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Nortel Modular ICS 6.0 Manual

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Modular ICS 6.0
System
Coordinator
Guide
Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2002
1-800-4 NORTEL
www.nortel.com/norstar
P0992640 03
Printed in Canada

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Summary of Contents for Nortel Modular ICS 6.0

  • Page 1 Modular ICS 6.0 System Coordinator Guide Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2002 1-800-4 NORTEL www.nortel.com/norstar P0992640 03 Printed in Canada...

  • Page 3: Table Of Contents

    Sorting calls by distinctive ring patterns 45 Answering calls at a prime telephone 46 Using a central answering position (CAP) module 47 Customizing your CAP module 47 Monitoring telephones with the CAP module 48 Release button 48 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 4 Creating a conference by releasing privacy 66 Making a call private 67 Checking call length using Call Duration Timer 67 Disconnecting by accident 67 Time 67 Making calls 69 Choosing a line using a line button 71 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 5: Table Of Contents

    Using Hold 89 Retrieving a held call 89 Holding automatically 89 Listening on hold 90 Holding a call exclusively 90 Using Call Queuing 91 Transferring calls 93 Using the transfer feature 93 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 6 Centralized voice mail and auto attendant 115 Using a centralized voice mail system 115 Communicating in the office 117 Paging 117 Making a page announcement 117 Activating and deactivating the ability to page 118 Creating page zones 118 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 7: Table Of Contents

    Changing the set display contrast 138 Changing the language on the display 138 Programming a feature code onto a memory button 139 Programming feature buttons 139 Erasing a feature button 139 Labeling your set 141 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 8 Setting the distribution mode 167 Setting the hunt delay 168 Programming busy line setting 169 Programming the queue time-out 170 Programming the overflow set 171 Setting the name 172 Using the Hospitality features 175 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 9: Table Of Contents

    ISDN BRI 199 Line access from an ISDN terminal 200 ISDN BRI features 201 Network Name Display for BRI 201 Name and number blocking for BRI 202 Service provider features 202 Call Forward 202 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 10 Clearing a Call Log password 216 Hospitality password 217 Using special telephones 218 Direct-dial 218 Changing the direct-dial telephone assignments 218 Hotline 219 Bypassing a Hotline 219 Making a telephone a hotline telephone 220 Control telephone 221 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 11: Table Of Contents

    Internal numbers 237 Line assignment 237 Target line 238 Line pools 238 Overflow call routing 239 M7100 and T7100 sets 239 Memory buttons 240 One-line display 240 Prime line 241 Private lines 241 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 12 Testing the speaker in the telephone handset 245 Testing the telephone headset 245 Testing the telephone speaker 246 Testing the power supply to a telephone 246 Common feature displays 247 Glossary 251 Index 269 Backup programming overlays 293 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 13: Getting Started With Norstar

    Emergency 911 Dialing State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. Consult your local telecommunications service provider regarding compliance with applicable laws and regulations. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 14: Understanding Programming

    • Personal programming is available to anyone through the Feature button on their Norstar telephone. It allows individuals to change how their telephone works to suit themselves. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 15: Before You Start

    This means it is unable to receive or make calls, and the call forward features do not work. Do not use the main reception telephone for programming because you may lose incoming calls. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 16: Using Buttons

    The two-line telephone you use for everyday calling can be used for changes and maintenance. Examples of telephones with two- line displays are shown in the illustration. Sets used for programming and maintenance T7316 M7324 M7310 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 17 Allows you to enter a feature code while using or Feature button programming the telephone. Puts an active call on hold. Hold button Hangs up an active call or ends programming. Release button P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 18 T7100, T7208, T7316, T7406 M7100, M7208, M7310, M7324 Button description ² Feature ƒ T7208 and T7316: Handsfree/Mute © Handsfree: Mute: ú ³ Hold ˙ ≥ ≥ Ã Volume Control √ ¨ Release ® Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 19: Using The Buttons Under The Display

    Programming buttons are active or inactive at different stages of programming. A button is active (meaning you can use that option), when the indicator next to it is lit (ª or º). P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 20 Moves back one Moves display one Back Next item on the item forward on the current level current menu level Placing the programming overlay on a Business Series Terminal Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 21 Heading Show within current level the level Moves you one Moves you one Back Next item forward at item back at the the current level current level P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 22: A Map For Working In Programming

    System prgrming Hospitality services. Enter the BusName, which displays on caller ID lines. On a MICS-XC system, access registration records for Companion portable telephones so you can disable or enable the sets. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 23 Language Display cntrst Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 24 Display digits Name Passwords Call Log Show set Log pswd pswds Progrming Sys admin: 23646 pswds Basic: 22742 Reg. pswd (MICS-IX, only) Hospitality Desk pswd: 4677 Cond pswd:None Time&Date Hour Minutes Year Month Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 25 Hospitality Room/desk info Show set Room # Adm pwd req’d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr/24 hr Expired alarms Notify set Use tone P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 26: Starting And Ending A Session

    Press DNs to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 27 Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 28 28 / Getting started with Norstar Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 29: Frequently Used Programming Operations

     ë ÷ é ö RETRY The passwords can be changed. See Using passwords on page 214 for more information. Entering letters and numbers using the dialpad first press fourth press second press third press P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 30 Press the dialpad buttons to enter the month. Month:___ CANCL Use numbers for the months: 01 is January; 12 is December. Press NEXT . Month:07 NEXT CHANGE Day:01 Press CHANGE . NEXT CHANGE Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 31: Adding Or Changing A System Speed Dial

    Press Jan 1 12:00pm ¥ ¥ Û ß ß Ü Ý Ý Press Feature: Û Ü ß Ý ß Press Password: RETRY Choose a speed dial code Press ‘ three times. Terminals&Setsˆ P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 32 001. This is the most common choice. If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 33 Decide the name you want to give to the speed dial Name:___ --> code. Press the dialpad button that has the first letter of the name until the display shows the letter you want. Press --> . Name:S BKSP --> P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 34: Changing The Name Of A Telephone

    If the set has already been given a name, it appears after on the display. Press ≠ then ‘ . 221:221ˆ FIND This is the name the display shows if you do not Name:221 CHANGE change it. Press CHANGE . Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 35: Changing The Name Of A Line

