Nortel ICS 7.1 Manuals

Manuals and User Guides for Nortel ICS 7.1. We have 1 Nortel ICS 7.1 manual available for free PDF download: Coordinator Manual

Nortel ICS 7.1 Coordinator Manual (294 pages)

Brand: Nortel | Category: Telephone System | Size: 2.4 MB

Table of Contents
3
Getting Started with Norstar
13
Using this Guide
13
Emergency 911 Dialing
13
Understanding Programming
14
Before You Start
15
What You Need to Do Programming
15
Using Buttons
16
Using the Buttons under the Display
19
The Programming Overlay
19
A Map for Using Programming
21
Starting and Ending a Session
24
Ending a Session
25
Frequently Used Programming Operations
27
Changing the Display Time & Date
27
Adding or Changing a System Speed Dial
29
Program a Name for a Speed Dial
31
Changing the Name of a Telephone
32
Changing the Name of a Line
33
Making Changes to Call Forward no Answer
35
Making Changes to Call Forward on Busy
37
Making Changes to Do Not Disturb on Busy
38
What Would You Like to Do Next
39
Answering Calls
41
Answering Calls in Hunt Groups
41
Answering an Incoming Call
41
Line Buttons
42
Rings You May Hear
43
Sorting Calls by Distinctive Ring Patterns
44
Answering Calls at a Prime Telephone
45
Expanding Telephone Capacity
46
Using a 7316E+KIM as a Central Answering Position
46
Release Button
51
Hearing Aid Compatibility
51
Viewing Information about a Call on the Display
51
Using Call Information for a Particular Call
52
Displaying Call Information before or after Answering
53
Displaying Call Information for a Call on Hold
53
Making Call Display Information Appear Automatically
54
Changing Which Information Is Shown First about a Call
55
Picking up a Call Ringing at Another Telephone
56
Answering Ringing Telephones Using Directed Pickup
56
Answering any Ringing Telephone Using Group Pickup
57
Changing a Telephone Pickup Group
58
Trunk Answer
59
Answering a Call Using Trunk Answer
59
Answer Dns and Answer Keys
60
Creating a Conference Call
61
Disconnecting One Party
62
Independently Holding Two Calls
63
Putting a Conference on Hold
63
Splitting a Conference
64
Removing Yourself from a Conference
65
Listening to a Call as a Group
66
Canceling Group Listening
66
Using Handsfree and Mute
66
Answering Calls Without Lifting the Receiver
67
Making Calls Without Lifting the Receiver
68
Muting the Set
68
Changing a Regular Call to Handsfree
69
Changing a Handsfree to a Regular Call
69
Using Handsfree
69
Changing Handsfree for a Telephone
70
Handsfree Answerback
72
Turning Privacy on or off for a Call
72
Creating a Conference by Releasing Privacy
73
Making a Call Private
73
Checking Call Length Using Call Duration Timer
73
Disconnecting by Accident
74
Time
74
Making Calls
75
Choosing a Line Using a Line Button
77
Line Pools
78
Using a Line Pool to Make a Call
79
Programming a Memory Button with a Line Pool
79
Making Calls from an ISDN Terminal
80
Dialing Calls with a Second Dial Tone
80
Changing How You Dial Your Calls
80
Using Standard Dial
81
Using Automatic Dial
81
Using Pre-Dial
82
When the Dialed Internal Number Is Busy
82
Priority Call
82
Making a Priority Call
83
Giving a Telephone the Ability to Make Priority Calls
83
Using Ring Again
84
Time Savers for Making Calls
87
Storing a Number on a Memory Button for Autodial
87
Adding an Autodial Button
87
Choosing a Line for Autodial
88
Using Intercom as the Line for Autodial
88
Using Last Number Redial
90
Preventing a Telephone from Using Last Number Redial
90
Using Speed Dial
91
Making a Speed Dial Call
92
Changing and Adding System Speed Dials
92
Adding or Changing User Speed Dial
92
Using Saved Number Redial
94
Dialing a Saved Number
94
Blocking Saved Number Redial
