Usage Metrics; Hunt Groups - Nortel Modular ICS 6.0 Installer's Manual

Usage Metrics

Hunt groups

This feature gives you statistical information about hunt group
calls.
From Usage Metrics, start with the display showing
Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the
information was last cleared.
4. Press '. TotalCalls: displays.
The displayed value is the total number of calls received by
the hunt group, up to a maximum value of 99999.
5. Press '. Ans: displays.
The displayed values are the number of calls that were
answered up to a maximum value of 99999 and the
percentage of answered calls versus total calls up to a
maximum value of 999.
6. Press '. Avg ans: _ sec displays.
The displayed value is the average time in seconds that it
took to answer a call, up to a maximum value of 999.
7. Press '. Abndn: displays.
The displayed values are the number of calls that were
abandoned up to a maximum value of 99999 and the
percentage of abandoned calls versus total calls up to a
maximum value of 999.
P0992638 03
Installer password required
Modular ICS 6.0 Installer Guide