Troubleshooting Network Hardware Connections; Troubleshooting Netware Protocol; Netware Checklist; File Server Checklist - Kyocera KM-8530 User Manual

How to Diagnose Problems (Continued)
●

Troubleshooting Network Hardware Connections

• For 100BaseTX or 10BaseT, check that the network connector is plugged into the RJ connector on the
network interface card.
• Try another cable to make sure you do not use a defective cable.
●
Troubleshooting MAP Problems
If the MAP cannot detect a target network interface card, check the following:
• Are the network settings on the network interface card correctly made?
• Did you correctly select the MAP settings?
• Are the protocols used by the computer on which the MAP is to run correctly set up?
• Are the Web Browsers used by the computer on which the MAP to run correctly set up?
• If nothing irregular is found, turn off the main power supply to the print controller and the main body
printer, then turn it back on, wait several minutes and try running the MAP again.
●

Troubleshooting NetWare Protocol

It is recommended that you use MAP to get the NetWare setup and parameter values. If you have not
resolved the problem after running MAP, go through the checklists in this section.

NetWare Checklist

• Is the print server name (network interface card name) entered correctly? The factory default name is
IB1_(serial number). The serial number can be found on the Status Page.
• Did you assign print queues to the printing system? It is recommended that you assign each print
queue to only one network interface card-connected printing system. If print queues are assigned to
other network printers, the print jobs may be going to another network printer.
• Did you set up the print controller to the type Remote Other/Unknown?
• If the PCONSOLE or NWADMIN settings are correct, the connection between the printing system and
network may have been broken. Turn the print controller and the main body printer off and, using
PCONSOLE or NWADMIN, wait for the status message "Not Connected". Turn the print controller and
the main body printer on and the status should change to "Waiting for Job".

File Server Checklist

• Is there enough disk space on the File Server and is it running?
• Is the correct file server associated with the printing system? Use PCONSOLE or NWADMIN to check
this.
• Did you have the proper rights to configure the print controller? (supervisor or administrator)
• Are the File Server and the network interface card communicating? Run NetWare's COMCHECK utility
from any network workstation to check this.
• Are there enough user positions on the File Server?
Chapter 26 Troubleshooting of Network
584