94
Handling Many Calls at Once
97
Using Hold
97
Retrieving a Held Call
97
Listening on Hold
98
Holding a Call Exclusively
98
Using Call Queuing
99
Transferring Calls
101
Using the Transfer Feature
101
Transferring a Call
101
Transferring External Calls
102
Canceling a Transfer
103
Using Camp-On
104
Parking a Call
106
Retrieving a Parked Call
106
Using Call Park
106
System-Wide Call Appearance (SWCA) Codes
108
Using Callback
110
Forwarding Your Calls
111
Forwarding Your Calls Within the System
111
Canceling Call Forward
111
Using Call Forward at Your Telephone
112
Overriding Call Forward
112
Changing the Automatic Call Forward Settings
113
Changing Forward no Answer
113
Changing the Delay before a Call Is Forwarded
113
Forward on Busy
114
DND on Busy
114
Call Forward and Voice Mail
115
Line Redirection
116
Turning on Line Redirection
117
Canceling Line Redirection
118
Allowing a Telephone to Redirect Calls
118
Turning the Redirect Ring for a Telephone on or off
119
How Line Redirection Is Different from Call Forward
121
Using Line Redirection
121
Centralized Voice Mail and Auto Attendant
122
Using a Centralized Voice Mail System
122
Communicating in the Office
123
Paging
123
Making a Page Announcement
123
Activating and Deactivating the Ability to
124
Creating Page Zones
125
Using Page with External Paging Equipment
127
Sending Messages
127
Sending a Message
127
Canceling a Message You Have Sent
128
Viewing Your Messages
129
Replying to a Message
129
Replying to a Message Using an Analog Telephone
130
Removing Items from Your Message List
131
Removing Items from Your Message List Using an Analog Telephone Connected to an ASM
131
Viewing Messages You Have Sent
132
Using Voice Call
134
Muting Voice Call Tones
134
Answering a Voice Call with Handsfree
134
Blocking Voice Calls Using Voice Call Deny
135
Tracking Your Incoming Calls
137
Using Call Log
137
Call Log Options
139
Logging a Call Manually
139
Enabling and Disabling Autobumping
139
Viewing Your Call Log
140
Viewing a Call Log Item
140
Erasing Log Items
140
Making a Call Using Call Log
141
Creating a Password to Your Call Log
141
Changing Your Call Log Password
142
Deleting an Assigned Password
142
Using External Voice Mail
144
Customizing Your Telephone
145
Finding out What a Button Does Using Button Inquiry
145
Changing the Set Display Contrast
146
Changing the Language on the Display
146
Programming a Feature Code Onto a Memory Button
147
Programming Feature Buttons
147
Erasing a Feature Button
147
Labeling Your Set
149
Applying Button Labelling
149
Digital Phones
149
Default Button Assignments
150
7316E Button Defaults
150
7316 Digital Phone Button Defaults
152
7208 Button Defaults
154
7100 Digital Phone Button Defaults
154
Rules of Default Button Assignment
155
Moving Line Buttons
156
Changing the Type of Ring
157
Adjusting the Ring Volume
158
Hiding the Message or Calls Indication
158
User Preferences
159
Using User Preferences
159
Changing Button Programming
160
Changing User Speed Dial
161
Changing Call Log Options
162
Changing How Calls Are Dialed
162
Changing the Language Used on the Display
162
Making the Display Lighter or Darker
162
Changing the Ring Type
163
Programming Hunt Groups
165
Adding or Removing Members from a Group
167
Moving Members of a Group
168
Assigning or Unassigning Lines to a Group
169
Setting the Distribution Mode
170
Setting the Hunt Delay
171
Programming Busy Line Setting
172
Programming the Queue Time-Out
173
Programming the Overflow Set
173
Setting the Name
174
Allowing/Disallowing an Auxiliary Ringer
175
Assigning a Distinctive Ring Pattern to a Hunt Group
175
Using Silent Monitor