    ¥ ¥ Û ß ß Ü Ý Ý Press Feature: Û Ü ß Ý ß Press Password: RETRY Change the name of a line Press ‘ . Terminals&Setsˆ Press ≠ . Linesˆ P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 36: Making Changes To Call Forward No Answer

    – twice to return to the Lines heading. End of session Making changes to Call Forward No Answer Begin the programming session ² Press Jan 1 12:00pm ¥ ¥ Û ß ß Ü Ý Ý Press Feature: Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 37 Forward delay:3 CHANGE You can press – to continue programming capabilities for this telephone, or press – four times to return to the Terminals and Sets heading. End of session P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 38: Making Changes To Call Forward On Busy

    Press ≠ . Fwd on busy. . . Press CHANGE and enter the internal number where Fwd to:None CHANGE you want the calls to be sent. In this example, the internal number is 221. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 39: Making Changes To Do Not Disturb On Busy

    Press Jan 1 12:00pm ¥ ¥ Û ß ß Ü Ý Ý Press Feature: Û Ü ß Ý ß Press Password: RETRY Change Do Not Disturb on Busy Press ≠ . Terminals&Setsˆ P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 40: What Would You Like To Do Next

    See Picking up a call ringing at Allow individuals to answer calls that are another telephone on page 52. ringing at another telephone. See Paging on page 117. Assign telephones to different zones for paging. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 41 207. See Using passwords on page Use a basic password so others can take care of programming such as changing 214. user speed dials, changing names, and changing the time and date. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 42 42 / Frequently used programming operations Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 43: Answering Calls

    71 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 44: Line Buttons

    A brief single ring A call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending You are receiving a priority call. in tone Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 45: Sorting Calls By Distinctive Ring Patterns

    DRP program. Refer to the Modular ICS 6.0 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group.

  • Page 46: Answering Calls At A Prime Telephone

    The call coming in on line 002 was intended Line002>Line157 for target line 157. Line 157 is busy, so the call has come to you. For other displays, see Common feature displays on page 247. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 47: Using A Central Answering Position (Cap) Module

    CAP module by using See Moving line buttons on page 151. Any of the buttons on your CAP module that do not select lines can be programmed to dial internal or external numbers P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 48: Monitoring Telephones With The Cap Module

    ¨ While you are on a call, do not press to end a feature you ² are using. If you do, you disconnect the call. Use instead. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 49: Hearing Aid Compatibility

    This information is more detailed than the Call Display information you can receive automatically. For external calls, you can display the name of the called-party set, telephone number, and the line name. For an internal call, you P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 50: Displaying Call Information Before Or After Answering

    If you answer before the Call Display information is available on your display, and you ² ¡ Ú Ú press , you see only the line number or line name. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 51: Displaying Call Information For A Call On Hold

    • the number of the caller • the name of the line in your system that the call is on. For each telephone, you can determine which information is displayed first. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 52: Picking Up A Call Ringing At Another Telephone

    Answering ringing telephones using Directed Pickup You can answer any telephone that is ringing in your Norstar system, except private lines. ² à ß 1. Press 2. Enter the internal number of the ringing telephone. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 53: Answering Any Ringing Telephone Using Group Pickup

    Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 54: Changing A Telephone Pickup Group

    This can happen if you are on a call to a co-worker, your co-worker dials the number of a telephone in your pickup group, and you attempt to pick up that call. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 55: Trunk Answer

    You have tried to pick up a call on someone Line denied else’s private line. The call that is ringing is on a line that is not Pickup denied in a Ringing Service. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 56: Answer Buttons

    • Enhanced • Extended. See the Modular ICS 6.0 Installer Guide for more information on programming Answer buttons. ISDN terminals cannot be assigned Answer buttons to monitor other sets, but they can be monitored. You cannot make calls using Answer buttons.

  • Page 57: Creating A Conference Call

    Tip - You can create a conference by releasing privacy on a call. See Turning Privacy on or off for a call on page 66. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 58: Disconnecting One Party

    2. Press . The second person is put on hold. You can re-establish the conference. 1. Take one call off hold. ² Ü 2. Press 3. Take the other call off hold. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 59: Putting A Conference On Hold

    Norstar system. ² à â 1. Enter the Transfer feature code When you remove yourself from a conference using the Transfer feature, and both callers are from outside your P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 60: Listening To A Call As A Group

    You hear the voice of the caller through the speaker of your set. Continue to speak to the caller through the telephone receiver. The microphone of your set is off, so the caller does not hear people in your office. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 61: Canceling Group Listening

    Handsfree is not available for M7100 or T7100 sets. Tip - Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 62: Making Calls Without Lifting The Receiver

    Changing a regular call to handsfree 1. Press the button labeled Handsfree/mute. 2. Hang up the receiver. Changing a handsfree to a regular call Lift the receiver. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 63: Using Handsfree

    Tip - In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 64: Changing Handsfree For A Telephone

    Using Handsfree/Mute on page 61 . For other displays, see Common feature displays on page 247. Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone or a Business Series Terminal. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 65: Handsfree Answerback

    3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press ‘four times. 6. Choose a setting (Yes or No) at HF answerback: using the CHANGE button. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 66: Turning Privacy On Or Off For A Call

    2. Tell the other person to press the line button and join your conversation. Only two Norstar or Business Series Terminal sets, in addition to the external caller, can take part in this kind of conference. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 67: Making A Call Private

    Pick up the receiver again or press the button labeled Handsfree/mute within one second to be reconnected to your call. Time ² ¡ â Ü Use this feature to display the current date and time while you are on a call. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 68 68 / Answering calls Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 69: Making Calls

    This prompt remains on your display as long 95551234 TRANSFER as you are on a call you have dialed. To transfer the call, press TRANSFER P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 70: Do Not Disturb

    Either you have no prime line or your prime No line selected line is busy. Select a line manually before dialing. You have entered the number of a telephone Not in service that is not in service. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 71: Choosing A Line Using A Line Button

    ³ calls. Each set can be assigned two lines. You can press to switch between two calls, one active and one on hold. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 72: Line Pools

    If you have a free internal line, you can make a call using a line pool without entering the feature code first. 1. Select an internal line (intercom). 2. Dial the line pool access code. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 73: Programming A Memory Button With A Line Pool Feature Code

