Altigen AltiConsole Manuals

Manuals and User Guides for Altigen AltiConsole. We have 5 Altigen AltiConsole manuals available for free PDF download: Manual, User Manual

Altigen AltiConsole Manual (50 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0.69 MB

Table of Contents
3
Warranty

5
About Alticonsole

7
- About Multi-Site Console
  7
- New in Version 5.1
  7
Installation

9
- Pre-Installation Checklist
  9
- Installing Alticonsole
  10
- Auto Upgrade
  10
- Downgrade Procedure
  10
Getting Started

11
- Logging in
  11
- Logging in to Multi-Site Console
  12
- Other Altiserv Settings Apply to Alticonsole
  14
- About the Alticonsole Main Window
  15
- Busy Lamp Field View (BLF Tab)
  17
- All Extensions View (ALL Tab)
  18
- Trunk Status View (Trunk Tab)
  20
- Speed Dial View (SPEED Tab)
  21
- Call Statuses
  22
- Activity States
  23
- Keyboard Shortcuts
  24
- Mouse Shortcuts
  25
Handling Calls

27
- A General Procedure
  27
- Hands Free Handling
  27
- Dialing
  28
- Answering Calls
  28
- Hold and Hold Pending
  29
- Transferring Calls
  30
  - Blind Transfer
    31
  - Supervised Transfer
    31
  - Transfer to Auto Attendant
    32
  - Transfer to Voice Mail
    33
- System Call Park
  33
- Line Park
  34
- Conference Calls
  35
- Overhead Paging
  36
- Park and Page
  37
- Recording a Call
  38
Configuring Alticonsole Settings

41
Index

49

Altigen AltiConsole Manual (48 pages)

for AltiWare Open Edition (OE)/AltiServ Contact Center (ACC) Release 5.0A and AltiContact Manager (ACM) Release 5.0A

Brand: Altigen | Category: Software | Size: 0.71 MB

Table of Contents
3
Warranty

5
Before You Begin

7
- About Alticonsole
  7
  - About Multi-Site Console
    7
  - New in Version 5.0A
    8
  - Package Contents
    8
  - System Requirements
    8
- Before Installing Alticonsole
  8
- Installing Alticonsole
  9
  - Auto Upgrade
    9
  - Downgrade Procedure
    9
Getting Started

11
- Logging in
  11
- Other Altiserv Settings Apply to Alticonsole
  12
- Logging in to Multi-Site Console
  13
- About the Alticonsole Main Window
  15
- Busy Lamp Field View (BLF Tab)
  18
- All Extensions View (ALL Tab)
  19
- Trunk Status View (Trunk Tab)
  20
- Speed Dial View (SPEED Tab)
  21
- Call States
  22
- Activity States
  23
- Keyboard Shortcuts
  24
- Mouse Shortcuts
  25
Handling Calls

27
- A General Procedure
  27
- Hands Free Handling
  27
- Dialing
  28
- Answering Calls
  28
- Hold and Hold Pending
  29
- Transferring Calls
  30
  - Blind Transfer
    31
  - Supervised Transfer
    31
  - Transfer to Auto Attendant
    32
  - Transfer to IVR
    32
  - Transfer to Voice Mail
    33
- System Call Park
  33
- Line Park
  35
- Conference Calls
  36
  - Overhead Paging
    37
Configuring Alticonsole Settings

39
Index

47

Altigen AltiConsole Manual (46 pages)

for MAX Communication Server Release 6.0 Update2

Brand: Altigen | Category: Software | Size: 0.7 MB

Table of Contents
3
Warranty

5
About Alticonsole

7
- New in Release 6.0
  7
Installation

9
- Pre-Installation Checklist
  9
- Installing Alticonsole
  9
- Auto Upgrade
  10
- Downgrade Procedure
  10
Getting Started

11
- Logging in
  11
- Other MAXCS Settings Apply to Alticonsole
  12
- About the Alticonsole Main Window
  13
- Busy Lamp Field View (BLF Tab)
  14
- All Extensions View (ALL Tab)
  16
- Trunk Status View (Trunk Tab)
  17
- Speed Dial View (SPEED Tab)
  18
- Call Statuses
  19
- Activity States
  20
- Keyboard Shortcuts
  21
- Mouse Shortcuts
  22
Handling Calls

