Altigen AltiContent Manuals

Manuals and User Guides for Altigen AltiContent. We have 1 Altigen AltiContent manual available for free PDF download: Manual

Altigen AltiContent Manual (77 pages)

AltiAgent and AltiSupervisor for AltiWare Open Edition (OE) Release 4.6 and AltiContact Manager (ACM) Release 4.6

Brand: Altigen | Category: Software | Size: 1.38 MB

Table of Contents
3
Warranty

7
Hapter

11
- Overview
  
  11
- Installation
  
  11
Hapter

15
- Getting Started
  
  15
Hapter

25
- Using Alticlient as a Workgroup Agent
  
  25
  - Workgroup Login
    26
  - Logging out or Changing Workgroups
    26
  - About the Main Window
    27
  - Call Handling
    28
    
    Dialing
    28
    
    Dialing by Number
    30
    
    Placing Calls on Hold
    31
    
    Using Call Waiting
    32
    
    Transferring Calls
    32
    
    Conferencing Calls
    34
  - Recording Calls
    36
    
    Recording on Demand
    38
    
    Using Account Codes
    39
  - Altiagent Options
    39
    
    Setting Status to Ready or Not Ready
    40
    
    Viewing, Sharing, or Pushing Data
    40
  - Monitoring
    42
    
    Choosing Workgroups to Monitor
    42
    
    Viewing the Call History
    44
    
    Viewing Workgroup Statistics
    45
    
    Viewing Queues
    46
  - Using Activex Control with Third Party Applications
    47
Hapter

49
- Using Alticlient as a Supervisor
  
  49
  - Logging in
    49
  - Viewing Group Statistics
    51
  - Viewing Agent Statistics
    53
    
    Viewing a History of Agent Activity
    54
  - Viewing Agent Current Status
    55
  - Monitoring-Listening in and Barging in
    57
  - Viewing the Queues
    58
  - Operation Notes
    59
Hapter

61
- Configuring Your Station Settings
  
  61
  - Apply Button and OK Button
    61
  - Default Trunk Access
    62
  - Record Type
    63
  - Voice Mail Play Options
    63
  - Screen Pop, Audio Beep, and Auto Close
    63
  - Accessing Databases
    63
  - Call Handling
    66
  - Message Notification
    70
    
    Adding or Editing Station Speed Entries
    72
    
    System Speed Dialing
    73
Index

75

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Software IP Phone Telephone Accessories

Telephone Conference System

More Altigen Manuals

Altigen AltiContent Manuals

Altigen AltiContent Manual (77 pages)

Table of Contents

Warranty

Hapter

Overview

Installation

Hapter

Getting Started

Hapter

Using Alticlient as a Workgroup Agent

Hapter

Using Alticlient as a Supervisor

Hapter

Configuring Your Station Settings

Index

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