    To change how how you dial your calls, use this feature: ² ¥ ¡ Û 1. Press £ 2. Press or NEXT until the dialing mode you want appears. ³ 3. Press or OK to select the displayed dialing mode. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 74: Using Standard Dial

    You must, however, select the correct type of line (external or internal) for the type of number you have entered. See the Tip on the next page. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 75: When The Internal Number You Have Called Is Busy

    A person who receives a priority call while on another call has eight seconds to accept or block the call. For information on blocking calls see Stopping calls from ringing at your telephone: Do Not Disturb (DND) on page 192. If the person P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 76: Giving A Telephone The Ability To Make Priority Calls

    Please wait to decide whether to accept or reject your priority call. The telephone you are calling has already Priority denied received a priority call or is unable to receive priority calls. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 77: Using Ring Again

    1. Press before you hang up. Using Ring Again cancels any previous Ring Again requests at your telephone. Canceling Ring Again ² £ Û 1. Press to cancel a Ring Again request. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 78: Ring Again

    Ring Again? Press to use Ring Again. Press if you EXIT prefer to send a message. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 79: Time Savers For Making Calls

    2. Choose a button and then enter the number as if you were dialing it. When programming Autodial you can use: • Last Number Redial • Saved Number Redial • destination codes — choose ∆ as the line • host system signalling P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 80: Choosing A Line For Autodial

    The memory allotted to autodial numbers in Autodial full your Norstar system is full. While programming external Autodial, you Button erased ³ erased the button by pressing before entering any digits. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 81: Using Last Number Redial

    If you have a programmed Last Number Redial button, ² ¥ â you can use Button Inquiry ( ) , then press the £ Last Number Redial button followed by ) to check the last number before you dial it. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 82: Preventing A Telephone From Using Last Number Redial

    You have not dialed an external telephone No last number number since the last power interruption or system reset. Tip - You can copy a number onto an autodial button using Last Number Redial. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 83: Using Speed Dial

    System Speed Dial. They differ only in how you program them. ² â 1. Press to quickly dial external telephone numbers that have been programmed onto speed dial codes. 2. Enter the appropriate three-digit speed dial code. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 84: Changing And Adding System Speed Dials

    ³ normally. When you are finished, press You have entered a code outside the code Invalid code range (001-255 for system, 256-279 for personal). Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 85: Using Saved Number Redial

    Number Redial, not one number for each line. Tip - You can copy a number onto an autodial button using Saved Number Redial. Saved Number Redial records a maximum of 24 digits. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 86: Dialing A Saved Number

    5. Press ‘ three times. The display shows Restrictions. 6. Press ≠ twice. 7. Press ‘ twice. The display shows Allow saved no:. 8. Press CHANGE to choose Y (Yes) or N (No). Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 87 You have tried to save the number of an No number saved incoming call. You can only save numbers that you have dialed yourself. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 88 88 / Time savers for making calls Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 89: Handling Many Calls At Once

    Press the line button of the caller you want to speak to. Your current caller is put on hold automatically. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 90: Listening On Hold

    Displays You have placed one or more calls on hold. On hold: LINENAM The name of the line that has been held the longest is displayed. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 91: Using Call Queuing

    If you have more than one call ringing at your telephone, use this feature code to choose the call that has the highest priority. Call Queuing answers incoming external calls before callback, camped, and transferred calls. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 92 92 / Handling many calls at once Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 93: Transferring Calls

    You cannot use the Line Pool feature code to access a line pool for a transfer. To use a line pool, use a programmed line pool button, or press the key labelled Intercom and enter a line pool access code. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 94: Transferring External Calls

    In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 95: Canceling A Transfer

    221, you decide to transfer the call to someone else. The telephone to which you are trying to Not in service CANCL RETRY transfer a call is out of service. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 96: Using Camp-On

    If there is no line button available, you receive a message on the display and hear Camp tones. Each set can handle only one camped call at a time. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 97 The line that the camped call is on is in use Release a call or that line does not appear at your telephone. Release the line or release an internal line. Common feature displays For other displays, see on page 247. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 98: Parking A Call

    The highest call number, which is made up of the Call Park prefix followed by 25, is used only by T7100/M7100 telephones, analog telephones, or devices connected to the system using an analog terminal adapter (ATA) or an Analog Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 99 ² ß â PAGE EXIT ) or press PAGE to announce the call and its retrieval code. All available retrieval codes are in use. Parking full Transfer the call or take a message instead. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 100: Using System-Wide Call Appearance (Swca)

    SWCA code, if there are no assigned SWCA user keys on the telephone. Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 101: Incoming Calls

    SWCA button to transfer the call manually to a SWCA key. In this case, when you transfer the call, the call parks on the line, and the line the call came in on is released. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 102 Line 1 Line 1 Line 1 Line 2 Line 2 Line 2 SWCA1 SWCA1 SWCA1 SWCA4 SWCA2 SWCA2 SWCA2 SWCA5 SWCA3 SWCA3 SWCA3 SWCA6 Intercom Intercom Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 103: Outgoing Calls

    When a SWCA key becomes free, you can take the call off hold and press the free SWCA key so the call has a group-wide appearance. These principles also apply to outgoing calls. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 104: Using Callback

    Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 105: Forwarding Your Calls

    Groups see Programming Hunt Groups on page 161. If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 106: Overriding Call Forward

    Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see Programming Hunt Groups on page 161. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 107: Changing The Delay Before A Call Is Forwarded

    Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see Programming Hunt Groups on page 161. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 108: Dnd On Busy

    Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see Programming Hunt Groups on page 161. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 109: Call Forward And Voice Mail

    If both features are active on a set, incoming external calls on redirected lines are routed to the specified Selective Line Redirection (SLR) external destination. Incoming internal calls are forwarded to the specified Call Forward destination. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 110: Turning On Line Redirection

    The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 111: Canceling Line Redirection

    3. Press ≠ and enter the internal number of the telephone you want to program. 4. Press ≠ twice. 5. Press “ four times. The display reads Allow redirect:. 6. Press CHANGE to select Y (Yes) or N (No). P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 112: Turning The Redirect Ring For A Telephone On Or Off

