Sign In
Upload
Manuals
Brands
Nortel Manuals
Software
Norstar ICS Remote Tools 11
Nortel Norstar ICS Remote Tools 11 Manuals
Manuals and User Guides for Nortel Norstar ICS Remote Tools 11. We have
4
Nortel Norstar ICS Remote Tools 11 manuals available for free PDF download: Install Manual, User Manual, Quick Start Manual, Supplementary Manual
Nortel Norstar ICS Remote Tools 11 Install Manual (700 pages)
Nortel Norstar ICS Software: Install Guide
Brand:
Nortel
| Category:
Software
| Size: 6.5 MB
Table of Contents
Table of Contents
3
Regulations
21
North American Regulatory Information
21
Safety
21
Enhanced 911 Configuration
22
Telecommunication Registration
24
Network Connection
25
Canada and US
25
Hearing Aid Compatibility
25
Electromagnetic Compatibility
25
Telephone Company Registration
26
Use of a Music Source
26
Rights of the Telecommunications Company
26
Repairs
27
Canadian Regulations - Please Read Carefully
28
Notice
28
Notice
29
US Regulations - Please Read Carefully
30
Federal Communications Commission (FCC) Notice
30
Ringer Equivalence Number
31
Hearing Aids
32
Programming Emergency Numbers
32
EMI/EMC (FCC Part 15)
32
Important Safety Instructions
34
Installation
34
Use
35
International Regulatory Information
37
Safety
39
Additional Safety Information
40
Limited Warranty
42
Exclusions
42
Warranty Repair Services
43
After Warranty Service
43
How to Use this Document
45
What's New with Norstar
47
New Feature for Version 7.1
47
New Features and Hardware for Version 7.0
47
Changes for Version 7.0
49
Features from 6.1MR Addendum
51
Welcome to ISDN
53
Comparing ISDN to Analog
54
Type of ISDN Service
54
B Channels
55
D Channels
55
ISDN Layers
55
ISDN Bearer Capability
56
Services and Features for ISDN PRI and BRI
57
PRI Services and Features
57
BRI Services and Features
58
Feature Descriptions
59
Network Name Display
59
Message Waiting Indicator (MWI)
60
Name and Number Blocking
60
External Call Forwarding
61
MCDN Trunk Features
61
Call by Call Service Selection for PRI
61
Emergency 911 Dialing
62
MCID (Profile 2)
63
Network Call Diversion (Profile 2)
63
DTI Card Configured as a PRI Card
64
ISDN Hardware
64
DTI Card Configured as PRI
64
BRI Card
65
BRI-U2 and BRI-U4 Card
65
BRI-ST Card
65
U-LT Reference Point
66
U-NT Reference Points
66
S Reference Point
67
T Reference Points
68
Clock Source for ISDN Cards
69
Other ISDN BRI Equipment: NT1
70
ISDN Standards Compatibility
71
Working with ISDN
73
Planning Your ISDN Network
73
Ordering ISDN PRI
73
Ordering ISDN PRI Service in Canada
73
Ordering ISDN PRI Service in United States
74
Ordering ISDN BRI
74
Ordering ISDN Service in the U
74
Ordering Service in Canada
74
Supported ISDN Protocols
76
ISDN Programming
76
Programming ISDN PRI Resources
77
Programming ISDN BRI Resources
78
Programming ISDN BRI Lines
81
Programming ISDN PRI Lines
81
Programming Direct Inward System Access (DISA) on PRI Trunks
82
Programming ISDN Equipment
83
Devices on an S or LT Loop (BRI Cards Only)
83
Terminal Equipment for BRI Cards
83
D-Packet Service (BRI Cards Only)
86
ISDN Router
86
POSTA for ISDN BRI
87
Point-Of-Sale Terminal Adapter
88
Trunks and Target Lines
89
Trunk Operating Modes (T1)
90
Ground Start Trunks (T1 Only)
90
DID Trunks
91
Analog Loop Start Trunks
93
Analog E&M Trunks
95
BRI Trunks
97
PRI Trunks
97
Target Lines
98
Remote System Access
99
Use System Features During a Remote Call
99
Remote Access on Loop Start and E&M Trunks
100
Remote Access on a Private Network
100
Remote Access on Direct Inward Dial (DID) Trunks
101
Remote Access on PRI Trunks
101
Controlling System Access
