Polycom Touch Control Device

    RealPresence Group Series systems can be controlled by the Polycom Touch Control. When the Polycom Touch Control is not paired with a RealPresence Group Series system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the system you want to control.

  • Page 241: Enable The Polycom Touch Control

    Enable the Polycom Touch Control on page 239 Enable the Polycom Touch Control You must enable the Polycom Touch Control device on the system web interface before users can use the device to control a RealPresence Group Series system. Procedure 1.

  • Page 242: Configure Lan Settings

    241 Configure LAN Properties on page 58 Configure LAN Settings Before you can pair the Polycom Touch Control with the RealPresence Group Series system, you must configure the LAN settings. Procedure 1. From the Home screen, touch Administration.

  • Page 243: Configure Location And Time Settings

    Displays the duplex mode. Read-only. LAN Speed Displays the LAN speed. Read-only. Configure Location and Time Settings You can configure location settings on the Polycom Touch Control. Procedure 1. From the Home screen, touch Administration. 2. Touch the Location tab.

  • Page 244: Configure Admin Id And Password

    Configure Admin ID and Password on page 242 Configure Admin ID and Password You can set an admin ID and password, which allows you to limit access to the Polycom Touch Control Administration settings. Procedure 1. From the Home screen touch Administration.

  • Page 245: Wake The Polycom Touch Control

    3. Select Touch Control Power. 4. In the menu that appears, select Power Off the Touch Control. If you choose to power off the Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again.

  • Page 246: Pairing The Polycom Touch Control Device

    Touch Control settings and unpair using the system web interface. When you use a Polycom Touch Control with the system, you must be sure to update the RealPresence Group Series software before you update the Polycom Touch Control software. Only Polycom Touch Control software versions 4.x or later work with RealPresence Group Series systems.

  • Page 247: Managing The Polycom Touch Control Remotely

    You might find log files useful when troubleshooting. You can transfer the Touch Control logs to an external USB storage device. Procedure 1. Ensure that a USB device is connected to the USB port on the right side of the Polycom Touch Control. 2. From the Home screen touch Administration.

  • Page 248: Updating The Software

    For additional details on software compatibility, refer to the appropriate version of the release notes available at support.polycom.com. If you need to update a RealPresence Group Series system at the same time you update the Polycom Touch Control, update the system software first.

  • Page 249: Update Software Manually From The Web Interface

    1. Open a supported browser. 2. Configure the browser to allow cookies. 3. In the browser address line, enter the IP address of the Polycom Touch Control using the format http://IPaddress (for example, http://10.11.12.13). 4. If necessary, enter the Admin ID as the user name (default is admin), and then enter the Admin remote access password, if one is set.

  • Page 250: Update Software Automatically In The Local Interface

    Notes . 2. Configure the browser to allow cookies. 3. In the browser address line, enter the IP address of the RealPresence Group Series system using the format http://IPaddress (for example, http://10.11.12.13). 4. If necessary, enter the Admin ID as the user name (default is admin), and then enter the Admin remote access password, if one is set.

  • Page 251: Update Software Manually In The Local Interface

    1. Open a browser and navigate to support.polycom.com. 2. Under Documents and Downloads, select Telepresence and Video. 3. Navigate to the page for the RealPresence Group Series system that you use with the Polycom Touch Control. 4. Download the latest version of these .zip distribution package files to your hard drive: •...

  • Page 252: Set A Software Version As Current For The Polycom Touch Control

    Set a Software Version as Current for the Polycom Touch Control You can use the setcurrel command to set a specific version of Polycom Touch Control software as the current release on your server. Procedure 1.

  • Page 253: Troubleshooting On The Polycom Touch Control Device

    Perform a Factory Restore Using a USB Storage Device on the Polycom Touch Control on page 252 Perform a Factory Restore on the Polycom Touch Control If the RealPresence Group Series system is not functioning correctly, you can use the factory restore button to reset the system. Polycom, Inc.

  • Page 254: Perform A Factory Restore Using A Usb Storage Device On The Polycom Touch Control

    Perform a Factory Restore Using a USB Storage Device on the Polycom Touch Control If the RealPresence Group Series system is not functioning correctly, you can perform a a factory restore to reset the system using a USB storage device.
  • Page 255 Setting Up a Polycom Touch Control Device The restore button is on the underside of the Polycom Touch Control, as shown in the following figure. 4. Insert a pin or paper clip into the pin hole, then press and hold the factory restore button while you reconnect the LAN cable to the device.

  • Page 256: System Maintenance

    Group Series system settings. You can store a system profile on a computer as a .profile file using the system web interface. The number of profiles you can save is unlimited. Polycom recommends only using profiles as a way to back up system settings. Attempting to edit a stored profile or upload a stored profile from one system to a different system can result in instability or unexpected results.