    Enter a line pool code or a destination code. ¥ Press or ADD to begin redirection. Press Line Redirection £ QUIT REMOVE or REMOVE to cancel a previous redirection. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 113: Outgoing Line

    Press ALL to cancel redirection for all ³ your lines. To end, press Continue to press the lines that are no longer Select line(s) ³ to be redirected. Press or OK when you are finished. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 114: How Line Redirection Is Different From Call Forward

    If these calls are long distance, you end up paying charges. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 115: Centralized Voice Mail And Auto Attendant

    # key at the end of the sequence. The subsequent voice prompts will be the same ones that the users encounter when they dial into a system from a remote site. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 116 116 / Forwarding your calls Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 117: Communicating In The Office

    Page zone 0 is all zones. ² ß Ú Internal and zone (0 to 6) ² ß Û External (code 2 has no zones) ² ß Ü Combined and zone (0 to 6) P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 118: Activating And Deactivating The Ability To

    ² ¥ ¥ Û ß ß Ü Ý Ý 1. Press Û Ü ß Ý ß 2. Press (the default System Coordinator password). 3. Press ≠ and enter the internal number of the telephone you want to program. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 119 Press ¨ when you are finished. A page is already being made in the page Paging busy zone you have requested. For other displays, see Common feature displays on page 247. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 120: Using Page With External Paging Equipment

    (CAP), you can send up to 30 messages. Only the designated direct-dial telephone for an analog telephone connected to an Analog Station Module (ASM) can Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 121: Canceling A Message You Have Sent

    For more information on the Message Reply Enhancement feature, see the Norstar Modular ICS 6.0 Installer Guide. ² Ú 1. Press 2.

  • Page 122: Viewing Your Messages

    If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 123: Replying To A Message Using An Analog Telephone Connected To An Asm

    ) . For external messages, users must call back the external voice mail center to retrieve their messages. When doing so, the message waiting indicator on the analog telephone is turned off automatically. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 124: Removing Items From Your Message List

    Analog Station Module £ ß Þ Press ˚ to invoke the Cancel Message Waiting feature. On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 125: Viewing Messages You Have Sent

    Press SHOW to review messages you have sent. Press ADD to send a new message. Enter the internal number of the telephone Message to: to which you want to send a message. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 126: Using Voice Call

    For more information on Hunt Groups see Programming Hunt Groups on page 161. For more information on Answer buttons see Answer buttons on page 56. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 127: Muting Voice Call Tones

    Use this feature to prevent voice calls to your set. The result is that Voice calls ring like regular internal calls. Your other calls proceed normally. Canceling Voice Call Deny ² £ ¡ ¡ Press P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 128 Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. The line is open for you to speak. Voice call Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 129: Tracking Your Incoming Calls

    • track patterns for your callers, for example, volume of calls and geographical location of calls • record caller information quickly and accurately • build a personal telephone directory from log items P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 130: Call Log Options

    • record only selected calls of your choice, rather than relying on the automatic Call Log • quickly record caller information before a caller hangs up Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 131: Enabling And Disabling Autobumping

    Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Ã Viewing a Call Log item Press or MORE to view the information for a call log item. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 132: Erasing Log Items

    4. Dial any extra digits required. 5. Press an external line or line pool button. 6. Lift the receiver. (This is not necessary if Handsfree is programmed at your telephone.) The displayed number is dialed. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 133: Creating A Password To Your Call Log

    2. Enter your old password. The display reads New passwrd:. 3. Enter your new four-digit password. The display reads Repeat New:. 4. Re-enter your password. The display reads Password changed, which confirms that your password has been changed. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 134: Deleting An Assigned Password

    11 digits. Press or MORE to display additional information about the call. One or more log entries have been deleted Call(s) bumped by the Autobumping feature while you are looking at the Call Log. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 135 The resume item has been removed No resume item because of Autobumping, repeat call update, or log reallocation while you are looking at the Call Log. For other displays, see Common feature displays on page 247. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 136: Using External Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 137: Customizing Your Telephone

    SHOW for additional information. Press the button you want to check. Press Press a button ² EXIT or EXIT when you are finished. For other displays, see Common feature displays on page 247. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 138: Changing The Set Display Contrast

    Startup. English is the default first language. Refer to the Modular ICS 6.0 Installer Guide for a list of languages supported by each profile. Check the programming guide to determine which Profile was assigned to your system.

  • Page 139: Programming A Feature Code Onto A Memory Button

    The programmed line pool button accesses a specific line pool, not the line pool feature. Erasing a feature button ² ¥ Ú 1. Press 2. Press the feature button. ³ 3. Press or OK to erase the button. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 140: Feature Code

    Enter the number you want to program and Program and OK ³ QUIT press OK . To erase the button, just press or OK . For other displays, see Common feature displays on page 247. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 141: Labeling Your Set

    CD or it can be downloaded from http://www.nortelnetworks.com (Choose: Customer Support/Software Distribution, under Product Selection choose Desktop Assistant). Business Series Terminal T7316 button label locations Button labels T7316 P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 142: Norstar Button Caps

    Norstar M-series telephones are shipped from the factory with the button caps in place for the Square template. Please consult your customer service representative to determine the type of template programmed into your system before applying button assignments. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 143: T7316 Business Series Terminal Button Defaults

    Button 23 ∫Set 227 Button 31 ∫Set 231 Button 25 ∫Set 228 Button 33 ∫Set 232 Button 27 ∫Set 229 Button 24 ∫Set 239 Button 29 ∫Set 230 Button 26 ∫Set 240 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 144 02 † 07 µ 02 † 07 µ 03 ∫Call Fwd 08 ≈ 03 ∫Call Fwd 08 ≈ 04 œ 09 ∆ 04 œ 09 ∆ 05 π 10 ∆ 05 ˚ 10 ∆ Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 145: M7310 Telephone Button Defaults

    ∫Set 224 ∫Set 228 ∫Set 232 button for itself, is blank. * These settings are produced using the shift key, located beside the upper set of buttons. Shift key P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 146 Centrex template DID template 01 ∫Line<xx> ç 01 ∫Line<xx> ç 02 † µ 02 † µ ∫Call Fwd ≈ ∫Call Fwd ≈ œ ∆ œ ∆ 05 ˚ ∆ 05 π ∆ Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 147: M7324 Telephone Button Defaults