103
Class of Service
103
Restriction Filters
104
Direct Inward System Access (DISA)
106
Networking with Norstar
109
Tie-Line Networking
110
Norstar Behind a PBX
111
Dialing Plans
112
Dialing Plan Using Public Lines
114
Destination Code Numbering in a Network
114
Dialing Plan Using E&M Lines
115
Dialing Plans with Shared Line Pools
119
Call-By-Call Services Example
121
Norstar Configuration
123
PRI Dialing Plan Example for Two-Way DID
125
Static DID and Two-Way DID
126
Private Networking Using PRI
127
SL-1 Networking Features
127
Features Specific to Advanced Private Network
128
Private Network Tandem Calling
129
Calls Originating from the Public Network
130
Calls Originating in the Private Network
133
Routing for Tandem Networks
136
Advanced Private Networking
138
Networking Using Routing Codes
138
MCDN Private Networking
144
Using a UDP Dialing Plan
145
Using a CDP Dialing Plan
148
MCDN Trunk Call Features
151
Network Call Redirection Information
152
ISDN Call Connection Limitation
154
Trunk Route Optimization
156
Trunk Anti-Tromboning
158
MCDN Voice Mail/Auto Attendant Call Features
160
MCDN Meridian 1 Attendant MCDN Features
160
Message Waiting Indication
161
Camp-On
162
Break-In
164
Central Voice Mail and Auto Attendant with Norstar
166
Configuring Centralized Voice Mail
167
Local System
167
Remote System
168
Using Centralized Voice Mail
170
Configuring Centralized Auto Attendant (CAA)
170
Assigning Pnis
171
Assigning Pnis for Adjacent Nodes
171
Local System
172
Remote System
173
Press ' until the Prompt Displays Extl Vmsg
174
Voice Mail Configuration
175
Customer Use
176
Public Network
176
Call One or more Norstar Telephones
176
Call Norstar and Select Tie Lines to a Private Network
177
Call Norstar and Select Lines to the Public Network
179
Private Network
180
Call One or more Norstar Telephones
180
Use Tie Lines to Other Nodes in the Private Network
181
Select Lines to the Public Network
182
Select E&M Trunks to the Private Network
183
Norstar Line Redirection Feature
184
ETSI, MCDN and Network Features
186
Network Call Diversion
186
Allowing NCD
187
Feature Description
187
Programming and Restrictions
188
Selective Line Redirection
189
Enhanced Caller ID
189
Programming Extensions
189
Malicious Caller Identification (MCID)
190
Programming MCID Capability
191
Data Solutions
193
Examples of ISDN Scenarios
193
ISDN Applications
193
Planning the Installation
195
Planning Checklist
196
Hardware
196
Initial Configuration
196
System Configuration
197
Required Equipment
197
Expansion Equipment
198
Optional Equipment
199
Equipment for Installing the ICS and Modules
200
Location Requirements
200
Electrical Requirements
202
Configuring Trunk Cartridges
203
Configuring Station Modules
203
Internal Wiring Requirements
204
ISDN S Reference Point (S Loop)
204
Norstar Loop
204
System Overview
206
Upgrading Your Norstar System
207
Supported Upgrades in MICS 7.1
208
Upgrade Systems Previous to MICS 6.1 to 7.1 Using the Upgrade Tool
210
Using the Upgrade Tool to Upgrade to Version 4.1
212
Using the Upgrade Tool to Upgrade to Version 6.1
213
Upgrade from Version 6.1 or 6.1MR to Version 7.1
214
Upgrading from MICS 7.1 to MICS
215
Trunk and Station Modules
218
Global Analog Trunk Cartridge/Cli Cartridge
218
Off-Core DTI Card
219
Replacing a Modular 8X24 KSU
220
Trunk Module Line Numbering
224
Upgrading ILG Functionality with Hunt Groups
225
Planning Hospitality Functions
226
Installation
227
Installation Checklist
228
Testing the ISDN BRI Network Connection
230
Installing the Cartridges
231
Mounting the Modules
233
