Workstation Checklist; Print Server Configuration Checklist - Kyocera KM-8530 User Manual

How to Diagnose Problems (Continued)

Workstation Checklist

• Is the network loaded onto the workstation? Refer to the NetWare documentation.
• Is the application set up to print to the printing system? For instance, are you using the correct driver?
• Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the
queue.
• Are the print queues assigned to the network interface card-connected printing system also assigned
to another network printer? If they are, the print jobs may be going to that printer.
• From PCONSOLE or NWADMIN, enter a sample print job directly into an assigned queue. Does the
job become Active? Is the job printed?
• Is AUTO ENDCAP enabled? Auto Endcap lets you send data to a network printer. Use PCONSOLE or
NWADMIN to check. If not, enable it.
• To check AUTO ENDCAP, use PRINTCON. If AUTO ENDCAP is disabled, enable it.

Print Server Configuration Checklist

If all your hardware connections are correct, check the following:
• Use MAP to check the status of the print server. The [Unit Status] screen shows the status for the
selected print server. This report includes a status of file servers and queues assigned to a printing
system along with a description of any problems.
• The printer may not be assigned to the correct print queues. Use PCONSOLE or NWADMIN to direct
print jobs to the correct queues, then check to see if the print job is in the queue.
• If print servers were added or changed, use PCONSOLE or NWADMIN to make sure you configured
the new devices correctly.
• Make sure the print server name has been entered correctly. If you changed the name in MAP, you
must also change the name in PCONSOLE or NWADMIN before you can print.
• Use PCONSOLE or NWADMIN to check the Printer Status. Make sure it is not stopped.
• You cannot use PCONSOLE Version 1.0 to configure the print server. Contact Novell Inc. for an
upgrade.
Printer Server/File Server/Printer Checklist
Check the following to see if:
• The print server can log into the file server, and can service jobs from a File Server.
• The print server name is listed on that File Server. Use PCONSOLE or NWADMIN to set up the print
server to the File Server.
• The password assigned to the print server through PCONSOLE matches the password assigned
through MAP. Use MAP to update the password stored in the print server memory.
• The print job is in the print queue and waiting to be printed. Use PCONSOLE or NWADMIN to check if
the print jobs are being sent to the printing system.
Chapter 26 Troubleshooting of Network
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