    18 † 19 ∂ 07 19 ∂ 20 œ 08 20 œ 21 ≈ 09 21 ≈ 22 π 10 22 π 23 ∆ 11 23 ∆ 24 ∆ 12 24 ∆ P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 148: M7208 And T7208 Button Defaults

    M7208 button set Square template T7208 button set 01 ∫Line 1 02 ∫Line 2 03 µ 04 π 05 ç 06 ß 07 ∆ 08 ∆ Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 149: M7100 And T7100 Button Defaults

    The Handsfree/Mute feature appears on the bottom right-hand button or the M7310 set and the bottom button on the M7208 telephone, moving the Intercom button(s) up one position. On P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 150 12 to an M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. Line buttons have priority over feature access buttons but not Handsfree/Mute, Intercom, or answer buttons. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 151: Moving Line Buttons

    The button you are trying to move is not a Press a line line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 152: Changing The Type Of Ring

    . The current time and date appears on the top line of the display. ² ß Þ 2. Press MSG or to see your messages, or press ² ¡ Ú Û CALLS or to see your calls. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 153: Restoring The Messages And Calls Indication

    Customizing your telephone / 153 Restoring the messages and calls indication ² £ ¡ â ß Press P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 154 154 / Customizing your telephone Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 155: User Preferences

    2. Press ≠ when you see the telephone you want to change. The display reads the model number of the telephone at the extension. The display shows Connect set if no telephone is P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 156: Changing Button Programming

    Press ‘ to move through all the buttons on the telephone.Refer to Default button assignments on page 142 for button number mapping for each type of Business Series Terminal and Norstar series telephones. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 157: Changing User Speed Dial

    2. Press ‘ to see the first speed dial code (256). 3. Press ‘ to move through all the speed dial codes. 4. Press ≠ to find the code you want to change. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 158: Changing Call Log Options

    2. Press CHANGE until you see the option you want to use. Descriptions for dialing options are found on the Telephone Feature Card, or see Changing how you dial your calls on page 73. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 159: Changing The Language Used On The Display

    Press ‘ to begin looking at what’s on each button. A line appears on the button. You cannot B01:L06:Line 001 FIND store a feature or number on it. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 160 CLR . The button is occupied by the Handsfree B10:Handsfree FIND feature. You cannot store a feature or number on it. For other displays, see Common feature displays on page 247. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 161: Programming Hunt Groups

    Hunt Group feature. When upgrading from a pre-Modular ICS 4.0 system to a Modular ICS 6.0 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups. You must go in and program them to the new feature.

  • Page 162: Voice Call

    Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection • Page Zones • Voice Call Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 163: Adding Or Removing Members From A Group

    9. Press ≠. The display shows the group members. 10. Press ADD to add a member or press REMOVE to remove a member from the group. ¨ 11. Press to exit or ‘ to continue programming. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 164: Moving Members Of A Group

    Hunt Group. The display shows the member number followed by an arrow. 11. Enter the new position number for the extension. ¨ 12. Press to exit or ‘ to continue programming. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 165: Assigning Or Unassigning Lines To A Group

    12. Press CHANGE to program the line as Unassigned or Assigned. *HGnn* means the line is assigned to another Hunt Group. ¨ 13. Press to exit or ‘ to continue programming. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 166: Assigning A Distinctive Ring Pattern To A Hunt Group

    8. Press CHANGE to toggle to the ring pattern number you want to assign to the Hunt group line. (None, 2, 3, 4) ¨ 9. Press to exit or ‘ to continue programming. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 167: Setting The Distribution Mode

    If all lines are busy, the call is routed according to whatever has been set for the busy line setting. Refer to ‘Programming busy line setting’ on pa ge169. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 168: Setting The Hunt Delay

    ² ¥ ¥ Û ß ß Ü Ý Ý 2. Press (CONFIG). The display shows Password:. Û Ü ß Ý ß 3. Press (ADMIN). The display shows Terminals&Sets. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 169: Programming Busy Line Setting

    Queue—the call stays in the system for a period of time. • Within this period of time, the call is presented to an member if one becomes available. When the time-out occurs, the call is presented to an overflow position. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 170: Programming The Queue Time-Out

    ² ¥ ¥ Û ß ß Ü Ý Ý 2. Press (CONFIG). The display shows Password:. Û Ü ß Ý ß 3. Press (ADMIN). The display shows Terminals&Sets. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 171: Programming The Overflow Set

    Password:. Û Ü ß Ý ß 3. Press (ADMIN). The display shows Terminals&Sets. 4. Press ‘ until the display shows System prgrming. 5. Press ≠. The display shows Hunt groups. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 172: Setting The Name

    6. Press ≠. The display shows Show group. 7. Enter the Hunt Group number you want to program (1-30). 8. Press ≠. The display shows Member DNs:. 9. Press ‘ until the display shows Name:. 10. Press CHANGE. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 173 Programming Hunt Groups / 173 11. Use the dialpad to enter the name of the Hunt Group. 12. Press ‘ to store the name. ¨ 13. Press to exit or ‘ to continue programming. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 174 174 / Programming Hunt Groups Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 175: Using The Hospitality Features

    Change this password frequently, to maintain security. 1. Place the appropriate programming overlay on the set you are using to do programming. ² ¥ ¥ Û ß ß Ü Ý Ý 2. Press (CONFIG). The display shows Password:. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 176 4. Press ‘ until the display shows Hospitality. 1. Press ≠. 2. Press ‘ 3. Cond pswd:None displays. 4. Press CHANGE. 5. New pswd: displays 6. Enter a new password, then press OK. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 177: Room/Desk Information

    7. Enter a room set number or press LIST and press ‘ until you find the DN of the set you want to assign to a room. 8. Press ≠. Room #:None displays. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 178 7. Press CHANGE and enter the filter that defines the restrictions for your hospitality system. The Restriction Filters section in the Modular ICS 6.0 Installer Guide describes how to set up filters. 8. Repeat steps 2 and 3 for the other room occupancy states.
  • Page 179 If the number is less than 13, the display shows AM. Press CHANGE to select PM, if required. Press OK to accept. 8. Press ≠. Minutes: 00 displays. 9. Press CHANGE and enter the minutes (00 to 59). P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 180: Using The Room/Set Programming