  • Page 257: Perform A Factory Restore Of A System

    Perform a Factory Restore of a System If your RealPresence Group Series system is not functioning correctly, or if you have forgotten the admin password, you can reset it to its factory setting. The restore button pinhole is on the bottom of the RealPresence Group 300, 310, and 500 systems, as shown in the following figure.
  • Page 258 Perform a Factory Restore to Install a Specific Software Version If you start a factory restore while a USB storage device is connected, the RealPresence Group Series system restores from the USB storage device instead of the system's factory partition.

  • Page 259: Delete Data And System Files

    System Maintenance After the SD card is prepared, the system displays the Polycom startup screen and the usual software update screens on HDMI monitors. Other types of monitors are blank. Do not power off the system during the factory restore process. The system restarts automatically when the process is complete.

  • Page 260: Restoring And Resetting A System

    System Maintenance Restoring and Resetting a System If the RealPresence Group Series system is not functioning correctly or you have forgotten the Admin Room Password, you can reset the system with Delete System Settings enabled. This procedure effectively refreshes your system, deleting all settings except for the following: •...

  • Page 261: Configure System Log Level And Remote Logging

    Configure System Log Level and Remote Logging You can determine how the system logs capture device and server events. Procedure 1. In the system web interface, go to Diagnostics > System > System Log Settings. 2. Configure the following settings and select Save. Polycom, Inc.
  • Page 262 The system immediately begins forwarding its log messages after you click Save. The system supports remote logging encryption using TLS. If you use UDP or TCP transport, Polycom recommends remote logging only on secure, local networks. Remote Log Server Address Specifies the server address and port.

  • Page 263: Retrieving Log Files

    Transfer System Log Files on page 262 Download System Log Files You can use the RealPresence Group Series system web interface to get system logs. The date and time of system log entries are shown in GMT. Procedure 1. Go to Diagnostics > System > Download Logs.

  • Page 264: Transfer System Log Files

    Supports trap destination addresses Configure SNMP Management You can monitor your system remotely with SNMP. Procedure 1. In the system web interface, go to Admin Settings > Servers > SNMP. 2. Configure the following settings and select Save. Polycom, Inc.
  • Page 265 Specifies the SNMP community string for your system. For security reasons, don’t use the default community string (public). Note: Polycom doesn’t support SNMP write operations for configuring or provisioning systems. The community string is for read operations and outgoing SNMP traps.
  • Page 266 A MIB helps your SNMP management console resolve SNMP traps and provide human-readable descriptions of those traps. Procedure 1. In the system web interface, go to Admin Settings > Servers > SNMP. 2. Click the desired link: • Download Legacy MIB • Download MIB Polycom, Inc.

  • Page 267: Upgrading System Software

    If you did not purchase additional system options, you need only to provide a serial number to activate the software. You do not need an option key. • If you do not have a support agreement, contact an authorized Polycom dealer to get an upgrade key. •...
  • Page 268 • You can downgrade system software to a minimum version 6.0.0. Upgrade or Downgrade Software through Software Server You can manually install RealPresence Group Series system software updates from the Polycom server or your own web server. Procedure 1. Open a supported browser, and configure it to allow cookies.
  • Page 269 Note: After the downgrade, if the system does not respond, perform a factory restore. Upgrade or Downgrade Software through Local Drive You can manually install RealPresence Group Series system software updates from the local drive. Procedure 1. Open a supported browser, and configure it to allow cookies.
  • Page 270 System Maintenance Automatically Upgrade or Downgrade Software You can automatically install RealPresence Group Series system software updates from the Polycom server or your own web server. Procedure 1. Open a supported browser and configure it to allow cookies. 2. Enter the IP address of the system using the format http://IPaddress (for example, http:// 10.11.12.13).
  • Page 271 If the system is paired with a Polycom touch device, you cannot use the touch device USB port to update the system software. If you use your system within a DoD environment, be sure to contact your Information Assurance Office (IAO) for approval before using a USB device with your system.

  • Page 272: Downgrading System Software

    Support. Ensuring System Compatibility with Peripherals If your RealPresence Group Series system is used with an EagleEye Producer, EagleEye Director, or a Polycom touch device, such as a RealPresence Touch or Polycom Touch Control device, you must ensure that the version of the system is compatible with the peripheral software version.
  • Page 273 System Maintenance Procedure » In the local interface, go to Settings > System Information > Diagnostics > Reset System and select Delete System Settings. Polycom, Inc.

