Altigen AltiConsole 5.1 Manuals

Manuals and User Guides for Altigen AltiConsole 5.1. We have 1 Altigen AltiConsole 5.1 manual available for free PDF download: Manual

Altigen AltiConsole 5.1 Manual

Altigen AltiConsole 5.1 Manual (50 pages)

for AltiWare ACC Release 5.1 and AltiWare ACM Release 5.1

Brand: Altigen | Category: Software | Size: 0.69 MB

Table of Contents

Table of Contents
3
Warranty

5
About Alticonsole

7
- About Multi-Site Console
  7
- New in Version 5.1
  7
Installation

9
- Pre-Installation Checklist
  9
- Installing Alticonsole
  10
- Auto Upgrade
  10
- Downgrade Procedure
  10
Getting Started

11
- Logging in
  11
- Logging in to Multi-Site Console
  12
- Other Altiserv Settings Apply to Alticonsole
  14
- About the Alticonsole Main Window
  15
- Busy Lamp Field View (BLF Tab)
  17
- All Extensions View (ALL Tab)
  18
- Trunk Status View (Trunk Tab)
  20
- Speed Dial View (SPEED Tab)
  21
- Call Statuses
  22
- Activity States
  23
- Keyboard Shortcuts
  24
- Mouse Shortcuts
  25
Handling Calls

27
- A General Procedure
  27
- Hands Free Handling
  27
- Dialing
  28
- Answering Calls
  28
- Hold and Hold Pending
  29
- Transferring Calls
  30
  - Blind Transfer
    31
  - Supervised Transfer
    31
  - Transfer to Auto Attendant
    32
  - Transfer to Voice Mail
    33
- System Call Park
  33
- Line Park
  34
- Conference Calls
  35
- Overhead Paging
  36
- Park and Page
  37
- Recording a Call
  38
Configuring Alticonsole Settings

41
Index

49

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