    You can use this feature on a room set or administration set to: • set the room state to service done (Srvc done) • set the room state to Needs service (Needs srvc) • query the state of the room Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 181 The set displays rrrrr:Vacant. 4. To update the condition, press CHANGE and select the required status. To query the condition of other rooms, press the FIND or NEXT displays keys. ¨ 5. Press to exit. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 182: Programming The Alarm Feature

    13. Press CHANGE to choose either 12hr or 24hr. 14. Press ‘. Expired alarms displays. 15. Press ≠. Notify set:None displays. 16. Press CHANGE to enter a set DN to be notified. 17. Press ‘. Use tone: N displays. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 183: Using The Administration Set To Control Alarms

    If you want to change the time, enter a new four-digit alarm time. If the clock uses a 24-hour format, enter an hour between 00 and 23, and minutes between 00 and 59. The set displays: Alarm ON hh:mm P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 184: Using The Alarm

    00 and 23, and minutes between 00 and 59. A tone sounds. If the clock uses a 12-hour format, enter the time, then ¥ £ press to select am or to select pm. A tone sounds. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 185: Canceling An Alarm

    Refer to Service times on page 179. If the user is on a call when the alarm sounds, they can press any button except which would release the call instead. ¨ , P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 186 186 / Using the Hospitality features Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 187: Telephone Features

    Installing Business Series Terminals If you are connecting a Business Series Terminal for the first time, refer to the following illustrations as a guide. Installing the Business Series Terminal connections Installing to a desk jack P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 188 Use the screw that came with your keystation. Connect cords to the keystation, refer to cord connections Mount the keystation onto the screws and slide it down. Connect line cord to wall jack. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 189: Installing Norstar Telephones

    If you are connecting a Norstar telephone for the first time, refer to the following illustrations as a guide. Installing a Norstar telephone Connect to jack wired from distribution block Connect to receiver P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 190 190 / Telephone features Mounting a Norstar telephone on the wall Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 191: Naming A Telephone Or A Line

    Norstar jack to another without losing any of its custom programming. If you want to replace a telephone and cancel the programming, ensure that the relocation setting is off. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 192: Stopping Calls From Ringing At Your Telephone: Do Not Disturb (Dnd)

    Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time. Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 193: Using Background Music

    Turning Background Music off The music stops automatically if you make or answer a call. ² £ ¡ ß Or press t o turn it off. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 194 194 / Telephone features Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 195: Isdn Pri And Bri

    PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your Norstar set has been configured. Outgoing calls are made from the intercom buttons. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 196: Isdn Pri Features

    Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 197: Name And Number Blocking For Pri

    Emergency 911 Dialing Modular ICS 6.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network.

  • Page 198: Call By Call Service Selection For Pri

    A toll-free number is assigned to allow for reversed billing. Consult your customer service representative to determine whether or not this feature is compatible with your provider. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 199: Dialing Plan And Pri

    Installer Guide for more details about dialing plans. Consult your customer service representative to determine how your dialing plan is configured. ISDN BRI Modular ICS 6.0 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: •...

  • Page 200: Line Access From An Isdn Terminal

    ISDN terminals do not have line keys or intercom keys as do Norstar telephones and Business Series Terminals. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 201: Isdn Bri Features

    • receiving redirected name • sending connected name • sending calling party name Consult your customer service representative to determine whether or not this feature is compatible with your service provider. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 202: Name And Number Blocking For Bri

    3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 203: Canceling Call Forward

    Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dialpad. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 204: Mcid

    This feature is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 205: Isdn Bri Terminals

    File transfer The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 206: Telecommuting

    Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 207: Using System Features

    For instance, all incoming external calls can ring at a security telephone during the night. Or calls to one attendant can ring at another telephone during lunch. It does not suppress your normal ringing assignment. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 208: Changing The Lines Used By Outgoing Calls

    See Getting started with Norstar on page 13 for more information. ² ¥ ¥ Û ß ß Ü Ý Ý 1. Press Û Ü ß Ý ß 2. Press (the default System Coordinator password). 3. Press ‘ twice. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 209: An Example Of How To Turn On A Service Manually

    See Getting started with Norstar on page 13 for more information. ² ¥ ¥ Û ß ß Ü Ý Ý 1. Press Û Ü ß Ý ß 2. Press (the default System Coordinator password). 3. Press ‘ twice. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 210: Turning Services On And Off Using Feature Codes

    Turns off Routing service. To turn a Service on: 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 211: Viewing The Active Services On A Two-Line Display

    1. Press LIST. The display shows the first active Service and the schedule that is in use. 2. If there are several active Services, press NEXT to see them all. 3. Press EXIT to exit the feature. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 212: Viewing The Active Services On A One-Line Display

    QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect. You have entered the Show Services No services ON feature code and there is no active Service. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 213 Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 214: Using Passwords

    This allows you to delegate some of the duties of being a system coordinator to someone else without allowing access to sensitive programming. õ  ê é ‚ The default Basic password is Û Û à Ý Û Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 215: Registration Password

    Û Ü ß Ý ß 2. Press (the default System Coordinator password). 3. Press ‘ four times. 4. Press ≠ at Passwords. 5. Press ‘ until you see Progrming pswds ˆ. 6. Press ≠. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 216: Clearing A Call Log Password

    5. Press ‘ until the display reads Call log pswds. 6. Press ≠ and enter the internal telephone number of the telephone where you want to clear the Call Log password. 7. Press ≠, then press CLR to clear the password. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 217: Hospitality Password

    Change this password frequently, to maintain security. Hospitality 1. Press ≠. 2. Press ‘ 3. Cond pswd:None displays. 4. Press CHANGE. 5. New pswd: displays 6. Enter a new password, then press OK. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 218: Using Special Telephones

    See Getting started with Norstar on page 13 for more information. ² ¥ ¥ Û ß ß Ü Ý Ý 1. Press Û Ü ß Ý ß 2. Press (the default System Coordinator password). 3. Press ≠ at Terminals&Sets. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 219: Hotline

    Bypassing a Hotline Press a line button, or use the Pre-Dial or Automatic Dial feature before you pick up the receiver or press the button marked Handsfree/Mute on a hotline telephone. See the P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 220: Making A Telephone A Hotline Telephone