  • Page 274: Troubleshooting

    Before You Contact Polycom Technical Support • Contacting Technical Support General Troubleshooting The following table provides general troubleshooting information, including symptoms, problems and possible solutions for your RealPresence Group Series system. Symptom Problem Solution The system does not respond to the The remote control battery is not Charge the remote control battery.

  • Page 275: View Remote Sessions On The System

    79 View Remote Sessions on the System You can view a list of remote sessions that are connected to the RealPresence Group Series system. Procedure 1. In the system web interface, go to Diagnostics > System > Sessions.

  • Page 276: Placing A Test Call

    Placing a Test Call To test a feature that is only available in an active video call, you can call a Polycom test number. Polycom support is available to assist you when you encounter difficulties. First though, If you are having problems making a call, try the troubleshooting tips and then call our test numbers.

  • Page 277: Eagleeye Producer Indicator Lights

    Software update, Factory restore, USB image update Blinking Amber USB disk plugged in Green On, In a call Blinking Green On, In a call, Receive IR in a call Fast Blinking Red System error Blink Needs attention, Receive IR Polycom, Inc.

  • Page 278: Audio And Video Tests

    Meters function only when the associated input is enabled. Note: Some audio meters are unavailable when a SoundStructure digital mixer is connected to the room system. Polycom, Inc.

  • Page 279: Audio Meters

    Audio Meter setting in the local or web interface. The meters help you identify the left and right audio channels on the system. Related Links Access Diagnostic Screens in the Local Interface on page 278 Related Links Audio and Video Tests on page 276 Polycom, Inc.

  • Page 280: Set Audio Meter Levels

    Troubleshooting Set Audio Meter Levels You can set audio meter levels for your RealPresence Group Series system so that normal and loud audio peaks are within an acceptable audio range. Procedure 1. Do one of the following: • In the system web interface, go to Diagnostics > Audio and Video Tests > Audio Meter.
  • Page 281 Meters function only when the associated input is enabled. Note: Some audio meters are unavailable when a SoundStructure digital mixer is connected to the room system. Polycom, Inc.
  • Page 282 • Connection type, such as web or local interface • ID associated with the session, typically Admin or User • Remote IP address (addresses of people logged in to the system from their computers) Polycom, Inc.

  • Page 283: Viewing System Details On The Local Interface

    277 Viewing System Details on the Local Interface You might need to view certain RealPresence Group Series system details on the local interface to do video conferencing tasks, such as pairing, or to perform troubleshooting tests to provide information for your own testing or for technical support.

  • Page 284: Access The Status Screen

    Total Number of Calls • System Up Time Access the Status Screen You can access RealPresence Group Series system status screen in the local interface. Procedure » Go to > System Information > Status. When a system device or service encounters a problem, you see an alert next to the Settings button on the menu.
  • Page 285 When a system device or service encounters a problem, you see an alert next to the Settings button on the menu. This screen includes the following system status details for in a call status: • If the RealPresence Group Series system detects an EagleEye Director, a status line for the device is displayed. •...

  • Page 286: View Call Statistics For An Active Point-To-Point Call With The Remote Control

    View Call Statistics for an Active Point-to-Point Call With the Remote Control You might need to view call statistics on the RealPresence Group Series system local interface to do some troubleshooting for users. You can only view call statistics during a call. During a point-to-point call, you can view call statistics about a call participant or about an active stream.

  • Page 287: View Call Statistics For An Active Point-To-Point Call On The Polycom Touch Control

    "I". Provisioning Service Registration Failure If automatic provisioning is enabled but the RealPresence Group Series system does not register successfully with the provisioning service, you might need to change the Domain, User Name, Password, or Server Address used for registration. For example, users might be required to periodically reset passwords used to log into the network from a computer.
  • Page 288 For incoming calls — The caller ID information from the second number received from a far site. Transport Type The type of call — Either H.323 (IP) or SIP. Call Rate The bandwidth negotiated with the far site. Polycom, Inc.
  • Page 289 Number of narrow-band channels used in the call. Endpoint Alias The alias of the far site. Reserved Polycom use only. View Name Names the web or local interface used in the call. User ID Lists the ID of the user who made the call.
  • Page 290 Maximum Jitter (Tx) The maximum jitter of packets transmitted during a call, calculated from sample tests done once per minute. Maximum Jitter (Rx) The maximum jitter of packets received during a call, calculated from sample tests done once per minute. Polycom, Inc.

  • Page 291: Enable The Call Detail Report

    Troubleshoot a Manual System Software Update If your system does not successfully perform a software update, you can use Polycom best practices to troubleshoot the issue. If you entered polycom as the server address, it should resolve as downloads.polycom.com to an IP address using DNS.

