Altigen AltiSupervisor 5.1 Manuals

Manuals and User Guides for Altigen AltiSupervisor 5.1. We have 1 Altigen AltiSupervisor 5.1 manual available for free PDF download: Manual

Altigen AltiSupervisor 5.1 Manual

Altigen AltiSupervisor 5.1 Manual (34 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0.31 MB

Table of Contents

Table of Contents
3
Warranty

5
CHAPTER 1 About Altisupervisor

7
- CDR Records Note
  7
Hapter

7
Hapter

9
- Getting Started
  
  13
  - Logging in
    13
  - Version Mismatch Dialog Box
    15
  - Reconnecting to Altisupervisor
    15
  - Exiting and Minimizing Altisupervisor
    15
    
    Using the Windows Tray Phone Handset Icon
    15
    
    Resizing the Display
    16
    
    Hapter
    19
Hapter

13
- Using Altisupervisor
  
  19
  - Supervising more than One Workgroup
    19
  - Viewing Group Statistics
    20
  - Viewing Agent Statistics
    21
  - Viewing Agent Current State
    22
  - Listening In, Barging In, Coaching
    24
  - Recording Calls
    25
  - Viewing the Queues
    29
Index

33

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