Assigning An Agent To A Skillset - Nortel BCM50 Administration Manual

Assigning an agent to a skillset

You can assign an agent to one or both skillsets. Each agent is responsible for answering calls for
the skillsets they are assigned to.
To assign an agent to a skillset
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT
Status: xxxxxxx
CHNG
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL
Add Agent
INDIV RANGE
Agent ID:
DIR RETRY
xxxx
Priority: 10
CHNG
Press ≤·°‹.
1
OK
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
Press OTHR.
2
OTHR
Press CC.
3
CC
Press SKILL.
4
5
Enter the number of the skillset you want to add an agent to and
OK
press OK.
6
The display shows whether the skillset is enabled or disabled.
NEXT
You must disable the skillset before you make changes to it. For
how to disable a skillset refer to
Press NEXT to continue.
Press AGENT.
7
Press ADD.
8
VIEW
Press INDIV.
9
QUIT
10 Enter the ID number of the agent you want to assign and press OK
OK
or
press DIR to search the directory.
11 The display shows the agent's name.
NEXT
Press NEXT.
12 If you use Enhanced Call Center, this display appears that lets you
OK
assign dynamic to the agent.
Press OK to accept 10 as the agent's priority level in the skillset
or
press CHNG and enter a priority level from 1 - 20.
10 is the default.
Chapter 8 Setting up agents
"Disabling a skillset" on page
Call Center Telephone Administration Guide
107
48.