Installation Tips
235
Installing the ROM Software Cartridge
237
Inserting a Cartridge
239
Terminating Resistors on BRI-ST Cards
240
Shorting Straps on a BRI-ST Card
241
Connecting Expansion Modules
242
Analog Station Module
242
Order of Connection
242
Installing Fiber Cables
248
Fiber Cable Management System
249
Using the Fiber Cable Management System
250
Using the Fiber Spool
252
Making Fiber Connections
253
Routing Fiber Cables
254
Connecting the Wiring
255
Connecting the Wiring to the Distribution Panel
255
Wiring Charts
260
Integrated Communications System (ICS)
260
Port Numbering on the Wiring Charts
260
BRI Wiring Charts
269
Wiring the BRI Network Interface
276
DTI Wiring
278
E&M/DISA Trunk Cartridge Wiring Chart
282
DID Supervisory Signaling
285
Emergency Transfer Conditions
285
Emergency Telephone
291
Moving Telephones
293
Installing ISDN BRI Terminal Equipment
294
S or T Wiring for Terminal Equipment
294
S or T Extension Wiring Configurations
295
Additional Power
295
U-LT Wiring for Terminal Equipment
296
Installing Optional Equipment
297
Auxiliary Ringer (Customer Supplied)
297
Auxiliary Ringer Programming
297
External Music Source (Customer Supplied)
298
External Music Source Programming
298
External Paging System (Customer Supplied)
299
Powering up the System
300
Check the Power
301
Programming
303
Programming Overview
304
Profile, Dialpad and Startup Programming
305
Installer or System Coordinator Plus Programming
306
System Coordinator Programming
307
Admin/Basic Programming
307
Programming Tools
309
The Programming Overlay
309
Using the Telephone Buttons for Programming
310
Special Characters on the Display
312
The Display Buttons
312
The Norstar Programming Record
313
Exiting
313
Viewing Your Programming Updates
314
Entering Numbers
314
Viewing Long Telephone Numbers
314
Setting up User Preferences
315
Copying Telephone Programming
316
System ID
319
Reviewing Programmed Settings
319
Viewing the Programming for a Line
320
Viewing the Programming for a Telephone
320
Programming Sequence
321
Profiles and Dialpads
322
Profile Programming
322
Profile Parameters
322
Changing the Profile
325
Dialpad Programming
326
Startup Programming
327
Performing Startup
327
Changing the Default Telephony Template
328
Changing the Starting DN
329
Programming
331
Entering Programming for Installers
332
Entering Programming for System Coordinators
333
Entering Programming Using Other Passwords
334
Terminals&Sets
335
Line Access
335
Line Assignment
336
Appearances
337
Line Pool Access
339
Prime Line
340
Intercom Keys
341
Answer Dns
342
Oli
343
Capabilities
345
Name
348
User Prefernces
348
Filters
349
Restrictions
349
Default Filters
351
Filters
354
Set Restrns
354
Allow Last no
355
Allow Link
355
Allow Saved no
355
Set Lock
355
Line/Set Restrns
356
Caller ID Set
357
Feature Assignment (CLID Alignment)
357
Telco Features
357
Call Log Set
358
Extl Vmsg Set
358
1Stdisplay
359
Called ID
359
Log Space
360
Lines
361
Trunk/Line Data
361
Copying Trunk and Line Data
363
Trunk Type
363
Line Type
364
Line Connected to a DTI
365
Dial Mode
366
If Busy
367
Rec'D
367
Auto Privacy
368
Prime Set
368
Ans Mode
369
Trunk Mode
369
Ans with DISA
370
Aux. Ringer
371
Link at CO (Loop Trunks Only)
371
Full Autohold
372
Losspkg
372
Signal
373
ANI Number
374
DNIS Number
374
Gain
375
Programming Distinctive Ring Patterns
376
Name
377
Restrictions
378
Line Restrns
378
Restrn Filters
378
Remote Restrns
379
Telco Features
380
Vmsg Center 1
380
Services
381
Common Settings
382
Control Sets
382
Schedule Names
383
Schedule Times
383
Ringing Service
385