23
- A General Procedure
  23
- Hands Free Handling
  23
- Dialing
  24
- Answering Calls
  24
- Hold and Hold Pending
  25
- Transferring Calls
  26
  - Blind Transfer
    27
  - Supervised Transfer
    27
  - Transfer to Auto Attendant
    28
  - Transfer to Voice Mail
    28
- System Call Park
  29
- Line Park
  30
- Conference Calls
  31
- Overhead Paging
  32
- Park and Page
  32
- Recording a Call
  34
Configuring Alticonsole Settings

37
Index

45

Altigen AltiConsole Manual (44 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 1.4 MB

Table of Contents
3
Warranty

5
Before You Begin

7
- About Alticonsole
  7
  - About Multi-Site Console
    7
  - New in Version 5.0
    8
  - Package Contents
    8
  - System Requirements
    9
- Before Installing Alticonsole
  9
- Installing Alticonsole
  9
  - Auto Upgrade
    10
  - Downgrade Procedure
    10
Getting Started

11
- Logging in
  11
- Logging in to Multi-Site Console
  13
- About the Alticonsole Main Window
  15
- Busy Lamp Field View (BLF Tab)
  18
- All Extensions View (ALL Tab)
  19
- Trunk Status View (Trunk Tab)
  20
- Speed Dial View (SPEED Tab)
  21
- Call States
  22
- Activity States
  23
- Keyboard Shortcuts
  24
- Mouse Shortcuts
  25
Handling Calls

27
- A General Procedure
  27
- Hands Free Handling
  27
- Dialing
  28
- Answering Calls
  28
- Hold and Hold Pending
  29
- Transferring Calls
  30
  - Blind Transfer
    31
  - Supervised Transfer
    31
  - Transfer to Auto Attendant
    32
  - Transfer to IVR
    32
  - Transfer to Voice Mail
    32
- System Call Park
  33
- Line Park
  34
- Conference Calls
  35
  - Overhead Paging
    36
Configuring Alticonsole Settings

37
Index

43

Altigen AltiConsole User Manual (34 pages)

for AltiWare Open Edition (OE) Release 4.0

Brand: Altigen | Category: Software | Size: 1.98 MB

User Guide
1
Table of Contents
3
Warranty

5
Before You Begin

9
- About Alticonsole
  9
  - New in Version 4.0
    9
  - Package Contents
    10
  - System Requirements
    10
- Before You Install Alticonsole
  11
- Installing Alticonsole
  11
- Getting Started
  12
  - Other Altiserv Settings Apply to Alticonsole
    12
  - About the Alticonsole Main Window
    13
  - Busy Lamp Field View (BLF Tab)
    15
  - All Extensions View (ALL Tab)
    15
  - Trunk Status View (Trunk Tab)
    16
  - Speed Dial View (SPEED Tab)
    16
  - Call States
    17
  - Keyboard Shortcuts
    18
  - Mouse Shortcuts
    19
- Handling Calls
  20
  - A General Procedure
    20
  - Hands Free Handling
    20
  - Dialing
    21
  - Answering Calls
    21
    
    Answering Calls Without Using the Phone Hand Set
    21
    
    Answering Calls When You're Already Connected
    21
    
    Answering Calls to Other Extensions
    22
    
    Hanging-Up
    22
  - Hold and Hold Pending
    22
  - Transferring Calls
    23
    
    Blind Transfer
    24
    
    Supervised Transfer
    24
    
    Transfer to Auto Attendant
    25
    
    Transfer to Voice Mail
    25
  - System Call Park
    26
  - Conference Calls
    27
    
    Overhead Paging
    28
- Configuring Alticonsole Settings
  29
Index

33

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Altigen AltiConsole Manuals

Altigen AltiConsole Manual (50 pages)

Table of Contents

Warranty

About Alticonsole

Installation

Getting Started

Handling Calls

Configuring Alticonsole Settings

Index

Altigen AltiConsole Manual (48 pages)

Table of Contents

Warranty

Before You Begin

Getting Started

Handling Calls

Configuring Alticonsole Settings

Index

Altigen AltiConsole Manual (46 pages)

Table of Contents

Warranty

About Alticonsole

Installation

Getting Started

Handling Calls

Configuring Alticonsole Settings

Index

Altigen AltiConsole Manual (44 pages)

Table of Contents

Warranty

Before You Begin

Getting Started

Handling Calls

Configuring Alticonsole Settings

Index

Altigen AltiConsole User Manual (34 pages)

Table of Contents

Warranty

Before You Begin

Index

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