    • Internl assigns an internal number. • External assigns an external number. If you select an external number, you can select the line on which the call is made: • the prime line Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 221: Control Telephone

    • programming user speed dial numbers • using Voice Call Deny • programming feature buttons • saving a number with Saved Number Redial • moving line buttons • changing the display language P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 222: Changing Set Lock Programming For A Telephone

    8. Use CHANGE to select one of the three options: None, Partial and Full. Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Norstar. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 223: Turning The Auxiliary Ringer For A Telephone On Or Off

    (known as end-to-end signaling). These features either send a special signal to the host system or allow you to program delays required by host systems in external autodial or speed dial sequences. Link ² à Ú P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 224: Preventing A Telephone From Using Link

    8. Press CHANGE to choose Y (Yes) or N (No). Tip - If your Norstar system is connected to a private branch exchange (PBX), program Link onto a memory button for one- touch access. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 225: Pause

    You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter (ATA) in another area of your office, or external lines to access devices outside the Norstar system. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 226: Programmed Release

    Press the autodial button once to dial the company number. When you hear the automated attendant, press the autodial button again to dial the internal number. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 227: Wait For Dial Tone

    Tone dialing allows your Norstar telephone communicate with devices and services that respond to tone signals, such as automatic switchboards, and fax or answering machines. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 228: Using Your Norstar System From An External Location

    Tip - If the loop start line used for remote access is not supervised, auto-answer does not function and the caller hears ringing instead of a stuttered tone or the system dial tone. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 229: Controlling Access To Your Norstar System

    To change the restrictions for the line, the user can enter their Class of Service (COS) password when the system answers with DISA, or can dial the DISA internal number and enter their Class of Service password. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 230: Maintaining Security

    Even if you are calling from a Norstar ¥ ² system, press instead of In certain situations, you may experience lower volume levels when using Norstar remotely. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 231: Tones

    • Dialed a number in the Norstar system which does not exist. Your call is disconnected after five seconds. Stuttered dial tone Enter your COS password. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 232: Using Class Of Service (Cos) Passwords

    To change the restriction filters on a line or telephone: ² ß ¡ 1. Press 2. Enter your six-digit COS password. COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 233 228. Displays (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not Invalid Password programmed into your system. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 234 234 / Using System features Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 235: General System Features

    ² ¥ ¥ ñ é ö ä 1. Press 2. Enter the number of the line whose programming you want to review. 3. Use BACK, SHOW and NEXT to navigate through the settings. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 236: Pulse Or Tone Dialing

    Hunt Groups are a group of Norstar sets that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people. For more information about Hunt Groups see Programming Hunt Groups on page 161. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 237: Internal Numbers

    You may be able to answer a call on a line that does not appear or ring at your telephone. To pick up such a call, use Call Pickup, Call Park, or Trunk Answer. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 238: Target Line

    (or pool) of external lines. You can access such lines by pressing an intercom button and entering a line pool access code or by pressing a memory button programmed with the line pool feature code and a line pool access code. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 239: Overflow Call Routing

    • Where other telephones require you to select a line button ³ to take a call off hold, you press o n the these sets. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 240: Memory Buttons

    Other display buttons, such as OK and SHOW, perform essential functions. For a one-line display telephone, use the following buttons instead of these display buttons. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 241: Prime Line

    Volume bar à The volume bar controls the volume of the receiver, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar to adjust the volume. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 242 242 / General System features Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 243: Troubleshooting

    If you suspect something is wrong with a button, the speaker, the displays, or some other part of the telephone hardware, you can do a quick test to see which part of the telephone is broken. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 244: Testing The Telephone Display

    CAP modules that are attached to the telephone should be completely lit. You lose any information that was showing on the BLF before the test started. Pressing any button ends the test. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 245: Testing The Telephone Buttons

    You should hear dial tone through the headset. The volume is reset to a default level during the test. 3. Pressing any button ends the test. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 246: Testing The Telephone Speaker

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 247: Common Feature Displays

    Answer button for telephone 221 and an internal call from 239 is ringing on 221. You are connected to an internal call. TRANSFER Press TRANSFER to transfer the call. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 248 The call is returned to your telephone. No one answered the call you parked. The Parked call CALLBACK call has come back to you. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 249 Release the call or calls, before using the feature. The line is in use. Make the call using Line in use normal methods or wait until the line is free. P0992640 03 Modular ICS 6.0 System Coordinator Guide...

  • Page 250: No Free Lines

    Invalid number or an invalid destination code. You have selected a line that is private to Line denied another telephone. The destination you have chosen for line Restricted call redirection is restricted. Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 251: Glossary

    ² ¡ Ú Þ Autobumping: A feature that determines what the system does with new Call Log items when your Call Log is full. When Autobumping is on, a new log entry P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 252 Feature Call Forward No Answer: A feature settings in Sys prgrmmng . that forwards all calls arriving at your telephone to another designated telephone in your Norstar system after a Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 253 To answer a camped call, use Call Queuing or select a line if the camped call appears on your telephone. Priority is given to queued P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 254 Norstar system. using the dialpad. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 255 Automatic and number that is assigned to the Pre-Dial modes are available only when DISA DN, the caller hears stuttered dial you dial on-hook. tone and must enter a Class of Service P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 256 A line on your system dual tone multifrequency: Two telephone used for making calls to distinct telephone signaling tones used destinations outside the Norstar system. for dialing. external music source: See Music source. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 257 Hold button: Group Listen call. This button is used to suspend calls so that the person using the telephone can perform another task without disconnecting the caller. Hook Switch Flash: See Link time. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 258 (with 32 system telephones and up to 48 external lines), or with the addition of Trunk Modules (TM) that supports more external lines, or Station Modules (SM) that support more system telephones. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 259 The system may be set up to give a brief buttons, 10 programmable memory ring when a call comes in on a redirected buttons with indicators, and 12 dual line, under Capabilities in memory programmable buttons without Terminals&Sets programming. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 260 You can make page and Background Music features. A announcements over the telephone music source is not part of the Norstar speakers and/or external speakers. system and must be supplied by the customer. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 261 Capabilities in Terminals&Sets PBX: private branch exchange. programming. ² à Þ Pickup Group: A telephone can be placed into one of nine call pickup groups. A call ringing at P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 262 On hold: LINENAM when a call individual telephone and line settings. has been on hold for a programmable period of time. This period is the Remind delay. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 263 Routing service: A programming Service passwords. The Norstar system can handle up to 100 restriction filters. section that allows outgoing calls to be directed automatically based on the numbers a caller dials. For Norstar P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 264 Norstar set: A telephone. system through programming and for helping co-workers use the Norstar Set Copy: A programming section system. that allows you to copy programmable settings from one telephone to another Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 265 System ID: The System ID (or System an incoming trunk. They are referred to Security number) can be accessed on by line numbers in the same way as any programming telephone display by physical lines. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 266 Trunk: The physical connection between the Norstar system and the outside world using either the public telephone system or a private network. Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 267 ( ‡ dial. The Wait for dial tone symbol uses two of the 24 spaces in a dialing sequence. This feature requires a Services or Combo Cartridge. wireless: See Companion. P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 268 268 / Glossary Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 269: Index