Ringing Groups
385
Sched:night
386
Service
386
Trunk Answer
386
Extradial Telephone
387
Line Settings
387
Restrn Service
389
Routing Service
389
Routes and Destination Codes
391
Routes
391
Dialout
392
Use Pool
392
Routing Table
393
Programming the PRI Routing Table
394
Dest Codes
395
Wild Card Character
396
Digit Absorption
398
Normal Rte
398
Setting up a Route for Local Calling
399
Setting up a Route for Long Distance Calling
401
Configuring the Second Dial Tone Table
403
Adding a Long Distance Carrier Access Code
404
Programming for Least Cost Routing
406
Multiple Least Cost Routing
407
Sched:night
408
Using Dialing Restrictions with Routing
410
Sys Speed Dial
411
Passwords
412
COS Pswds
412
Line Flt
413
Pswd
413
User Flt
413
Call Log Pswds
414
Remote Pkg
414
Installer
415
Progrming Pswds
415
Basic
416
Hospitality Password
416
Syscoord
416
Cond Pswd
417
Desk Pswd
417
Silent Monitor Password
418
Time&Date
419
System Prgrming
420
Hunt Groups
420
Adding or Removing Members from a Group
421
Assigning or Unassigning Lines to a Group
423
Moving Members of a Group
423
Setting the Distribution Mode
424
Programming Busy Line Setting
425
Setting the Hunt Delay
425
Programming the Overflow Set
426
Programming the Queue Timeout
426
Allowing/Disallowing an Auxiliary Ringer
427
Setting the Hunt Group Name
427
Assigning a Distinctive Ring Pattern to a Hunt Group
428
Monitoring Hunt Groups
429
Backgrnd Music
430
Change Dns
430
Featr Settings
430
Camp Timeout
431
On Hold
431
Receiver Volume
431
Park Mode
432
Park Timeout
432
Trnsfr Callbk
432
DRT Delay
433
DRT to Prime
433
Held Reminder
433
Directed Pickup
434
Remind Delay
434
Automatic Daylight Savings Time
435
Page Timeout
435
Page Tone
435
Autotime&Date
436
Call Log
437
Call Log Space
437
Host Delay
438
Alarmset
439
Link Time
439
Set Relocation
440
Answer Key
441
Msg Reply Enh
441
Setting SWCA Controls
442
CLID Match
447
Silent Monitor
447
Direct-Dial
448
D-Dial1
448
Intrnl/Extrnl
449
Line Selection
449
CAP/KIM Assign
450
Dialing Plan
451
DN Lengths (Enbloc Dialing)
452
Private Networks
453
Public Networks
454
Dial Timeout
455
Access Codes
456
Line Pool Codes
456
Park Prefix
458
External Code
459
Direct-Dial
459
Auto DN
460
Disa Dn
460
Privacccode
461
Carrier Codes
462
Remote Access
463
Rem Access Pkgs
463
Rem Line Access
463
Rec'D # Length
465
DN Length
465
Nat'nl Length (Profile 2, Only)
467
Make/Break (Profile 2, Only)
467
Busname
467
Receiving and Sending Calling Party Name
468
Network Name Display Interactions
469
Receiving and Sending Connected Name
469
Programming Network Name Display
470
Outgoing Name and Number Blocking
471
Call by Call Service for PRI
472
Line Pools
475
PRI Call by Call Limits
475
Programming Call by Call Service Selection
475
Programming Call by Call Limits
476
Release Reasons
477
Programming Hospitality Services
478
Room/Desk Information
478
Call Restrns
479
Configuring Alarms and Expired Alarms Settings
480
Setting Service Times
480
SM Sets
481
Network Services
482
ETSI: Network Diversion and MCID
482
Network Call Diversion
483
Malicious Call Identification (MCID)
486
MCDN Services (Profiles 1, 2, 4)
487
Telco Features
488
Vmsg Ctr Tel#S
488
Outgoing Name and Number Blocking
489
Programming the Analog Vertical Service Code (VSC)
490
Programming the BRI VSC
490
Setting up the Modules for ONN Blocking
491
Program ONN Blocking BRI Loop State
492
Software Keys
493
Isdn-Pri
493
Mcdn
493
Call the Nortel Customer Response Center
494
System Identification Number
494
Entering the Software Keys
495
Hardware
496
Show Module
496
Cards on KSU
496