  • Page 292: Knowledge Base

    Locate the System Serial Number You can view the system serial number on the local interface of the RealPresence Group Series system. Procedure » To locate the system serial number (14 digits), go to Settings > System Information >...

  • Page 293: Locate The Lan Status

    » In the system local interface, go to Settings > System Information > Diagnostics. Contacting Technical Support If you are not able to make test calls successfully on your RealPresence Group Series system and you have verified that the equipment is installed and set up correctly, contact your Polycom distributor or Polycom Technical Support.

  • Page 294: System Panel Views

    Polycom RealPresence Group 310 System • Polycom RealPresence 500 System • Polycom RealPresence Group 700 System The following section provides information on the RealPresence Group Series system back panel views. Related Links Setting Up a Microphone on page 22 Available Microphone Inputs by System...

  • Page 295: Polycom Realpresence Group 310 System

    12 V 6.25 A Power input Polycom RealPresence Group 310 System The following figure and accompanying table below shows how the system web interface settings relate to hardware input and outputs on the back of the RealPresence Group 310 system.
  • Page 296 > Type: 3.5mm 3.5mm audio is independent and not associated with any video input Microphone Input Polycom Audio input for up to Microphone two Polycom microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Polycom, Inc.
  • Page 297 2 • HDMI version Audio/Video > Video Output 2 Output for Monitor Monitors > Monitor 2; does not include audio • DVI-D NOTE: RealPresence Group 310 systems require a dual monitor option key to allow dual monitor output. Polycom, Inc.

  • Page 298: Polycom Realpresence 500 System

    Power Input 12 V 6.25 A Power input Polycom RealPresence 500 System The following figure and accompanying table below shows how the system web interface settings relate to hardware input and outputs on the back of the RealPresence Group 500 system.

  • Page 299: Audio/Video

    > Type: 3.5mm 3.5mm audio is independent and not associated with any video input Microphone Input Polycom Audio input for up to Microphone four Polycom microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video > Audio Output 1 3.5mm Stereo...

  • Page 300: Polycom Realpresence Group 700 System

    Power Input 12 V 6.25 A Power input Polycom RealPresence Group 700 System The figure and accompanying table below shows how the system web interface settings relate to hardware input and outputs on the back of the RealPresence Group 700 system.
  • Page 301 Audio Input 3 3.5mm Stereo Audio input for Audio > Audio Input stereo line-level > Type: 3.5mm Audio is included in local audio mix when video source is selected 3.5mm audio is independent and not associated with any video input Polycom, Inc.

  • Page 302: Audio Input

    Audio > Audio Input Intended as > Type: Line microphone input; sent to far end only Audio Input 1 Polycom Audio input for up to Microphone four Polycom microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Polycom, Inc.
  • Page 303 Audio/Video > Video Output 2 Output for Monitor 2 Monitors > Monitor Audio/Video > Video Output 2 HDMI version 1.3 Output for Monitor 2 Monitors > Monitor Audio/Video > Video Output 3 Output for Monitor 3 Monitors > Monitor Polycom, Inc.
  • Page 304 USB 2.0 control battery charging Network > LAN PC LAN Port Ethernet Ethernet switch port Properties > LAN Options Network > LAN LAN Port Ethernet Connectivity for IP Properties calls, People +Content IP, and the system web interface Polycom, Inc.

  • Page 305: Port Usage

    IP port usage information for your system is important when you are setting up new videoconferencing equipment and you must know the type, protocol, or function of the port, and if it is configurable. The following table shows the IP port usage for inbound traffic to RealPresence Group Series systems. Configuration...
  • Page 306 Number Static Telnet Admin Diagnostics Settings > Security > Global Security > Access > Enable Telnet Access Static Polycom API Admin Settings > Security > Global Security > Access > Enable Telnet Access Static Web UI over Admin Admin HTTP Settings >...
  • Page 307 Enable Web Access 1719 Static H.225.0 RAS Admin Settings > Network > IP Network > H. 323 > Use Gatekeeper 1720 Static H.225.0 Call Admin Signaling Settings > Network > IP Network > H. 323 > Enable IP H.323 Polycom, Inc.
  • Page 308 SIP > Enable Admin Settings > Network > IP Network > SIP > Transport Protocol 5061 Static Admin Settings > Network > IP Network > SIP > Enable Admin Settings > Network > IP Network > SIP > Transport Protocol Polycom, Inc.

