Downloading System Logs; System Log Settings - Polycom QDX 6000 Administrator's Manual

Downloading System Logs

The support information package contains logs, configuration settings, and
other diagnostic information.
To download a system log via the Polycom QDX 6000 Web interface:
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System Log Settings

To configure system log settings via the Polycom QDX 6000 Web interface:
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Setting
Log Level
Remote Logging
Enabled
Remote Log Server
Enable H.323 Trace
On a PC, open a web browser.
In the browser address line, enter the system's IP address, for example,
http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
If prompted, enter admin as the user name, and enter the admin
password.
Click Diagnostics > System Log > Download Logs.
Click Download support information package/System log/Error log
and then specify a location on your computer to save the file.
On a PC, open a web browser.
In the browser address line, enter the system's IP address, for example,
http://10.11.12.13, to go to the Polycom QDX 6000 web interface.
If prompted, enter admin as the user name, and enter the admin
password.
Click Diagnostics > System Log > System Log Settings.
Configure these settings:
Description
Sets the minimum log level of messages stored in the
Polycom QDX 6000 system flash memory. DEBUG logs all
messages. WARNING logs the fewest number of
messages.
Polycom recommends leaving this setting at the default
value of DEBUG.
Specifies whether remote logging is enabled. Enabling this
setting causes the Polycom QDX 6000 system to send
each log message to the specified server in addition to
logging it locally.
The system immediately begins forwarding its log
messages when you click Update.
Encryption is not supported for remote logging, so Polycom
recommends remote logging only for secure, local
networks.
Specifies the domain name or IP address of the syslog
server. The server must support the standard syslog
protocol (RFC 3164).
Logs additional H.323 connectivity information.
Administrator's Guide for Polycom QDX 6000 Systems
10-9