Provisioning the DTI Card for PRI
497
Selecting a Protocol
498
Bchanseq
499
Call-By-Call Routing
499
Answer Timer
501
Discon Timer
501
CO Fail
502
I/F Levels
502
Framing
503
CSU Line Bld
504
Internal CSU
504
Line Coding
505
Clocksrc
506
Max Transits
506
Modules
506
Stnmod
506
Asm
507
Trunkmod
508
BRI Card
512
Lines
512
Loop
512
Type
512
No Spids Assignd
513
Of B-Channels
513
Call Type
514
Network Dns
514
D-Packet Servce
515
No Teis on Loop
516
Sampling
516
Teis
516
Dns on Loop
517
Assign Dns
517
Loop DN
517
Clock Src
518
Setting the Clock Source for Dtis and PRI
522
T1 or ISDN-PRI Configurations
524
Send Name Display (PRI)
525
Datamod
526
Type
526
Maintenance
527
Beginning a Maintenance Session
528
System Version
529
Checking the Version of the System
529
Port/Dn Status
530
Identifying a Connected Device
531
Displays
532
Checking the Device Version Number
533
Checking the State of the Device
534
Disabling a Device
535
Displays
535
Enabling the Device
536
Returning to the Beginning
536
Module Status
537
Looking at the Module Inventory
537
Checking the Number of Cartridges
538
Checking the State of a Module
538
Checking the State of a Cartridge
539
Disabling a Module or Its Cartridges
539
Enabling a Module or Its Cartridge
540
Returning to the Beginning
540
System Test Log
541
Checking the Items in the Log
541
Checking the Current Alarm
542
Checking When each Item Occurred
542
Checking Consecutive Repetitions of an Event or Alarm
542
Erasing the Log
543
System Administration Log
544
Checking the Items in the Log
544
Checking the Current Alarm
545
Checking When each Item in the Log Occurred
545
Erasing the Log
545
Network Evt Log
546
Checking the Items in the Log
546
Checking the Current Alarm
546
Erasing the Log
547
Checking When each Item in the Log Occurred
547
Alarm Codes
548
If You See an Alarm Code
549
Alarm Troubleshooting
551
Event Messages
555
Dealing with Event Messages
555
Significant Event Messages
556
Event Message 799
559
Displays
560
Provisioning BRI and PRI Lines
563
BRI and T1 Lines
563
Cd1-ICS
563
L001
564
Provisioning a T1 Line
564
Provisioning a PRI Line
564
Deprovisioning a Line
565
Disabling a PRI Channel
565
Tests
566
Loopback Tests for T1 or ISDN-PRI Lines
566
Tests Initiated by the Central Office
570
Tests Initiated from Norstar
570
Starting a Loopback Tests
571
Operating a Continuity Loopback Test
572
Loopback Test for BRI Lines
572
Operating a Payload Loopback Test
573
CSU Stats
574
Statistics
574
Checking the Performance Statistics
575
Checking the CSU Alarms
577
Checking Active Alarms
577
Checking Carrier Failure Alarms
577
Checking Bipolar Violations
578
Checking Short Term Alarms
578
Checking Defects
578
Resetting All Statistics
579
Diagnostic Tools
580
Link Status
581
Working with Fractional PRI
581
Usage Metrics
583
Hunt Groups
583
Call-By-Call
584
Clearing the Metrics
585
Troubleshooting
587
Getting Ready
588
Types of Problems
589
Misunderstanding a Feature
589
Programming Errors
589
Wiring Connections
589
Equipment Defects
589
General Troubleshooting Procedure
590
Problems with Telephones
591
Set Has Faulty Buttons, Display, Handset or Other Hardware Problems
591
Unreadable Set Display
591
Telephone Dead
592
Replacing a Telephone
593
Running a Maintenance Session to Test a Dead Telephone
593
Emergency Telephone Dead
594
Problems with Lines
596
Calls Cannot be Made (but Can be Received)
596
Dial Tone Absent on External Lines
597
Hung Lines at a Telephone
598
Auto-Answer Line Rings at a Telephone
599
Prime Telephone Gets Misdialed Calls
601
Selected Lines Read Not in Service or Not Available