  • Page 309: Outbound Ports For Realpresence Group Series

    IP port usage information for your system is important when you are setting up new videoconferencing equipment and must know the type, protocol, or function of the port, and if it is configurable. The following table shows IP port usage for outbound traffic from RealPresence Group Series systems. Polycom, Inc.
  • Page 310 > Time Server Static SNMP TRAP Admin Yes - Admin Settings > Settings > Servers > Servers > SNMP > SNMP > Enable Destination SNMP Address <1,2,3> > Admin Port Settings > Servers > SNMP > Destination Address <1,2,3> Polycom, Inc.
  • Page 311 LDAP to ADS Admin (External Settings > Authenticatio Security > Global Security > Authenticatio n > Enable Active Directory External Authenticatio Static RealPresenc Admin e Resource Settings > Management Servers > (Provisioning, Provisioning Monitoring, Service > Softupdate) Enable Provisioning Polycom, Inc.
  • Page 312 Diagnostics > Yes - System > outgoing port System Log can be Settings > specified in Enable the Remote Remote Log Server Logging Address field. Diagnostics > System > System Log Settings > Remote Log Server Transport Protocol = Polycom, Inc.
  • Page 313 Network > IP can be Network > H. specified in 323 > Use the Primary Gatekeeper Gatekeeper IP Address field 1720 Static H.225.0 Call Admin Signaling Settings > Network > IP Network > H. 323 > Enable IP H.323 Polycom, Inc.
  • Page 314 Yes - Settings > outgoing port Network > IP can be Network > specified in SIP > Enable the dial string (user@domai n:port) Admin Setting > Network > IP Network > SIP > Transport Protocol = Auto or TLS Polycom, Inc.
  • Page 315 Settings > Remote Log Server Transport Protocol = 49152- Dynamic H.245 Admin Admin 65535 Settings > Settings > Network > IP Network > IP Network > Network > Enable IP H. Firewall > Fixed Ports > TCP Ports (1024-65535) Polycom, Inc.
  • Page 316 Video and Settings > Settings > (Default) Audio Network > IP Network > IP Network > Network > Enable IP H. Firewall > Fixed Ports > UDP Ports Admin (1024-65535) Settings > Network > IP Network > Enable SIP Polycom, Inc.

  • Page 317: Security Profile Default Settings

    81 Maximum Security Profile Default Settings System security profiles provide varying levels of secure access to your RealPresence Group Series system. The following table shows the default values for specific settings when you use the Maximum security profile.
  • Page 318 Home Screen Checkbox Disabled Icons Address Bar None None Yes, for both the left and right elements IP Address SIP Address H.323 Extension Pairing Code RealPresence Choose image file No file selected Touch Background Skype Mode Checkbox Disabled Pairing Polycom, Inc.
  • Page 319 Security Profile Default Settings Admin Settings Area Maximum Range Default Value Configurable? Enable Polycom Touch Checkbox Disabled Device Note: Disabling this setting closes the SSH port. SmartPairing Disabled Disabled Read-only Serial Ports Mode Note: Some Control systems Camera Control support...
  • Page 320 Disabled Call Type Order Video Video Video Then Phone Phone Then Video VOICEDIALPREFERE NCE_SIP_SPEAKERP HONE (only displays if Polycom SoundStation IP 7000 is connected) Video Dialing IP, H.323, SIP IP H.323 Order Audio Dialing IP, H.323, SIP Order Preference 1 (only displays if...
  • Page 321 Camera Enable Checkbox Disabled People +Content Enable Checkbox Disabled Camera Preset Snapshot Icons Audio Polycom Checkbox Disabled StereoSurround Security Global Security Security Profile Security Maximum Maximum Profile High Medium Authentication Enable Checkbox Disabled Active Directory External Authenticat Access Polycom, Inc.
  • Page 322 16-bit integer Grayed out (80) Read-only access port (http) Note: You cannot select this setting if Restrict to HTTPS setting is enabled. Enable Checkbox Disabled Read-only Telnet Access Enable Checkbox Disabled SNMP Access Port Enable Checkbox Enabled Access Polycom, Inc.
  • Page 323 Active Sessions Encryption Require Required for Video Calls Only When Available Encryption Required for Video for Calls Calls Only Required for All Calls Require Checkbox Enabled FIPS 140 Cryptograp Disable Checkbox Enabled TLS v1.0 Local Accounts Account Lockout Polycom, Inc.
  • Page 324 Lock 1, 2, 4, 8 hours Duration Reset User Off, [1..24] hours Account Lock Counter After Login Credentials Use Room Checkbox Enabled Read-only Password for Remote Access Require Checkbox Enabled User Login for System Access Password Requirements Polycom, Inc.
  • Page 325 Warning Remote Access (Admin Remote, User Remote) Minimum 8-16, 32 Length Require Off, 1, 2, All Lowercase Letters Require Off, 1, 2, All Uppercase Letters Require Off, 1, 2, All Numbers Require Off, 1, 2, All Special Characters Polycom, Inc.
  • Page 326 Letters Require Off, 1, 2, All Uppercase Letters Require Off,1,2,All Numbers Require Off, 1, 2, All Special Characters Maximum Consecutiv e Repeated Characters Checkbox Disabled Read-only contain ID or Its Reverse Form Meeting Minimum Off, 1-20, 32 Length Polycom, Inc.
  • Page 327 Characters SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum 8-16, 32 Length Require Off, 1, 2, All Lowercase Letters Require Off, 1, 2, All Uppercase Letters Require Off, 1, 2, All Numbers Polycom, Inc.
  • Page 328 Banner Text DoDCustom Local System Unicode characters, DoD Banner Text Banner Text 2048 bytes max Remote System Unicode characters, DoD Banner Text Banner Text 2048 bytes max Certificates Certificate Options Always Checkbox Enabled Validate Peer Certificates from Browser Polycom, Inc.
  • Page 329 Server Revocation Revocation OCSPCRL OCSP Method Allow Checkbox Enabled Incomplete Revocation Checks Servers Directory Servers Server Type Microsoft LDAP Polycom GDS Registration Status Disabled Read only SNMP Version1 Checkbox Disabled Version2c Checkbox Disabled Version3 Checkbox Enabled Provisioning Service Checkbox Disabled...

