Setting Unrestricted Area Codes; Locking Attacked Extensions; Blocking All Outgoing Calls; Restricting Hop-Off Calls - Altigen MaxACD Administrator Manual

Setting Unrestricted Area Codes

To add or remove "local" call definitions (including calls that begin with 1 but are free:
800, 888), use the Add or Delete button in the Unrestricted Area Code panel, and click
Apply. The Extension Configuration's Restriction tab references these area codes
(as local and unrestricted) in its Outcall Restrictions panel.

Locking Attacked Extensions

If a user enters eight consecutive invalid passwords when logging on to voice mail or to
activate an extension, MaxACD considers this an attack. To protect your company from
theft of services, you can lock an attacked extension for the period of time you specify
(10 minutes - 23 hours, 59 minutes, and 59 seconds) in the Password Check field
group.
To unlock an extension, use the Extension Checker tool that is installed with MaxACD.
See "MaxACD Admin & Extension Security Checker" on page 228.

Blocking All Outgoing Calls

To block all outgoing calls—for example, during the night when no employee is in the
office—check the Block All Outgoing Calls check box.

Restricting Hop-off Calls

You can set call restrictions on hop-off calls by telling the system to use the same
restrictions as the ones set up for an extension. Using the SIP hop off restriction
reference to extension drop-down list, you can select the extension with the
restrictions to use for the hop-off calls.

Setting 10-Digit Dialing Area Codes

The 10-Digit Dialing Area Code field lets you define area codes that do not require
dialing a "1" before the area code. To enter an area code, click the Add button.
Note: Applies only to calls that use a trunk access code. For calls using a route access
code, 10-digit dialing area codes need to be configured in the Out Call Routing
Configuration window, Dialing Pattern tab. See "Working on Dialing Patterns" on
page 119.

Creating Account Codes

Account Codes let you enable or force users to assign incoming and outgoing calls to
particular account codes for billing, tracking, or forecasting purposes. Up to 10,000
account codes can be created.
Creating Account Codes
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