176
Feature Notes
179
Using the Hospitality Features
181
Hospitality Passwords
181
Room/Desk Information
183
Programming Room Information
183
Using the Room/Set Programming
185
Programming the Alarm Feature
187
Using the Administration Set to Control Alarms
188
Using the Alarm
189
Canceling an Alarm
190
Turning off an Alarm
190
Telephone Features
191
Installing Digital Phones
191
Naming a Telephone or a Line
193
Moving Telephones
193
Stopping Calls from Ringing at Your Telephone: Do Not Disturb (DND)
194
Stopping Calls
194
Refusing to Answer a Call
194
Canceling Do Not Disturb
194
Using Do Not Disturb
194
Using Background Music
195
Turning Background Music off
195
ISDN PRI and BRI
197
Isdn Pri
197
ISDN PRI Features
198
Network Name Display for PRI
198
Name and Number Blocking for PRI
199
Emergency 911 Dialing
199
Two-Way DID
199
Call by Call Service Selection for PRI
200
Dialing Plan and PRI
201
Isdn Bri
202
Line Access from an ISDN Terminal
203
ISDN BRI Features
203
Network Name Display for BRI
203
Name and Number Blocking for BRI
204
Service Provider Features
204
Call Forward
204
Canceling Call Forward
205
Calling the Number Your Calls Are Forwarded to
205
Automatic Call Back
205
Automatic Recall
205
MCID (Profile 2)
206
Network Call Diversion (Profile 2)
207
Overlap Dialing (Profile 2)
207
ISDN BRI Terminals
207
ISDN Applications for BRI and PRI
207
Using System Features
209
Using Alternate or Scheduled Services
209
Preventing Certain Calls from Being Made
209
Making Additional Telephones Ring
209
Changing the Lines Used by Outgoing Calls
210
Turning Services on and off
210
An Example of How to Turn on a Service Manually
212
Turning Services on and off
213
Viewing the Active Services on a Two-Line Display
214
Viewing the Active Services on a One-Line Display
214
Using Passwords
217
Using a Basic Password
217
Changing Passwords
218
Clearing a Call Log Password
219
Hospitality Passwords
219
Silent Monitor Password
220
Using Special Telephones
221
Direct-Dial
221
Changing the Direct-Dial Telephone Assignments
221
Hotline
222
Bypassing a Hotline
222
Making a Telephone a Hotline Telephone
223
Control Telephone
224
SM Supervisor
224
Using Set Lock
225
Changing Set Lock Programming for a Telephone
225
Using an Auxiliary Ringer
226
Turning the Auxiliary Ringer for a Telephone on or off
226
Using Host System Dialing Signals
227
Link
227
Preventing a Telephone from Using Link
227
Pause
228
Long Tones
229
Programmed Release
229
Run/Stop
230
Wait for Dial Tone
230
Using Tone Dialing for a Call
231
Using Your Norstar System from an External Location
231
Controlling Access to Your Norstar System
232
Direct Inward System Access (DISA)
232
Class of Service (COS)
233
Maintaining Security
233
Accessing Norstar Remotely over the Public Network
233
Tones
234
Using Class of Service (COS) Passwords
235
Changing Your Class of Service
235
General System Features
237
Set Profile
237
Line Profile
237
Pulse or Tone Dialing
238
Disconnect Supervision
238
Hunt Groups
238
Internal Numbers
239
Line Assignment
239
Target Line
240
Line Pools
241
Overflow Call Routing
241
Telephones with no Line Buttons
242
Memory Buttons
242
One-Line Display
243
Prime Line
243
Private Lines
243
Volume Bar
244
Troubleshooting
245
Using the Alarm Telephone
245
Reporting and Recording Alarm Codes
245
Testing the Telephone
246
Testing the Telephone Display
246
Testing the Telephone Buttons
247
Testing the Speaker in the Telephone Handset
247
Testing the Telephone Headset
248
Testing the Telephone Speaker
248
Testing the Power Supply to a Telephone
248
Common Feature Displays
249

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