  • Page 330: Changing Maximum Security Profile Default Values

    The following settings are not available in the “User Settings” menu (they are configurable only in their respective sections of the Admin Settings): • Camera > Allow Other Participants in a Call to Control Your Camera • Meetings > Mute Auto Answer Calls Polycom, Inc.

  • Page 331: High Security Profile Default Settings

    Meetings > Allow Video Display on Web High Security Profile Default Settings System security profiles provide varying levels of secure access to your RealPresence Group Series system. The following table shows the default values for specific settings when you use the High security profile.
  • Page 332 IP Address right elements SIP Address H.323 Extension Pairing Code RealPresence Touch Choose image file No file selected Background Skype Mode Checkbox Disabled Pairing Enable Polycom Touch Checkbox Disabled Device Note: Disabling this setting closes the SSH port. Polycom, Inc.
  • Page 333 Dialing Preference Scalable Video Coding SVC then AVC AVC Only Preference (H.264) AVC Only Dialing Options Scalable Video Coding SVC then AVC SVC then AVC Preference (H.264) AVC Only Enable H.239 Checkbox Disabled Enable Audio-Only Calls Checkbox Disabled Polycom, Inc.
  • Page 334 Checkbox Disabled Call Type Order Video Video Video Then Phone Phone Then Video VOICEDIALPREFERENC E_SIP_SPEAKERPHONE (only displays if Polycom SoundStation IP 7000 is connected) Video Dialing Order IP H.323 H.323 Audio Dialing Order Preference 1 (only H.323 displays if Enable Audio-...
  • Page 335 High High Medium Authentication Enable Active Checkbox Disabled Directory External Authentication Access Enable Network Checkbox Enabled Intrusion Detection System (NIDS) Enable Web Checkbox Enabled Access Allow Access to Checkbox Disabled User Settings Restrict to Checkbox Enabled Read-only HTTPS Polycom, Inc.
  • Page 336 Minutes Maximum 10, 15, 20, 25, 30, 35, 40, Number of Active 45, 50 Sessions Encryption Require AES Required for Encryption for Video Calls Only When Available Calls Required for Video Calls Only Required for All Video Calls Polycom, Inc.
  • Page 337 1, 2, 4, 8 hours Reset User Off, [1..24] hours Account Lock Counter After Failed Logins Login Credentials Use Room Checkbox Enabled Password for Remote Access Require User Checkbox Enabled Login for System Access Password Requirements Admin (Room, Remote), User (Room, Remote) Polycom, Inc.
  • Page 338 Off, 1, 2, All Uppercase Letters Require Numbers Off,1,2,All Require Special Off, 1, 2, All Characters Maximum Off, 1-4 Consecutive Repeated Characters Can contain ID or Checkbox Disabled Read-only Its Reverse Form User (Room), Admin (Room) Minimum Length 8-16, 32 Polycom, Inc.
  • Page 339 Letters Require Off, 1, 2, All Uppercase Letters Require Numbers Off, 1, 2, All Require Special Off, 1, 2, All Characters Reject Previous Off, 1-16 Passwords Minimum Off, 1, 5, 10, 15, 20, 30 Password Age in Days Polycom, Inc.
  • Page 340 Off, 1, 5, 10, 15, 20, 30 Password Age in Days Maximum Off, 1-4 Consecutive Repeated Characters Can contain ID or Checkbox Disabled Read-only Its Reverse Form Certificates Certificate Options Always Validate Checkbox Enabled Peer Certificates from Browser Polycom, Inc.
  • Page 341 Null (no text) Text bytes max Remote System Banner Unicode characters, 2048 Null (no text) Text bytes max Servers Directory Servers Server Type Microsoft LDAP Polycom GDS Registration Status Disabled Read only SNMP Version1 Checkbox Disabled Version2c Checkbox Disabled Version3 Checkbox...

