Download Logs; Configure System Log Settings - Polycom RealPresence Immersive Studio Administrator's Manual

• Distributed Media Service
• People Display
• Content Display
• Display Switcher
• Lighting Controller
• SoundStructure
• VisualBoard Display
Select More Info beside each topic for additional detail and links to configuration screens.

Download Logs

You can download logs to a specified location on your computer.
Procedure
1. Go to Diagnostics > System > Download Logs.
2. Select Download system log, and then specify a location on your computer to save the file.

Configure System Log Settings

The system log captures devices and server events in a consistent manner within a log. The log can
assist you when troubleshooting system issues. Log settings apply to all three systems in your
RealPresence Immersive Studio setup.
Procedure
1. In your web browser address line, enter the RealPresence Immersive Studio system's IP address.
2. Enter the Admin ID as the user name (default is admin), and enter the Admin Remote Access
Password, if one is set.
3. Go to Diagnostics > System > System Log Settings.
4. Configure these settings.
System Log Settings
Setting
Log Level
Polycom, Inc.
Description
Sets the minimum log level of messages stored in
the Polycom RealPresence Immersive Studio
system's flash memory. DEBUG logs all messages.
WARNING logs the fewest number of messages.
Polycom recommends leaving this setting at the
default value of DEBUG .
Troubleshooting
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