Altigen AltiConsole 5.0A Manuals

Manuals and User Guides for Altigen AltiConsole 5.0A. We have 1 Altigen AltiConsole 5.0A manual available for free PDF download: Manual

Altigen AltiConsole 5.0A Manual

Altigen AltiConsole 5.0A Manual (48 pages)

for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.71 MB

Table of Contents

Table of Contents
3
Warranty

5
Before You Begin

7
- About Alticonsole
  7
  - About Multi-Site Console
    7
  - New in Version 5.0A
    8
  - Package Contents
    8
  - System Requirements
    8
- Before Installing Alticonsole
  8
- Installing Alticonsole
  9
  - Auto Upgrade
    9
  - Downgrade Procedure
    9
Getting Started

11
- Logging in
  11
- Other Altiserv Settings Apply to Alticonsole
  12
- Logging in to Multi-Site Console
  13
- About the Alticonsole Main Window
  15
- Busy Lamp Field View (BLF Tab)
  18
- All Extensions View (ALL Tab)
  19
- Trunk Status View (Trunk Tab)
  20
- Speed Dial View (SPEED Tab)
  21
- Call States
  22
- Activity States
  23
- Keyboard Shortcuts
  24
- Mouse Shortcuts
  25
Handling Calls

27
- A General Procedure
  27
- Hands Free Handling
  27
- Dialing
  28
- Answering Calls
  28
- Hold and Hold Pending
  29
- Transferring Calls
  30
  - Blind Transfer
    31
  - Supervised Transfer
    31
  - Transfer to Auto Attendant
    32
  - Transfer to IVR
    32
  - Transfer to Voice Mail
    33
- System Call Park
  33
- Line Park
  35
- Conference Calls
  36
  - Overhead Paging
    37
Configuring Alticonsole Settings

39
Index

47

Advertisement

Advertisement

Related Products

Altigen Categories

Software IP Phone Telephone Accessories

Telephone

Telephone Server

More Altigen Manuals