602
Selected Line Pool Displays: no Free Lines
604
Problems with Optional Equipment
606
Analog Terminal Adapter
606
Running a Maintenance Session to Test an ATA
606
Auxiliary Ringer
607
External Paging
608
Music on Hold/Background Music Trouble
608
KIM Not Working
609
Cold Starting the KIM
609
Problems with Trunk Cartridges Service
611
Digital Trunk Interface Trouble
612
Monitoring the T1 or PRI Signal
614
Problems with BRI Service
615
The BRI Card Is Connected to the ISDN Network (U Loop) but the LED for One of more Loops Is Not Lit
615
Solution
615
Out of Service Displays When a BRI Is Selected (LED for Loop Is Lit)
616
All the Leds on a BRI Card Are Flashing
616
Caller Hears One Ring and then a Fast Busy Signal When Placing a Call on a BRI Line
617
ICS down
618
Trunk or Station Module down
619
Data Module down
620
Problems for Network or Remote Users
621
Remote Feature Code Gets no Response
621
Dialed Number Gets Ringback and the Wrong Person
622
Dialed Number Gets Stuttered Dial Tone Instead of Ringback
623
Dialed Number Gets Dial Tone Instead of Ringback
623
Dialed Number Gets Busy Tone
624
Dialed Number Does Not Get through
624
Dialed DISA Number Gets Ringback Instead of Stuttered Dial Tone
627
Dialed DISA Number Gets Dial Tone Instead of Stuttered Dial Tone
627
DISA User Gets Overflow Tone When Entering COS Password
628
Dialed Feature Code Gets Overflow Tone
630
Dialed Feature Code Gets Busy Tone
631
Line Pool Access Code Gets Overflow Tone
631
Line Pool Access Code Gets Ringback
632
Line Pool Access Code Gets Busy Tone
633
Dialed Number Gets no Response
634
Advertisement
Nortel Norstar ICS Remote Tools 11 User Manual (138 pages)
Nortel Norstar ICS Software: User Guide
Brand:
Nortel
| Category:
Software
| Size: 3.04 MB
Table of Contents
Table of Contents
3
How this Guide Is Organized
11
Preface
11
Getting a Quick Start
12
What Is ICSRT
12
Acronyms Used in this Guide
13
Text Conventions
13
How to Get Help
14
Chapter 1 Understanding Remote Management
15
Process Map: Managing a Norstar System with ICSRT
15
Connection Hardware Requirements
16
Explaining RAD Connections
16
Connecting Remotely to a Norstar System
17
Figure 1 Connecting through a Dial-Up Modem
17
Connecting to a Norstar System Attendant
18
Figure 2 Connecting through a PSTN Line to the System Attendant
18
Connecting Directly to the Norstar System
19
Figure 3 Connecting Directly to the RAD Using a Serial Cable
19
Figure 4 Pinouts for Direct Connect, RAD to Computer
19
Remote System Management Using ICSRT
20
Figure 5 Pinouts for Direct Connect, Global RAD to Computer
20
Constraints
21
Figure 6 ICSRT Database Folder Contents
21
Gathering Information before You Start
22
Chapter 2 Setting up ICS Remote Tools
25
Setting up Your Computer for ICSRT
25
Computer Hardware Requirements
25
Modem Settings
26
ICSRT Performance Tips
27
Removing ICSRT from Your Computer
27
ICSRT Error Messages
27
Shutting down Your Computer
28
Installing the ICSRT
29
Figure 7 Installation Welcome Screen
29
Figure 8 Remove Programs from Your Computer Screen Check
30
Figure 9 Choose Destination Location Screen
31
Figure 10 Select Program Folder
31
Figure 11 Select Install Components Screen
32
Figure 12 Confirm Settings before Copying
32
Figure 13 Successful Installation Dialog
33
Chapter 3 Setting up Customers in ICSRT
35
Using ICSRT Databases
35
Creating a Database
36
Figure 14 Customer Info Screen
36
Figure 15 Windows Open Screen
38
Moving between Databases
38
Copying a Database
39
Deleting a Database
40
Figure 16 Customer Info Opens in Default Database
41