  • Page 342: Changing High Security Profile Default Values

    When you configure the system to use the High Security Profile, the system forces you to change the following settings from their default values: • Admin account room password • User account room password • Admin account remote access password Configure Security Profiles Polycom, Inc.

  • Page 343: Medium Security Profile Default Settings

    Security Profile Default Settings Medium Security Profile Default Settings System security profiles provide varying levels of secure access to your RealPresence Group Series system. The following table shows the default values for specific settings when you use the Medium security profile.
  • Page 344 H.323 Extension Pairing Code RealPresence Touch Choose image file No file Background selected Skype Mode Checkbox Disabled Pairing Enable Polycom Touch Checkbox Disabled Device Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Automatic Manual Polycom, Inc.
  • Page 345 Dialing Preference Scalable Video Coding SVC then AVC SVC then Preference (H.264) AVC Only Dialing Options Scalable Video Coding SVC then AVC SVC then Preference (H.264) AVC Only Enable H.239 Checkbox Disabled Enable Audio-Only Calls Checkbox Disabled Checkbox Disabled Polycom, Inc.
  • Page 346 Configurable? Value Call Type Order Video Video Video Then Phone Phone Then Video VOICEDIALPREFERENCE_SIP_SPEA KERPHONE (only displays if Polycom SoundStation IP 7000 is connected) Video Dialing Order IP H.323 H.323 Audio Dialing Order Preference 1 (only H.323 displays if Enable Audio-...
  • Page 347 Security Profile Default Settings Admin Settings Area Medium Range Default Configurable? Value Enable Camera Checkbox Enabled Preset Snapshot Icons Audio Polycom StereoSurround Checkbox Disabled Security Global Security Security Profile Security Profile Maximum Medium High Medium Authentication Enable Active Checkbox Disabled...
  • Page 348 Encryption for Calls Available When Available Required for Video Calls Only Required for All Video Calls Require FIPS 140 Checkbox Enabled Cryptography Disable TLS v1.0 Checkbox Enabled Local Accounts Account Lockout Lock Admin Off, 2-10 Account After Failed Logins Polycom, Inc.
  • Page 349 Age in Days Maximum Password Off, 30, 60, 90, 100, 110, 120, 130, 140, Age in Days 150, 160, 170, 180 Minimum Changed Off, 1-4, All Characters Password Off, 1-7 Expiration Warning Remote Access (Admin Remote, User Remote) Polycom, Inc.
  • Page 350 Off, 1, 2, All Letters Require Uppercase Off, 1, 2, All Letters Require Numbers Off, 1, 2, All Require Special Off, 1, 2, All Characters Maximum Off, 1-4 Consecutive Repeated Characters Can contain ID or Checkbox Disabled Its Reverse Form Meeting Polycom, Inc.
  • Page 351 Letters Require Uppercase Off, 1, 2, All Letters Require Numbers Off, 1, 2, All Require Special Off, 1, 2, All Characters Reject Previous Off, 1-16 Passwords Minimum Password Off, 1, 5, 10, 15, 20, 30 Age in Days Polycom, Inc.
  • Page 352 Security Banner Enable Security Banner Checkbox Disabled Banner Text DoDCustom Custom Local System Banner Text Unicode characters, 2048 bytes max Null (no text) Remote System Banner Unicode characters, 2048 bytes max Null (no text) Text Servers Directory Servers Polycom, Inc.
  • Page 353 Security Profile Default Settings Admin Settings Area Medium Range Default Configurable? Value Server Type Microsoft LDAP Polycom GDS Registration Status Disabled Read only SNMP Version1 Checkbox Disabled Version2c Checkbox Disabled Version3 Checkbox Enabled Calendaring Service Enable Calendaring Checkbox Disabled Service...