    Ringing Service canceling (#85) 192 turning off (#871) 210 turning on (85) 75 turning on (871) 210 Exclusive Hold (79) 90 Routing Service Feature Button, programming (*3) turning off (#873) 210 Group Listening P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 270 197 removing a message 124 replying to a message 123 sending messages 120 setting room, Hospitality 181 access turn off alarm 185 change COS password 232 using wake-up alarms 184 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 271 179 attendant answer button 57 BKSP 241 Auto Call information (see Caller ID set) blocking auto-answer, using COS password 232 calls, see Do Not Disturb and DND autobumping, enable/disable 131 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 272 T7316 Business Series Terminal 143 PRI 198 Button erased 80 Private calls, DID and DOD 198 Button Inquiry 137 Public calls, DID and DOD 198 buttons see also CbC 198 Answer button 56 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 273 129 using 129 external call transfer 94 viewing 131 forwarding to internal set 105 Call Park forwarding to voice mail 109 description 98 from within Call Log 132 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 274 Do Not Disturb 192 Class of Service group listening 61 changing 232 Hospitality alarm 185 managing passwords 232 Line Redirection 111 using a password 232 pending alarm 183 clear button caps 142 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 275 CAP 47 host system signals 223 customizing your telephone modes 73 adjusting ring volume 152 options 158 Button Inquiry 137 pre-dial 74 changing ring type 152 saved number 86 contrast adjustment 138 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 276 DISA, COS password 229 using 192 disable autobumping 131 Do not disturb 70 disconnect Do Not Disturb on Busy, see also DND on from conference 59 busy 108 releasing a call, accidentally 67 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 277 39 line pool 221 external autodial 79 transferring 94 group pickup 53 using Link 223 Handsfree 64 using Programmed Release 226 handsfree answer back 65 external line Hospitality alarm 182 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 278 User Preferences 155 Camp-on 96 file transfer using ISDN 205 changing ring type 152 filters, Hospitality room states 180 Class of Service password 232 FIND 157 Conference Calls 57 first display, changing 51 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 279 62 using room set 181 muting the set 62 using room/set programming 180 preventing echo 63 using the alarm 184 programming 64 hospitality talking in turn 63 password 217 using 63 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 280 Hunt Group 56 ISDN) Rotary mode 167 Intercom 112 Sequential mode 167 Intercom # 81 setting the name 172 intercom button simultaneous ring 167 answer button calls 57 temporarily leaving group 193 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 281 228 Call Forward 202 replying to messages 122 calling the call forward number 203 retrieving a parked call 98 cancel Call Forward 203 speed dial 32 no ONN 197 target line 238 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 282 223 memory buttons 240 program on memory button 224 viewing line profile 235 LIST 157 viewing set profile 235 listening 61 maintaining security 230 listening on hold 90 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 283 120 BRI 202 sending, using the display 120 PRI 197 viewing 122 see also ONN 197 Messages & Calls 126 needs service, Hospitality 180 microphone Network Call Diversion 204 muting 62 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 284 On another call 71 clearing Call Log 216 On hold 90 one button dialing (see Autodial) cond pswd 217 one-line display description of menu 22 7100 and 7208 sets 240 desk 175 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 285 207 administration programming 14 administration set 15 2-way DID 197 alarm feature, Hospitality 182 Call by Call 198 alarms 183 Dialing Plan 199 auxiliary ringer 222 DID 195 Basic password 14 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 286 14 QUIT 241 programmed release 226 programming indicatorª 19 programming indicatorº 19 – programming map 22 recording alarm codes 243 programming overlay 19 recording changes 14 queue timeout 170 redial Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 287 Hunt Group delay 168 digital phone 122 room reporting alarm codes 243 setting condition 180 using room programming 180 Restr’n 212 room information, programming 177 Restricted call 71 restricting room set P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 288 222 – control telephone 210 using 221 overflow routing 239 Set locked 247 routing service 208 set profile, viewing 235 turn off 211 SHOW 241 turn on manually 209 Show set 34 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 289 16 no free call keys 103 button defaults 143 using 100 memory buttons 240 system access, changing programming overlay 20 passwords 214 viewing line profile 235 system code, system speed dial 31 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 290 220 control set 210 stop ringing using DND 192 default button assingment 142 system speed dial 31 – denying voice call 127 testing 243 dialpad buttons 17 turn off music 193 Modular ICS 6.0 System Coordinator Guide P0992640 03...
  • Page 291 127 password 155 top-level menus 22 subheadings 156 tracking incoming calls, Call Log 129 user call log options 158 transfer user programming 14 calls, monitoring 104 user speed dial cancelling 95 P0992640 03 Modular ICS 6.0 System Coordinator Guide...
  • Page 292 Voice call 128 Voice Call Deny, set lock 221 voice mail accessing your Norstar system 136 using Call Forward 109 voice message center, viewing messages volume bar, description 241 button 18 set control 241 Modular ICS 6.0 System Coordinator Guide P0992640 03...

  • Page 293: Backup Programming Overlays

    Backup programming overlays Business Series Terminals Programming Overlay Heading Show Back Next P0914001 01 Norstar Programming Overlay Heading Show Back Next...
  • Page 294 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la contra tapa.

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