Setting up a Multi-User Database on a LAN
41
Using ICSRT in Multi-User Mode
41
Creating a Customer Record
42
Figure 17 ICSRT Customer Info Screen with Programming Tools in Background
42
Figure 18 Add Customer Information Screen
43
Table 1 Customer and Connection Information
43
Editing Customer Records
45
Figure 19 Customer Information on Customer Info Screen
45
Figure 20 Editing Customer Information
46
Copying Customer Records to Create New Records
47
Figure 21 Copy Customer Information
47
Figure 22 View Customer Information
48
Viewing Customer Records
48
Deleting Customer Records
49
Quitting the Customer Info Screen
49
Chapter 4 Connecting to a Norstar System from ICSRT
51
Connecting to a Norstar System
51
Connecting Manually
51
Figure 23 Connection Properties Default Dialog
52
Table 2 Connection Properties Fields
52
Connecting through a Customer Record
54
Figure 24 Connection Properties Screen
54
Chapter 5
54
Understanding the Remote Set Tool
55
Figure 25 ICSRT Remote Set Tool
55
Explaining the Remote Set Tool
56
Accessing the Remote Set Tool
57
Figure 26 M7310 Remote Set Screen Display
57
Figure 27 M7324 Remote Set Screen Display
58
Remote Set Tool Command Buttons
59
Table 3 Remote Set Tool Command Buttons
59
Using the Keyboard
59
Figure 28 F1 Keyboard Mapping List
60
Remote Set Tool Restrictions
61
Chapter 6 Understanding the Browser Tool
63
Figure 29 ICSRT Browser Tool
63
Understanding the Browser Tool
64
Accessing the Browser Tool
65
Figure 30 Browser Main Screen
65
Understanding the Browser Window
66
Figure 31 Expanded Line Menu and Data in Right Pane
66
Moving through the Navigation Tree
67
Figure 32 Expanded Line Menu and Data in Right Pane
67
Navigation Tree Icons
67
Figure 33 Copy Button with Dialog Box Cue
68
Table 4 Navigation Tree Icons
68
Figure 34 Copy Dialog Box for Dns
69
Figure 35 Time & Date Dialog Box
69
Programming the Time and Date
69
Using Command Buttons in the Right Pane
68
Using the Task Bar
70
Figure 36 Changing Position Using the Top Bar
70
Using the Task Bar Buttons
71
Figure 37 Setting Speed Dials Using the Label Field
71
Viewing Recent Programming Changes
71
Examining the Browser Navigation Tree Menu
72
Comparing the Browser Tool with Set-Based Programming
72
Expanded Navigation Tree
73
Software Keys
74
System Programming
74
Telco Features
74
Troubleshooting the Browser Window
75
Refreshing an Invalid Navigation Tree
75
Warning Messages
75
Feature Messages
76
Recovering from a Lost Connection
76
Error Messages
76
Non-Fatal Error Messages
76
Fatal Error Messages
77
Chapter 7 Using Workbooks and Off-Line Programming
83
Figure 38 ICSRT Configuration Tools
83
Understanding Workbooks and Off-Line Programming
84
Restrictions
84
Configuring a Workbook
85
Accessing an Assigned Workbook
85
Figure 39 Windows Open Screen
85
Configuring the Workbook Parameters
86
Figure 40 Default Workbook Listings
86
Figure 41 Workbook Configuration Screen
87
Figure 42 Select System Size Dialog
88
Figure 43 Hardware Screen
89
Programming a System Using a Workbook
90
Using the Workbook for Programming
91
Figure 44 Program ICS Dialog Box
91
Table 5 Program ICS Dialog Box Options
92
Figure 45 Program ICS and Connection Properties Screens
93
Programming an Existing System
94
Creating and Using an Update Workbook
94
Figure 46 for You Information Screen
94
Figure 47 Windows Open Screen
95
Acquiring Information from a Programmed System
96
Figure 48 Windows Open Screen
96
Figure 49 Acquire ICS Screen
97
Table 6 Acquisition Variables
97
Figure 50 Acquire ICS and Connection Properties Screens
98
Working with Programming and Acquisition Errors