  • Page 354: Changing Medium Security Profile Default Values

    81 Low Security Profile Default Settings System security profiles provide varying levels of secure access to your RealPresence Group Series system. The following table shows the default values for specific settings when you use the Low security profile.
  • Page 355 Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Auto, Full Screen, Discussion, Mulitpoint Mode Discussion Presentation Display Icons in a Call Checkbox Enabled Enable Flashing Incoming Call Notification Checkbox Disabled Polycom, Inc.
  • Page 356 SIP Address Address Bar None H.323 Extension Pairing Code Image file not RealPresence Touch Background Choose image file selected Skype Mode Checkbox Disabled Pairing > Enable Polycom Touch Device Note: Disabling this setting closes the SSH Checkbox Disabled port. Polycom, Inc.
  • Page 357 Network > IP Network Enable SIP Checkbox Enabled Auto Transport Protocol Dialing Preference SVC then AVC Scalable Video Coding Preference (H.264) SVC then AVC AVC Only Dialing Options SVC then AVC Scalable Video Coding Preference (H.264) SVC then AVC AVC Only Polycom, Inc.
  • Page 358 15 minutes 60 minutes 2 hours 4 hours 8 hours Enable Mic Mute in Sleep Mode Checkbox Disabled General Camera Settings Allow Other Participants in a Call to Control Checkbox Disabled Your Camera Enable People+Content IP Checkbox Enabled Polycom, Inc.
  • Page 359 Security Profile Default Settings Admin Setting Range Default Configurable? Enable Camera Preset Snapshot Icons Checkbox Enabled Audio Polycom StereoSurround Checkbox Disabled Security > Global Security > Security Profile Maximum High Security Profile Medium Authentication Enable Active Directory External Checkbox Disabled...
  • Page 360 1, 2, 4, 8 hours Reset User Account Lock Counter After Off, [1..24] hours Login Credentials Use Room Password for Remote Access Checkbox Disabled Require User Login for System Access Checkbox Disabled Password Requirements Admin Minimum Length Off, 1-32 Polycom, Inc.
  • Page 361 Off, 1, 5, 10, 15, 20, 30 30, 60, 90, 100, 110, 120, 130, 140, 150, Maximum Password Age in Days 160, 170, 180, 190, Minimum Changed Characters Off, 1, 2, 3, 4, all Maximum Consecutive Repeated Off, 1, 2, 3, 4 Characters Polycom, Inc.
  • Page 362 Off, 1, 2, all Reject Previous Passwords Off, 1-16 Minimum Password Age in Days Off, 1, 5, 10, 15, 20, 30 30, 60, 90, 100, 110, 120, 130, 140, 150, Maximum Password Age in Days 160, 170, 180, 190, Polycom, Inc.
  • Page 363 Can Contain ID or Its Reverse Form Checkbox Not Selected Certificates > Certificate Options Always Validate Peer Certificates from Checkbox Disabled Browser Always Validate Peer Certificates from Checkbox Disabled Server Revocation Revocation Method OCSPCRL OCSP Allow Incomplete Revocation Checks Checkbox Enabled Security Banner Polycom, Inc.
  • Page 364 Null (no text) 2048 bytes max Unicode characters, Remote System Banner Text Null (no text) 2048 bytes max Servers > Directory Servers Microsoft Server Type LDAP Polycom GDS Registration Status Disabled Read only SNMP Version 1 Checkbox Disabled Version 2c Checkbox...
  • Page 365 Security Profile Default Settings Admin Setting Range Default Configurable? Remote Log Server Transport Protocol Read only Polycom, Inc.

  • Page 366: Call Speeds And Resolutions

    Multipoint Resolutions for High Definition Video • Resolution and Frame Rates for Content Video Point-to-Point Call Speeds The following table shows the maximum allowable H.323/SIP point-to-point call speeds for each type of RealPresence Group Series system: System Maximum Call Speed RealPresence Group 300 3072 kbps...

  • Page 367: High-Profile Call Speeds And Resolutions

    High-Profile Call Speeds and Resolutions The following table includes the H.264 high-profile resolutions and frame rates sent in calls between two RealPresence Group Series systems. Resolutions and frame rates are based on the call speed and the Optimized for setting of your video input.

  • Page 368: Multipoint Resolutions For High Definition Video

    1920x1080 Multipoint Resolutions for High Definition Video Polycom supports high definition (HD) multipoint resolutions, which improve video quality in multipoint conferences and increases maximum transmitting and receiving video resolutions. During a multipoint video conference, if any endpoints in the conference do not support high resolution video and transmit lower resolution video, all endpoints receive lower resolution video.

  • Page 369: Resolution And Frame Rates For Content Video

    The high frame rates with high resolution apply only to point-to-point calls above 832 kbps on RealPresence Group Series systems. In addition, you must set Optimized for value of your Camera input to Sharpness. Low frame rates apply if your call does not meet these requirements.

This manual is also suitable for:

Realpresence group 300Realpresence group 310Realpresence group 700Realpresence group 500

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