99
Using the OLP Error Dialog
100
Figure 51 OLP Errors Dialog Box
100
Table 7 OLP Error Dialog Fields
101
Changing the Property Settings for the Workbook
102
Figure 52 OLP Settings Dialog Box
102
Table 8 OLP Settings Dialog Box Fields
103
Understanding the about ICS Workbook Dialog
104
Figure 53 about ICS Workbook Dialog
104
Table 9 OLP Settings Dialog Box Fields
104
Troubleshooting Worksheet Data Transfer
105
CAP/KIM Is Not Programmed
105
There Is an Overflow of Data During an Norstar System Acquisition
105
Field Data Transfer Error
105
User Preference Buttons Do Not Match
105
Chapter 8 Backing up and Restoring Norstar Data
107
Backing up Data with ICSRT
107
Figure 54 ICSRT Database Backup Folders
107
Restoring Data with ICSRT
108
Starting the Scheduler
109
Scheduling Backups or Restores
109
Figure 55 Add/Submit Job Screen
110
Table 10 Add/Submit Job Fields
110
Exiting Scheduler
112
Troubleshooting with Scheduler
112
Understanding the Job Queue
113
Figure 56 Jobs in Queue Screen
113
Removing a Job
114
Updating the Jobs in Job Queue
114
Figure 57 View Job Info Screen
115
Viewing a Submitted Job
115
Backing up Data with the Backup Restore Tool
116
Figure 58 Maintaining Manual Backup Files in the Customer Database
116
Figure 59 Backup and Restore Screen, Backup Tab
117
Restoring Data with the Backup Restore Tool
118
Figure 60 Renaming a Scheduled Backup File
118
Figure 61 Backup and Restore Screen, Restore Tab
119
Chapter 9 Troubleshooting the ICS Remote Tool
121
Setting up a RAD Alarm Center
121
Figure 62 Overview of How a RAD Alarm Center Is Set up
121
RAD Alarm Codes
122
Table 11 ICS and RAD Alarm Cross Reference
122
Error Messages
123
Table 12 ICSRT Error Messages
123
The Debug Tool
125
Nortel Norstar ICS Remote Tools 11 Quick Start Manual (36 pages)
Nortel Norstar ICS Software: Quick Start
Brand:
Nortel
| Category:
Software
| Size: 0.7 MB
Table of Contents
How to Get Help
2
Table of Contents
3
About the ICSRT Tool
5
About the Customerinfo Database
6
Collecting System Information before You Start
6
Defining Systems in a Customerinfo Database
9
Manually Connecting to a System
10
Running ICSRT Tools for a Specific Customer
11
Database Operations
13
Creating the Customerinfo Database
13
Copying the Customerinfo Database
13
Changing the Customer Path
15
Refreshing the Database
15
Deleting a Database
15
Quitting the Customer Info Screen
17
Working with Customer Information
18
Adding a Norstar System
18
Deleting a Norstar System from the Database
19
Changing Norstar System Information
20
Viewing Norstar Customer Information
21
Copying Norstar System Details
22
Backing up and Restoring System Information
23
Backing up Data with ICSRT
23
Restoring Data with ICSRT
24
Starting the Scheduler
25
Exiting Scheduler
25
Scheduling Backups or Restores
26
Troubleshooting Scheduler
28
Understanding Jobs in Queue
29
Removing a Job
30
Removing Repeated Jobs
30
Updating the Jobs on Jobs in Queue
30
Viewing a Submitted Job
31
Immediate Backup or Restore
32
Connecting to Nortel Networks
35
Acronyms Used in this Document
35
Advertisement
Nortel Norstar ICS Remote Tools 11 Supplementary Manual (6 pages)
Hospitality Features Card
Brand:
Nortel
| Category:
Software
| Size: 0.19 MB
Advertisement
Related Products
Nortel Install Tool 4.2
Nortel TE
Nortel TAPI
Nortel TDM Recorder
Nortel Norstar ICS Remote Tools
Nortel T7100
Nortel T7208
Nortel Norstar T7316E
Nortel T7406E
Nortel Business Series Terminal T7000
Nortel Categories
IP Phone
Telephone
Switch
Software
Server
More Nortel Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL